Constant Contact

www.constantcontact.com

Constant Contact Reviews

Updated November 22, 2014
Updated November 22, 2014
136 Reviews
3.8
136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Constant Contact Chairman, President, and CEO Gail F. Goodman
Gail F. Goodman
111 Ratings

Review Highlights

Pros
  • They encourage a work-life balance and do things to encourage it (in 13 reviews)

  • And the pay was good, as well as the frequent free food and beer cart Fridays (in 15 reviews)


Cons
  • Middle to senior management is entrenched from bygone days when life was easy (in 6 reviews)

  • They have turned their call center into sweatshop in cubicles (in 5 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Forgetting all the things that made them great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead and Team Manager in Waltham, MA
    Former Employee - Team Lead and Team Manager in Waltham, MA

    I worked at Constant Contact full-time (more than 8 years)

    Pros

    Benefits are tough to beat PTO, 401k all good

    Cons

    Management style is overtly strictly and work making it a technological sweatshop

    Advice to ManagementAdvice

    Look back to the managers and successes of the past. There was a good thing going, that has been destroyed

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Lost their way

    Former Employee - Sales and Support in Waltham, MA
    Former Employee - Sales and Support in Waltham, MA

    I worked at Constant Contact full-time (more than 8 years)

    Pros

    Used to be a great atmosphere fast, but relaxed pace. Understood overworked employees, makes unhappy employees. Used to think taking the time to help customers was the best way to grow the business. Used to be extremely giving to employees. Used to pay Sales reps salary plus commissions. Better Benefits package than most companies

    Cons

    They no longer give any extra incentives, bonuses, or benefits each year. Prefer to have reps rush customers off calls than have reps help customers be successful at using their products. They have turned their call center into sweatshop in cubicles. Very few opportunities for advancement unless you came in with experience. They complain they are upset people leave the company, but then tell people to leave to get experience instead of giving employees the experience. Capping salaries on senior reps doesn't help either. Sales reps now only get paid commission, no base salary.

    Advice to ManagementAdvice

    Look back to the management style and successes of the company from 1995 through 2006. The company had the best customer reviews and the happiest employees. Let go of the idea of "following the industry standard." Most people don't like their job, so if we follow the standard most people won't like working at Constant Contact. The company used to pride itself of being the standard that other companies looked up to. That's where everything went wrong.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Constant Contact Response

    Nov 24, 2014Employer Representative

    Thanks for all your work during the 8+ years you were employed by Constant Contact. We hope you're doing well in your new position!

    We do feel it's important to point out that for our sales team
    ... More

  3. 8 people found this helpful  

    Dismal, Where the buddy system rewards, and Feedback and suggestions go to die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Constant Contact full-time

    Pros

    Free Soda, Coffee and the Occasional Snack

    Cons

    The company is horrible, we have so many layers of management its actually insane. Talk about a top heavy company, just in customer support we have Supervisors, Team Leads, Group Managers, Senior Managers, Directors it goes on and on and that is just for customer support. This company went from a motto of helping the customer do what ever is needed to prevent the next call back for the same thing to putting pressure on everyone to churn in burn calls, with way too much pressure on the support staff. If you don't meet their expectations be sure that you will be coached right out the door. The company policies are a joke, the customers are basically treated just like cattle. Have no fear at one point escalated customer issues to our second level support team last year were pushing 14+ business days but we continued to lie to our customers and tell them the turnaround were 3-4 business days. We don't even follow our own ethics. The support staff quality has gone right down the tubes as well. Everyone used to be considered technical support, now are considered customer service this was done to lower the pay for new people coming into the door. I think the starting wage from what I hear is around 15 and hour... Your nuts to come to this company and deal with the stress of supporting tons of broken products and more defects daily than you can shake a stick at. Your better off working for a retail outlet you can make about the same if not more depending on who you go too. Talking to anyone in the company about your concern goes right to the crapper they don't give a crap about anything you say. Career advancement is a joke, its a complete buddy system, if you don't hover in the right circles in this company you wont go anywhere, only to face a salary cap in a few years and be given no compensation for the insane stuff they throw at you. Also once you are part of support, its almost impossible to shake that stigma even if you move to another position. They will use it against you even if you say went from support to IT the raise would be minimal, but if you came from the outside it would be a complete different story.

    Advice to ManagementAdvice

    Listen to your employees, stop posting fake short reviews trying to bump up the score of glass door. Listen to their feedback we are your voice to the customer and if we stopped working, no one could handle what we do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Constant Contact Response

    Sep 4, 2014Employer Representative

    We take employee feedback seriously and we appreciate your comments. We encourage you to make an appointment with your HR business partner, who can also connect you with our career development ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 5 people found this helpful  

    Treated as Children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Loveland, CO
    Former Employee - Customer Service Specialist in Loveland, CO

    I worked at Constant Contact full-time (more than 3 years)

    Pros

    Proper training for the product as a whole. Good starting wage, however, not great when you realize how much work you have to do on a daily basis. Changed management structure so managers have to take phone calls too. Appreciate the email marketing insights and experiences which I have taken to another job which I am happy to come into every day.

    Cons

    After working on the phones for years, I've came to the realization that I was not great at customer service and I started to see my talents shine in more technical work. However, the worse you do at your customer feedback surveys the more they are going to take away "off the phone". No matter how much I've tried to reach out to my managers, they could care less about my career opportunities in other departments.

    Their user platform kept changing and kept breaking which put a lot of strain on the customer service reps because the call volume increases and there was never a break between calls. Which made it so hard to lie to customers and support this product.

