Computershare Reviews

Updated August 26, 2015
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Computershare Chief Executive Officer Stuart Irving
Stuart Irving
5 Ratings

Pros
  • There are some great people here who work hard and really try their best to move the company forward (an uphill battle) (in 5 reviews)

  • Relaxed work environment (9 to 5) and work from home policy (in 5 reviews)

Cons
  • No communication between new hires and management (in 4 reviews)

  • No career development, management is poor, very little business growth, difficult to get to Edison location (in 3 reviews)

More Pros and Cons

25 Employee Reviews

Sort: Popular Rating Date
  1. IF I WANTED TO JOIN THE MILITARY I WOULD HAVE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transfer Agent in Canton, MA
    Former Employee - Transfer Agent in Canton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is good. I started in training making $13.00 and then moved up to $15.00 on the floor. There is a lot of OT during tax season. It's a good first time office job, gives a lot of experience.

    Cons

    They're crazy structured. At CPU you are only allowed 8 minutes of personal time a day, so i was constantly harassed about using the bathroom. It went as far as they would want me to email my supervisor every time I would go. The training really only prepares you for the material you discuss on the phone and not how to talk to people on the phone. The entire training is 5 weeks and out of that only 1 week is on the phones and the first two days are fake calls. The manager was rude, would walk by me never saying anything.

    Advice to Management

    Work on your management. Train people better. Expect people to be humans and not machines. Real people need more than 8 minutes a day.

    Computershare Response

    Aug 28, 2015 – VP, Recruiting

    We are sorry to hear of your less than positive experience in our Canton office. We strive to be an awesome place to work, and provide training and an environment that is rewarding and engaging ... More


  2. Helpful (1)

    Don

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent benefits, paid time off (if you get to use it). Works for some if you are in the right clique. PR does a good job covering their tracks and fixing issues that could have been very easily avoided. Great learning experience and looks good on a resume. Until you get fired.

    Cons

    Some people get stuck doing all the work until they either quit or stop caring enough to actually keep the job. Cut throat company that gives false promises and utilizes temp agencies. No raises, no merit for good performance, outsourced to the U.S. because we don't have any guts anymore and let corporations walk all over us. Took advantage of our economic downturn to make serious cash and dumb down positions. A lot of management just sucks and are a dread to deal with. Came in with high hopes and left with a rotten attitude about that place. Asinine policies.

    Advice to Management

    None, you know what you are.


  3. Helpful (1)

    A stain on my resume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Canton, MA
    Former Employee - Manager in Canton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Computershare full-time (Less than a year)

    Pros

    Good benefit packages. Wellness benefits. PTO can be negotiated at time of hire. Very flexible schedules supporting work/life balance.

    Cons

    No budget, company is in major cost cutting mode due to shrinking revenues. I was solicited for a position that evaporated 10 months later due to budget issues. Left a very solid career for an implosion.

    Advice to Management

    Find new revenue streams, invest in your technology and more importantly people! Training will help all from senior management to the task worker level.


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  5. Borderline discrimination

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Canton, MA
    Former Employee - Call Center in Canton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They do have a very few competent managers that is professional and very good at knowing how to be an efficient manager.

    Cons

    Very angry and unfriendly co-workers. Incompetent unit leaders. Makes decision based on what they see versa seeking the truth or working with employees.

    Advice to Management

    Thank god your moving out of Massachusett. I am thinking of filing a discrimation suit.


  6. Service Desk for everyone but Service Desk staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in Canton, MA
    Current Employee - Service Desk Technician in Canton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Computershare full-time (Less than a year)

    Pros

    Interesting hours for the different shifts, good people to work with, depending on what temp company your with the pay is good.

    Cons

    aside from managers everyone on the Service Desk are temps, high turnover rate, extremely long training procedure for new temps, no type of job security at all.

    Advice to Management

    stop dealing with only temps and hire on full employees. job security and benefits mean a lot in todays working world.


  7. Helpful (1)

    Securities Specialist II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Securities Specialist in Jersey City, NJ
    Former Employee - Securities Specialist in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Computershare full-time (Less than a year)

    Pros

    Co-workers were nice. you get a paycheck. flexibility. not much else to say about this poor company. i would not work for them in any circumstance. not a good atmosphere.

    Cons

    management treated people like expendable disposable commodities

    Advice to Management

    none


  8. Helpful (4)

    Only if you're desperate....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Computershare full-time (More than a year)

    Pros

    The best part of this job were the people I worked with.

    Cons

    No pay for holidays. 10 PTO days which they expect you to use to use for holidays. Horrible Benefits. Poor Management. Poor training. There has been a "pay raise freeze" for years. Favoritism. Many technical problems and no updates on software or hardware. They bring in managers from the outside who have no idea how to do the job they're presiding over. No concern for their employees safety as they won't pay for snow storms or any other weather conditions such as hurricane Sandy.

    Advice to Management

    They've heard the advice and haven't listened so what would be the point?


  9. Helpful (1)

    You are just a number here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Client Intake in El Segundo, CA
    Former Contractor - Client Intake in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Computershare as a contractor (More than a year)

    Pros

    - Parking - There is mouthwash in the bathroom.

    Cons

    - No communication between new hires and management. - Computers, which should be the company's star point, are defective and disorganized. - Mostly staffed by undergrads and single elderly women.

    Advice to Management

    If you care about quality, you should actually talk to your employees.


  10. Helpful (6)

    Client Service Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Associate in Edison, NJ
    Current Employee - Client Service Associate in Edison, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    There is nothing positive to say about Computershare.

    Cons

    Horrible company to work for. You will be underpaid and overworked. There is no training or room for career development. Salary increase is only $500 to 1200 if its in the budget. Recently, I only got a little more of an increase because I gave my 2 weeks. I know it's not fair to other employees who work extremely hard. I reassigned because I received an offer of $80,000 for the same work.

    Advice to Management

    Acknowledge all your employees, because you will lose them all. CSAs deserve a higher increase. We are working with the client all day long. Without us the clients would not be satisfied with Computershare. Also, please stop the favoritism. We all work hard therefore we all deserve better compensation!


  11. Helpful (1)

    awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Associate in Jersey City, NJ
    Current Employee - Client Service Associate in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    Unable to think of one.

    Cons

    Everything, management and communication to employees here sucks

    Advice to Management

    invest in the employees and better technology



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