Concur Technologies
3.7 of 5 171 reviews
www.concur.com Bellevue, WA 1000 to 5000 Employees

Concur Technologies Reviews

Updated Jun 3, 2014
All Employees Current Employees Only

3.7 171 reviews

                             

89% Approve of the CEO

Concur Technologies Chairman and CEO Steve Singh

Steve Singh

(142 ratings)

74% of employees recommend this company to a friend
21 Employee Reviews Back to all reviews
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    9 people found this helpful  

    Over Hyped, Technically incompetent company,

    Vice President (Former Employee)
    Bellevue, WA

    Prosgreat CEO and COO in Steve and Raj,
    good installed base for travel and expense
    SMB presence

    ConsFew days into the job i realized that this is not a true cloud company, their infrastructure does not scale, they really do not have the cloud DNA, they built a so so expense solution and trying to get into AP. The leadership beyond Raj and Steve and Hilton is weak, Most of them have bounced around from marketing to product management to running sales. PBU heads lack real world expertise in building software for the customer. Very poor customer collaboration, Still have no process to manage release and maintain quality. Just starting to role out AGILE. Lack QA, UI and marketing resources, Have people managing marketing for expense and AP with lack of industry/domain expertise. Customers are always complaining about the outages. The technology is old school and frequent fire fights. Its just a matter of time when cloud companies from the silicon valley start to make inroads into their installed base with superior offerings to manage spend and expense

    Advice to Senior ManagementLook into PBU heads, majority of them with the exception of old timers have poor knowledge of industry and customers. PBU heads lack leadership and experience in building software and are micro managers. Steve and Raj have a great vision for the company but I doubt the L1 or leadership team has it in them to execute. Management seriously needs to either promote talent from within or get true cloud visionaries rather than discards from other software companies

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    No work-life balance; lackluster HR department

    Anonymous Employee (Former Employee)
    Seattle, WA

    ProsThe company is doing well and is constantly growing which is a positive. The opportunity to grow or try new things is good. The people that work with at Concur, as a whole, are a fun bunch.

    ConsCompensation for non-sales roles are on the low end of the competitive range and even getting a bump in salary after year is joke compared to how many hours you put in. I worked in the HR department, and you start out feeling OK with how slowly things move and how many hours you are working because the department as a whole is understaffed, but then nothing changes and it becomes normal to work close to 60 hours a week and still feel like you aren't getting anything done. Management has taken this approach to maximize workload per person which only results in a stressful department and unhappy employees.

    Also, the way promotions work (at least int he HR department) is they want you to do your normal job and then whatever new role you might move into it BEFORE they consider promoting you and even that is a big IF so you end up doing the job of two people for the price of one. A big thing that was a deterrent for me was the lack of direction, communication, and engagement on the team I was in within the HR department.

    Advice to Senior ManagementWork on internal moral. The culture and environment in the HR department is lacking - it's not upbeat, there isn't a positive vibe, and it's not very collaborative (it has an 'every man for himself' vibe). If there was a more competitive base pay, I think employees would be a lot happier.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Lacking in maturity

    Anonymous Employee (Former Employee)

    ProsNice & talented folks overall
    Good perks – i.e., Free coffee and soft drinks
    Excellent benefits - Decent bonus, plenty of PTO

    ConsStrangely quiet – People clamped to their desk w/headphones on staring at their monitors vs. a collaborative & energetic atmosphere.

    IT Maturity – Tribal Knowledge is valued and rewarded internally. No functioning SDLC. Project roles are unclear. The 'bare minimum' set of deliverables are produced on projects, with zero re-usability built in. These practices will not scale to anticipated growth.

    Work-Life Balance - Not unusual for some IT employees to work 60 hour weeks.

    Micromanagement – Several one-on-ones per week, plus, several team meetings, with the smallest details of our work being scrutinized almost daily. Many starts and stops on tasks due to daily changes in priorities.

    Advice to Senior ManagementEmployee satisfaction surveys such that problematic managers can be more easily identified.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Good place to start career

    Regional Sales Executive (Current Employee)
    Eden Prairie, MN

    ProsDecent pay, good training, looks good on a resume.

    ConsVery micromanaged. Truly a sales model where some territories can't help but sell and others are so awful they are lucky to get to 50% of their number. Not a lot of room for advancement and even if you do, most people leave after a year or so.

    Advice to Senior ManagementMaybe start with being honest to your sales reps....instead of towing the company line and making sure you look good.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Lots of work, little of life

    Anonymous Employee (Current Employee)
    Bellevue, WA

    ProsThe vision of the company is aspirational and a lot of fun to work to achieve. People are passionate about their work.

    ConsWork/life balance is not a priority. Common to work nights and weekends just to keep up - easy to burnout fast. Management is more interested in short-term solutions instead of the long-term impact of decisions and actions.

