Continental Airlines

  www.united.com
  www.united.com

Continental Airlines Reviews

199 Reviews
3.7
199 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek
Jeffery A. Smisek
77 Ratings

Review Highlights

Pros
  • the flight benefits were great too (in 31 reviews)

  • Management support, fair compensation, flexible schedules and generous travel benefits (in 29 reviews)


Cons
  • If you are not a pet or favorite of immediate middle management, you can expect your life to be miserable (in 8 reviews)

  • Also, the company has completely changed and the service has gone down hill since merger with United Airlines (in 4 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Hideous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Scheduler
    Former Employee - Crew Scheduler

    I worked at Continental Airlines full-time

    Pros

    Sometimes you get to fly. getting back is tough.

    Cons

    Awful lower level management. No respect for non-union employees. Abuse and favortism is rampant. If you are not a pet or favorite of immediate middle management, you can expect your life to be miserable. I can't begin to describe how awful it was to work in that place and how glad I was when I finally left. Initiative is not rewarded. Training is awful. I have since moved on and am very happy in the position i have now at another company.

    Advice to ManagementAdvice

    Complete review and overhaul of middle and lower management - down to supervisor level.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    terrible for seeing ipay...websites dont work..app dont work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Industrial Technician
    Current Employee - Industrial Technician

    I have been working at Continental Airlines full-time (less than an year)

    Pros

    i get paid one day early that is the only pro

    Cons

    the ipay app on my phone does not show what was taken out for what...it's very complicated and you cant see deductions ..always says its not available it's a joke...the desk top you can see deductions but very confusing..current deductions mixed with year to date deductions and it constantly makes you change password but when you go to change the password the website dont come up...good for companies terrible for employees..ive never had a problem getting my money thats the only plus..early never late but you cant log in 90% of the time...

    Advice to ManagementAdvice

    fix adp app...been several months you obviously don't review problems ive emiled so have co workers .. fix website it don't work.. sorry about no punctuaton im still upset and you have proven you wont fix it anyway you still get paid the same why spend money on problems if the companies dont care thanks for the complicated service becoming the american way im livid...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Maintenance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician in Houston, TX
    Former Employee - Technician in Houston, TX

    I worked at Continental Airlines full-time (more than 10 years)

    Pros

    Satisfaction of work performed. Jack of many trades.

    Cons

    Poor communication skills. Uneducated. Iliterate. Mobster philosophies. Ww2 ethics.

    Advice to ManagementAdvice

    Eradicate greed. Reduce mafioso influences. Act like à normal human. Especially to others.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Everything was great until we got a bean-counter and M&A lawyer running a customer service oriented business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Airplane Pilot Or Copilot in Houston, TX
    Current Employee - Airplane Pilot Or Copilot in Houston, TX

    I have been working at Continental Airlines

    Pros

    Great coworkers. Good equipment. That is it.

    Cons

    Jeff Smisek has ruin the quality of this airline so he can get his merger bonus and get out. I am tired of hearing the complaints from passengers after a decade of nothing but compliments.

    Advice to ManagementAdvice

    Remember your front line employees. They will make or break you.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    they say they have an open door policy but they do not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Continental Airlines

    Pros

    help customers get thru the mess of trying to fly

    Cons

    bad customer policy bad handling of employees

    Advice to ManagementAdvice

    honesty would be a refreshing change

    Doesn't Recommend
    Disapproves of CEO
  7. 4 people found this helpful  

    The "ONCE" Proud Bird

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Captain in Houston, TX
    Former Employee - Captain in Houston, TX

    I worked at Continental Airlines

    Pros

    Proud history that has been tarnished

    Cons

    Inept middle management., many from the Lorenzo era or from the weak sisters that were merged into a once great airline. Upper management bean counters

    Advice to ManagementAdvice

    Eliminate half of middle management. Give lower level management authority to change things rather than being just being responsible. Make city managers a plum job rather than a glorified agent in charge position as it is becoming.

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    Do not believe the hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Continental Airlines

    Pros

    It is almost impossible to get "fired" at Continental so the stability is good. Often the threat of lawsuits allows people to make entire careers out of this strange occurrence.

    Cons

    Every person begins at Continental thinking that the "free" flights will make it a dream career. Management highly abuses this "benefit" though by 1.) not being realistic about its limited nature and 2.) compensating employees well-below median salaries. Unfortunately, flights are almost impossible to get on because in a bad economy we downsize the amount of seats available and in a good economy we have all the seats full. Throughout all of this though, you still have to pay for this "benefit" through low-pay, few raises, and poor other benefits such as health insurance. Sadly, working at Continental is very similar to working for the government in that it is "who you know" instead of "what you know" and promotions reflect this. There is significant waste from within and a deep entitlement mentality. The worst part is that this is all passed on to the customer with the blame put on "9/11," "rising fuel costs," and "natural inflationary expenses."

    For the record, I am not being laid-off, did not get denied for promotion, and have no vendetta against Continental. This is merely a case of honesty meeting a company that has just grown beyond concern for worthwhile-personnel and customers.

    Advice to ManagementAdvice

    Though maybe too blunt, stop lying about how great the company's benefits and culture are. When people do not spend $20,000 a year on plane tickets our salaries should not be on average that much lower that outside median salaries. Additionally, break ties with government friends as we know that it is not the "fees" at the airports that cause high plane fares when the highest management is regularly seen with these fee-makers. There is no excuse to blame fictitious reasons for low pay and high customer ticket prices.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at Continental Airlines

    Pros

    Free Travel benefits for you and your close family (spouse, parents, siblings, etc)

    Cons

    No work rules. When you start you are at the mercy of the schedulers, they can call you any time even a 3 am to give you an assignment and you have 2 hours to get to the airport. A day of work could be extended to 16 hours and just get paid for flight time. Many times I sat at the airport for 6 hours without being paid.

    Advice to ManagementAdvice

    Give us decent work rules

    Doesn't Recommend
    Disapproves of CEO
  10. 5 people found this helpful  

    Senior Management Out of Touch or Just Doesn't Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Continental Airlines

    Pros

    As a salaried employee, you are given many, many opportunities to work additional hours without compensation and are encouraged to go above and beyond without recognition.

    Cons

    If you love Good Ol' Boy networks, this is your place. Promotions and development are non-existant and the useless level of directors and senior directors are only interested in what they can do for themselves. They will never retain anyone with talent and ambition. Would like to experience the environment of other departments who nominate Continental as a great place to work.

    Advice to ManagementAdvice

    Stop hiring your incompetent friends, promote your hard-working, talented employees instead of simply continuing to harvest their efforts without recognition or appropriate compensation, and be honest instead of blowing smoke about how lucky we are to work in such a great place.

    Doesn't Recommend
    Disapproves of CEO

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