CompuCom
2.6 of 5 417 reviews
www.compucom.com Dallas, TX 5000+ Employees

CompuCom Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

2.6 417 reviews

                             

37% Approve of the CEO

CompuCom President and CEO James W. Dixon

James W. Dixon

(199 ratings)

34% of employees recommend this company to a friend
114 Employee Reviews Back to all reviews
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    3 people found this helpful  

    Great Co-Workers, Poor Leadership

    Technical Support Technician (Former Employee)

    ProsThe direct management and leads tend to be very competent and will work hard to support you without micro-managing. Depending on your position, the pay can be competitive depending on the contract. When I started there, the benefits were very competitive (this has changed, unfortunately).

    ConsI was a technician that was placed on a specific contract rather than a roaming or mobile tech so many of the cons I have are related to that specific scenario. Advancement is all but impossible in many positions. If you are working on a contract and that contract is terminated, it can be very difficult for them to place you somewhere else which means you will most likely be laid off. This diminishes many of the benefits to being an employee of a company that holds a contract rather than simply a contractor. Since the economic downturn in 2008, the benefits package has been slashed time and time again until it became mostly a joke. Merit increases were suspended for most of the time I was there and I never got a raise my entire tenure. Working on a customer site, I was mostly cut off from CompuCom politics and really anybody that wasn't a direct supervisor or co-worker so I don't have a lot to say about the leadership at the company, but it was my impression that it wasn't very effective due to the steady and seemingly inevitable decline in the quality of employee benefits with really only the barest semblance of an explanation given.

    Advice to Senior ManagementConcentrate on providing consistent leadership to all of your employees, even those on the lower rungs of the organization. These employees are your most visible face to your customers and so their happiness and well-being should probably be your top priority if you are interested in maintaining positive relationships in the industry. I'm not well versed on the sales team but based on the results, I would say that you might want to think about your performance there and consider innovative ways to win new contracts while also working on retention in the face of a changing marketplace.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Great Place to work, if you like earning the same wage forever

    Anonymous Employee (Current Employee)

    ProsCan earn all the certifications you want, people are great, managers are easy to talk to.

    ConsNo pay increases, paid below the average

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    1 person found this helpful  

    Company has changed over the years

    Anonymous Employee (Current Employee)

    ProsThe people who work for this company are great and will do anything to assist you.

    ConsSenior management is more worried about the bottom line then employees. They have taken away some of benefits over the years and have not given raises in the past 4 years. Employee moral is low.

    Advice to Senior ManagementNeed to listen and do something when they get the employees surveys.

    No, I would not recommend this company to a friend

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    17 people found this helpful  

    Used to be OK, went downhill in 2013

    Anonymous Employee (Former Employee)
    Bentonville, AR

    ProsThey'll pay for you getting certifications, and most of the people working there are nice.
    Decent PTO

    ConsManagement at all levels seems disconnected or apathetic to what the employees are dealing with.
    Upper management seems unconcerned regarding employee retention by refusing to provide merit increases, and no cost of living adjustments. Then they're surprised when people take the skills that they've learned and gone elsewhere.
    New hires are paid roughly 75% of market value compared to HP, NCR, IBM, and others in the area.
    Health benefits are now no longer attractive due to onerous health metric penalties.
    CEO will send out emails with his peacock feathers out strutting about how much money was made, then turn around 2 weeks later and say they can't afford to pay for merit raises. There's a severe disconnect.

    Advice to Senior ManagementPAY UP! You'll continue to bleed talent as long as you're unwilling to pay competitive rates to your employees. We have bills to pay.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Get in, get experience and move on.

    Systems Support Technician (Former Employee)
    New York, NY

    ProsWork at your own pace. Good benefits. Good work/life balance. This is a company that you can start your IT career with, get experience and move on to another company.

    ConsVery little opportunity for growth. What you are contracted to do, is all you'll do. Very little opportunity to move on to other technical areas.

    Advice to Senior ManagementCreate a way for employees to advance technically, not managerially.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    5 people found this helpful  

    Former contract employee

    Deskside Support Technician (Former Employee)
    Portage, MI

    ProsFair wages and benefits, once hired in full-time.

    ConsContractor(s) get the "short end of the stick"...

    Advice to Senior ManagementHire team leads and management thereof that can actually do all the work themselves as well, not just blow smoke...

    No, I would not recommend this company to a friend

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    7 people found this helpful  

    Incredibly boring

    Technical Support Analyst (Former Employee)
    Dallas, TX

    ProsMy coworkers were nice and easy to get along with...most of them at least. It's a great place for entry-level technicians to learn about the support world when starting out. Very easy mindless work. If you have a laid back manager you can spend your time studying to advance your career. I learned Python in the few months I worked there between calls.

    ConsSo unbelievably boring; This was real-life office space. I saw employee desks there with 15 year employee awards and they were still support techs, level 1 no less. There is not going to be any advancement in this company if you hire on as a support tech unless you are tenacious about getting moved up. Even then it takes at least five years from what I could tell and you will not get any further than team lead, there's just no way.

    Advice to Senior ManagementNone, you're doing fine and you're doing what you're supposed to be doing, there's nothing you can do differently, the company would have to change its entire method of operation, foundation, structure, etc for things to be any different.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    A good stepping stone in the IT community.

    Technical Support Analyst (Current Employee)
    Richardson, TX

    ProsTuition reimbursement, certificate availability, good base pay, location of campus.

    ConsNo room for advancement within technical field, outdated equipment, poor contract negotiation per account. Leadership can be questionable.

    Advice to Senior ManagementInclude first and second level support when negotiating contract terms for each account.

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Good place to build a solid resume and gain a lot of experience.

    Anonymous Employee (Current Employee)

    ProsHands on, Proactive. Great environment

    Conspersonal growth, miscommunication, leadership, inconsistent with new policies.

    Yes, I would recommend this company to a friend

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    3 people found this helpful  

    Its a gamble whether you will get whole or half days work.

    PC Tech (Current Employee)
    Los Angeles, CA

    ProsIf you have your own business and can't work full-time, you can accept/decline computer gigs when business is slow or if your if your busy. Also there is opportunity for direct hire. Its money I guess, and they did pay me at least $15-18 an hour, which does sound a lot to someone who makes minimum wage, but with the standard of living so high, now I understand why a lot of people live at home with their parents or have 4 people living in 1 room apartment.

    ConsSometimes half days work or even 2 hours. I had a gig disconnecting and reconnecting computers for $15 an hour which they said would be a full 8 hour day, turns out that they didn't have that many and the supervisor had to let me go after only 2 hours! Luckily the agency I work for pays 4 hours minimum otherwise I would have been even more angry. Also some of the job titles are a little misleading and when they say its an easy job, it can sometimes be a 50 page document/instruction manual and you have to be on the phone with them for troubleshooting when you have issues.

    Advice to Senior ManagementNot much advice to give management. They probably have it more hard having to deal with the PC techs and troubleshooting over the phone.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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CompuCom – Why Work for Us?

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