Concur Reviews

Updated July 12, 2014
Updated July 12, 2014
189 Reviews
4.0
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Concur Chairman and CEO Steve Singh
Steve Singh
151 Ratings

Review Highlights

Pros
  • The work is fairly fast paced, but people have a good work life balance (in 20 reviews)

  • A lot of opportunities for growth (in 8 reviews)


Cons
  • Work-Life Balance - Not unusual for some IT employees to work 60 hour weeks (in 9 reviews)

  • Too fast paced, too much information (in 6 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Lack of innovation; poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager  in  San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA

    I have been working at Concur full-time for more than a year

    Pros

    - Good place to begin your career as a product manager or engineer
    - Well recognized brand with user base that loves the product
    - Financial backing from Concur

    Cons

    - Poor place to develop into mid-level or executive employee due to lack of innovation and mentorship
    - Engineers and product managers have recognized the lack of innovation, leading to several resignations
    - Poor product development practices: too many people who want to be product managers rather than focusing on their own responsibilities
    - Weak mid-level managers: Although they are nice, they do a poor job of being leaders and pushing game-changing initiatives.
    - Losing advantage to other competitors, who are continually catching up to TripIt

    Advice to ManagementAdvice

    You have a difficult issue to solve. First step is to recognize that you have an issue; I remain unclear whether management at TripIt or Concur recognize the problem. Second step is to be more proactive in removing ineffective managers.

    At the end of the day, if you make no changes, TripIt will continue to function and the product will remain loved by end users. However, the company will continue to fall behind in terms of innovation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 11 people found this helpful  

    Over Hyped, Technically incompetent company,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Bellevue, WA
    Former Employee - Vice President in Bellevue, WA

    I worked at Concur full-time for less than a year

    Pros

    great CEO and COO in Steve and Raj,
    good installed base for travel and expense
    SMB presence

    Cons

    Few days into the job i realized that this is not a true cloud company, their infrastructure does not scale, they really do not have the cloud DNA, they built a so so expense solution and trying to get into AP. The leadership beyond Raj and Steve and Hilton is weak, Most of them have bounced around from marketing to product management to running sales. PBU heads lack real world expertise in building software for the customer. Very poor customer collaboration, Still have no process to manage release and maintain quality. Just starting to role out AGILE. Lack QA, UI and marketing resources, Have people managing marketing for expense and AP with lack of industry/domain expertise. Customers are always complaining about the outages. The technology is old school and frequent fire fights. Its just a matter of time when cloud companies from the silicon valley start to make inroads into their installed base with superior offerings to manage spend and expense

    Advice to ManagementAdvice

    Look into PBU heads, majority of them with the exception of old timers have poor knowledge of industry and customers. PBU heads lack leadership and experience in building software and are micro managers. Steve and Raj have a great vision for the company but I doubt the L1 or leadership team has it in them to execute. Management seriously needs to either promote talent from within or get true cloud visionaries rather than discards from other software companies

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Concur Response

    Jul 18, 2014President & COO, Co-Founder

    Well, I certainly appreciate the vote of confidence for Steve, Mike, I. But I can assure you that we are not the sole reason for the success this company has achieved over the years. Certainly, I ... More

  3. 4 people found this helpful  

    No work-life balance; lackluster HR department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Concur full-time for more than a year

    Pros

    The company is doing well and is constantly growing which is a positive. The opportunity to grow or try new things is good. The people that work with at Concur, as a whole, are a fun bunch.

    Cons

    Compensation for non-sales roles are on the low end of the competitive range and even getting a bump in salary after year is joke compared to how many hours you put in. I worked in the HR department, and you start out feeling OK with how slowly things move and how many hours you are working because the department as a whole is understaffed, but then nothing changes and it becomes normal to work close to 60 hours a week and still feel like you aren't getting anything done. Management has taken this approach to maximize workload per person which only results in a stressful department and unhappy employees.

    Also, the way promotions work (at least int he HR department) is they want you to do your normal job and then whatever new role you might move into it BEFORE they consider promoting you and even that is a big IF so you end up doing the job of two people for the price of one. A big thing that was a deterrent for me was the lack of direction, communication, and engagement on the team I was in within the HR department.

    Advice to ManagementAdvice

    Work on internal moral. The culture and environment in the HR department is lacking - it's not upbeat, there isn't a positive vibe, and it's not very collaborative (it has an 'every man for himself' vibe). If there was a more competitive base pay, I think employees would be a lot happier.

    Doesn't Recommend
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    Lacking in maturity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Concur full-time for less than a year

    Pros

    Nice & talented folks overall
    Good perks – i.e., Free coffee and soft drinks
    Excellent benefits - Decent bonus, plenty of PTO

    Cons

    Strangely quiet – People clamped to their desk w/headphones on staring at their monitors vs. a collaborative & energetic atmosphere.

