Constant Contact
3.0 of 5 91 reviews
www.constantcontact.com Waltham, MA 1000 to 5000 Employees

Constant Contact Reviews

Updated Apr 5, 2014
All Employees Current Employees Only

3.0 91 reviews

                             

69% Approve of the CEO

Constant Contact Chairman, President, and CEO Gail F. Goodman

Gail F. Goodman

(74 ratings)

51% of employees recommend this company to a friend
18 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

poor software development organization

Senior Software Engineer (Former Employee)
Waltham, MA

I worked at Constant Contact full-time for more than a year

Pros- free beer
- easy to shine, many weak colleagues

Cons- very unproductive work environment in software development
- lots of employees with no motivation
- weak technical leadership. New technologies are brought in and bolted on in a disorganized manner.
- VERY slow to get anything done here. If you like cranking out code and seeing your stuff work, then this isn't the job for you. What used to take you 1 month will take 6 here.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Untrustworthy

Anonymous Employee (Former Employee)
Waltham, MA

I worked at Constant Contact full-time for more than 5 years

ProsIf you make the right connections you will move up in the company quickly.

ConsManagement tends not to keep the employees in the loop of things. They tend to lay off and let go certain individuals and then put unknowledgeable people in those position and pay them less and unfortunately they have no type of impact in the organization.

Advice to Senior ManagementListen to your employees and stop hiring people/promoting people that are not knowledgeable of the product and not promote them because they are a friend with members of the senior management team. Basically hire and promote in talent and not friendship. Its funny how they come out of their quarterly earnings and talk about how many people they hire but they don't talk about the employees that they lay off. This company will be going down soon they have no sense of drive or direction.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Internship at Constant Contact

Anonymous Employee (Former Employee)

I worked at Constant Contact as an intern for less than a year

ProsThere was free food during training and free books.

ConsThe biggest qualms I had was that the team lead for our team was not truthful and did not provide constructive criticism, which I believe are vital for an intern.

Inappropriate relationship between developer and other intern that affected work environment.

During my short time there at least four senior developers left. Toxic place. Avoid at all cost.

Advice to Senior ManagementA few bad apples spoils the bunch. It is unavoidable at such a big company especially with all the acquisitions. Quality over quantity. It might be time to do some house cleaning.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

We want your feedback – Are these company reviews helpful to you?  Yes | No
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

4 people found this helpful  

Company is a Joke, Product is far behind and way too many managers.

Support (Current Employee)
Waltham, MA

I have been working at Constant Contact

ProsThere are no pros for this job.

ConsThis company is a shell of its former self, the product has more defects and bugs that you can even imaging. Instead of stopping product "enhancements" that you say customers want which you know they don't want. STOP, take 3-4 months and fix all the bugs. We have outages which our customers encounter, and even our internal tools have consistent issues. When a customer calls in wanting to speak with a manager, they just get another rep or someone else in the same team, a manager will do everything in their ability to avoid taking an escalated call. Good reps are being thrown out the door, or just plain leaving because you refuse to give anyone the opportunity to advance. You would rather go outside the company than promote someone from within, I have seen it dozens of times over the years. Everyone is so "focused" on the customer what a joke, they put so much pressure on front line support with statistics and numbers, that you are no longer getting world class customer support! All of our product offerings are so behind even the free products provided by other companies its not even funny. Stop for a minute, listen to your agents and end all the red tape.

No one cares for the front line support, they are considered the bastards of the company, never included in any type of company events because of the phone volumes, pay is horrific you work insanely for a meager raise at the end of they year. They call you engagement specialists, and expect you to handle HTML, Connectivity/IT issues and everything under the sun to avoid calling you technical support to avoid paying! Customer Service 32K avg salary, technical support 42-44K. Have no fear come into this company expect to be earning a customer service salary while doing a technical support job with a ton of metrics that if you don't meet you will know about it.

Advice to Senior ManagementTime to shed all the layers of management, there is so much management its disgusting, you have managers that shouldn't be leading a team, they should be flipping burgers. They have no product knowledge, zero customer service skills and only toss credits at the situation. Time to clean house at the management level and go up the line!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

5 people found this helpful  

Used to be good

Anonymous Employee (Current Employee)
Waltham, MA

I have been working at Constant Contact full-time for more than 8 years

ProsGood Benefits and co-workers on the floor level. Good food and free drinks from the soda machine or coffee.

ConsWhere should I begin? A company filled with managers, team leaders, etc that do not have product knowledge or have never had to take a call from the customer. Most times they don't even take any escalation calls because they honestly don't know how the product does or should work. And then to top it all off, I find out they laid of our entire quality team?!?! What the hay!?!? Quality used to matter, but looks like it doesn't anymore. And they have kept it quite from the rest of the company for some reason. That team had some very long term employees with a great amout of product knowledge and were available to help coach us out on the floor to help us do our jobs better. And now they are gone? How does this happen and why? They are many other employees still here that I can think of should have gone long before that team.

