CompuCom Reviews

Updated August 28, 2014
Updated August 28, 2014
467 Reviews

2.7
467 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CompuCom President and CEO James W. Dixon
James W. Dixon
221 Ratings

Review Highlights

Pros
  • They do have a good work life balance and it is a pretty laid back atmosphere (in 14 reviews)

  • The ability to work from home (if you are in the right department (in 12 reviews)


Cons
  • No annual raises or cost of living allowance for 5 years and counting, period (in 17 reviews)

  • Salary doesn't match market value and no raises in the last 5 years (in 28 reviews)

More Highlights

295 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    I never had an issue except for pay rate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom

    Pros

    Support is Great. Other techs take there jobs seriously, and are supportive. For the most part employees seem content.

    Cons

    Below industry standard wages. Sometimes unclear on what is to be done. Sending wrong computers to client locations.

    Recommends
  2. 1 person found this helpful  

    I have had a long term stable, progressive career with CompuCom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Recruiter  in  San Francisco, CA
    Current Employee - Technical Recruiter in San Francisco, CA

    I have been working at CompuCom full-time for more than 10 years

    Pros

    CompuCom has successfully navigated through market shifts/changes while keeping company culture and employee and customer satisfaction at it's core. Management has been very supportive, open and honest. I have seen many decisions made in the interest of retaining top talent. CompuCom is also very flexible with offering remote work solutions.

    Cons

    CompuCom has had to make some tough decisions to remain profitable and competitive in the marketplace. This has sometime negatively impacted some of the benefits and compensation options for current associates.

    Advice to ManagementAdvice

    Continue to remain focused on company culture and on open, honest communication.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good benefits, PTO, Friendly staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Validation Engineer  in  Sacramento, CA
    Current Employee - Senior Validation Engineer in Sacramento, CA

    I have been working at CompuCom as a contractor for more than a year

    Pros

    Both standard and Roth 401k, PTO, pay half of the client company holidays. Market rate pay. Lunch outings every 4 months.

    Cons

    Average contract is less than 2 years, but 401k vesting does not occur until after 2 years.
    They forgot to deduct state income tax while pay stub indicated that they did. Big surprise come tax time.

    Advice to ManagementAdvice

    Match 401k vesting to contract length.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Excellent opportunity for starting a career, but hard to see benefit for seasoned professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BUSINESS SYSTEMS SPECIALIST  in  Dallas, TX
    Current Employee - BUSINESS SYSTEMS SPECIALIST in Dallas, TX

    I have been working at CompuCom full-time for more than 5 years

    Pros

    * Easy to get in the door
    * Relatively quick advancement if you're driven
    * Tend to hire from within
    * Employer-paid training/certification opportunities (used to be - not as much lately)
    * Generous amounts of vacation time
    * Open to working remotely in roles where it is possible

    Cons

    * Compensation is not even remotely competetive
    * Feels very disorganized and chaotic
    * Constant fire-fighting - often feels like there is no long-term planning at all
    * Lots of corporate bureaucracy and positioning between managers
    * Cost of living and working there (benefits being removed or reduced) constantly rising, salary increases minimal if at all

    Advice to ManagementAdvice

    * Reverse the trend of taking merit increases, benefits and perks away from employees while expecting more from them. It leads to burnout and extremely poor morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Good company going through a lot of change

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom full-time

    Pros

    Many of the people working here have been with the company for a very long time. The impression I have is that these people with long tenure are not dead weight, but rather successful people that have grown with the company over the years. There is a lot of good experience to tap from many seasoned individuals.

    Cons

    The company is going through a lot of change in senior leadership and it is sending shockwaves throughout the entire organization.

    Advice to ManagementAdvice

    The formula that has kept the company strong and significant throughout the years still works, much of the change that has taken place has gone against the core values. Past successes and the fundamental values that built them need to remain front and center as the building blocks and foundation that will continue to keep the company different enough to disrupt the competition.

    Recommends
    Neutral Outlook
  7. 1 person found this helpful  

    Adequate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Executive  in  Dallas, TX
    Current Employee - Program Executive in Dallas, TX

    I have been working at CompuCom full-time for less than a year

    Pros

    Are a market leader in Help Desk and Desk Top outsourcing. Good business growth in their chosen area.

    Cons

    With just Help Desk and Desk Top the company is limited in their ability to grow as an outsourcer. The company is owned by outside investors determined to see a profit. The company seems to spend a lot of time and effort to make sure that none of the "little people", help desk agents, desk top support tech's, get an extra nickel.

    Advice to ManagementAdvice

    Consider broadening your market offerings. Help desk has become a commodity, every one know how to do it well enough. Build loyalty with the pick and shovel work force by creating career paths from those entry level positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Nice "WFH" gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom full-time for more than 3 years

    Pros

    100% WFH or remote systems support job allows a good bit of personal flexibility.

    Cons

    Been here three years and haven't had a raise or COL. Others I know have been here much longer w/ out raises or COL. No clear path of advancement from current role.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager
    Current Employee - Program Manager

    I have been working at CompuCom full-time for more than 10 years

    Pros

    Good benefits, promotion opportunities. If you want a job in the IT industry, this is the place with unlimited potential. If you punch the clock and just do your job, you will not be happy. Volunteer for projects, get your certifications, excel, and you will be promoted.

    Cons

    Some insecurities because it is an outsourcing company so clients could leave.

    Advice to ManagementAdvice

    Focus on delivering value to the client first and foremost.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom

    Pros

    Love working here. Environment and tools are great!

    Cons

    there are no cons for this

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Lead
    Current Employee - Technical Lead

    I have been working at CompuCom full-time for more than 10 years

    Pros

    I am able to Telecommute. I have had great immediate supervisors. I have some flexibility in my hours. I have great co-workers

    Cons

    Since the members of my team are dedicated resources for our client, we cannot get raises without having the client pay for them. We have limited opportunities for advancement.

    Advice to ManagementAdvice

    You need to keep salaries competitive and give regular raises every year.

    Recommends
    Neutral Outlook
    No opinion of CEO

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