Concentra

  www.concentra.com
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Concentra Reviews

Updated July 20, 2014
Updated July 20, 2014
148 Reviews

2.6
148 Reviews
Rating Trends

Recommend to a friend
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Ted Bucknam
7 Ratings

Review Highlights

Pros
  • Good compensation and work-life balance, focus on patient experience (in 7 reviews)

  • Opportunity for personal and professional growth with a lot of upper management support (in 4 reviews)


Cons
  • Upper management doesn't have any trust in their employees (in 8 reviews)

  • IT systems (Lotus Notes and proprietary customer database) are horrible and very outdated (in 6 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1.  

    Not great, but hopefully improving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physical Therapy Technician
    Current Employee - Physical Therapy Technician

    Pros

    Easy to stand out because they hire bad people.
    It's nice working with physical therapy patients.
    Area director seems to be trying to make progress, hopefully this is at the urging of the parent corporation.

    Cons

    Disorganized, management lets problems fester to the point where your clinic doesn't function and then blames the workers.
    Onboarding process disjointed. Nobody knows what's going on, but there's lots of blame going around.
    Management ignores repeated emails from departments about things like cancelled referrals, doesn't put in the tiny effort required to fix the referral, eventually canceling patient treatment.
    Won't give you promised wages even when they give you multiple times the workload you agreed to do at the price they set.
    Won't put enough people on to do needed jobs and management runs away when rushes hit, then come back in time to criticize mistakes, instead of providing direction.
    Hire terrible people because they are friends, even with obvious substance abuse problems.

    Advice to ManagementAdvice

    Like the new suggestion website. Make suggestions anonymous, at least to other employees, as some people have good suggestions but are shy. Keep up weeding out of bad people that don't care about patients, the company. Tighter management. More leadership and oversight.
    Pay more to workers, get better people. Get more relevant discounts to things like gyms and things that help improve productivity of employees. Language training for employees.
    More training for processes, software, and customer service.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Prior to 2012, a great culture, good leadership and solid company. TODAY, NOT THE CASE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    My co-workers, but most have left the company.

    Cons

    Since the acquisition by Humana and departure of CEO and many other C-level/senior executives in 2012, the company is left with a B-Team and C-Team leadership. All the way from the President to the corrupt HR department. Once a company with a strong culture and a good place to work, is now a company that has poor leadership, low morale, finger-pointing, blaming, no respect or care for the colleagues. Colleagues in HR left because they could not stomach the corruption and fiscal irresponsibility. Medical center personnel is over-worked and under-paid. The IT department is a huge mess and the turn-over is proof of poor leadership and direction. All the good people have left.

    Advice to ManagementAdvice

    Leave and let real leaders run the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    DO NOT WORK HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    Pros

    High pay for recent grads-low base but high quarterly commission

    Flexibility to work from home- even though your manager will call you every 5 minutes to check up on you

    Cons

    Highly micro managed- your manager is directed to "coach" you but in reality that means- ride along with you on meetings or watch you make calls and then listen to them tell you about all the things you did wrong and how you can improve. Terrible way to manage and motivate employees

    Cookie cutter approach- cant be creative in the way you sell at all.. They legitimately give you scripts to read off of on the phone and books to read off of in meetings- its terrible and scares clients away

    No work life balance- long hours preparing for meetings with managers/clients or doing reports for them

    Upper management doesn't have any trust in their employees. They will always question where you were, what you were doing, who you were with, ect.

    Too many management layers- need to get rid of middle layer

    Advice to ManagementAdvice

    Back off, trust your employees (the people you chose to hire) and let them sell the way they have been successful doing so in the past instead of insisting they sell your robotic way when it never works.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Corporation exploits Physicians, PAs, NPs, PTs and the sick and injured blue collar laborers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Physician
    Former Employee - Physician

    Pros

    Nice logo colors of blue and orange.

    Cons

    The corporation runs patients through at unsafe volumes and dangerous speeds. Clinics with one doctor and one midlevel would be routinely expected and budgeted to oversee 130-150 patients per day on the physicians medical license. The EHR is extremely slow and the clinicians are given NO TIME WHATSOEVER during the clinic open hours to do charting. Clinicians are pressured by Regional Operations Directors to not sit down at all during 10 hour shifts and to not take any time to eat during shifts. The doctors are on SALARY so the corporation does not have to pay them for the 20-35 hours per week EVERY week they will be working for FREE for the time OVER the baseline 40 hrs stolen from them thanklessly to make the corporation money. Salary is a pittance compared to the work the clinicians do. Not at all competitive with the market for the workload. Extremely high turnover of clinicians due to an environment that is hostile towards clinicians and patients. It's all about making tons of money for the Corporate high school grads at the expense of the clinic workers and patients. All of the frequent leadership meetings and the recurrent "Leadership Academy"was an excuse for the Regional Operation Directors and Regional Sales Directors to booze it up on the company account, eat expensive lavish meals, stay in fancy exclusive resorts, fly all over the country on airplanes, gamble at posh casinos, ride around in chauffeured Limousines, get drunk and vomit on each other, and waste vast amounts of money while they told the poor little medical assistants to work harder and faster and they couldn't get raises. You should see the videos of the CEO leading chants over and over in a convention hall filled with hundreds of managers and directors at "Leadership Academy" about making a "BILLION DOLLARS" off of the poor healthcare workers and blue collar laborers,sick,and injured that go to the clinics. The focus was clearly on " A BILLION DOLLARS" and not on patients. IMMORAL VALUES AND DISGUSTING !!!!!!!

