CompuCom

  www.compucom.com
  www.compucom.com

CompuCom Reviews

Updated December 16, 2014
Updated December 16, 2014
539 Reviews
2.6
539 Reviews
Rating Trends

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CompuCom President and CEO James W. Dixon
James W. Dixon
256 Ratings

Review Highlights

Pros
  • They do have a good work life balance and it is a pretty laid back atmosphere (in 16 reviews)

  • The ability to work from home (if you are in the right department (in 14 reviews)


Cons
  • No annual raises or cost of living allowance for 5 years and counting, period (in 19 reviews)

  • Salary doesn't match market value and no raises in the last 5 years (in 31 reviews)

More Highlights

115 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Avoid Compucom at all cost.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at CompuCom

    Pros

    There were no pros. The experience I had with this company is one of the worst I had.

    Cons

    Account managers are horrible, they are pretty much just there to collect money of of their contractors, and provide very little assistance when it is needed. There is no Work/Life balance, you will be treated as a money making unit/slave.They only care about how much money you can make for them.

    Advice to ManagementAdvice

    Account managers - Start carding about your contractors, they make you the money. Start actually doing your job.
    "Working" from home, and not being responsive from another state, while "managing" your team is not really something you should be paid for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Cluster mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom

    Pros

    The position looked and sounded good. Opportunity to learn new skills.

    Cons

    The hiring process is garbage. I completed the drug sceen and baxkfeound checks and was given a start date 2 weeks in the future. I have been here three weeks and not a single step has gone smoothly. My id card took two weeks to work properly. Its now been three weeks and there still has been no network ID, telephone, desk or any kind of employee orientation. Sad to say but I looking to leave already. I would never recommend this place to anyone. Its terrible.

    I will say after I expressed some displeasure it has improved...

    Advice to ManagementAdvice

    Get your stuff together

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    CompuCom _Excell Data I will avoid all Job offers from these folks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Tier II Cigna Contract in Chattanooga, TN
    Former Employee - Tech Tier II Cigna Contract in Chattanooga, TN

    I worked at CompuCom full-time (more than an year)

    Pros

    You have a job, you receive a check.

    Cons

    Incompetent management, My manager had no PC support experience. He once send instant messages to the guy in the Depot questions, whom Guy in Depot Sent me Messages asking questions concerning PC Repairs, I respond, a few minutes later I realized the Manager in question was simply cutting and pasting his suggestions to from the answers from the depot guy, and sending to me? I finally just started answering the questions before the Depot guy answered .. took that manager a while and he couldn't understand how I was putting the solutions to his questions before he sent it to me. Finally just told him, anything you might think of trying, I have tried, and here is a list of other things I tried that you will never think of. That ended that conversation. So this was typical treatment.
    Our former supervisor when the contract was with Siemens they were great, and knew what they were doing.
    Service to the clients greatly declined when CompuCom took over. The first thing they did was get rid of our immediate management.

    Advice to ManagementAdvice

    Reward those whom successfully close Calls, rather than penalize, Leave people alone allow them to do their Jobs.
    When a customer sends an emailing praising the Tech whom is helping them, you might want to take notice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Company's 'Wellness Program' May Actually Be Illegal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at CompuCom full-time (more than 3 years)

    Pros

    Employers certainly may have voluntary wellness programs -- there’s no dispute about that -- and many see such programs as a positive development

    Cons

    This company requires employees to have a biometric screenings and charges you surcharges (penalty) every pay period if you do not meet their requirements. Also the ranges set for these tests are not the same as the national standards for these health tests, so more people fail and they can charge the employee the surcharges every pay period.

    The EEOC contends that the biometric testing and health risk assessment constituted ‘disability-related inquiries and medical examinations’ that were not job-related and consistent with business necessity as defined by the Americans With Disabilities Act (ADA)," the EEOC said in a statement. "These alleged actions and severe consequences for not providing prohibited information as part of its ‘wellness program’ violate Title I of the ADA, which prohibits disability discrimination in employment, including making disability-related inquiries.

    But they have to actually be voluntary. They can't compel participation in medical tests or questions that are not job-related and consistent with business necessity by canceling coverage or imposing enormous penalties such as shifting 100% of the premium cost onto the back of the employee who chooses not to participate. Having to choose between complying with such medical exams and inquiries, on the one hand, or getting hit with cancellation or a penalty, on the other hand, is not voluntary and not a choice at all.

    It’s certainly a worthwhile effort – up to a point. But then there are the health “risk assessments.” So-called “health fairs” or “biometric screenings” can pry into personal medical histories – and may be illegal.

    The U.S. Equal Employment Opportunity Commission (EEOC) has filed lawsuits against two companies this year, claiming some medical exams and non job-related lifestyle inquiries violate the Americans with Disabilities Act (ADA).

    Advice to ManagementAdvice

    Offer "voluntary wellness programs" and stop surcharging the employees if they do not meet your requirements before EEOC files lawsuits against company.

