Computershare
2.8 of 5 76 reviews
www.computershare.com Abbotsford, Australia 5000+ Employees

Computershare Reviews

Updated Apr 25, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.8 76 reviews

                             

62% Approve of the CEO

Computershare CEO, President, and Director Stuart Crosby

Stuart Crosby

(39 ratings)

43% of employees recommend this company to a friend
16 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Supervisor

    Anonymous Employee (Current Employee)
    Canton, MA

    ProsSome nice workers, technology keeps improving some good benefits

    ConsManagement out of touch with reality. Promises not kept. Mid level managers do not share information. Do not expect to be paid well or get a bonus or good merit raise, Been with the company 10 years and averaging 0.85% increase. Well below market value pay, Expect to do more with less for the same pay. No employee recognition except for anniversaries.

    Advice to Senior ManagementStop thinking everything is ok, moral is terrible. Instead of giving yourself fat bonuses, share it with the trench workers who actually do what the company gets paid to do. Recognize employees once in awhile.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    A company out of touch with how to delivery quality service and technology.

    Anonymous Employee (Former Employee)

    ProsDecent benefits with good opportunity for lateral moves, possibly to other locations/countries. That's about it.

    ConsThe buck never seems to stop anywhere at CPU. Failure to take action to punish or remove underperformers caused a total lack of accountability and quality by most people. There were definitely some great people at the company, but usually overworked cleaning up the mess left by others.

    Advice to Senior ManagementInaction with underperforming individuals destroys the top performers.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Computershare

    Shareholder Relations (Current Employee)
    Jersey City, NJ

    Prosnot much I can say

    ConsThey eliminated the entire department without providing for employment elsewhere.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Going nowhere fast

    Systems Administrator (Current Employee)
    Canton, MA

    ProsPleasant coworkers. Casual environment. Work changes often. Lots of exposure to new technology.

    ConsExpected to work very long hours including nights and weekends. No bonuses. No comp time. No growth opportunities. Senior management keep fat expense accounts and work half as hard as their staff. Not a good environment for mid career.

    Advice to Senior ManagementReorg. Create growth opportunities. Recognize employee contributions with more than a pat on the back.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Not the place to work.

    Anonymous Employee (Current Employee)
    Canton, MA

    ProsWork life balance. They respect your time when you need it off.
    Friendly managers and coworkers.
    Employees are willing to help.

    ConsLow compensation.
    No recognition for work.
    No job growth opportunities.
    Opportunities are given to who you know, who management likes and not who deserves them.
    Not an organized company, they take things as they come, especially when there are acquisitions. Do not have a good strategy in place.

    Advice to Senior ManagementRecognize and reward good workers.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Sleepy Environment.

    Software Engineer (Former Employee)
    New York, NY

    ProsOk benefits
    Relaxed work environment (9 to 5) and work from home policy.
    Most people are nice and easy going.

    ConsOld technology.
    Forced to use clunky and poorly designed frameworks from Australia
    Not open to new ideas
    Little or no communication with senior management
    If you are looking for a fast paced and challenging environment, please skip this place.

    Advice to Senior ManagementTry to listen to new ideas. Either retrain the incompetent people or cut them out.
    Make compensation comparable to industry level.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Learning experience was exceptional but overall not a place I would recommend to work at.

    (Former Employee)
    Canton, MA

    Prosflexibility of hours and shifts,on site cafeteria,great health benefits,clean building, proper air conditioning and heating systems. security desk, parking garage, Christmas and onsite health fairs.

    Conssmoker cliques,unprofessional employees gossiping and management favoritism,no future to advance, no positive recognition, bullying practices and mobbing environments.

    Advice to Senior ManagementThey should lead with more positive approaches to get the results they want from there employees and also create a more safer, non hostile and more professional working environment for there employees. Make sure everyone is treated as part of the team and demolish favoritism of any kind. Promotions and recognition should be based on an employee's work performance and not on how well they are liked.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    3 people found this helpful  

    Don't get stuck with this company!

