Constant Contact Reviews

Updated March 26, 2015
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3.0
19 Reviews
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Constant Contact Chairman, President, and CEO Gail F. Goodman
Gail F. Goodman
12 Ratings

19 Employee Reviews

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  1. Helpful (1)

    Great company - need to focus on keeping their people though!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Constant Contact full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, fun atmosphere, work to life balance, room to move between departments

    Cons

    Compensation for folks doing most of the heavy lifting is not equivalent to what's out there in the SaaS industry.

    Advice to Management

    Listen to your employees, give increases of more than 2% per year; focus on keeping the talent!

    Internal career moves are OK but moving up in the company is difficult if you don't have the "right" hands-on experience. Let your employees participate in internships, co-ops, etc. instead of bringing new grads into these slots.

    Constant Contact Response

    Apr 1, 2015Talent Brand Partner

    Thank you for your feedback. We’re happy to know you’re enjoying the atmosphere, work-life balance and career opportunities. We are always looking into different initiatives to help our employees ... More

  2. Helpful (3)

    Stay far, far away from sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Waltham, MA
    Former Employee - Sales Consultant in Waltham, MA

    I worked at Constant Contact

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Sales incentives, no need to bring work home, team environment.

    Cons

    Management in sales is not up to par. Your manager will be nice one day but the second you start to slip, they'll ignore you. When you ask for help, forget it. They see asking for help as a sign of weakness. Favoritism if you are friends with the management, they'll give you sales the manager may have gotten that day instead of helping a struggling team member. There is supposedly a performance plan, but they only follow it if you are BFF's with a manager. They have no trouble firing you without following the plan, and when you confront HR about it, they say 'we try to be as fair as possible."
     Sure all the beer and soda and coffee is nice, but as the front lines of the company (you literally are the first person a trailer/customer will talk to) you are not allowed (well you "are" but only if you feel it will help you make sales, but it is time off of the phones) to go to company meetings to hear about, oh I don't know, price changes, product changes, new products, and in general anything new going on with the company. They just spring new things on you and expect you to adapt immediately.
    They also penalize you for their own mistakes. They base goals on past years data, but if THEY mess up, you suffer. Your paycheck suffers, your chances of having a job suffer. If no one hits 100% because the lead flow is 90% of what they expected, they don't adjust.
    Also, they tell college kids that this is an entry level position, but half of the floor doesn't have a college degree.

    Advice to Management

    Treat your sales people like human beings. Make attainable goals. Get some new managers that actually have. Listen to people who have goals and want to make an impact in other areas of the company and create some ACTUAL career development.

  3. Helpful (3)

    Helping professionals to make informed decisions for
    their career and prospective employers. Use it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Software Engineer in Waltham, MA
    Former Employee - Principal Software Engineer in Waltham, MA

    I worked at Constant Contact full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Many times companies will harmfully “bad mouth” you unfairly to other prospective employers. This many times causes us to be unemployed,. We that have families and needs, serious needs, not just greed to make our bank accounts get bigger numbers. At least this is not my case. I take pride of my work.

    Share you views fairly about places that you worked. Companies share their views about you in unfair ways sometimes anonymously. I will not be anonymous. BTW, I am writing this a few years later of my "let go" from those past jobs. No "disgruntled person" as some companies may claim. (note: this site forced me to remove my name from this review although I don't want to be anonymous).

    I worked for Constant Contact for almost 5 years from Jan 2007 until October 2011. The first years were a great and growing experience as a person and as a professional. The company had a vibrating group of people and a fair opportunity growth. I was promoted from Lead to Senior and Senior to Principal.

    Their systems are fairly complex and worthy your time invested, really, invested. You will learn a lot about engineering and collective team work.

    It came the moment of “employee clean up” process. Many times I was a target and also many times I was given a fair chance to correct myself and become a more productive and better employee. Kudos to my director xxx (I am not allowed to mention names on this site - site's policy not mine).

    Unfortunately HIGHER MANAGEMENT hired an individual for that job that would curse and make sex jokes. Not a very professional attitude. My manager suffered the pressure of finding ways to let me go. Not cool, but also fair. Be prepared for unfair "you are not so good anymore" and having total disregard about track record of your good work. There is an expectation that you should be an “Einstein” all the time.

    Unfortunately one new hire became aggressive towards others and me and at a point was "fired" at the spot for loosing control. I was to be blamed. I asked HR to fairly investigate the issue. They were not fair. Selective group of people were chosen as witnesses. I seriously thought, and many others, that they did a "witch hunt" on me. Believe or not I still managed to save my job but that stressed me to the point that I expressed my concerns to HR. I was given the choice of resign or be fired. I chose to be fired since I do believe in my own integrity even to the cost of losing a job.

    When other prospective employers check with them about me , they are, anonymously, quick to denigrate (back door) my person and cause my opportunities to "fly away", again, leaving me and my family to suffer despite all the things I have done for the company. I worked directly on 3 of 4 of their most important products, Survey, Respondent App, Document Hosting and many other sub-systems including fixing bug in productions.

    If you are considering working for ConstantContact be aware of that culture in the company. Management's poor judgment about their employees can hurt you despite your ability to exercise your duties with success. People are great and my Director of IT xxxx (I am not allow to mention names on this site - site's policy not mine) is very fair and understanding.