    "Employers certainly may have voluntary wellness programs -- there’s no dispute about that -- and many see such programs as a positive development," said an attorney for the EEOC. "But they have to actually be voluntary. They can't compel participation in medical tests or questions that are not job-related and consistent with business necessity by canceling coverage or imposing enormous penalties such as shifting 100% of the premium cost onto the back of the employee who chooses not to participate. Having to choose between complying with such medical exams and inquiries, on the one hand, or getting hit with cancellation or a penalty, on the other hand, is not voluntary and not a choice at all."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Who is writing the good reviews - must be offshore folks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at CompuCom full-time (more than 5 years)

    Pros

    Good training ground. Get your training and get out.

    Cons

    They stopped giving raises to employees 4 years ago. Building A gets them but all building B can expect is 2% if you are lucky. However; they continue to say they are making a good profit. Seems to be on the backs of the employees.
    You have one choice for insurance and the penalties are high for failed biometrics that MOST employees fail. You end up paying more in penalties then for the insurance.
    Building B is dirty and everyone has a cough from the AC. There are also the bugs.
    They do not give you enough tools to do your job and the ones you do have fail all the time.
    They are Outsourcing everything and I mean everything.
    A lot of the people they now hire have no experience and the regulars end up having to train them over and over.
    Much of the management is not qualified to be managers. How did they get there. Same old thing. Some of them have absolutely no technical experience.
    Work schedule can kill you. Some folks work 2 on and 2 off and then 4 on and 4 off. Sound easy? Wears you down and adds fat.

    Advice to ManagementAdvice

    Stop ruining the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Huge Layoffs coming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician in Richmond, VA
    Current Employee - Field Technician in Richmond, VA

    I have been working at CompuCom full-time (more than an year)

    Pros

    Coworkers seem willing to help you out, as we know we're all in this together

    Cons

    Upper management seems to blame the field technicians for their organizational and lack of planning failings. SLA (deadline times) to accomplish contractual tasks are very unrealistic. Company is majorly foundering since the loss of the Walmart Contract. One side of management pushes training, and the other pushes billable time. Training hours are not billable.... fall below 80 percent billable time and risk being cut, regardless of what tasks you were doing (mailing out parts, taking mandatory training, etc). Former CEO Tony Doye did NOT leave the company "to pursue other interests" he was forced out by the stock holders due to taking on the Walmart Point of Sale contract, on a wing and a prayer approach.

    Advice to ManagementAdvice

    There are so many areas to improve that I don't have the time or the mindset to list them. I will say this: START HERE

    Stop blaming the field technicians for missed deadlines and unrealistic expectations not being met. Start addressing the incompetent approaches being taken at the dispatch and critical team desks. Have those people actually read ticket notes before calling and harassing field techs. Stop having technicians get assignments in their respective Ques AFTER the deadlines to meet those assignments have already expired! Who comes up with those deadlines anyway? Why are technicians driving 2 plus hours to client locations one way?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Major Incident Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Incident Manager in Dallas, TX
    Current Employee - Major Incident Manager in Dallas, TX

    I have been working at CompuCom full-time (less than an year)

    Pros

    None, oh plenty of overtime.

    Cons

    Entire company is very disorganized from the inside out. They try to show that they really care about their employees buy conducting what they call a shrimp bowl. But what employees need is job security, better health benefits that won't charge extra for having preexisting health issues. Also better pay, pay raises would also be nice and the constant outsourcing of jobs needs to stop.

    Advice to ManagementAdvice

    Stop off shoring positions. Stop firing good qualified people and Cherish your employees by making them feel appreciated. Stop hiring unqualified people offering lower salaries. They are just giving the company a bad name and bad image. Offer better benefits and salary with annual salary increases.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Not a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Incident Manager in Dallas, TX
    Current Employee - Major Incident Manager in Dallas, TX

    I have been working at CompuCom full-time (more than 3 years)

    Pros

    Plenty of over time.

    Cons

    Pay, benefits, employee treatment.

    Advice to ManagementAdvice

    Pay better, offer better benefits, take care of your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    company with heartless management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Analyst in Alpharetta, GA
    Current Employee - Desktop Support Analyst in Alpharetta, GA

    I have been working at CompuCom full-time (more than 5 years)

    Pros

    Err, there were none that i could thik of.

    Cons

    mismanagement
    Dishonesty
    lOW LOW PAY
    lack of promotions
    management that has anger management issues

    Advice to ManagementAdvice

    Fire your managers and give your employees the cash you pay them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    unable to get support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CompuCom full-time (less than an year)

    Pros

    My paychecks always cashed. A vast library to help train for additional certs

    Cons

    Recruiter lied to me and everyone else I was hired about when we would go full time make sure you get an email verifying.
    Was told at the interview that this was not a place to stay and most people don't even put in their two weeks.
    The lead over my area never visited my shop even when I requested assistance and we lost two other techs in a week's time,
    There was no definition that was given on my job description so the client had me doing things that were out of my scope.
    More than an hour a day was spent on asset management
    Obamacare had better insurance

    Advice to ManagementAdvice

    If you say you will go to a site visit, at least make a point of visiting once every other quarter

    Doesn't Recommend
    No opinion of CEO

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