Continental Airlines
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Continental Airlines Reviews

Updated Jun 9, 2014
All Employees Current Employees Only

3.8 196 reviews

59% Approve of the CEO

Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek

Jeffery A. Smisek

(76 ratings)

83% of employees recommend this company to a friend

Review Highlights

  • the flight benefits were great too(in 31 reviews)

  • Management support, fair compensation, flexible schedules and generous travel benefits(in 29 reviews)

  • If you are not a pet or favorite of immediate middle management, you can expect your life to be miserable(in 8 reviews)

  • Merger with United destroyed it(in 4 reviews)

40 Employee Reviews Back to all reviews
Relevance Date Rating


    great until gordon left

    Reservations (Former Employee) Salt Lake City, UT

    Prosmorale can swing up or down. it was great with a great ceo (bethune) and lousy after that

    Conssmall profit margin means always counting the beans

    Advice to Senior Managementbe more aggressive with early out retirement offers so you can cycle out your more senior people and lower your average labor rate.


    very fun

    Flight Attendant (Current Employee)

    Prosflight benefits, crews, customers, touring the world, overnights

    Conscrews, bases, senior mamas. per diem is low, transferring is hard

    Advice to Senior Managementbe realistic with newhires on how hard it is to find a place after training...maybe allow them to speak with other classes during training.

    Yes, I would recommend this company to a friend


    Was furloughed

    International Reservationist (Former Employee) Tampa, FL

    ProsI loved working in reservations. the flight benefits were great too.

    ConsI got laid off because of the bad economy

    Advice to Senior Managementget unionized

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    • Work/Life Balance
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    It's fine

    Human Resources (Former Employee) Baltimore, MD

    ProsFee for travel (not airfare) on standby for pleasure travel.

    ConsFlying standby means being granted a seat on your flight after all paying passengers have been awarded their seat and after every employee with an earlier hiring date than you have been awarded their standby seat. Good luck ever getting on the airplane. If the aircraft or flight cancels, you're on your own merit and can be stuck for days.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO


    Flight Attendant

    Flight Attendant (Current Employee) San Francisco, CA

    Pros- Bases available - EWR, IAH, CLE, IAD, DEN, ORD, LAX, SFO ( subject to change, open only when there is a need)
    - Guarantee 83 hours on reserve

    Cons- Days off as reserve (10 days off as reserve but company can move 6 of those 10 days)
    - Reserve call out system - (2) 4 hour on call periods, or 8 hour on call, or 24 hour on call.
    - On reserve for the whole month
    - If you are Quick Called, you must be in the airport within 2 hours
    - 1K/GS customers get first choice of meal inflight, and are seated in the last row of first class,

    Advice to Senior Management- How do you expect inflight crew to sell more food/alcohol for, when we are not given any commission for it.
    - The GS customers think they have too much power, and the company already know that because Inflight has been complaining about it, but they are not doing anything about it.
    - Live a few days in our shoes and let's see if the way you want us to provide customer service works.
    - Tell catering to come on board with us on our flights, and let's see if their cooking instructions work.
    - Since merging with United, Continental customers and workers are have seen a decline with customer service.
    - Stop short staffing flights, we need more FAs to provide the customer service you want.
     - Bring back Gordon Bethune

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO


    Continental was a great company, United's ways and methods are prevailing.

    Anonymous Employee (Current Employee) Cleveland, OH

    ProsThe culture and teamwork. displayed on a daily basis.The travel benefits along with the excitement of working for a great airline.

    ConsUnderpaid compared to industry standard. Management has their favorites, .Promotions are given to those who are liked and not always the most qualified.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO


    Started off Great but then.....

    Senior Financial Analyst (Former Employee) Houston, TX

    Pros-Work-Life balance was incredible. Time off is very flexible, whenever needed. The first manager I had would let us go early sometimes for happy hour! (too bad things didnt' stay that way)
    -Travel benefits are unmatched.
    -Lot of good people to work with (depending on group)

    Cons-Salary was mediocre compared to industry average. Lot of "new hires" fresh out of college.
    -Difficult to move up the ladder.
    -A lot depends on the group you are in. My first team was incredible, I loved it. Then they had cutbacks and I moved into a group that was horrible. Can be "clickish".

    Advice to Senior ManagementDon't get caught up in the corporate madness. Remember your employees are what run your company.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    The flight benefits were great

    Senior Analyst (Former Employee) Houston, TX

    ProsThe benefits were great at Continental Airlines. We got to see a lot of the world.

    ConsAdvancement is based on who you know, not what you know. The merger will dampen it even further.

    Advice to Senior ManagementDon't lose the original Continental Airlines company culture.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    An experience everyone should have, for a while...

    Senior Analyst (Current Employee) Houston, TX

    ProsPre-merger: The flight benefits are the draw for 99% of the employees. It can be difficult to fly as a passrider but once you figure it out, your set. This is especially true if you don't have small kids or have the flexibility to travel without them. Depending on your work-group, the management can be fair, balanced, driven, inspiring, and all the other things you want from a management team. Typically, if you put in the effort, you are rewarded with an enriching career experience and expanded knowledge of both the Travel Industry and your particular field. So much so, you don't care that the average seniority is 15+ years, making advancement difficult.

    ConsThe salary scale, compared to industry standards (in your field of expertise, not the airline industry) is nowhere near competitive, so if you can't take advantage of the flight benefits, don't bother.
    Post-merger: Employees generally feel as though they are completely left in the dark. From what we have been told so far, the flight benefits will no longer have the drawing power they once had and flying as a passrider will be next to impossible. The vaunted Continental Culture is being slaughtered. The degree of politicking, lying, and outright unethical treatment of a vast majority of employees is astounding, from the average employee's point of view. It seems clear so far that a majority of the management team selected from Continental to join the 'new' United were NOT the folks that made the Continental Culture a premier employment opportunity. Additionally, the management 'grunts' that made Continental the success it was, fostering the camaraderie and productive environment, are in most cases being treated as expendable fodder. It is difficult to see past all the jockeying for the few positions in the merged company to believe it will be an environment worth working in or a company you want to be involved with. The attitude and the culture trickle down from the top, and right now the wrong decisions are being made about who should be in those top spots.

    Advice to Senior ManagementUnfortunately, the merger puts everyone in a difficult position. So far the trend seems to be selecting business oriented managers with no people skills at all. This is potentially great for the share holders in the short term. However, the key talent is noticing and it may be too late to stop the exodus. 'Dignity and Respect' appears to be a philosophy of the past.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    I enjoy my job very much, but my direct management team is not very good.

    Anonymous Employee (Current Employee) Houston, TX

    ProsThe best thing about Continental AIrlines are the flight benefits and profit sharing.

    ConsMy direct managers are out-of-touch with its employees because they demand respect, yet they are unwilling to give it.

    Advice to Senior ManagementThe merger of Continental Airlines and United provides a unique opportunity to get it right, I can only hope it will happen!

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