CompuCom

  www.compucom.com
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CompuCom Reviews

Updated August 15, 2014
Updated August 15, 2014
463 Reviews

2.6
463 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CompuCom President and CEO James W. Dixon
James W. Dixon
219 Ratings

Review Highlights

Pros
  • They do have a good work life balance and it is a pretty laid back atmosphere (in 14 reviews)

  • The ability to work from home (if you are in the right department (in 12 reviews)


Cons
  • No annual raises or cost of living allowance for 5 years and counting, period (in 17 reviews)

  • Salary doesn't match market value and no raises in the last 5 years (in 28 reviews)

More Highlights

125 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good company going through a lot of change

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Many of the people working here have been with the company for a very long time. The impression I have is that these people with long tenure are not dead weight, but rather successful people that have grown with the company over the years. There is a lot of good experience to tap from many seasoned individuals.

    Cons

    The company is going through a lot of change in senior leadership and it is sending shockwaves throughout the entire organization.

    Advice to ManagementAdvice

    The formula that has kept the company strong and significant throughout the years still works, much of the change that has taken place has gone against the core values. Past successes and the fundamental values that built them need to remain front and center as the building blocks and foundation that will continue to keep the company different enough to disrupt the competition.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Adequate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Executive  in  Dallas, TX
    Current Employee - Program Executive in Dallas, TX

    Pros

    Are a market leader in Help Desk and Desk Top outsourcing. Good business growth in their chosen area.

    Cons

    With just Help Desk and Desk Top the company is limited in their ability to grow as an outsourcer. The company is owned by outside investors determined to see a profit. The company seems to spend a lot of time and effort to make sure that none of the "little people", help desk agents, desk top support tech's, get an extra nickel.

    Advice to ManagementAdvice

    Consider broadening your market offerings. Help desk has become a commodity, every one know how to do it well enough. Build loyalty with the pick and shovel work force by creating career paths from those entry level positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Nice "WFH" gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    100% WFH or remote systems support job allows a good bit of personal flexibility.

    Cons

    Been here three years and haven't had a raise or COL. Others I know have been here much longer w/ out raises or COL. No clear path of advancement from current role.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Do the job, take home your check

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone  in  Springfield, MO
    Former Employee - Phone in Springfield, MO

    Pros

    Good benefits, no training, on your on. Just do your job and go home. Don't expect advancement

    Cons

    you are just a number

    Advice to ManagementAdvice

    Tell the people how it really is. Don't pretend to care. Just tell them you are here for a check. Do it as I say and I will pay you. Expect nothing else.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Nice, friendly working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programming Intern  in  Liberty Lake, WA
    Former Employee - Programming Intern in Liberty Lake, WA

    Pros

    The people here are very easy to work with and they support employees in learning new technologies.

    Cons

    The work can be tedious at times, and many project might not be very exciting or cutting edge. They don't have a very large budget for employee salary, so don't expect to be rolling in cash.

    Advice to ManagementAdvice

    Keep looking for new ideas to expand projects, coasting on regular clients won't sustain your business forever.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst  in  Saint Louis, MO
    Former Employee - Technical Support Analyst in Saint Louis, MO

    Pros

    Great people to work with

    Cons

    Slim chance for management promotions

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Not bad but not great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support Analyst
    Former Employee - Desktop Support Analyst

    Pros

    Co-workers professional and great to get a long with. Lower level managers do what they can to support the employees.

    Cons

    Not many raises. CompuCom advertises benefits start the day you are hired but you spend 3 months to a year in a contract to hire position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Great Co-Workers, Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Technician
    Former Employee - Technical Support Technician

    Pros

    The direct management and leads tend to be very competent and will work hard to support you without micro-managing. Depending on your position, the pay can be competitive depending on the contract. When I started there, the benefits were very competitive (this has changed, unfortunately).

    Cons

    I was a technician that was placed on a specific contract rather than a roaming or mobile tech so many of the cons I have are related to that specific scenario. Advancement is all but impossible in many positions. If you are working on a contract and that contract is terminated, it can be very difficult for them to place you somewhere else which means you will most likely be laid off. This diminishes many of the benefits to being an employee of a company that holds a contract rather than simply a contractor. Since the economic downturn in 2008, the benefits package has been slashed time and time again until it became mostly a joke. Merit increases were suspended for most of the time I was there and I never got a raise my entire tenure. Working on a customer site, I was mostly cut off from CompuCom politics and really anybody that wasn't a direct supervisor or co-worker so I don't have a lot to say about the leadership at the company, but it was my impression that it wasn't very effective due to the steady and seemingly inevitable decline in the quality of employee benefits with really only the barest semblance of an explanation given.

    Advice to ManagementAdvice

    Concentrate on providing consistent leadership to all of your employees, even those on the lower rungs of the organization. These employees are your most visible face to your customers and so their happiness and well-being should probably be your top priority if you are interested in maintaining positive relationships in the industry. I'm not well versed on the sales team but based on the results, I would say that you might want to think about your performance there and consider innovative ways to win new contracts while also working on retention in the face of a changing marketplace.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Company has changed over the years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people who work for this company are great and will do anything to assist you.

    Cons

    Senior management is more worried about the bottom line then employees. They have taken away some of benefits over the years and have not given raises in the past 4 years. Employee moral is low.

    Advice to ManagementAdvice

    Need to listen and do something when they get the employees surveys.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Depends...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Consultant  in  Phoenix, AZ
    Current Employee - Senior Consultant in Phoenix, AZ

    Pros

    You run your own domain, great management team

    Cons

    Recently acquired by Thomas H. Lee Partners, L.P. (“THL”), a leading private equity firm, and we already see cuts to our consultant must have needs. Very bad idea if you want to survive and retain top talent. Weak sales team seem to get cheap customers.

    Advice to ManagementAdvice

    People who are willing to travel the country for you and spend 4 days a week away from home should be held a little higher than a bottom line numbers.

    Recommends
    Negative Outlook
    No opinion of CEO

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