Computer Aid

  www.compaid.com
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Computer Aid Reviews

Updated Jun 19, 2014
Computer Aid – Allentown – “Computer AId, Inc. Headquarters”

All Employees Current Employees Only

3.3 67 reviews

54% Approve of the CEO

Computer Aid President Tony Salvaggio

Tony Salvaggio

(37 ratings)

59% of employees recommend this company to a friend

Review Highlights

Pros
  • Stable work environment, people you work with, hours(in 5 reviews)

  • Flexible work schedules because it is a 24*7 operation center(in 3 reviews)


Cons
  • It's not their fault they have had no mentorship, no training, and no experience to do what they are doing(in 4 reviews)

  • even though they don't use it themselves and none of the management team believes the software has a market(in 3 reviews)

7 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    "GREAT" while it lasted but never again...

    Roadway Network Technician (Former Employee) Orlando, FL

    ProsNice team atmosphere. That's about all I have to say here.

    ConsNot that great on compensation for my first position of of the military. I actually made more while in the service. I was actually scrutinized for taking medical appointments. I was told misleading information by the area contract manager of how the handling of my release was to be handled. It just happened out of now where with situations that were out of my control and for it I was left on the chopping block.

    Advice to Senior ManagementHiring a quick replacement dose not always ensure quality of work will be the same as individuals released just because you need to fill a slot for a lost position. Also pay your employees there due overtime.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Good at development centers, case study if stupidity and politics at HQ

    Anonymous Employee (Current Employee) Allentown, PA

    ProsThe development centers work on actual client needs and are a bit insulated from the nonsense at corporate HQ.

    ConsHQ is a train wreck. Only the politically bent people get promoted, and the CEO is insulated from what really happens by both his wish not to know and the sycophants that directly report to him that cover the bad things up. And if you do tell Tony what he doesn't want to hear, you're on the short list for being pushed out.

    The CIO is one of the worst kind of managers. He never took the blame for anything his people did, and used scare tactics on the ones that didn't know enough to fight back. He had no issue taking the credit, however, for other peoples work. Before he was the CIO, he flat out lied to the CEO about status, but then that was what the CEO wanted. Very politically aware. Once the old CIO was pushed out (he was also a piece of work), he wasted no time promoting his favorites and pushing out anyone who was smarter - hence the high exit rate.

    Most of the worker bees really wanted to do great work, but the only way they could do what was to get moved out to the development centers or to customer sites.

    When I was there, the oldest, biggest piece of software was already an unmanageable pile of ASP and VB code. The poor guy that was in charge of it was berated weekly by the old CIO because of it's problems, yet it was already collapsing under its own weight when he was hired. Then the CEO had a new brain-child "AI" app built that no one wanted to buy, and no one in CAI wanted to use. But the current CEO was managing that one, and told Tony what a great idea it was and how wonderful it was coming along. The lead programmer of that albatross was promoted to Chief Technical Architect, but had as much architectural experience as a bus driver. But he attached himself to the CIO and it worked out for him.

    Advice to Senior ManagementWake up and stop coming up with ideas on your own. Get some good marketing people in place that can do the proper segment research and see what your customers really want. Get rid of kissass managers that tell you want you want to hear, and accept the bad news from good managers that shouldn't be afraid to tell you. Or, just sell the company to someone who cares and retire.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    At an Account, the work is okay; at their Headquarters it was bad

    Consultant (Former Employee) Lehigh Valley, PA

    ProsWhen I was placed, it was a good experience, was able to expand my horizons and get some broad experience in a variety of technologies while on a company help desk

    Cons1. Compensation was lousy,
    2. Their idea of a performance review was to tell me to iron my shirts even thought the projects I worked on brought wide client praise and their compensation was hinged on signing an oppressive no-compete agreement
    3. They regularly took advantage of their staff by taking on projects with impossible deadlines and making them work weekends and sixteen hour days because of their poor planning and misguided management philosophy.
    4. I was made to service a manager's home computer at his house because I did not want to sacrifice six weeks of my life to travel across the country to be a big wig's valet.
    5 At the time I worked there they hired Business Analysts from Salvaggio's alma mater regardless of their IT skills and then proceeded to try to make all of us get retrained in basic computer science and programming on weekends and evenings. I told them no, I already had a Computer Science degree and wasn't going to waste my time repeating stuff I already had a degree in from an accredited university.

    Advice to Senior ManagementShare the wealth with your staff and treat them like humans...I've been gone for several years but I know from the industry that you haven't changed. You may have a nice building and put on a good front for your customers but you are not so kind or encouraging of your employees, you trap them into working for you and then don't follow through on treating them fairly or like professionals.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Taking Advantage

    Software QA Analyst (Current Employee) Newark, DE

    Pros- Great Co-Workers that genuinely care about the success of the client and of the company
    - Talented Employees that I have personally learned a lot from
    - Flexible on Certain Issues
    - Good Opportunities if you are looking to kick start your career in IT

    Cons- Very Clique-Oriented. Management will often criticize others for doing something, then turn around and do the exact same thing. There is a very strong "Do as I say, Not as I Do" kind of mentality, which leads to a fairly toxic environment, and does not contribute in any way to the success of their client's projects.

