Continental Airlines

  www.united.com
Work in HR? Unlock Free Profile

Continental Airlines Reviews

Updated Jul 11, 2014
All Employees Current Employees Only

3.8 196 reviews

59% Approve of the CEO

Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek

Jeffery A. Smisek

(76 ratings)

83% of employees recommend this company to a friend

Review Highlights

Pros
  • the flight benefits were great too(in 31 reviews)

  • Management support, fair compensation, flexible schedules and generous travel benefits(in 29 reviews)


Cons
  • If you are not a pet or favorite of immediate middle management, you can expect your life to be miserable(in 8 reviews)

  • Merger with United destroyed it(in 4 reviews)

16 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great Place to Work

    Senior Manager (Former Employee) Houston, TX

    ProsContinental had great travel benefits and forward thinking in regards to technology. The co-workers there are fantastic and are "all in" for taking whatever measures necessary to keep the company moving in a forward direction.

    ConsLike some of the other posts; the salaries there are "known" to be far below the market for the 4th largest city in the USA.

    Advice to Senior ManagementTake better care of the talent you have and the company will continue to prosper; just the opposite if you don't.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Poor management and employee supervision, lots of politics.

    Executive Assistant (Former Employee) Houston, TX

    ProsHealth, life insurance and airline benefits are good.

    ConsPoor management and seniority system of hiring and firing facilitate unfairness towards employees.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    It's been downhill since 9-11

    Anonymous Employee (Current Employee) Houston, TX

    ProsUsed to be fun and flight benefits used to be good

    ConsTerrible Management. United Merger has ruined the company. Terrible promotion practices.

    Advice to Senior ManagementGet back to the Gordon Bethune Era

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The merger is changing the work environment to a more hostile/less open one.

    Senior Analyst (Current Employee) Houston, TX

    ProsThe health and flight benefits are great.

    ConsThe manner in which they are integrating UA/CO is creating a hostile workplace. It also truly shows UA is definitely in control.

    Advice to Senior ManagementRemember why UA wanted the CO corporate climate and adhere to the philosophy.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The snow dog pulls the sled almost to the peak of mount Everest; stops to take a drink of water, "Get me a new dog!"

    Anonymous Employee (Former Employee) Houston, TX

    ProsFree flights and descent medical benifits.

    ConsThere will always be uncertainty as to whether your job will be around in a couple of years, and you will never be assured of any type of pension. Tthe companys pension account, is more than likely to become the company’s “Just in case” account.

    Advice to Senior ManagementGordon Bathone made this company, and promoted "dignity and respect", but this motto should now be "If we save $0.0001 on this we can buy that" Just as the video you once displayed to all of your hard working employees....."The Plan Is Working!", and indeed it is.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    They don't care about flight attendants

    Flight Attendant (Former Employee) Newark, NJ

    ProsA good place to have a part time job if you dont care about how much you make

    Consyou'll be roasted if you do care about income.

    Advice to Senior ManagementBe more creative

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Do better elsewhere

    Senior IT Specialist (Former Employee) Houston, TX

    Pros- Great flexibility in work schedule
    - Co-workers are a great group of people
    - First class international is an experience

    Cons- Benefits constantly getting worse with even flight benefits minimal (I bought more tickets than not in the end); 401(k) match gone years ago; long term pensions a pipe dream; Health plan horrible; I won't even mention pay
    - Brown nosing only way to advancement
    - Directors/VP promoted annually with no increase of responsiblites or actual merit; they continually get large pay raises while rank and file get none; they should be ashamed

    Advice to Senior ManagementNeed leadership; Smisek is a great example of pre-Gordon leader

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Not worth my, loosing out in the important things in life

    Flight Attendant (Current Employee) Newark, NJ

    Prosfly with discount, ok paid if u are senior

    Conscant never fly, u cant be sick, u get abuse, u work for free, always trying to scare there employees, that they will do 1000+ cuts every yr, to get what they want

    Advice to Senior Managementnone

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Leadership Issues

    Director-Level Employee (Former Employee) Houston, TX

    ProsIt's an interesting and exciting industry. The flight benefits are a big plus. Headquarters offices are functional and centrally located. Generally, a collegial working atmosphere.

    ConsSome management employees are only adept at "managing up," and not so good at managing subordinates. Abusive behavior of subordinates is sometimes blindly rewarded with promotions, even when human resources and senior management are aware of the issues. There are a few bad apples that sour an otherwise pleasant working environment. This issue has become more pronounced under Larry Kellner's leadership. Although Mr. Kellner himself is pleasant enough, he is not the leader that previous CEO Gordon Bethune was. As the industry has detiorated, the working environment has become less embued with the dignity and respect that was once a hallmark.

    Advice to Senior ManagementInterview subordinates confidentially about how their managers are doing. The annual written review is inaccurate because of anonymity issues. When there are fewer than about ten or so employees in a working group, it can be easily determined who is making which comments. When the boss has such a crucial role in determining a subordinate's bonus, hardly anyone is going to be completely candid. It turns into an implicit trade of a good review for a bigger bonus and, because of that, an insincere love fest.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Poorly managed small stations.

    ASA/Gate Agent (Former Employee) Sacramento, CA

    ProsFlight Benefits and benefits of partnering with other companies to receieve discounts and the medical wasnt that bad. Overall, this is a good profession to be in if you are a single person out to see the world. It really depends on what station you are in, ideally it would be a hub.

    Another good thing is your coworkers. Almost everyone I met was very accepting and wonderful to be around. They also put customer service first. Of all of the airlines I noticed that Continental really has their market at heart and REALLY strives to make people flying them happy.

    ConsBotton and Middle Management is TERRIBLE! We almost never got breaks, had to go to corporate to get paid properly for overtime not being paid, hourly, etc. Petitions signed by the ENTIRE station for verbal abuse and harassment by station management ignored by HR. The rules changed on a day to day basis but the abuse was horrific to deal with. This company doesnt care about the people who bust their backs in the little stations.

    If you're going to work for this company, go inflight or work ramp.

    They start you off at almost the minimum pay.

    Advice to Senior ManagementCare about your employees. When people bring up a case of abuse to HR, listen, especially when you have 15 others complaining about the same thing. Senior Management puts money before people and will leave a person in power because they bring in cash but dont think twice about the people who are actually earning it for the company.

    Love your employees and they will love you back. Integrity and ethics are key, the company motto is "Working Together" but that very much doesnt hold ground with your bottom level employees.

    No, I would not recommend this company to a friend

Worked for Continental Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.