Concentra

  www.concentra.com
  www.concentra.com

Concentra Reviews

Updated November 20, 2014
Updated November 20, 2014
165 Reviews
2.6
165 Reviews
Rating Trends

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Ted Bucknam
17 Ratings

Review Highlights

Pros
  • Good compensation and work-life balance, focus on patient experience (in 7 reviews)

  • Climbable ladder, good PTO, good benefits, good location (in 5 reviews)


Cons
  • I hope the upper management that is there gets a clue on how to handle people (in 10 reviews)

  • Old systems (lotus notes), horrible communciation, zero follow through and everyone is out for themselves (in 6 reviews)

More Highlights

40 Employee Reviews Back to all reviews

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  1.  

    Terrible culture

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Operations in Dallas, PA
    Current Employee - Director of Operations in Dallas, PA

    I have been working at Concentra full-time (more than 8 years)

    Pros

    Got a pay check land vacation.

    Cons

    Very non inclusive management style.

    Advice to ManagementAdvice

    Get rid of the "old boys" club mentality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Management shows favoritism & those are the people they set up to succeed. Everyone else is left out to dry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Referral Coordinator in Plano, TX
    Current Employee - Referral Coordinator in Plano, TX

    I have been working at Concentra full-time (more than 3 years)

    Pros

    there are no pros in the call center

    Cons

    unrealistic production goals, no assistance from leadership, they do not keep their word on important decisions.

    Advice to ManagementAdvice

    none because they won't listen anyway!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Fired for not multitasking 10 things at one time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Specialist in Harrisburg, PA
    Former Employee - Front Desk Specialist in Harrisburg, PA

    I worked at Concentra full-time (less than an year)

    Pros

    I enjoyed greeting patients everyday

    Cons

    Way to much work for the front office personnel for the amount of volume, no one wanted to answer the phone, management was bullying and when I brought it up, they said "it is not bullying, it is work", when let go, I said " I tried my very best and my best was not good enough" and they responded, "no it wasn't". I will NEVER work for a company with management this bad. When I was hired, the training was 1 hour and then on my own. Yes, I worked for an Urgent Care before, but not with the paper chart system, and it was way to different, and when I wanted them to train me better they responded they don't have the time because they were to busy and they wanted me to go to another Concentra to train on check out, but that never did happen.

    Advice to ManagementAdvice

    Train your employees more than 1 hour.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Corporate demands employees to "Get 'em in, get 'em out, get their money, bring 'em back ASAP and do it again".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Concentra full-time (more than an year)

    Pros

    Nice patients. Good cases. Nice medical co-slaves.

    Cons

    If you are salaried, the corporation fully intends for you to do the work of 2 people and you will not be paid for it. Get ready for at least 58 hour weeks paid at 40 hours if you are a doc. They lie about how much you will be working.
    The "Electronic Health Record" is electronic in the sense that the word processor is plugged into an electrical socket.
    The clinical staff works doubly hard to pay the exorbitant salaries of the non financial producers in Sales and Operations. Sales and Operations are purely lazy dead weight for the medical center clinicians to shoulder.

    Advice to ManagementAdvice

    Slash Sales and Operations and Corporate non financial producers ruthlessly. Reward your clinicians and medical staff, you are nothing and will have nothing without them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Feeling rushed to do work does not equal quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front and Back Office in Atlanta, GA
    Former Employee - Front and Back Office in Atlanta, GA

    I worked at Concentra full-time (more than 5 years)

    Pros

    You can learn a lot. Time goes by fast. There are still some good people there.

    Cons

    Leadership and Upper management wants miracles to happen from overworked, under paid, and under staffed employees. They have no respect for x-ray tech and the service they provide, though they need them really bad. You feel so rushed to see patients all day, as if the quality of work doesn't matter however, when quality is comprised, they are wondering what happened. This is a very stressful environment. I would not recommend anyone working for this company unless the upper management and leadership change.

    Advice to ManagementAdvice

    This could be a wonderful place to work. The atmosphere is very pleasant. The lobby looks nice. However, listen to your back office and front office staff, and more importantly your Front office and Back Office Leads. They have a heavy load, and usually knows both the staff concerns and upper management concerns. They need support from upper management and to actually have their backs, not chew them out because of what someone or doctor said about them because they don't like them. Grow up, this is a business. Patients need a medical center to come to where the atmosphere is pleasant not where the tension is so stiff you can cut it with a knife. You have to communicate and be honest. Too much back stabbing and not enough hand grabbing. You need to all sit and join hands to make it a better work place. Give got raises. your staff works hard trying to keep up with the continuous changes that takes place. If you keep a better attitude with your staff not just with other upper management that you feel that is on your same level, communicate with them and make them feel like they are part of the solution, pay them a comparable hourly wage, & give everyone the respect that they deserve, you can then keep and attract good staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    "Integrity" What a joke....

    Former Employee - Pateint Processor
    Former Employee - Pateint Processor

    I worked at Concentra full-time

    Pros

    There's only a few good managers left.. J/K they got rid of them too..

    Cons

    Management is the worst people you can trust at this company,, starting from Corp. they are the worst role models.

    Advice to ManagementAdvice

    If management was doing their job right, they shouln't not have to worry about being investigated,and accusing the wrong people about reporting them..Stop trying to make the clinic look pretty on the outside and focus on how to make your employees happy and able to trust you, also find a way to make your established patients and employers happy. Stop trying to replace them with new ones, if you made established patients happy you wouldn't need spend spend so much money on marketing and use that money to give your employees a RAISE.. or something to let them know THEY are APPRECIATED!! and they are a big value to CONCENTRA!! these new people coming in do not know what they just got themselves into..