    Advice to Senior ManagementInvest in your people. Realize that hours worked does not equal quality of work.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Very strong business model helps succeed despite efforts not to

    Anonymous Employee (Former Employee)

    ProsA lot of room to grow, a lot of challenges. This is going to be a great company to work for, years from now.

    ConsGet ready to work ridiculous hours. Some departments have close to 100% 3-year turnover.

    Advice to Senior ManagementThe turnover rate is obscene. Why is this happening? Many of the people you force to quit of fire find success at some of the top employers in the area.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    5 people found this helpful  

    Management will work you to death

    Anonymous Employee (Former Employee)

    ProsGreat team members who were very smart and put in 110% to there jobs

    ConsManagement had no care towards there employees. Worked us 12/16hr days with little to no thanks.

    Advice to Senior ManagementGet real get more help or manage your expectations to something real.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Obsolete technology stack and spaghetti code mar an otherwise good company. Don't join if you are a software developer

    Senior Software Design Engineer (Current Employee)

    ProsAs far as travel and expense booking tools go, it is number one in the market. With contracts with the US government, french government, and big companies such as google, microsoft, boeing, jp morgan, and american express just to name a few, Concur is dominant.

    The corporate culture is good. There is work life balance, everyone is friendly, and the benefits are good. 21 paid time off days is quite generous.

    ConsConcur is using an obsolete technology stack and is not making any progress toward getting rid of it. Its a career dead end for developers. There are over a million lines of classic asp in the legacy code base with thousands of new lines of vbs added every month. It is quite spaghetti. Very few people understand it, and even people who have worked there for many years can't answer questions about features that they wrote. New hires are going to struggle and spend days writing one line fixes for simple customer cases, because debugging the code is a nightmare. It is not cleanly structured, meaning business logic and UI logic are mixed together inside functions that span thousands of lines. There are no coding standards or conventions in the asp code base so even reading it is difficult.

    Advice to Senior ManagementGet rid of the asp code base. Get rid of XSLT. Get rid of outdated javascript frameworks like ExtJS and prototypeJS. The current architects are using new technologies like asp.net MVC but are using them to simulate classic asp to avoid dealing with compiled code. Hire a full time build manager to get around this issue.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Get realistic about quota and territories

    Midmarket Sales Representative (Current Employee)
    Eden Prairie, MN

    ProsGood people, good benefits, good work/life balance

    ConsCut territory in half and doubled quota. Added too many employees and 1 out of 30 hit quota first quarter.Better hope you have good partners who send you business and a good territory otherwise you will not hit quota.

    Advice to Senior ManagementBe realistic with number/quota. Doubling quota and cutting territory while adding more people sets employees up to fail. No matter how much you try to say all territories are the same they are not. Sales people who have the biggest cities typically do the best. CEO says everything is fine, but the management under them are saying something different .

    No, I would not recommend this company to a friend

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    9 people found this helpful  

    Nepotism runs rampant at Concur!

    (Former Employee)
    Redmond, WA

    ProsConcur is very friendly, overall has good benefits (although their maternity leave sucks), and if you're in the right position (sales) you can do very well both professionally and financially. They are a growing company, so they can offer you job security and financial stability.

    Cons"Revenue generating" (a.k.a. sales) employees are really the only staff who are fully appreciated, recognized, and rewarded. "Non-revenue generating" employees (a.k.a. marketing, accounting, etc.) receive low salaries, miniscule pay raises (even when they are promoted), and are not allowed to attend the annual internal conference because they are not important enough. Sales continues to increase in head count, while all the departments who support sales remain the same and are therefore overworked and under appreciated. Nepotism plays a huge role in getting hired at Concur - you have to know someone to get your foot in the door. Your position has nothing to do with how much you know or have accomplished, and everything to do with who you know (or who you're sucking up to).

    Advice to Senior ManagementRecognize the departments who work to support your sales staff as important and increase the head count - you'll continue to lose good people if you over work them. Hire and promote people based on knowledge and experience, not because they are a friend of a friend or someone's relative. It's frustrating to work for someone who knows and does half what you do for twice the pay all because they knew the right person to get them in that position. I know several instances within the company where this exists and it kills the employee morale.

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Concur Technologies – Why Work for Us?

Relentlessly Innovate to Drive Change​​ Forbes recently ranked Concur the #1 Most Innovative Growth Company in the World! At the forefront of the cloud and mobile computing space, Concur is on mission to create “The… Full Overview

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Glassdoor is your free inside look at Concur Technologies reviews and ratings — including employee satisfaction and approval rating for Concur Technologies CEO Steve Singh. All 21 reviews posted anonymously by Concur Technologies employees.