Computer Aid Reviews

Updated June 28, 2015
14 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
Computer Aid President Tony Salvaggio
Tony Salvaggio
10 Ratings

Pros
  • Decent consumer base, with opportunity to learn a great deal about troubleshooting software and hardware (in 5 reviews)

  • Stable work environment, people you work with, hours (in 5 reviews)

Cons
  • It's not their fault they have had no mentorship, no training, and no experience to do what they are doing (in 4 reviews)

  • Low pay, sometimes mindless work (in 3 reviews)

More Pros and Cons

14 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    CIO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computer Aid

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Consulting job, in IT with benefits.

    Cons

    Little if any management support. Account Manager unethical.

    Advice to Management

    Have other management available for advise.


  2. Helpdesk Technical Lead 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Lead Analyst in Newark, DE
    Former Employee - Help Desk Lead Analyst in Newark, DE

    I worked at Computer Aid (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only positive thing I can say is; CAI used to have world class clients like Wyeth Pharmaceuticals.

    Cons

    Widespread problems from Service Delivery managers on down. Cranial-Rectal inversion across the employment spectrum. 2-year model is horrific.

    Advice to Management

    Leave. Quit. Resign. Allow new talent to bring life back to the company. You are stale, outdated and out of touch. Stop thinking only about your own profit.


  3. Company focuses on the bottom line rather than its people and has some clear ethical issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisburg, PA
    Former Employee - Anonymous Employee in Harrisburg, PA

    I worked at Computer Aid full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Most of the people are nice and the company has a variety of opportunities. Work/life balance is great!

    Cons

    Company culture is one of back-stabbing to achieve success, throwing people under the bus, lying, and poor ethics. Advancement is based on who you know.

    Advice to Management

    Take more interest in your employees, don't always chase the quick dollar but invest for long-term success


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Chicago

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERP Support Supervisor in Chicago, IL
    Current Employee - ERP Support Supervisor in Chicago, IL

    I have been working at Computer Aid full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy work, good health insurance, generally stable hours, newly built office, free coffee

    Cons

    Worst clients, Middle managers are inexperienced at hiring, leading, and setting vision for the teams, many people have left the Chicago office within months of starting due to middle management leading by fear, management treats people differently based on race, very reluctant to reward employees for performance, senior management of the office is complete disconnected from how middle management is micro managing staff, middle management is focused on retaining their power and positions making it difficult for people to develop their careers. This particularly exists on the public sector side. Middle managers generally prefer to hire people less talented than themselves.

    Advice to Management

    Middle management should be trained and coached more closely, the organization is completely disconnected between management ranks. Good managers end up leaving and the bad ones staying.


  6. Computer Aid is a good place to work if you don't need a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computer Aid

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Computer Aid pays on time.

    Cons

    The work offered here is for a client that is deeply-rooted in 1980's technology. There is no opportunity for professional growth as is the case with most, if not all, consulting companies.

    Advice to Management

    Consider treating employees as assets to be developed rather than disposable parts to be acquired and discarded. Consider that low-balling a contract keeps dedicated long-term professionals interested in a career from wanting to accept employment on that contract, because you can't pay enough to keep them, which ultimately undercuts your ability to satsify the client. You get what you pay for.


  7. Not a good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computer Aid

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There no positive things I can say.

    Cons

    They don't give a damn about the employees

    Advice to Management

    Pay full benefits.


  8. You are a number to them and they will make you feel as such

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Orlando, FL
    Former Employee - Support in Orlando, FL

    I worked at Computer Aid full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Easy to get in, they'll place you and give you interview tips

    Cons

    They'll get rid of you if you sneeze, micro managed.

    Advice to Management

    Value your employees,


  9. "GREAT" while it lasted but never again...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Roadway Network Technician in Orlando, FL
    Former Employee - Roadway Network Technician in Orlando, FL

    I worked at Computer Aid full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice team atmosphere. That's about all I have to say here.