    They are CONSTANTLY micro-managing the phones to make sure you are taking calls and forget trying to fix problems after the call. Everything had to be done on the phone while your customer awkwardly waits for you or Tier 2 tech support to finish any issues. There was so much pressure to take the next phone call, but also have 100% quality, and also stay under 8 minutes and 100% satisfaction.

    Some of the managers never get back to your questions which is disheartening. Some managers should NOT be managers there if they can not support their own teams. Work from home is a joke and only give it to those they like. There is a huge "bro" attitude in management, which I can't mesh with. Some managers will act as your friend, then throw you under the bus later on down the road.

    Advice to ManagementAdvice

    Listen to your employees and don't ignore them. People are NOT happy coming to work under these stressful conditions the whole time they are working. Don't punish your employees by taking away things they are happy to do and are good at doing because they lack experience in other areas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Card Number Seeker in Loveland, CO
    Former Employee - Credit Card Number Seeker in Loveland, CO

    I worked at Constant Contact full-time (more than a year)

    Pros

    free pop and occasional free lunches when they want you to work THROUGH your lunch to meet sales numbers for them

    Cons

    poor management, constantly changing ,unattainable, stressful sales goals .........they propose to focus on the customer but it's not the customer that they have interest in.........it's the customer's credit card number

    Advice to ManagementAdvice

    buck up and treat the employees well on an HONEST basis, not just throwing free drink and food at them....... help them to believe in helping the customer and not just baiting the customer for their cc# and then throwing them to the 'customer service' helpline.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Broken sytem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Engagement Specialist
    Current Employee - Customer Engagement Specialist

    I have been working at Constant Contact full-time (less than a year)

    Pros

    good benefits, beer cart fridays, some of the teams show good teamwork.

    Cons

    Everything is falling a part, there has not been 1 week that the system doesn't go down. Management always acts shocked as if this never happens plus nobody knows anything about the glitchy system. The company doesn't care about their customers anymore, to be honest I don't even know whats their focus is nowadays.

    Advice to ManagementAdvice

    Hire more people to fix all the glitches and provide better training for the ones that are already hired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    poor software development organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Waltham, MA
    Former Employee - Senior Software Engineer in Waltham, MA

    I worked at Constant Contact full-time (more than a year)

    Pros

    - free beer
    - easy to shine, many weak colleagues

    Cons

    - very unproductive work environment in software development
    - lots of employees with no motivation
    - weak technical leadership. New technologies are brought in and bolted on in a disorganized manner.
    - VERY slow to get anything done here. If you like cranking out code and seeing your stuff work, then this isn't the job for you. What used to take you 1 month will take 6 here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 9 people found this helpful  

    Untrustworthy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA

    I worked at Constant Contact full-time (more than 5 years)

    Pros

    If you make the right connections you will move up in the company quickly.

    Cons

    Management tends not to keep the employees in the loop of things. They tend to lay off and let go certain individuals and then put unknowledgeable people in those position and pay them less and unfortunately they have no type of impact in the organization.

    Advice to ManagementAdvice

    Listen to your employees and stop hiring people/promoting people that are not knowledgeable of the product and not promote them because they are a friend with members of the senior management team. Basically hire and promote in talent and not friendship. Its funny how they come out of their quarterly earnings and talk about how many people they hire but they don't talk about the employees that they lay off. This company will be going down soon they have no sense of drive or direction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 9 people found this helpful  

    Internship at Constant Contact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact as an intern (less than a year)

    Pros

    There was free food during training and free books.

    Cons

    The biggest qualms I had was that the team lead for our team was not truthful and did not provide constructive criticism, which I believe are vital for an intern.

    Inappropriate relationship between developer and other intern that affected work environment.

    During my short time there at least four senior developers left. Toxic place. Avoid at all cost.

    Advice to ManagementAdvice

    A few bad apples spoils the bunch. It is unavoidable at such a big company especially with all the acquisitions. Quality over quantity. It might be time to do some house cleaning.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 9 people found this helpful  

    Company is a Joke, Product is far behind and way too many managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support in Waltham, MA
    Current Employee - Support in Waltham, MA

    I have been working at Constant Contact

    Pros

    There are no pros for this job.

    Cons

    This company is a shell of its former self, the product has more defects and bugs that you can even imaging. Instead of stopping product "enhancements" that you say customers want which you know they don't want. STOP, take 3-4 months and fix all the bugs. We have outages which our customers encounter, and even our internal tools have consistent issues. When a customer calls in wanting to speak with a manager, they just get another rep or someone else in the same team, a manager will do everything in their ability to avoid taking an escalated call. Good reps are being thrown out the door, or just plain leaving because you refuse to give anyone the opportunity to advance. You would rather go outside the company than promote someone from within, I have seen it dozens of times over the years. Everyone is so "focused" on the customer what a joke, they put so much pressure on front line support with statistics and numbers, that you are no longer getting world class customer support! All of our product offerings are so behind even the free products provided by other companies its not even funny. Stop for a minute, listen to your agents and end all the red tape.

    No one cares for the front line support, they are considered the bastards of the company, never included in any type of company events because of the phone volumes, pay is horrific you work insanely for a meager raise at the end of they year. They call you engagement specialists, and expect you to handle HTML, Connectivity/IT issues and everything under the sun to avoid calling you technical support to avoid paying! Customer Service 32K avg salary, technical support 42-44K. Have no fear come into this company expect to be earning a customer service salary while doing a technical support job with a ton of metrics that if you don't meet you will know about it.

    Advice to ManagementAdvice

    Time to shed all the layers of management, there is so much management its disgusting, you have managers that shouldn't be leading a team, they should be flipping burgers. They have no product knowledge, zero customer service skills and only toss credits at the situation. Time to clean house at the management level and go up the line!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Constant Contact? Share Your Experiences

Constant Contact

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.