    Advice to ManagementAdvice

    1.Convert to a patient-centered and healthcare worker-centered corporation with values other than exploiting the sick and injured and exploiting the healthcare professionals who help them. Or close.
    2.The leadership in this Corporation is rife with profound alcohol abuse and poor decisions are made based on the drunken corporate leadership culture at these corporate meetings. Company money should not go to buying alcohol for corporate leaders to be drunk on the job when dealing with decisions that impact the healthcare of others.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    One of the worst healthcare companies to join.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Specialist  in  Atlanta, GA
    Former Employee - Front Office Specialist in Atlanta, GA

    Pros

    Sometimes flexible scheduling is available. They usually start you at $14/ hr.

    Cons

    Distastefully rude management on many levels (from in the center and up), standing all day and they don't like for you to take breaks, 30 min lunches or FT or PT (way too short for all the standing you do), unprofessional operations, surrounded by unethical people (people who lie, gossip, and show favoritism).

    If your looking for a nice working environment and an opportunity to really help people, this is NOT the place for you. No matter what you're title is its more like a customer service/ call center job. (even the directors)

    And you never get off the time you're suppose to. Although you close at 7 or 8p, you wont leave til 10p. I left as late at 11p on a school night and had to report to work next morning on-time.

    Advice to ManagementAdvice

    Don't base promotions on favoritism and listen to your employees when they tell you something is really, really, really wrong with the operations, staff, training, and ethics. Personal growth and development does not occur

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Outside the line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Savannah, GA
    Current Employee - Anonymous Employee in Savannah, GA

    Pros

    The corporation is very structured overall; however, if you are a center that lies outside of the metropolitan area then there there is an opportunity that the tools that are essential to succeed will be overlooked.

    Cons

    Disorganization of processes within the organization. Standard continues to change.

    Advice to ManagementAdvice

    Provide structure within the organization. Ensure that the processes such as purchasing and submission of reports is standardized within the organization.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Low Pay, little respect for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst II  in  Addison, TX
    Former Employee - Programmer Analyst II in Addison, TX

    Pros

    Fellow employees were nice to work with.

    Cons

    IT department was run with a command and control mentality. No respect for anyone who was a non-manager. Professional IT people treated as children, to be seen and not heard. Do as you are told and don't offer an opinion. Overall moral of the IT dept was low. Since having left, many other also left, and the CIO was let go. So hopefully the department has improved.

    Advice to ManagementAdvice

    Treat employees with dignity and respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Overworked/underpaid/under appreciated/disrespected

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The hours were good. The people I worked with were great. I have no more pros...but it's a twenty word minimum.

    Cons

    Understaffed, underpaid. Mgmt. needs to let staff do their jobs and quit nagging about how fast we are working. Etc

    Advice to ManagementAdvice

    If you're so concerned about the #s and how patients perceive the center, then hire more staff! I promise scores will go up. It's ALL about wait time!!!

    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Unethical management observed in clinic

    Former Employee - Anonymous Employee  in  Lawrenceville, GA
    Former Employee - Anonymous Employee in Lawrenceville, GA

    Pros

    The staff,both front and back are wonderful,courteus,and very dedicated to providing excellent care to the patients...nice teamwork.The providers are all excellent,and work extremely hard...i enjoyed working with such wonderful people and my patients were what made all the hardwork and stress worth coming to work everyday!!!!!!!!!!!

    Cons

    C.O.D. Turn over rate is extremely high,which produces conflicts for employees as well as clients and patients.Observation of C.O.D. using profanities to describe patients...where the staff can hear.Also discussing members of staff in a negative way,again where staff can hear...which is a violation of privacy,as written in the code of ethics.

    Advice to ManagementAdvice

    If you are concerned about the sucess of your company...please follow through on this...it is wrong and unproffessional,causing staff to feel violated and unable to trust their Director.When they should feel comfortable going to a Director with any issue or concern.I am no longer with Concentra,however I am not angry or resentful about the circumstances,I was already planning to leave,due to the above mentioned.I could not work for an organization,that doesn't believe in quality care,respect,and empathy for the patients,much less the staff.I am just concerned about my co workers and patients,who are left in this situation.

  11. 2 people found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The employees are very nice and willing to help each as much as they can. They are like family but Management sucks and certain doctors treat there staff poorly and lack of respect. Just because you are a doctor do not give you the right. Management will visit a clinic and will not acknowledge the staff or speak. Insurance is great to have.

    Cons

    They ask to much and do not have the amount of staff to accommodate the flow. They expect to much with little resources. And will write you up in a heart beat over the littlest things. They do not give raises and do not appreciate anything you do. Everything is negative. They hire people outside the company with no experience for higher positions and they don't know what they are doing just they are just dumb. I mean to the point cant comprehend the smallest thing but get paid more than anyone. This place is very stressful. This is not all clinics. Because I have work at them all only certain ones. But overall they are all the same on short staff. People are getting fired or just leaving and they will not replace them but work the dog out of the skeleton crew they have.

    Advice to ManagementAdvice

    Learn to appreciate good workers and acknowledge good people. Stop gossiping and trying to make people fail. Every other day there is a pilot on who will be wrote up next. Instead of being evil work together to make the staff stronger. No one wants to come to work day to day being stress out and do not know if they have a job or not.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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