Convergys Reviews

Updated July 2, 2015
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2.9
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Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
227 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

904 Employee Reviews

Sort: Popular Rating Date
  1. Technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Assistant in Research Triangle Park, NC
    Current Employee - Technical Assistant in Research Triangle Park, NC

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, fun environment, great people and managers, fun work that is always changing, availability to move up and try different programs

    Cons

    In office work, means a longer commute that I am used to. I would prefer a work at home position and will continue to apply to those on the site


  2. Easy job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EBay At Home Agent
    Current Employee - EBay At Home Agent

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    At home, low stress, making outbound calls so a lot of times you get VM

    Cons

    THE pay is pretty low

    Advice to Management

    None management is great


  3. Customer support associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Appleton, WI
    Current Employee - Customer Service Advisor in Appleton, WI

    I have been working at Convergys full-time (More than a year)

    Pros

    Fun people to work with, laid back environment

    Cons

    Pay and raises are low, bonuses are next to impossible to max, managment takes full advantage and leaves out the agents


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Love What I Do - Team Leader Sales Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader Sales Operations in Cincinnati, OH
    Current Employee - Team Leader Sales Operations in Cincinnati, OH

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great management, Great tools for managers, technology, Work at Home, Developing my agents, family virtual atmosphere, Convergys provided equipment

    Cons

    Sometimes overworked, low pay for managers, communication sometimes is terrible.

    Advice to Management

    Please review the trends in pay and adjust it for the current marketplace as the salary is a bit low for some of us with experience. The yearly raise percentage is a laugh in our face. We are running your business. The CEO should look into our business instead of not seeming to care.


  6. Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Vacation paid holidays pto uto

    Cons

    Schedules training work weekends hours

    Advice to Management

    Nothing


  7. Great Starter Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tampa, FL
    Current Employee - Team Leader in Tampa, FL

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fast paced environment,great building amenates such as : gaming systems, computers, pool tables, and ping pong. Full size cafeteria with a good drink selection. Some area of oppritunity to move up.

    Cons

    Long hours, not enough compensation for the workload

    Advice to Management

    Hire higher quality employees so my job inst to be a babysitter.


  8. Talent Acquisition Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Pueblo, CO
    Current Employee - Talent Acquisition Manager in Pueblo, CO

    I have been working at Convergys full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun workplace. Great discounts and benefits!

    Cons

    Hiring plan was consistently high for our very limited market.

    Advice to Management

    Review hourly wages to promote longevity within the organization.


  9. Rotating Door - Due To:

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Jacksonville, FL
    Current Employee - Retention Specialist in Jacksonville, FL

    I have been working at Convergys

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home - PTO (although too much is required to take paid time off - ie - sick days etc). Company wants 3 weeks notice to provide your EARNED paid time off. Leaving sick days unpaid.

    Cons

    Training is a litle fast. Policies are written everywhere but the interpretation from one team leader to the next is a bit different. Ultimately, I do not like being scored /compesated / rewarded based on how a customer feels about the company as a whole. Rather than providing incentives on what the customer feels about the company as a whole, they should be provided on how they feel about the representative. And furthermore, if I'm scored on how a customer feels about the company as a whole I wonder if that is even legal. Lay offs are too quick not conforming to the Warn Act.

    Advice to Management

    More procedural information tied in with policy information. More than one assistant in chat whether is TL or otherwise. A helpdesk for Q&A that is available by phone rather than just chat.


  10. Great Place to Work and Grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Convergys has provided me with many opportunities to grow within the company. Convergys offers a casual, yet professional work environment. I have an excellent benefits package and receive many company discounts. It is awesome being a part of a global leader in the call center world. I have promoted internally twice and am looking to have a long term career with Convergys.

    Cons

    It can take time to get new log in information. Convergys partners with many fortune 500 companies and sometimes those relationships change. This is a pro and a con. Convergys sets the expectation that in many cases your role or project might change.

    Advice to Management

    Continue to active with your employees. A simple thank you in an email can go a long way. Convergys Days is a great event, keep it up! Look for additional opportunities to recognize.


  11. Talent Acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Associate in Gilbert, AZ
    Current Employee - Talent Acquisition Associate in Gilbert, AZ

    I have been working at Convergys (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team managers are awesome! Fair attendance policy. PTO accumulate from day one. Global company with growth opportunities.

    Cons

    Building needs an upgrade



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