Constant Contact

  www.constantcontact.com
  www.constantcontact.com

Constant Contact Reviews

Updated December 5, 2014
Updated December 5, 2014
132 Reviews
3.7
132 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Constant Contact Chairman, President, and CEO Gail F. Goodman
Gail F. Goodman
108 Ratings

Review Highlights

Pros
  • They encourage a work-life balance and do things to encourage it (in 13 reviews)

  • And the pay was good, as well as the frequent free food and beer cart Fridays (in 15 reviews)


Cons
  • Middle to senior management is entrenched from bygone days when life was easy (in 6 reviews)

  • They have turned their call center into sweatshop in cubicles (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company to work for, excellent brand reputation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact full-time (more than an year)

    Pros

    Great people who make the day to day very enjoyable. Certain groups embrace an open culture and collaborate extremely well, getting everybody involved.

    Cons

    Senior management has a tough time identifying and agreeing upon a corporate strategy and direction. It takes a long time for them to come to a decision and no one wants to own it.

    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Pretty Good Atmosphere with room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Tons of room to grow, great place to learn.

    Cons

    Endless amounts of process and pointless meetings

    Recommends
    Positive Outlook
    Approves of CEO
  3. 7 people found this helpful  

    Good salary but watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Constant Contact full-time (more than 3 years)

    Pros

    Salary competitive - its what keeps people stuck here. Leadership is trying but the effort does not trickle down to mimd-anagement. Co-workers are talented but not utilized to full potential.

    Cons

    Very poor mid-management style, those in charge are not held accountable if employees are dissatisfied, they only need to keep those above them satisfied. If you have a problem, you are literally considered the problem. You are on your own here, even HR does not defend the employee. Tough to telecommute, a lot of wasted travel time that could be work time. Poor department communication and vague processes leads to a lot of wasted time, effort and repetition.

    Advice to ManagementAdvice

    Leadership and senior management needs to wake up to the fact that there are a great many dissatisfied and frustrated employees. They need to realize the bottom line will be affected greatly by a lot of wasted endeavors. The data driven employee survey does not focus on real problem, its a smoke and mirrors show.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Constant Contact Response

    Aug 7, 2014Employer Representative

    Thanks so much for taking the time to comment. Hearing from our current employees is so important. Please make an appointment to speak with Bob Nicoson, Chief Human Resources Officer, at your ... More

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  5. 3 people found this helpful  

    constant contact has some room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Constant Contact full-time (more than 8 years)

    Pros

    The people who work here are great as long as they are not senior mgt.
    Everyone pitches in and helps each other
    Benefits are good

    Cons

    Sr. Mgt. needs to stay more in touch with what is really going on and speak to the workers who are not managers and get some honest feedback and not what they want to hear from their sr. managers

    Advice to ManagementAdvice

    Step out of your offices and do some old fashion knowledge seeking from you employees who are not your direct reports

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Constant Contact Response

    May 29, 2014Employer Representative

    We appreciate your feedback and want to thank you for more than 8 years of service!

  6. 2 people found this helpful  

    Great people but some growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Engaged and approachable CEO, Beer Cart Fridays, Passionate and supportive employees. Competitive salary with nice benefits. Leadership sensitive to suggestions made by rank and file.

    Cons

    As the company has grown, mid management talent has struggled to keep up. At one time the company and culture was "flat" easy to do with 100 employees. There are a lot of problems with communication as well as process with the new levels.

    Advice to ManagementAdvice

    Get serious about training employees on management skills. Once a quarter workshops consisting of powerpoints and meaninless icebreakers and activities aren't doing it.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great place to start, not a lot of room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Good benefits. Nice offices and amenities. Good core values and customer focus as a company. A lot of potential for revenue growth in the near future.

    Cons

    Salaries are not great compared to competitors in the Boston area. Not good at retaining top talent.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Intern

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inter in Waltham, MA
    Current Employee - Inter in Waltham, MA

    I have been working at Constant Contact as an intern (less than an year)

    Pros

    Very good team, all are self motivated. The team is very experience in what they do.

    Cons

    AIR CONDITION NOT MAINTAINED WELL

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 6 people found this helpful  

    A once great culture.......ruined

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Program Manager in Waltham, MA
    Current Employee - Marketing Program Manager in Waltham, MA

    I have been working at Constant Contact full-time (more than an year)

    Pros

    When I started, the people, customers, and product were top notch.

    Cons

    The culture shifted during my time there, and the focus went from being on the customer, to the bottom line. This is the reason for their decline in marketshare...........they went from being a Small Business focused on Small Business, to a Medium-Large sized business, focused on revenue.

    Advice to ManagementAdvice

    Cut the fat.........and stop dumping the people who are "in the trenches" doing the work!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 8 people found this helpful  

    Best job ever, back in the day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time (more than 3 years)

    Pros

    Fun people, lots of activity and energy. Customer centric.

    Cons

    Didn't manage to keep the good culture as the company grew. Promotion of individuals who would sell their own mothers to get ahead was depressing to those who really cared about the customers and the company.

    Advice to ManagementAdvice

    Don't let the glib corporate ladder climbers blind you to reality

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Great growing company but changed as it got bigger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Waltham, MA
    Former Employee - Employee in Waltham, MA

    I worked at Constant Contact full-time (more than 3 years)

    Pros

    Great people,good benefits and work/life balance

    Cons

    Unfortunately, company politics and red-tape surfaced and has taken over the culture of the company

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