    Doesn't Recommend
    Negative Outlook
  8.  

    Not great, but hopefully improving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physical Therapy Technician
    Current Employee - Physical Therapy Technician

    I have been working at Concentra full-time (more than an year)

    Pros

    Easy to stand out because they hire bad people.
    It's nice working with physical therapy patients.
    Area director seems to be trying to make progress, hopefully this is at the urging of the parent corporation.

    Cons

    Disorganized, management lets problems fester to the point where your clinic doesn't function and then blames the workers.
    Onboarding process disjointed. Nobody knows what's going on, but there's lots of blame going around.
    Management ignores repeated emails from departments about things like cancelled referrals, doesn't put in the tiny effort required to fix the referral, eventually canceling patient treatment.
    Won't give you promised wages even when they give you multiple times the workload you agreed to do at the price they set.
    Won't put enough people on to do needed jobs and management runs away when rushes hit, then come back in time to criticize mistakes, instead of providing direction.
    Hire terrible people because they are friends, even with obvious substance abuse problems.

    Advice to ManagementAdvice

    Like the new suggestion website. Make suggestions anonymous, at least to other employees, as some people have good suggestions but are shy. Keep up weeding out of bad people that don't care about patients, the company. Tighter management. More leadership and oversight.
    Pay more to workers, get better people. Get more relevant discounts to things like gyms and things that help improve productivity of employees. Language training for employees.
    More training for processes, software, and customer service.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Prior to 2012, a great culture, good leadership and solid company. TODAY, NOT THE CASE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Concentra full-time (more than 8 years)

    Pros

    My co-workers, but most have left the company.

    Cons

    Since the acquisition by Humana and departure of CEO and many other C-level/senior executives in 2012, the company is left with a B-Team and C-Team leadership. All the way from the President to the corrupt HR department. Once a company with a strong culture and a good place to work, is now a company that has poor leadership, low morale, finger-pointing, blaming, no respect or care for the colleagues. Colleagues in HR left because they could not stomach the corruption and fiscal irresponsibility. Medical center personnel is over-worked and under-paid. The IT department is a huge mess and the turn-over is proof of poor leadership and direction. All the good people have left.

    Advice to ManagementAdvice

    Leave and let real leaders run the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    DO NOT WORK HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Concentra full-time (more than an year)

    Pros

    High pay for recent grads-low base but high quarterly commission

    Flexibility to work from home- even though your manager will call you every 5 minutes to check up on you

    Cons

    Highly micro managed- your manager is directed to "coach" you but in reality that means- ride along with you on meetings or watch you make calls and then listen to them tell you about all the things you did wrong and how you can improve. Terrible way to manage and motivate employees

    Cookie cutter approach- cant be creative in the way you sell at all.. They legitimately give you scripts to read off of on the phone and books to read off of in meetings- its terrible and scares clients away

    No work life balance- long hours preparing for meetings with managers/clients or doing reports for them

    Upper management doesn't have any trust in their employees. They will always question where you were, what you were doing, who you were with, ect.

    Too many management layers- need to get rid of middle layer

    Advice to ManagementAdvice

    Back off, trust your employees (the people you chose to hire) and let them sell the way they have been successful doing so in the past instead of insisting they sell your robotic way when it never works.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Corporation exploits Physicians, PAs, NPs, PTs and the sick and injured blue collar laborers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Physician
    Former Employee - Physician

    I worked at Concentra full-time

    Pros

    Nice logo colors of blue and orange.

    Cons

    The corporation runs patients through at unsafe volumes and dangerous speeds. Clinics with one doctor and one midlevel would be routinely expected and budgeted to oversee 130-150 patients per day on the physicians medical license. The EHR is extremely slow and the clinicians are given NO TIME WHATSOEVER during the clinic open hours to do charting. Clinicians are pressured by Regional Operations Directors to not sit down at all during 10 hour shifts and to not take any time to eat during shifts. The doctors are on SALARY so the corporation does not have to pay them for the 20-35 hours per week EVERY week they will be working for FREE for the time OVER the baseline 40 hrs stolen from them thanklessly to make the corporation money. Salary is a pittance compared to the work the clinicians do. Not at all competitive with the market for the workload. Extremely high turnover of clinicians due to an environment that is hostile towards clinicians and patients. It's all about making tons of money for the Corporate high school grads at the expense of the clinic workers and patients. All of the frequent leadership meetings and the recurrent "Leadership Academy"was an excuse for the Regional Operation Directors and Regional Sales Directors to booze it up on the company account, eat expensive lavish meals, stay in fancy exclusive resorts, fly all over the country on airplanes, gamble at posh casinos, ride around in chauffeured Limousines, get drunk and vomit on each other, and waste vast amounts of money while they told the poor little medical assistants to work harder and faster and they couldn't get raises. You should see the videos of the CEO leading chants over and over in a convention hall filled with hundreds of managers and directors at "Leadership Academy" about making a "BILLION DOLLARS" off of the poor healthcare workers and blue collar laborers,sick,and injured that go to the clinics. The focus was clearly on " A BILLION DOLLARS" and not on patients. IMMORAL VALUES AND DISGUSTING !!!!!!!

    Advice to ManagementAdvice

    1.Convert to a patient-centered and healthcare worker-centered corporation with values other than exploiting the sick and injured and exploiting the healthcare professionals who help them. Or close.
    2.The leadership in this Corporation is rife with profound alcohol abuse and poor decisions are made based on the drunken corporate leadership culture at these corporate meetings. Company money should not go to buying alcohol for corporate leaders to be drunk on the job when dealing with decisions that impact the healthcare of others.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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