    IT Maturity – Tribal Knowledge is valued and rewarded internally. No functioning SDLC. Project roles are unclear. The 'bare minimum' set of deliverables are produced on projects, with zero re-usability built in. These practices will not scale to anticipated growth.

    Work-Life Balance - Not unusual for some IT employees to work 60 hour weeks.

    Micromanagement – Several one-on-ones per week, plus, several team meetings, with the smallest details of our work being scrutinized almost daily. Many starts and stops on tasks due to daily changes in priorities.

    Advice to ManagementAdvice

    Employee satisfaction surveys such that problematic managers can be more easily identified.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Good place to start career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Regional Sales Executive  in  Eden Prairie, MN
    Current Employee - Regional Sales Executive in Eden Prairie, MN

    I have been working at Concur full-time for more than a year

    Pros

    Decent pay, good training, looks good on a resume.

    Cons

    Very micromanaged. Truly a sales model where some territories can't help but sell and others are so awful they are lucky to get to 50% of their number. Not a lot of room for advancement and even if you do, most people leave after a year or so.

    Advice to ManagementAdvice

    Maybe start with being honest to your sales reps....instead of towing the company line and making sure you look good.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Lots of work, little of life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Concur full-time for more than a year

    Pros

    The vision of the company is aspirational and a lot of fun to work to achieve. People are passionate about their work.

    Cons

    Work/life balance is not a priority. Common to work nights and weekends just to keep up - easy to burnout fast. Management is more interested in short-term solutions instead of the long-term impact of decisions and actions.

    Advice to ManagementAdvice

    Invest in your people. Realize that hours worked does not equal quality of work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Very strong business model helps succeed despite efforts not to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Concur

    Pros

    A lot of room to grow, a lot of challenges. This is going to be a great company to work for, years from now.

    Cons

    Get ready to work ridiculous hours. Some departments have close to 100% 3-year turnover.

    Advice to ManagementAdvice

    The turnover rate is obscene. Why is this happening? Many of the people you force to quit of fire find success at some of the top employers in the area.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Management will work you to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Concur full-time for more than a year

    Pros

    Great team members who were very smart and put in 110% to there jobs

    Cons

    Management had no care towards there employees. Worked us 12/16hr days with little to no thanks.

    Advice to ManagementAdvice

    Get real get more help or manage your expectations to something real.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Obsolete technology stack and spaghetti code mar an otherwise good company. Don't join if you are a software developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Design Engineer
    Current Employee - Senior Software Design Engineer

    I have been working at Concur full-time

    Pros

    As far as travel and expense booking tools go, it is number one in the market. With contracts with the US government, french government, and big companies such as google, microsoft, boeing, jp morgan, and american express just to name a few, Concur is dominant.

    The corporate culture is good. There is work life balance, everyone is friendly, and the benefits are good. 21 paid time off days is quite generous.

    Cons

    Concur is using an obsolete technology stack and is not making any progress toward getting rid of it. Its a career dead end for developers. There are over a million lines of classic asp in the legacy code base with thousands of new lines of vbs added every month. It is quite spaghetti. Very few people understand it, and even people who have worked there for many years can't answer questions about features that they wrote. New hires are going to struggle and spend days writing one line fixes for simple customer cases, because debugging the code is a nightmare. It is not cleanly structured, meaning business logic and UI logic are mixed together inside functions that span thousands of lines. There are no coding standards or conventions in the asp code base so even reading it is difficult.

    Advice to ManagementAdvice

    Get rid of the asp code base. Get rid of XSLT. Get rid of outdated javascript frameworks like ExtJS and prototypeJS. The current architects are using new technologies like asp.net MVC but are using them to simulate classic asp to avoid dealing with compiled code. Hire a full time build manager to get around this issue.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Get realistic about quota and territories

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Midmarket Sales Representative  in  Eden Prairie, MN
    Current Employee - Midmarket Sales Representative in Eden Prairie, MN

    I have been working at Concur full-time for more than 3 years

    Pros

    Good people, good benefits, good work/life balance

    Cons

    Cut territory in half and doubled quota. Added too many employees and 1 out of 30 hit quota first quarter.Better hope you have good partners who send you business and a good territory otherwise you will not hit quota.

    Advice to ManagementAdvice

    Be realistic with number/quota. Doubling quota and cutting territory while adding more people sets employees up to fail. No matter how much you try to say all territories are the same they are not. Sales people who have the biggest cities typically do the best. CEO says everything is fine, but the management under them are saying something different .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for Concur? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.