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Consumer Reports Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

3.0 38 reviews

36% Approve of the CEO

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Jim Guest

(11 ratings)

49% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    A great legacy that's struggling

    Editor (Current Employee) Yonkers, NY

    ProsSmart, passionate people are the norm here, with a few notable exceptions. CR is serious about its consumer advocacy mission. And it's great to work for a non-profit that doesn't have to compromise its principles for advertisers.

    ConsSince the company realized that it had to join the digital age and attract readers younger than 65, there's been a growing culture of fear among long-term staffers. And new management has engendered even more general anxiety by seemingly randomly laying off people and "reorganizing" to no obvious gain. If they have a master plan, no one can see it but them. But things have calmed down slightly of late, and the boat may be righting itself. Hopefully it doesn't sink.

    Advice to Senior ManagementIf you really want to retain at least some of your talented employees, stop asking for more more more with no compensation, and promote someone in "content development" once in a while.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Huge Changes Underway

    Anonymous Employee (Current Employee) Yonkers, NY

    ProsI love the mission of the company and I love working for a non-profit. We have some really great, super smart longstanding employees as well as some new hires that have really raised the bar. We have just had our best year financially in quite some time, which has been really exciting. We are revamping the look and feel of the magazine and it looks truly amazing, other plans are underway to do the same with our website look and feel. We have upgraded out technology platforms and our general location and facility is really nice. I love coming to work every (well, maybe not every, but most) day and seeing all the changes-we were looking and sounding really tired and sad and its fun to be part of the change.

    ConsI think anytime you have an organization going through change some people can be resistant to it, so we have to deal with that issue. Change is hard but we need to do it to move forward.

    Advice to Senior ManagementIt's not all perfect here-I think generally the mid level managers are pretty solid and some of the more senior managers are doing a great job, but some need to improve their ability to work together toward a common goal.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    2 people found this helpful  

    Commitment to consumers is unwavering

    Anonymous Employee (Current Employee)

    ProsThe mission to protect and serve consumers is as strong as ever and it's still rewarding to go to work every day. The company is in the midst of an exciting transformation.

    ConsLack of security during a time of transition. Cultural shift has been tough on the long term employees. Layoffs seem endless.

    Advice to Senior ManagementMore transparency, more communication of the vision for the future.

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Avoid at All Costs

    Senior Editor (Current Employee)

    ProsVery little. If you're a current employee the pro would be to leave as quickly as possible.

    ConsThe organization took a massive turn for the worse about three years ago. The current CEO, who cannnot retire because no wants the CEO job, doesn't have a clue and is given free reign by an even more clue-less Board of Directors. Lay-offs, literally, happen every month with low morale in every inch of the toxic environment in Yonkers. New employees beware! Senior management has not plan to turn around the business which breaking even and on life support. The organization hides behind its mission and non profit status, but don't be fooled by the ruthless tactics and environment.

    Advice to Senior ManagementNone, the organization is beyond hope.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Tough transition but commitment to mission

    Anonymous Employee (Current Employee) Yonkers, NY

    ProsThere's a real commitment to the mission of serving consumers. The industry is going through tough times, and CR isn't immune. There is some excitement in the transition and in being part of a solution.

    ConsAs the organization is transitioning away from print and to a more agile approach to developing and distributing content, there's been some pain as there have been some layoffs. That's a shift in the culture, and resulted in hard feelings for some.

    Advice to Senior ManagementKeep on pushing through on the transition and making necessary changes; don't lose focus on what makes the organization unique: its mission.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Had a great experience and learning curve

    IT Manager (Current Employee) Yonkers, NY

    ProsCompensation has been consistent
    Work-life balance is excellent. Senior Management has been extremely nice to me in this aspect
    Other benefits are great as well

    ConsPromotions are a slow process and dont have a clue how it goes!!

    Advice to Senior ManagementRecognize talent thats already inside. Though they say they are doing it, I know several people who say they have more band width to contribute more, but no opportunities

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    3 people found this helpful  

    So sad

    Anonymous Employee (Current Employee) Yonkers, NY

    ProsThe mission and the people who work there. I still have hope for CR, but perhaps not during my tenure there.

    Conspoor morale, coldness of some senior leaders who truly don't care about the staff. Recent reorganization was poorly executed. Some changes were drastic and not thought through.

    Advice to Senior ManagementWalk the talk when it comes to trust, civility and respect. Start from within and gain back trust of the staff.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Times they are a'changin.

    Editorial (Current Employee) Yonkers, NY

    ProsExcellent mission, nonprofit, important service to consumers

    ConsClueless management, flailing about for a solution to a changing industry

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    This place is beyond help

    Anonymous Employee (Current Employee)

    Pros* Dedicated and talented tech and editorial personnel.
    * On-site cafeteria is very nice.
    * Great history.
    * Sprawling campus.
    * Good benefits packages.

    Cons* Employees are terrified and morale is poor. People are constantly worried that they are going to be laid off, fired, or mysteriously resign.
    * Managers are constantly saying that they want a younger image, which makes older employees feel uncomfortable and unwanted.
    * Millenials are treated differently than older employees under the same circumstances.
    * Several long-time, very qualified employees are passed over for promotions that they you applied for, while far less qualified, inexperienced people are hired for the job.
    * Long-time employees have noted that, after getting great reviews for many years, they're suddenly get negative performance reviews and write-ups. Some former employees say they have even been fired because of these new poor reviews.
    * Human Resources has become the central focus of managment and is is constantly tinkering with compliance and regulation.
    * Organizational revenue and reputation are both dubious. Execs like to say they they're righting the ship, but they have yet to convince the employees that they're headed in the right direction. If Consumer Reports were publicly traded, I'd short their stock.
    * Recently tightening up and new processes makes work becomes orderly and boring. This is no place visionaries whose capabilities can shake things up and reset the organization's course.
    * There is a cheap veneer of employee satisfaction that the organization tries to portray. Managers are superficially nice and periodically pretend to be interested in employees as people. These employees can count on birthday-cake celebrations and shallow conversations about what their hobbies are outside of work.

    Advice to Senior ManagementManagement could care less what I have to say, so I'm directing my comments to the board of directors:

    An unfortuante shortcoming of non-profit boards is that they're not financially vested in the organization and therefore are not as willing to shake-up management. Because if this were a publicly-shared corporation and they were shareholders, CR's problems would have been fixed by now.

    Board members need to be aware of the everday failures and machinations of Consumer Reports upper managment. We need board members to have their feet on campus more often. They have to observe day-to-day operations.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Don't Believe the 5-Star Reviews

    Anonymous Employee (Current Employee)

    Pros- Union shop, although the union has little teeth these days.
    - Gymnasium.
    - Top-notch editors

    Cons- Incompetent, callous management
    - Questionable business plan
    - Fear rules the day
    - Staff stretched to thin
    - HR is an arm of management and doesn't administer to employee needs

    Advice to Senior ManagementThe current upper management won't listen to any dissenting recommendations, so I don't feel compelled to give them. I do have to say that all of the recent 5 Star reviews were written by desperate management looking for a new CEO and Editor (they've been turned down countless times because nobody wants to lead in such a toxic environment).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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