Convergys Reviews

Updated July 23, 2015
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2.9
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Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
228 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

920 Employee Reviews

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  1. Great Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Sergeant Bluff, IA
    Current Employee - Team Lead in Sergeant Bluff, IA

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Easy to move up within the company if you have great work ethic.

    Cons

    -Work load for Team Leaders -Its one thing after another and it keeps piling up and we do not get enough time to coach our agents

    Advice to Management

    Don't forget to focus on those who do well and not just those who are not.


  2. customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great information on interviewing skills,great advice on how to answer difficult interviewing questions

    Cons

    have to go through alot of sign ups just to get too the information that you are seeking for


  3. RCI is the worlds largest time share company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RCI Travel Guide in Ogden, UT
    Current Employee - RCI Travel Guide in Ogden, UT

    I have been working at Convergys full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company is awesome, money is decent. People here are great and really work with you and want you to succeed

    Cons

    The actual members are aggravating most of the time because the whole exchange system is a lot of information and kind of confusing, but if you can talk them through it the rest of the call goes pretty smoothly. RCI really pushes sales though, so if you're not confident with sales probably shouldn't go after this job because they are VERY competitive.

    Advice to Management

    Please update the systems we work with as well as the website. It's really not too complicated but it would really help the calls go by more smoothly. Also the website really needs to be more user friendly. Half the calls are because you have to walk the members step by step how to do things on their own, which means less time to try and make sales.


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  5. Helpful (1)

    Technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Assistant in Research Triangle Park, NC
    Current Employee - Technical Assistant in Research Triangle Park, NC

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, fun environment, great people and managers, fun work that is always changing, availability to move up and try different programs

    Cons

    In office work, means a longer commute that I am used to. I would prefer a work at home position and will continue to apply to those on the site


  6. Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Mangar
    Current Employee - Operations Mangar

    I have been working at Convergys full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Builds great experience to find a better paying fit for you.

    Cons

    Pay. $40k salary for working 50 hours a week.

    Advice to Management

    I know we're an outsourcing company, but job needs to start at 48......minimum and that's still too low.


  7. Convergys Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Cincinnati, OH
    Current Employee - Operations Manager in Cincinnati, OH

    I have been working at Convergys full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Established processes, methodologies, Talent development

    Cons

    Unaligned professionals especially externally hired employees and bias judgement

    Advice to Management

    Have a tool where employees can air out their complaints especially if it involves their direct boss without worrying about s9meone getting back at them


  8. Helpful (1)

    Customer support associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Appleton, WI
    Current Employee - Customer Service Advisor in Appleton, WI

    I have been working at Convergys full-time (More than a year)

    Pros

    Fun people to work with, laid back environment

    Cons

    Pay and raises are low, bonuses are next to impossible to max, managment takes full advantage and leaves out the agents


  9. Easy job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EBay At Home Agent
    Current Employee - EBay At Home Agent

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    At home, low stress, making outbound calls so a lot of times you get VM

    Cons

    THE pay is pretty low

    Advice to Management

    None management is great


  10. Operations manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Operations Manager and Operations Manager in Ogden, UT
    Current Employee - Site Operations Manager and Operations Manager in Ogden, UT

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    PTO, 401 k and medical benefits. I enjoy the people I work with

    Cons

    Low wages with little or no compensation for stretch assignments resulting in 60 plus hour work weeks

    Advice to Management

    Take care of the management team that's driving results and producing green score cards


  11. Helpful (1)

    Not the worst place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Tampa, FL
    Current Employee - Technical Support in Tampa, FL

    I have been working at Convergys full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Pay is a little below a living wage, but above minimum (~10/hr in Sirius, ~13/hr in Dell, AT&T works off commission). Work is dead easy, if droll. If it wasn't for my coworkers, I wouldn't still be working here. Great coworkers make a 'just enough' wage a lot more enticing than ending up in a job with better pay that I couldn't stand to be at.

    Cons

    There is definite sexism in the workplace from the all-female upper administration. If you're not female, there is a strong chance you're not moving up the corporate ladder to even low level supervisory roles. Also, they are continuing to find ways to reduce benefits and pay at every step, with most recent being cutting holiday pay hours. The health benefit packages are more expensive and less coverage than private plans obtained for an individual outside the company, you'll save yourself money to get your own health, dental, and vision coverage elsewhere. If you ever intend on a raise, go elsewhere. The pay is set, and you'll NEVER see a pay raise after the 6mo 'you haven't quit yet' raise.

    Advice to Management

    Since you're cutting corners, cutting benefits, and cutting pay in other places, then you should give a pay raise. It's been years since there was a pay raise.



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