Concentra Reviews

Updated August 21, 2015
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Keith Newton
1 Rating

Pros
  • Good dedicated people and good work/life balance (in 7 reviews)

  • good benefits and bonuses with PTO (in 5 reviews)

Cons
  • I hope the upper management that is there gets a clue on how to handle people (in 10 reviews)

  • Unfortunately no one dares to utter a word to provoke change for fear of their position (in 6 reviews)

More Pros and Cons

61 Employee Reviews

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  1. customer service sucks

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fast in and out services

    Cons

    Fast service but the staff is really rude and have the worst attitudes.

    Advice to Management

    Train your employees to have more customer service skills, or just stay home if you don't feel like doing your job.


  2. Poorly Managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Sepecailist in Detroit, MI
    Former Employee - Front Office Sepecailist in Detroit, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Concentra full-time (Less than a year)

    Pros

    Pay is the best part.

    Cons

    Fast paced, short breaks, poorly managed.


  3. Helpful (1)

    Managemt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management
    Current Employee - Management
    Neutral Outlook
    No opinion of CEO

    I have been working at Concentra full-time (More than 8 years)

    Pros

    Very little required to move into management. Typically offer promotions to candidates with very little experience

    Cons

    Huge layoffs, organization has more cuts forthcoming. Poor leadership remains in tact when the focus of leadership should be reviewed

    Advice to Management

    Focus on improving negative culture


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Do not waste your time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, TX
    Former Employee - Anonymous Employee in Addison, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Patient interaction, knowing you made difference

    Cons

    Management has no clue to Hippa, Osha.

    Advice to Management

    Get a clue, acknowledge work people do, and they will always do more


  6. Helpful (1)

    Good for the short term

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Executive in Fort Worth, TX
    Current Employee - Sales Account Executive in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Concentra full-time (More than 3 years)

    Pros

    I love the people I work with..You are not micro managed and the position is very flexible

    Cons

    Horrible commission plan...There is rarely a way to track it or know where you actually stand. As far as the commission plan goes-they don't actually tell you what the plan is until the second quarter--that has happened several years in a row! The metrics are always changing...ALWAYS. They have no problem taking money back from employees for their faults in over payment for their horrible commission plans. Horrible health insurance. Technology is beyond outdated.

    Advice to Management

    Ohhh if I could just say you overlook the great talent you have and award the people that don't really deserve it---bc in all honesty you know as well as I know they can not control certain numbers. There are some managers that have never even been in the field that should not be managers and don't even have a clue...seriously clueless. You should always promote from within for sales managers--because they will always understand and relate better with the reps. Please quit asking us to sell a "best in class" program when our clinics and operations are no where near best in class...It makes the sales people look like liars.


  7. Doctor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doctor
    Former Employee - Doctor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Allow Flexible work schedule. Multiple locations.

    Cons

    Directors and their office staff micromanage work by professionals.

    Advice to Management

    Allow qualified professionals more autonomy.


  8. Helpful (1)

    CTD Concentra big clinic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinic Therapy Director in Baltimore, MD
    Former Employee - Clinic Therapy Director in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concentra full-time (More than 3 years)

    Pros

    Easy Job, do not need to be a good therapist to thrive in this setting, hands on is discouraged and documentation is easy and quick. Always have a MD or DO or PA or NP on staff so you have no real responsibilities and they do not expect much from therapy so you can kick the can if you want

    Cons

    Workers compensation need I say more, no support from management at all, in fact they try to throw you under the bus if need be, have to deal with a lot of crap that you have no control of, work with not only other therapists and support staff and MDs and PAs, but also MAs and front office staff. Clinics are extremely busy and you have to see a lot of new patients without adequate time to see them. For some reason they think it is a priviledge to work here, but it is actually a much more stressful job than any other that I have had as a therapist in my whole career and you get much much less out of it. Patient's are essentially forced to come down to therapy, so it is as close to LTAC for outpatient therapy as you can be.

    Advice to Management

    Support your clinicians better and do not change your plans every other week


  9. Helpful (1)

    Management by crazy metrics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Therapy Director in Houston, TX
    Former Employee - Center Therapy Director in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Concentra full-time (More than a year)

    Pros

    Well, the caseload is interesting. The benefits are decent. This is a tough question to answer because theres really very little to like about Concentra.

    Cons

    I had much more clinical and management experience than my supervisor and he felt intimidated by it and refused to take the advice of me or other employees with more experience. Managers ofter wrote up employees for things based on something someone heard from someone else that was untrue. Management quick to throw people under the bus to cover for their own mismanagement.

    Advice to Management

    Show appreciation for your people. There was a wealth of practical management and clinical experience that could have benefited the company if the area manager would listen. Advice intimidated management when it should be welcomed.


  10. Helpful (1)

    none

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Concentra full-time (Less than a year)

    Pros

    very faced paced, makes day go by very fast

    Cons

    Very short staffed. requesting days off is difficult. no breaks. always on your feet

    Advice to Management

    its hard to run a ship on a skeleton crew


  11. Helpful (1)

    Sales reps doomed for failure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New Haven, CT
    Current Employee - Account Executive in New Haven, CT
    Doesn't Recommend
    Negative Outlook

    Pros

    Good, hard-working people at the center level who want the company to succeed.

    Cons

    expectations on sales force is pathetically unrealistic and every new compensation plan they throw at us keeps getting worse and worse as the company tries to dig itself it out of the hole they put themselves in. The most recent Sales conference call demonstrated the absolute dysfunction of the department

    Advice to Management

    Completely inadequate processes to input or update client account information which creates service failures, lost clients, and an ineffective use of our time. You're missing the boat about where you're headed with account segmentation.



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