    Cons

    Not that great on compensation for my first position of of the military. I actually made more while in the service. I was actually scrutinized for taking medical appointments. I was told misleading information by the area contract manager of how the handling of my release was to be handled. It just happened out of now where with situations that were out of my control and for it I was left on the chopping block.

    Advice to Management

    Hiring a quick replacement dose not always ensure quality of work will be the same as individuals released just because you need to fill a slot for a lost position. Also pay your employees there due overtime.


  10. Helpful (3)

    Good at development centers, case study if stupidity and politics at HQ

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allentown, PA
    Current Employee - Anonymous Employee in Allentown, PA

    I have been working at Computer Aid full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The development centers work on actual client needs and are a bit insulated from the nonsense at corporate HQ.

    Cons

    HQ is a train wreck. Only the politically bent people get promoted, and the CEO is insulated from what really happens by both his wish not to know and the sycophants that directly report to him that cover the bad things up. And if you do tell Tony what he doesn't want to hear, you're on the short list for being pushed out. The CIO is one of the worst kind of managers. He never took the blame for anything his people did, and used scare tactics on the ones that didn't know enough to fight back. He had no issue taking the credit, however, for other peoples work. Before he was the CIO, he flat out lied to the CEO about status, but then that was what the CEO wanted. Very politically aware. Once the old CIO was pushed out (he was also a piece of work), he wasted no time promoting his favorites and pushing out anyone who was smarter - hence the high exit rate. Most of the worker bees really wanted to do great work, but the only way they could do what was to get moved out to the development centers or to customer sites. When I was there, the oldest, biggest piece of software was already an unmanageable pile of ASP and VB code. The poor guy that was in charge of it was berated weekly by the old CIO because of it's problems, yet it was already collapsing under its own weight when he was hired. Then the CEO had a new brain-child "AI" app built that no one wanted to buy, and no one in CAI wanted to use. But the current CEO was managing that one, and told Tony what a great idea it was and how wonderful it was coming along. The lead programmer of that albatross was promoted to Chief Technical Architect, but had as much architectural experience as a bus driver. But he attached himself to the CIO and it worked out for him.

    Advice to Management

    Wake up and stop coming up with ideas on your own. Get some good marketing people in place that can do the proper segment research and see what your customers really want. Get rid of kissass managers that tell you want you want to hear, and accept the bad news from good managers that shouldn't be afraid to tell you. Or, just sell the company to someone who cares and retire.


  11. At an Account, the work is okay; at their Headquarters it was bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Lehigh Valley, PA
    Former Employee - Consultant in Lehigh Valley, PA

    I worked at Computer Aid full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    When I was placed, it was a good experience, was able to expand my horizons and get some broad experience in a variety of technologies while on a company help desk

    Cons

    1. Compensation was lousy, 2. Their idea of a performance review was to tell me to iron my shirts even thought the projects I worked on brought wide client praise and their compensation was hinged on signing an oppressive no-compete agreement 3. They regularly took advantage of their staff by taking on projects with impossible deadlines and making them work weekends and sixteen hour days because of their poor planning and misguided management philosophy. 4. I was made to service a manager's home computer at his house because I did not want to sacrifice six weeks of my life to travel across the country to be a big wig's valet. 5 At the time I worked there they hired Business Analysts from Salvaggio's alma mater regardless of their IT skills and then proceeded to try to make all of us get retrained in basic computer science and programming on weekends and evenings. I told them no, I already had a Computer Science degree and wasn't going to waste my time repeating stuff I already had a degree in from an accredited university.

    Advice to Management

    Share the wealth with your staff and treat them like humans...I've been gone for several years but I know from the industry that you haven't changed. You may have a nice building and put on a good front for your customers but you are not so kind or encouraging of your employees, you trap them into working for you and then don't follow through on treating them fairly or like professionals.



Showing 14 of 107 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.