Concentra
2.7 of 5 135 reviews
www.concentra.com Addison, TX 5000+ Employees

Concentra Reviews

Updated Jul 7, 2014

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2.7 135 reviews

                             

60% Approve of the CEO

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Ted Bucknam

(5 ratings)

44% of employees recommend this company to a friend
32 Employee Reviews Back to all reviews
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    Prior to 2012, a great culture, good leadership and solid company. TODAY, NOT THE CASE!

    Anonymous Employee (Current Employee)

    ProsMy co-workers, but most have left the company.

    ConsSince the acquisition by Humana and departure of CEO and many other C-level/senior executives in 2012, the company is left with a B-Team and C-Team leadership. All the way from the President to the corrupt HR department. Once a company with a strong culture and a good place to work, is now a company that has poor leadership, low morale, finger-pointing, blaming, no respect or care for the colleagues. Colleagues in HR left because they could not stomach the corruption and fiscal irresponsibility. Medical center personnel is over-worked and under-paid. The IT department is a huge mess and the turn-over is proof of poor leadership and direction. All the good people have left.

    Advice to Senior ManagementLeave and let real leaders run the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Corporation exploits Physicians, PAs, NPs, PTs and the sick and injured blue collar laborers.

    Physician (Former Employee)

    ProsNice logo colors of blue and orange.

    ConsThe corporation runs patients through at unsafe volumes and dangerous speeds. Clinics with one doctor and one midlevel would be routinely expected and budgeted to oversee 130-150 patients per day on the physicians medical license. The EHR is extremely slow and the clinicians are given NO TIME WHATSOEVER during the clinic open hours to do charting. Clinicians are pressured by Regional Operations Directors to not sit down at all during 10 hour shifts and to not take any time to eat during shifts. The doctors are on SALARY so the corporation does not have to pay them for the 20-35 hours per week EVERY week they will be working for FREE for the time OVER the baseline 40 hrs stolen from them thanklessly to make the corporation money. Salary is a pittance compared to the work the clinicians do. Not at all competitive with the market for the workload. Extremely high turnover of clinicians due to an environment that is hostile towards clinicians and patients. It's all about making tons of money for the Corporate high school grads at the expense of the clinic workers and patients. All of the frequent leadership meetings and the recurrent "Leadership Academy"was an excuse for the Regional Operation Directors and Regional Sales Directors to booze it up on the company account, eat expensive lavish meals, stay in fancy exclusive resorts, fly all over the country on airplanes, gamble at posh casinos, ride around in chauffeured Limousines, get drunk and vomit on each other, and waste vast amounts of money while they told the poor little medical assistants to work harder and faster and they couldn't get raises. You should see the videos of the CEO leading chants over and over in a convention hall filled with hundreds of managers and directors at "Leadership Academy" about making a "BILLION DOLLARS" off of the poor healthcare workers and blue collar laborers,sick,and injured that go to the clinics. The focus was clearly on " A BILLION DOLLARS" and not on patients. IMMORAL VALUES AND DISGUSTING !!!!!!!

    Advice to Senior Management1.Convert to a patient-centered and healthcare worker-centered corporation with values other than exploiting the sick and injured and exploiting the healthcare professionals who help them. Or close.
    2.The leadership in this Corporation is rife with profound alcohol abuse and poor decisions are made based on the drunken corporate leadership culture at these corporate meetings. Company money should not go to buying alcohol for corporate leaders to be drunk on the job when dealing with decisions that impact the healthcare of others.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    One of the worst healthcare companies to join.

    Front Office Specialist (Former Employee)
    Atlanta, GA

    ProsSometimes flexible scheduling is available. They usually start you at $14/ hr.

    ConsDistastefully rude management on many levels (from in the center and up), standing all day and they don't like for you to take breaks, 30 min lunches or FT or PT (way too short for all the standing you do), unprofessional operations, surrounded by unethical people (people who lie, gossip, and show favoritism).

    If your looking for a nice working environment and an opportunity to really help people, this is NOT the place for you. No matter what you're title is its more like a customer service/ call center job. (even the directors)

    And you never get off the time you're suppose to. Although you close at 7 or 8p, you wont leave til 10p. I left as late at 11p on a school night and had to report to work next morning on-time.

    Advice to Senior ManagementDon't base promotions on favoritism and listen to your employees when they tell you something is really, really, really wrong with the operations, staff, training, and ethics. Personal growth and development does not occur

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Outside the line

    Anonymous Employee (Current Employee)
    Savannah, GA

    ProsThe corporation is very structured overall; however, if you are a center that lies outside of the metropolitan area then there there is an opportunity that the tools that are essential to succeed will be overlooked.

    ConsDisorganization of processes within the organization. Standard continues to change.

