Convergys Reviews

Updated August 29, 2015
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Convergys President & CEO Andrea Ayers
Andrea Ayers
131 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

419 Employee Reviews

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  1. Customer Service Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Helping customers solve their problems

    Cons

    Either very good supervisors or very poor supervisors that do not assist employees

    Advice to Management

    Care about your employees


  2. Horrible Company! Run Away As Fast As You can!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cisco Repair Tech in Murray, UT
    Former Employee - Cisco Repair Tech in Murray, UT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    None. They don't care about you or your family or what is happening in your life. You are a very replaceable warm body and they never let you forget it.

    Cons

    Everything. Hotel seating, horrible selfish leads, filthy environment. Paycheck errors, horrible training, untrained, uneducated trainers, broken equipment.

    Advice to Management

    Close up shop and quit torturing people. You are all horrible.


  3. Not good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenville, NC
    Former Employee - Anonymous Employee in Greenville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    !Can't think of any pros.

    Cons

    Under pais and supervidors didn't support agents on any issues

    Advice to Management

    Listen to workers needs and work in a timely manner so solve issues.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. not the best work from home opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Jacksonville, NC
    Former Employee - Customer Service Representative II in Jacksonville, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    working from home, training was paid

    Cons

    scheduling was a nightmare, was promised to be a part time shift however they put me on a full time 7 day a week schedule for a month, promises broken all the time, wasn't considered a team player because I didn't join the "clique" of brown nosers. I just wanted to bump down from full time to part time because they offered VGH (voluntary go home) no pay all the time. I was already working a part time schedule when I asked for it. The environment even for work at home was juvenile at best, it really felt like I was in high school again. There was no leadership, the training we had was basic and it was applied on a daily basis, however when we had "team meetings" that were supposed to happen once a week, I was lucky on my team to get them once a month. We got updates to our training during those meetings and never failed, it always was the wrong information or had absolutely nothing to do with what we did as agents. Oh and the "bonuses" were a joke as well. Thanks so much for the tshirt or a chilis gift card, would have much rather gotten a monetary incentive. How about instead of promoting brown nosers who really didn't understand their job, promote the ones who show consistent NPS scores, met their metrics, and showed incentive to their TLs by sharing info instead of keeping it to themselves.

    Advice to Management

    listen to your employees, not the TLs who are just there to earn a paycheck, better bonuses, and work with your employees so they are not leaving en masse due to scheduling issues.


  6. Awful Experience With A Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Arnold, MO
    Former Employee - Customer Service Representative in Arnold, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time

    Pros

    I would say the closest Pro would be the pay, but even at that it was not that great!

    Cons

    For the campaign, AT&T customer service, you get low level pay. ATT pays their employees in customer service up to $17/hr and here you get $10. I understand it is contracted to a third party but that means that they are pocketing about $7/hr per employee. The management was awful!! They promote people who have little experience in call centers, promotion is based solely on stats. The trainers are cocky and argumentative.

    Advice to Management

    REVAMP THE ENTIRE COMPANY!!!!


  7. Promises Not Kept to Employees

    • Culture & Values
    • Senior Management
    Former Employee - Customer Service Agent in Roy, UT
    Former Employee - Customer Service Agent in Roy, UT
    Doesn't Recommend

    I worked at Convergys full-time

    Pros

    they pay 10.50 per hour, which is better than a few other low paying call centers that still exist out there.

    Cons

    They make promises of a better shift that will be available it you work the closing shift for now, although that doesnt happen there quick enough nor at all for most. Also they make promises of incentives, bonus money, over time and stipends paid by their vendors...although when your payday comes, that money is magically missing as well as forgotten and denied to you for whatever reason. The team leads at Convergys act like spoiled entitled teenagers who dress like they are going to a night club or to run a marathon, very unprofessinal atmosphere and team leads are dating one another and being non discreet about it as well.

    Advice to Management

    clean house, have a zero tolerance policy for unprofessionalism in the workplace and keep your promises where employees money is concerned as this is the law


  8. Home Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Agent in Stanley, VA
    Former Employee - Home Agent in Stanley, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    There are no good reasons to work for Convergys.

    Cons

    Worst company ever. Don't work here!

    Advice to Management

    Get your act together!


  9. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work @home don't have to commute to work, saves transportation costs

    Cons

    Couldn't meet the scheduled drug screening due to transportation issues(only gave me 1 day to finish), so they un-enrolled me after i busted my @ss getting all the equipment needed to work there (headset, ethernet cable) total waste of time non-sympathetic company


  10. Club of Unprofessional Managers

    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Convergys as a contractor

    Pros

    Paid on time, win prize

    Cons

    No commission as promised, they put their hands on you, no security, break hipaa laws, fights break out every other week, high turnover rate, care about breaks more then helping customers on the phone, upper management does not communicate with lower level workers, HR is non-existent, they fire most people before project is over, write-ups come every week even with high sales

    Advice to Management

    If you don't like your job don't lash out on employees. Find a job that you are good at and stick with it.


  11. CUstomer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Service Representative in Saint Louis, MO
    Former Employee - Technical Service Representative in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    The only pro was that there was always overtime available and it was easy to obtain.

    Cons

    Well Convergys is really unorganized. I didn't even see my supervisor and they don't care about their workers.



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