CompuCom Reviews

Updated September 11, 2014
Updated September 11, 2014
473 Reviews
2.7
473 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CompuCom President and CEO James W. Dixon
James W. Dixon
224 Ratings

Review Highlights

Pros
  • They do have a good work life balance and it is a pretty laid back atmosphere (in 14 reviews)

  • The ability to work from home (if you are in the right department (in 12 reviews)


Cons
  • No annual raises or cost of living allowance for 5 years and counting, period (in 17 reviews)

  • Salary doesn't match market value and no raises in the last 5 years (in 28 reviews)

More Highlights

104 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    There is absolutely no idea if you're going to be let go tomorrow or 3 months from now or never.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician
    Current Employee - Field Service Technician

    I have been working at CompuCom full-time for more than 8 years

    Pros

    -Travel time.
    -Semi-autonomy
    -Working with customers.
    -Benefits that are pretty good (for the moment).
    -Mileage reimbursement is acceptable.

    Cons

    -No unity of mission.
    -Unsatisfactory preparation for new clients.
    -No recognition for going above and beyond with clients.
    -Client's rating system based on getting a good score instead of using it as a way to improve service.
    -Discontinued quarterly performance bonuses for delivering good service to customers.
    -Management changes constantly in field operations, no continuity.
    -Very few chances for advancement.

    Advice to ManagementAdvice

    Please stop blaming those under you for your shortcomings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    I didn't listen to the "little man on my shoulder".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Services Technician
    Former Employee - Field Services Technician

    I worked at CompuCom as a contractor for less than a year

    Pros

    My "lead" was very knowledgeable and a nice guy.

    Cons

    Absolutely NONE! Interviews were "pie in the sky"....... Promises made and not kept. Lies and half truths...... Wanted too much OT and not being paid for it. It took only 3 days to find out how BAD they are. Very unprofessional management. More concerned with profits than quality work.

    Advice to ManagementAdvice

    This company is on a downward spiral. Management needs to learn what "professionals" do and pay accordingly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Technician  in  Chandler, AZ
    Current Employee - Desktop Support Technician in Chandler, AZ

    I have been working at CompuCom as a contractor for more than a year

    Pros

    Few. You get a paycheck, when they remember. Holiday pay. They pay for like 7 holidays.

    Cons

    Sub-contracting. Most of their 'employees' aren't even employees. They're contracted to do contract work for other companies. They offer benefits, such as paid time off/sick pay, medical and dental and such, but not only do you pay the premiums (in this case, not a misnomer), but they also drop your salary for each benefit you take. My contract is with Intel. It's common knowledge that Compucom has, in it's contract with Intel, a yearly pay increase for each contractor, but the contractors never see this money. The company also offers almost no opportunity for growth. One guy has been trapped here for 19 years, poor sod. I think he said he got one pay increase in that time. When complaints about pay or benefits are brought to senior management, they offer that you could find a different job. Essentially, their business model is exploiting their employees.

    Advice to ManagementAdvice

    Reorganize. If that means you loose your job, so be it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Mostly a waste of my time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Services Technician  in  Los Angeles, CA
    Former Employee - Field Services Technician in Los Angeles, CA

    I worked at CompuCom full-time for more than 10 years

    Pros

    Work from home. Good help from other techs.

    Cons

    Everything. Horrible management, Low pay. No chance of advancement. Positive reviews are by liars and management whores.

    Advice to ManagementAdvice

    Take care of the people that are keeping this company going. The field techs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Biggest Employer let down

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CompuCom

    Pros

    I was there 9 Years so pretty stable, you can move from team to team, so you don't get to burnt out.

    Cons

    Where to begin. Management is a joke, non experienced people managing groups of 20+ people. They say they use I-til v3 process orientation, but fail on delivery to the customer. Lose key contracts due to inexperienced service desk. Inexperienced because all the people that gain experience leave because of the lack of opportunity or they are forced out because their 3% raise they received annually for the last 9 years put them in they top of their cruddy pay band. Did I mention that management is a joke. Personelle skills is not there. HR doesn't listen to your issues. And Sr. Upper management is so friendly as long as you make them look good. When you bring your concerns to them they black list your employment there. I was laid off and then they told all my peers I was fired. Beware of this company they get you in, never promote you and they will walk all over you

    Advice to ManagementAdvice

    Treat your tenured employees like gold.

  7. 3 people found this helpful  

    Very Bad Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Services Technician  in  Boston, MA
    Former Employee - Field Services Technician in Boston, MA

    I worked at CompuCom as a contractor for more than a year

    Pros

    NONE Management lies, no values,no respect

    Cons

    They promise the world and DO NOT deliver. Temp to Perm is a total LIE. Mark my words they have no intention of giving you a permanent position.

    Advice to ManagementAdvice

    Treat people like people not animals!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    My Experience with Compucom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Supervisor  in  Austin, TX
    Former Employee - Site Supervisor in Austin, TX

    I worked at CompuCom as a contractor for more than a year

    Pros

    You will receive training for the position you hold

    Cons

    Pay for your own time off and holidays, They allow the company to use you up

    Advice to ManagementAdvice

    Listen to your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    3 people had strokes due t all fo the hours and stress and management doesn't care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CompuCom full-time for more than 3 years

    Pros

    Worked from home while putting in 12 - 14 hours a day.

    Cons

    Had 3 directors in 4 years. Upper management only looks out for themselves and their buddies. My entire group was constantly lied to about raises and promotions. Benefits keep getting worse and 401K is a joke Management would dangle promises of raises to keep you there working an insane amount of hours. Incompetent people were promoted to positions they have no business being in. Clients are leaving in droves. Lots of legal issue as well.

    Advice to ManagementAdvice

    Stop over working and under paying your people. The moral is very, very low due to management not living up to their promises or just flat out lying. Live up to the corporate values you preach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    No advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Material Handling Tech  in  Minneapolis, MN
    Current Employee - Material Handling Tech in Minneapolis, MN

    I have been working at CompuCom full-time for more than 8 years

    Pros

    Hard place t get fired from. They require the employees to have a Biometric screening, then charge them each pay period if you fail

    Cons

    Very few increases. hard to get promotions he raises you get are small the best way to get a raise is to quit and get re-hired.

    Advice to ManagementAdvice

    Communicate better, help your employees ge the train and supplies they need to do their job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Do Not Trust This Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CompuCom part-time for more than 10 years

    Pros

    Teleworking (working from home), coffee, restrooms, parking, nice chairs.

    Cons

    CompuCom bought our company and said the employees were the most important part of the company. They said that they don't call them employees, but instead call them "associates." Then they laid everyone off and sent the jobs overseas. Those who stayed were asked to take major salary cuts. Also, terrible benefits.

    Advice to ManagementAdvice

    If you say the employees are the most important part of the company, then mean what you say!

    Doesn't Recommend
    Disapproves of CEO

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