    - It is blatantly obvious that the company does not value their employees. This company will claim that there is a "Salary Freeze", but only for people that they don't see as "Important Enough" to receive raises. Others will receive substantial raises due to subjectively-based decision making. This company has grown 10+% each year since its inception, with an Expanding Client Base of over 100 Fortune 1000 Companies and several Government Organizations. Let's say that they do actually care about the financial welfare of their employees, and that I'm wrong in this instance. If they can't afford to give their employees raises and incentive to stay, it's because they budget very ineffectively, judging from the millions of dollars that they spend each year on Training Programs that could have otherwise been introduced in a much less expensive and cost efficient manner by utilizing their existing resources at the various Service Centers. However there is no actual way for them to know that their resources can train on these subjects, because there is little or no Management to Employee involvement and even if there is, they take very little interest in their employee's skills/abilities/talents and instead see them as just another project metric/chess piece that can be moved around to fill spaces when needed. This confirms the practicality and applicability of the company's slogan of "You can't manage what you can't measure".

    - Very little to no organization. A member of upper management told the employees here at the Newark, DE Service Center that he was going to take advantage of them and not give them any raises or additional incentives. Then, another member of upper management turned around and said that the company was not going to take advantage of them and that they would be receiving further compensation and incentives. This move however, had no effect, as it was pretty obvious to the employees that the second manager was lying in order to get people to stay. There was literally zero coordination between upper management representatives when it came to this issue, which in my opinion, was quite a critical problem and a crucial mistake (judging from the amount of resumes that went out of the door and the amount of heads that transferred companies after the incident).

    - The company rules by Intimidation rather than taking the time to understand their employees. The CEO sent an email to the entire company on November 2nd, in which he urged employees to vote for Mitt Romney and a Republican Congress as well as warned that if Obama was Re-Elected, it could "Impact each direction of CAI, its future, and all our collective futures and jobs". This was a very poorly directed PR move, and a prime example of the intimidation factor that this company operates on. Management takes great pride in threatening jobs, intimidating employees, and taking advantage of employees without making them feel valued or needed.

    Advice to Senior ManagementBe more attentive toward the welfare and/or needs of your employees. They are the backbone of what keeps your company alive. Try to recognize talent, capture it, capitalize on it, and turn that talent into new marketable opportunities in order to expand your business. At the same time, compensate your employees for the hard work and dedication that they deliver to your clients on a daily basis...Don't just make people feel like they have an opportunity to advance in order to keep them, actually give them an opportunity to advance so that they will stay.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not a great place to work

    NoCommentStillWorkHere (Current Employee) Allentown, PA

    ProsLocation of main office is nice.

    ConsOwner allows management to do whatever they like, often times treating employees badly, bullying, HR violations, etc., owner turns a deaf ear to these problems. Place is very clicky. Nepotism runs rampant and morale is way in the toilet. Salaries are frozen yet management and a select few get raises and company cars, owner spends millions on training for managers and seminars for "industry leaders" while complaining the company makes no money. Developing in the Allentown office is dwindling, lots of work going to China and Manila though, work that has to be redone by the devs in Allentown office.

    Advice to Senior ManagementGet over yourselves.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Huge lack of leadership and respect

    Help Desk Analyst (Current Employee) Wilmington, DE

    ProsFlexible work schedule and time off.

    ConsThere are too many to list. Unfortunately this is hands-down one of the worst companies I have ever worked for. The salaries are awful. There are really no benefits to speak of. The management seems to do well in managing the clients but when it comes to managing employees, they are sadly lacking. Deer in headlights is a term I would use when describing how management handled even the most basic employee issues. They are very unprofessional but try to seem as though they are a very professional company. For example, they do not let the male employees have facial hair, yet management has no problem getting drunk (at company functions) in front of their direct reports. It is quite a sad little company. They recruit people to attend their "institute” which is a very basic IT curriculum, and then they force them into a two year commitment. During this two-year commitment employees are treated like dogs and if they leave they are forced to pay the company money. The company seems to target very young (fresh out of high school) people and exploits their lack of knowledge of the industry or even a professional career.

    Advice to Senior ManagementThis company needs to take a very hard look at how they treat their employees. You would get a much better reponse and work ethic from your employees if you just started from the inside out. Treat your people with dignity and respect and you will get the same in return.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Below average work experience and compensation

    Business Analyst (Former Employee)

    Pros- Met some good people (mostly contractors or engineers)
    - Learned valuable experience in workplace politics
    - Great 9-5 work hours

    Cons- Management style is by threats and intimidation.
    - Outdated company product, and terrible projects.
    - Managers that exceed at this place are very skilled in politics, and pursue their own interests at the expense of the client and the employees.

    Advice to Senior ManagementMiddle management needs to be replaced with those that pursue the company's best interests instead of their own.

    No, I would not recommend this company to a friend

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