    They have a great opportunity for growth and the complexity of their systems/code will teach and straighten you. Super fun. They have a solid structure, real software company and utilize a vast number of technologies. The real deal. Take it in my opinion.

    I would highly advice you to work there, just be aware of HIGHER MANAGEMENT hidden plans of "clean up" and employe xxxx (I am not allowed to mention names on this site - site's policy not mine), the "job cleaner". Keep HR unfair decisions in mind when you will seriously need them.

    They are flexible with sick time and vacation. Watch out for extra work when your vacation time is coming. No roll over vacations. They seem to have an interest in you taking a "two weeks" and "single days" vacations to avoid one long vacation.

    The company seams to have a very health approach to customers and overall policies. Salaries are very competitive.

    I am not allowed to mention names on this site - site's policy not mine. I want to say what is my name but I am not allowed. Bummer.

    Cons

    Watch out for for unfair HR and selected group of HIGHER MANAGEMENT's favorites. Vacations times are favored for shorted one day or one week vacation instead of long vacations. No roll over vacations. Interstate 95 commute is very stressful. Use the flexibility that company provides.

    Timelines are usually fair and managers understand that. Agile process is healthy. You must learn fast.

    Advice to Management

    Be more fair when things don't go right. Purge out the useless employees not the honest ones. If one cannot be openly honest about your company one looses professionalism.

    HR do fair investigations not just bias investigations. "Job cleaners" remember that employees have families and are humans. Prohibit alcohol usage inside the company during working hours.

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  5. Helpful (2)

    Manage growth

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact

    Pros

    Nice culture and good benefit package. Enjoyed working with the talent they employ and company goes out of the way to provide additional perks.

    Cons

    Maintaining start-up culture seemed to take precedence over addressing growth challenges from a systems and management practices perspective. Saw some positive indicators that management will catch up on that.

    Constant Contact Response

    Mar 2, 2015Talent Brand Partner

    Thank you for your feedback! It's always nice to hear that the benefits/perks and colleagues have created a positive experience while you worked with us. We also appreciate your feedback regarding ... More

  6. Helpful (1)

    Good benefits and environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Free drinks. Great employee rewards

    Cons

    Some of the engineering was faulty. Aka they would push releases before they were ready just to meet goal and get rewarded

    Advice to Management

    Throughly test. Make sure your pushing a good product to your customers

  7. Helpful (2)

    Good company to work for, excellent brand reputation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact full-time (More than a year)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Great people who make the day to day very enjoyable. Certain groups embrace an open culture and collaborate extremely well, getting everybody involved.

    Cons

    Senior management has a tough time identifying and agreeing upon a corporate strategy and direction. It takes a long time for them to come to a decision and no one wants to own it.

  8. Helpful (4)

    Pretty Good Atmosphere with room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tons of room to grow, great place to learn.

    Cons

    Endless amounts of process and pointless meetings

  9. Helpful (9)

    Good salary but watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Constant Contact full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Salary competitive - its what keeps people stuck here. Leadership is trying but the effort does not trickle down to mimd-anagement. Co-workers are talented but not utilized to full potential.

    Cons

    Very poor mid-management style, those in charge are not held accountable if employees are dissatisfied, they only need to keep those above them satisfied. If you have a problem, you are literally considered the problem. You are on your own here, even HR does not defend the employee. Tough to telecommute, a lot of wasted travel time that could be work time. Poor department communication and vague processes leads to a lot of wasted time, effort and repetition.

    Advice to Management

    Leadership and senior management needs to wake up to the fact that there are a great many dissatisfied and frustrated employees. They need to realize the bottom line will be affected greatly by a lot of wasted endeavors. The data driven employee survey does not focus on real problem, its a smoke and mirrors show.

    Constant Contact Response

    Aug 7, 2014Employer Representative

    Thanks so much for taking the time to comment. Hearing from our current employees is so important. Please make an appointment to speak with Bob Nicoson, Chief Human Resources Officer, at your ... More

  10. Helpful (5)

    constant contact has some room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Constant Contact full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people who work here are great as long as they are not senior mgt.
    Everyone pitches in and helps each other
    Benefits are good

    Cons

    Sr. Mgt. needs to stay more in touch with what is really going on and speak to the workers who are not managers and get some honest feedback and not what they want to hear from their sr. managers

    Advice to Management

    Step out of your offices and do some old fashion knowledge seeking from you employees who are not your direct reports

    Constant Contact Response

    May 29, 2014Employer Representative

    We appreciate your feedback and want to thank you for more than 8 years of service!

  11. Helpful (2)

    Great people but some growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Engaged and approachable CEO, Beer Cart Fridays, Passionate and supportive employees. Competitive salary with nice benefits. Leadership sensitive to suggestions made by rank and file.

    Cons

    As the company has grown, mid management talent has struggled to keep up. At one time the company and culture was "flat" easy to do with 100 employees. There are a lot of problems with communication as well as process with the new levels.

    Advice to Management

    Get serious about training employees on management skills. Once a quarter workshops consisting of powerpoints and meaninless icebreakers and activities aren't doing it.

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