Advice to Senior ManagementWhen looking to cut the almighty dollar or "level the organization", look at those employees that are not doing their jobs. Look at how many "team leaders" you have, do you really need that many? And what about all the management changes? Why? Your explanations mean nothing to us out here. All we know is that we keep getting slammed and good people are either walking out the door, being pushed out the door, or laid off. Get back to basics, remember the customer? Remember the quality that we were rewarded for by the Stevie awards several times? You have become a flat call center just like every other call center around. Nothing special about you anymore. And beer cart Fridays, only eases the pain for a little while.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

It just gets worse and worse.

Tier I Support (Current Employee)
Loveland, CO

I have been working at Constant Contact full-time for more than 3 years

ProsThe Pros are definitely the fact that you start with the company directly (no temp to hire) with Benefits and PTO starts from day one. Also, free coffee and drinks all the time and no dress code.

ConsAlthough the workers and Managers try to keep it on a happy note at Constant Contact, they all know one thing.. it's just getting worse and worse. They stopped hiring as many people and the call volume hold time is getting out of control. The product changes are causing a ridiculous amount of product defects and the product's user friendliness is completely depleting. The laid back environment is almost completely gone now as well. Honestly, I had high hopes for this company when I first started. Now, I see they just find ways to make incentive pay harder to get and it's absolutely an unfair world with Survey Disputes and beating the stats in support. The workers work way too hard for the pay and they're not nearly as giving with the yearly raises. To be honest, the greediness of this company I believe will cause it it's being downfall. It's pretty much already begun with the price increases, no refund policy at cancellation, and no time and a half if you've used your PTO for the week. They're getting greedier with the customers and the workers and eventually, everyone gets what they give. I really think this company will have a server melt down or something similar. They servers have delays on their email deliverability almost every other day. Reading the other reviews makes me realize I'm not alone here.

Advice to Senior ManagementI feel bad for you. Get out while you can! Lol.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Do not join company if you have ANY talent

Anonymous Employee (Former Employee)
Waltham, MA

I worked at Constant Contact full-time for more than a year

ProsSoda, pizza and an ok location. Gym in the building

ConsBadly managed. Top down. Insecure, including the CEO, and inexperienced people in management position. Trying to keep face as good company. It isn't

Advice to Senior ManagementReview yourselves and how to improve culture. It is in trouble. Top down the management team must think about talent that left and how that affects the company reputation. It is a small industry

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

6 people found this helpful  

"Gail Goodman has got to go. Hey hey! Ho Ho!"

Software Engineer (Current Employee)

I have been working at Constant Contact full-time for less than a year

ProsOccasional free food. One free beer each week which makes the pain stop for about 20 minutes each Friday.

ConsMiddle to senior management is entrenched from bygone days when life was easy. Sycophants were promoted and now are in positions of power without current skills leading to an internal culture that is extremely territorial / political.

Senior management has been neutered by CEO and is unable to act or empower their people to act. Management at senior levels has no plan beyond "multiproduct". This is a ship without a rudder. Company needs to downsize and become more focused and more nimble.

Advice to Senior ManagementDecide if you want to founder or actually turn the ship around. Identify top employees, give them career opportunities and compensate them at market rates. Then add 25% considering the flat stock price renders options worthless. Let the others go so they are out of the way

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

5 people found this helpful  

Wheels are falling off

Anonymous Employee (Current Employee)
Waltham, MA

I have been working at Constant Contact full-time for more than 3 years

ProsNice people, very relaxed, easy to stay in job/hard to get fired, mistakes are not punished, beer cart Fridays

ConsTerrible management, growing number of vestigial VPs and people who have been there for many years - a lot of employees were promoted beyond their abilities, but no one gets fired and reviews are always positive. Lots of turmoil and all of the good employees and smart people are leaving to go to a better company before this one tanks.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

6 people found this helpful  

Not a good place for competent IT professionals

Principal Software Engineer (Former Employee)
Waltham, MA

I worked at Constant Contact full-time for less than a year

ProsThe company has decent market share that will allow it to weather market fluctuations. It may be a good company for a marketing statistician, second rate help desk personnel, or very junior IT staff that are looking for a way to start their career.

ConsThere is very limited growth in the company. The management is a group of incompetent individuals that are trying to stay long enough to cash out their stock options. The behavior is very defensive towards new staff. The micro-management is a bit unbearable for anyone that is used to working with any degree of autonomy. I would strongly suggest staying away from constant contact if you are currently in a real corporate environment.

Advice to Senior ManagementYou are in danger of drinking your own Kool-Aid. Good engineers do not respond well to cheap pizza and internal overhype promoting self-esteem. I understand that the margins are thin, due to competition, but you are slaves to statistics and artificial deadlines. More effort needs to be placed on quality of the core products and long-term retention of the good employees.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Constant Contact? Contribute to the Community!

Constant Contact Videos

Loading...

Constant Contact – Why Work for Us?

​​​​​​​​​​​​About Constant Contact, Inc.​​​​​​​​​​​​​​​ ​ Constant Contact®, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Constant Contact reviews and ratings — including employee satisfaction and approval rating for Constant Contact CEO Gail F. Goodman. All 18 reviews posted anonymously by Constant Contact employees.