Continental Airlines

www.united.com

Continental Airlines Reviews

201 Reviews
3.7
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek
Jeffery A. Smisek
78 Ratings

Review Highlights

Pros
  • the flight benefits were great too (in 31 reviews)

  • Management support, fair compensation, flexible schedules and generous travel benefits (in 29 reviews)


Cons
  • If you are not a pet or favorite of immediate middle management, you can expect your life to be miserable (in 8 reviews)

  • Also, the company has completely changed and the service has gone down hill since merger with United Airlines (in 4 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Houston, TX
    Former Employee - Senior Manager in Houston, TX

    I worked at Continental Airlines full-time (more than 10 years)

    Pros

    Continental had great travel benefits and forward thinking in regards to technology. The co-workers there are fantastic and are "all in" for taking whatever measures necessary to keep the company moving in a forward direction.

    Cons

    Like some of the other posts; the salaries there are "known" to be far below the market for the 4th largest city in the USA.

    Advice to ManagementAdvice

    Take better care of the talent you have and the company will continue to prosper; just the opposite if you don't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Poor management and employee supervision, lots of politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Executive Assistant in Houston, TX
    Former Employee - Executive Assistant in Houston, TX

    I worked at Continental Airlines

    Pros

    Health, life insurance and airline benefits are good.

    Cons

    Poor management and seniority system of hiring and firing facilitate unfairness towards employees.

    Doesn't Recommend
    No opinion of CEO
  3. 2 people found this helpful  

    It's been downhill since 9-11

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Continental Airlines

    Pros

    Used to be fun and flight benefits used to be good

    Cons

    Terrible Management. United Merger has ruined the company. Terrible promotion practices.

    Advice to ManagementAdvice

    Get back to the Gordon Bethune Era

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    The merger is changing the work environment to a more hostile/less open one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Analyst in Houston, TX
    Current Employee - Senior Analyst in Houston, TX

    I have been working at Continental Airlines

    Pros

    The health and flight benefits are great.

    Cons

    The manner in which they are integrating UA/CO is creating a hostile workplace. It also truly shows UA is definitely in control.

    Advice to ManagementAdvice

    Remember why UA wanted the CO corporate climate and adhere to the philosophy.

    Disapproves of CEO
  6.  

    The snow dog pulls the sled almost to the peak of mount Everest; stops to take a drink of water, "Get me a new dog!"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Continental Airlines

    Pros

    Free flights and descent medical benifits.

    Cons

    There will always be uncertainty as to whether your job will be around in a couple of years, and you will never be assured of any type of pension. Tthe companys pension account, is more than likely to become the company’s “Just in case” account.

    Advice to ManagementAdvice

    Gordon Bathone made this company, and promoted "dignity and respect", but this motto should now be "If we save $0.0001 on this we can buy that" Just as the video you once displayed to all of your hard working employees....."The Plan Is Working!", and indeed it is.

    No opinion of CEO
  7. 1 person found this helpful  

    They don't care about flight attendants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Flight Attendant in Newark, NJ
    Former Employee - Flight Attendant in Newark, NJ

    I worked at Continental Airlines

    Pros

    A good place to have a part time job if you dont care about how much you make

    Cons

    you'll be roasted if you do care about income.

    Advice to ManagementAdvice

    Be more creative

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Do better elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior IT Specialist in Houston, TX
    Former Employee - Senior IT Specialist in Houston, TX

    I worked at Continental Airlines

    Pros

    - Great flexibility in work schedule
    - Co-workers are a great group of people
    - First class international is an experience

    Cons

    - Benefits constantly getting worse with even flight benefits minimal (I bought more tickets than not in the end); 401(k) match gone years ago; long term pensions a pipe dream; Health plan horrible; I won't even mention pay
    - Brown nosing only way to advancement
    - Directors/VP promoted annually with no increase of responsiblites or actual merit; they continually get large pay raises while rank and file get none; they should be ashamed

    Advice to ManagementAdvice

    Need leadership; Smisek is a great example of pre-Gordon leader

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Not worth my, loosing out in the important things in life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ

    I have been working at Continental Airlines

    Pros

    fly with discount, ok paid if u are senior

    Cons

    cant never fly, u cant be sick, u get abuse, u work for free, always trying to scare there employees, that they will do 1000+ cuts every yr, to get what they want

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Disapproves of CEO
  10. 2 people found this helpful  

    Leadership Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director-Level Employee in Houston, TX
    Former Employee - Director-Level Employee in Houston, TX

    I worked at Continental Airlines

    Pros

    It's an interesting and exciting industry. The flight benefits are a big plus. Headquarters offices are functional and centrally located. Generally, a collegial working atmosphere.

    Cons

    Some management employees are only adept at "managing up," and not so good at managing subordinates. Abusive behavior of subordinates is sometimes blindly rewarded with promotions, even when human resources and senior management are aware of the issues. There are a few bad apples that sour an otherwise pleasant working environment. This issue has become more pronounced under Larry Kellner's leadership. Although Mr. Kellner himself is pleasant enough, he is not the leader that previous CEO Gordon Bethune was. As the industry has detiorated, the working environment has become less embued with the dignity and respect that was once a hallmark.

    Advice to ManagementAdvice

    Interview subordinates confidentially about how their managers are doing. The annual written review is inaccurate because of anonymity issues. When there are fewer than about ten or so employees in a working group, it can be easily determined who is making which comments. When the boss has such a crucial role in determining a subordinate's bonus, hardly anyone is going to be completely candid. It turns into an implicit trade of a good review for a bigger bonus and, because of that, an insincere love fest.

    Disapproves of CEO
  11. 3 people found this helpful  

    Poorly managed small stations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - ASA/Gate Agent in Sacramento, CA
    Former Employee - ASA/Gate Agent in Sacramento, CA

    I worked at Continental Airlines

    Pros

    Flight Benefits and benefits of partnering with other companies to receieve discounts and the medical wasnt that bad. Overall, this is a good profession to be in if you are a single person out to see the world. It really depends on what station you are in, ideally it would be a hub.

    Another good thing is your coworkers. Almost everyone I met was very accepting and wonderful to be around. They also put customer service first. Of all of the airlines I noticed that Continental really has their market at heart and REALLY strives to make people flying them happy.

    Cons

    Botton and Middle Management is TERRIBLE! We almost never got breaks, had to go to corporate to get paid properly for overtime not being paid, hourly, etc. Petitions signed by the ENTIRE station for verbal abuse and harassment by station management ignored by HR. The rules changed on a day to day basis but the abuse was horrific to deal with. This company doesnt care about the people who bust their backs in the little stations.

    If you're going to work for this company, go inflight or work ramp.

    They start you off at almost the minimum pay.

    Advice to ManagementAdvice

    Care about your employees. When people bring up a case of abuse to HR, listen, especially when you have 15 others complaining about the same thing. Senior Management puts money before people and will leave a person in power because they bring in cash but dont think twice about the people who are actually earning it for the company.

    Love your employees and they will love you back. Integrity and ethics are key, the company motto is "Working Together" but that very much doesnt hold ground with your bottom level employees.

    Doesn't Recommend
    Approves of CEO

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