Computershare

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Computershare Reviews

Updated August 13, 2014
Updated August 13, 2014
80 Reviews

2.4
80 Reviews
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Computershare Chief Executive Officer Stuart Irving
Stuart Irving
1 Rating

Review Highlights

Pros
  • Flexible commute and work from home policy is available to most of employees (in 5 reviews)

  • Great people, lots of interesting work and project if you can get on to them (in 5 reviews)


Cons
  • Senior management keep fat expense accounts and work half as hard as their staff (in 6 reviews)

  • No room for growth in fact its clear that if you get stuck in this call center you will die there (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Potential great company is ruined by enterprise-approved abusive behavior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Canton, MA
    Former Employee - Software Engineer in Canton, MA

    Pros

    Computershare is tops when it comes to benefits, pay, days off, insurance, 401(K), etc. compared to the competition. Management is serious about making money, a good thing if you work there because they recognize performance. On the surface, there seems to be an atmosphere of valuing employees and clients.

    Cons

    On the surface, there seems to be an atmosphere of valuing employees and clients but management allows bullies to stay in place, or rewards them, even in the face of egregious behavior. The whole environment becomes poisonous and employees and clients suffer the consequences.
    While management is serious about profits they refuse to invest in the aging software that is the foundation of the business. It's the only place these guys are cheap but it's creating a nightmare for the engineers and someone will come along soon with something better, faster, more secure and reliable and all the clients will go bye bye.

    Advice to ManagementAdvice

    Guys, you've thrown money and whatever you got to motivate people. Save your cash and fire the dead weight, the bullies and the idiots. I'm now at one of your competitors, making 80% of my Computershare salary. They wooed me with a positive and smart atmosphere. You'd be surprised at how productive and loyal a happy employee can be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Canton, MA
    Current Employee - Anonymous Employee in Canton, MA

    Pros

    Some nice workers, technology keeps improving some good benefits

    Cons

    Management out of touch with reality. Promises not kept. Mid level managers do not share information. Do not expect to be paid well or get a bonus or good merit raise, Been with the company 10 years and averaging 0.85% increase. Well below market value pay, Expect to do more with less for the same pay. No employee recognition except for anniversaries.

    Advice to ManagementAdvice

    Stop thinking everything is ok, moral is terrible. Instead of giving yourself fat bonuses, share it with the trench workers who actually do what the company gets paid to do. Recognize employees once in awhile.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Computershare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shareholder Relations  in  Jersey City, NJ
    Current Employee - Shareholder Relations in Jersey City, NJ

    Pros

    not much I can say

    Cons

    They eliminated the entire department without providing for employment elsewhere.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    A company out of touch with how to delivery quality service and technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent benefits with good opportunity for lateral moves, possibly to other locations/countries. That's about it.

    Cons

    The buck never seems to stop anywhere at CPU. Failure to take action to punish or remove underperformers caused a total lack of accountability and quality by most people. There were definitely some great people at the company, but usually overworked cleaning up the mess left by others.

    Advice to ManagementAdvice

    Inaction with underperforming individuals destroys the top performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Going nowhere fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator  in  Canton, MA
    Current Employee - Systems Administrator in Canton, MA

    Pros

    Pleasant coworkers. Casual environment. Work changes often. Lots of exposure to new technology.

    Cons

    Expected to work very long hours including nights and weekends. No bonuses. No comp time. No growth opportunities. Senior management keep fat expense accounts and work half as hard as their staff. Not a good environment for mid career.

    Advice to ManagementAdvice

    Reorg. Create growth opportunities. Recognize employee contributions with more than a pat on the back.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Not the place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Canton, MA
    Current Employee - Anonymous Employee in Canton, MA

    Pros

    Work life balance. They respect your time when you need it off.
    Friendly managers and coworkers.
    Employees are willing to help.

    Cons

    Low compensation.
    No recognition for work.
    No job growth opportunities.
    Opportunities are given to who you know, who management likes and not who deserves them.
    Not an organized company, they take things as they come, especially when there are acquisitions. Do not have a good strategy in place.

    Advice to ManagementAdvice

    Recognize and reward good workers.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Sleepy Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer  in  New York, NY
    Former Employee - Software Engineer in New York, NY

    Pros

    Ok benefits
    Relaxed work environment (9 to 5) and work from home policy.
    Most people are nice and easy going.