    Investment Service Representative (Former Employee)
    Edison, NJ

    ProsLots of training and ok pay.

    ConsNo room for growth in fact its clear that if you get stuck in this call center you will die there. The head of HR in this office is a mess. She only cares about the "big bosses" and couldn't care less about the average employee. Management doesn't listen to suggestions or anything else. The place is a gray warehouse they turned into a call center with LOW morale. I feel bad for the great friends I made here and left behind because they are stuck in He**. Micro management rules and the Quality team is a joke made up of reps who fail their own quality screening and never should have gotten the positions. This is more like a day care for adults then a career.

    Advice to Senior ManagementOpen your eyes! Some people are an asset to the company. Recognize them and there years of experience and take care of them, promote them, don't just stick them on the phone doing the same jobs you have temps do! Understand the abilities of your staff and use them to the fullest also get rid of dead weight, some people just dont get IT!

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Comptuershare - Great in Australia but needs significant improvement in the US.

    Procurement Manager (Former Employee)
    Boston, MA

    ProsComputershare has a decent benefits package, although it has been watered down over the last two years (07 and 08). Paid time off is generous at 5 weeks after two years of service (4 weeks in yrs one and two). You must realize, however, that this includes all personal and sick time, so ultimately it is on par with other larger employers. While the US is responsible for over 40% of the company's revenue, US employees are much less valued than their Australian, European and Canadian counterparts. Computershare is quite generous to their non US employees and offers them the opportunity to work abroad. If you are one of the chosen, Computershare will provide you with a place to live, 100% company paid healthcare, a leased car, meal allowances and all other items necessary - they will even RENT silverware for you!! Not a wise business decision, but quite nice for the employee. They will also assist you in the visa process and help you extend your work abroad as long as legally allowed.

    ConsComputershare, whilst a global company, suffers from incredibly poor communication outside of it's home country of Australia - particularly in the US, but employee relations in India are not warm either. Chris Morris (founder and Executive Chairman as well as the largest stockholder) and his sister Penny MacLagan (current Board member, former CEO of the Equiserve transition and former global CIO and a top stockholder) are qute warm and take an active and concerned approach to managing the company and relations with employees. It is quite sad, however, that this approach has not been adopted by US management which has chosen an adversarial approach. Whilst Computershare abroad has a "family feel", US Computershare is just another cold, calculating employer - nothing special. The US senior management team does have a few bright members - Steve Rothbloom US CEO is affable as well as a very knowledgeable VP in Charlie Rossi. On the financial team, Gerry Mullins (US Controller) is excellent, but as with all whom report to Sharon Tulloch Sritong (North American CFO), they must strictly adhere to what she thinks she wants at the moment or they will be subject to being yelled at and belittled. This approach stands in stark contrast to that of Morris and MacLagan

    Advice to Senior ManagementUS senior management really needs to work at showing their employees that they are valued. A holiday party and summer BBQ are not adequate. If you want your company to be respected, you need to respect your employees and their abilities.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Nice people but mired in bureaucracy

    Development Team Lead (Former Employee)
    Melbourne (Australia)

    ProsNice environment
    Good facilities
    Most people were very supportive and pleasure to work with

    ConsMired in bureaucracy
    Processes that were complex, onerous and prevented real work from happening.
    Systems were very complex (having evolved over many years) and were overly complex and clunky.
    As a result, it took a long time for new staff to become productive and hence it was difficult to be promoted outside your silo - as Managers did not want knowledgable staff to leave and it took too long for them to become productive in different areas.

    Advice to Senior ManagementBreak down the silos.
    Simplify your systems.
    Reduce complexity.
    Reduce bureaucracy.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Computershare? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Computershare reviews and ratings — including employee satisfaction and approval rating for Computershare CEO Stuart Crosby. All 16 reviews posted anonymously by Computershare employees.