    Advice to Senior ManagementProvide structure within the organization. Ensure that the processes such as purchasing and submission of reports is standardized within the organization.

    No, I would not recommend this company to a friend

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    Low Pay, little respect for employees

    Programmer Analyst II (Former Employee)
    Addison, TX

    ProsFellow employees were nice to work with.

    ConsIT department was run with a command and control mentality. No respect for anyone who was a non-manager. Professional IT people treated as children, to be seen and not heard. Do as you are told and don't offer an opinion. Overall moral of the IT dept was low. Since having left, many other also left, and the CIO was let go. So hopefully the department has improved.

    Advice to Senior ManagementTreat employees with dignity and respect.

    No, I would not recommend this company to a friend

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    Overworked/underpaid/under appreciated/disrespected

    Anonymous Employee (Former Employee)

    ProsThe hours were good. The people I worked with were great. I have no more pros...but it's a twenty word minimum.

    ConsUnderstaffed, underpaid. Mgmt. needs to let staff do their jobs and quit nagging about how fast we are working. Etc

    Advice to Senior ManagementIf you're so concerned about the #s and how patients perceive the center, then hire more staff! I promise scores will go up. It's ALL about wait time!!!

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    1 person found this helpful  

    Unethical management observed in clinic

    Anonymous Employee (Former Employee)
    Lawrenceville, GA

    ProsThe staff,both front and back are wonderful,courteus,and very dedicated to providing excellent care to the patients...nice teamwork.The providers are all excellent,and work extremely hard...i enjoyed working with such wonderful people and my patients were what made all the hardwork and stress worth coming to work everyday!!!!!!!!!!!

    ConsC.O.D. Turn over rate is extremely high,which produces conflicts for employees as well as clients and patients.Observation of C.O.D. using profanities to describe patients...where the staff can hear.Also discussing members of staff in a negative way,again where staff can hear...which is a violation of privacy,as written in the code of ethics.

    Advice to Senior ManagementIf you are concerned about the sucess of your company...please follow through on this...it is wrong and unproffessional,causing staff to feel violated and unable to trust their Director.When they should feel comfortable going to a Director with any issue or concern.I am no longer with Concentra,however I am not angry or resentful about the circumstances,I was already planning to leave,due to the above mentioned.I could not work for an organization,that doesn't believe in quality care,respect,and empathy for the patients,much less the staff.I am just concerned about my co workers and patients,who are left in this situation.

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    Poor Management

    Anonymous Employee (Current Employee)

    ProsThe employees are very nice and willing to help each as much as they can. They are like family but Management sucks and certain doctors treat there staff poorly and lack of respect. Just because you are a doctor do not give you the right. Management will visit a clinic and will not acknowledge the staff or speak. Insurance is great to have.

    ConsThey ask to much and do not have the amount of staff to accommodate the flow. They expect to much with little resources. And will write you up in a heart beat over the littlest things. They do not give raises and do not appreciate anything you do. Everything is negative. They hire people outside the company with no experience for higher positions and they don't know what they are doing just they are just dumb. I mean to the point cant comprehend the smallest thing but get paid more than anyone. This place is very stressful. This is not all clinics. Because I have work at them all only certain ones. But overall they are all the same on short staff. People are getting fired or just leaving and they will not replace them but work the dog out of the skeleton crew they have.

    Advice to Senior ManagementLearn to appreciate good workers and acknowledge good people. Stop gossiping and trying to make people fail. Every other day there is a pilot on who will be wrote up next. Instead of being evil work together to make the staff stronger. No one wants to come to work day to day being stress out and do not know if they have a job or not.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A/R Representative II

    A/R Representative II (Former Employee)
    Westminster, CO

    ProsI learn how to Bill the insurance companies, Reconsideration, Post zeros, Work my aging by employer & payer, Make adjustments, Making Excel Spreadsheets

    ConsLearn by trail and error, Clicks & Favorites,

    Advice to Senior ManagementKeep your promises. Don't allow your employees to suffer at the hands and mouths of others.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Terrible communication with no care for the client, patient or there own employees.

    Account Executive (Current Employee)
    Houston, TX

    Prosgreat stepping stone into the industry.

    ConsHigh turnover. The average sales rep only stays a year and usually either quits or is let go due to some kind of reorganization or another. Reps are told to promise the moon but the organization seldom lives up to expectations. centers are understaffed and overworked.

    Advice to Senior ManagementInvest time in fixing the broken communication channels. Implement a compensation structure that is fair for the reps. Stop raising prices without telling clients.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Concentra reviews and ratings — including employee satisfaction and approval rating for Concentra CEO Ted Bucknam. All 32 reviews posted anonymously by Concentra employees.