    Cons

    Old technology.
    Forced to use clunky and poorly designed frameworks from Australia
    Not open to new ideas
    Little or no communication with senior management
    If you are looking for a fast paced and challenging environment, please skip this place.

    Advice to ManagementAdvice

    Try to listen to new ideas. Either retrain the incompetent people or cut them out.
    Make compensation comparable to industry level.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Learning experience was exceptional but overall not a place I would recommend to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    Pros

    flexibility of hours and shifts,on site cafeteria,great health benefits,clean building, proper air conditioning and heating systems. security desk, parking garage, Christmas and onsite health fairs.

    Cons

    smoker cliques,unprofessional employees gossiping and management favoritism,no future to advance, no positive recognition, bullying practices and mobbing environments.

    Advice to ManagementAdvice

    They should lead with more positive approaches to get the results they want from there employees and also create a more safer, non hostile and more professional working environment for there employees. Make sure everyone is treated as part of the team and demolish favoritism of any kind. Promotions and recognition should be based on an employee's work performance and not on how well they are liked.

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful  

    Don't get stuck with this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Investment Service Representative  in  Edison, NJ
    Former Employee - Investment Service Representative in Edison, NJ

    Pros

    Lots of training and ok pay.

    Cons

    No room for growth in fact its clear that if you get stuck in this call center you will die there. The head of HR in this office is a mess. She only cares about the "big bosses" and couldn't care less about the average employee. Management doesn't listen to suggestions or anything else. The place is a gray warehouse they turned into a call center with LOW morale. I feel bad for the great friends I made here and left behind because they are stuck in He**. Micro management rules and the Quality team is a joke made up of reps who fail their own quality screening and never should have gotten the positions. This is more like a day care for adults then a career.

    Advice to ManagementAdvice

    Open your eyes! Some people are an asset to the company. Recognize them and there years of experience and take care of them, promote them, don't just stick them on the phone doing the same jobs you have temps do! Understand the abilities of your staff and use them to the fullest also get rid of dead weight, some people just dont get IT!

    Doesn't Recommend
    No opinion of CEO
  11.  

    Comptuershare - Great in Australia but needs significant improvement in the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Procurement Manager  in  Boston, MA
    Former Employee - Procurement Manager in Boston, MA

    Pros

    Computershare has a decent benefits package, although it has been watered down over the last two years (07 and 08). Paid time off is generous at 5 weeks after two years of service (4 weeks in yrs one and two). You must realize, however, that this includes all personal and sick time, so ultimately it is on par with other larger employers. While the US is responsible for over 40% of the company's revenue, US employees are much less valued than their Australian, European and Canadian counterparts. Computershare is quite generous to their non US employees and offers them the opportunity to work abroad. If you are one of the chosen, Computershare will provide you with a place to live, 100% company paid healthcare, a leased car, meal allowances and all other items necessary - they will even RENT silverware for you!! Not a wise business decision, but quite nice for the employee. They will also assist you in the visa process and help you extend your work abroad as long as legally allowed.

    Cons

    Computershare, whilst a global company, suffers from incredibly poor communication outside of it's home country of Australia - particularly in the US, but employee relations in India are not warm either. Chris Morris (founder and Executive Chairman as well as the largest stockholder) and his sister Penny MacLagan (current Board member, former CEO of the Equiserve transition and former global CIO and a top stockholder) are qute warm and take an active and concerned approach to managing the company and relations with employees. It is quite sad, however, that this approach has not been adopted by US management which has chosen an adversarial approach. Whilst Computershare abroad has a "family feel", US Computershare is just another cold, calculating employer - nothing special. The US senior management team does have a few bright members - Steve Rothbloom US CEO is affable as well as a very knowledgeable VP in Charlie Rossi. On the financial team, Gerry Mullins (US Controller) is excellent, but as with all whom report to Sharon Tulloch Sritong (North American CFO), they must strictly adhere to what she thinks she wants at the moment or they will be subject to being yelled at and belittled. This approach stands in stark contrast to that of Morris and MacLagan

    Advice to ManagementAdvice

    US senior management really needs to work at showing their employees that they are valued. A holiday party and summer BBQ are not adequate. If you want your company to be respected, you need to respect your employees and their abilities.

    Doesn't Recommend
    No opinion of CEO

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