Convergys Reviews

Updated October 16, 2014
Updated October 16, 2014
1,389 Reviews
2.9
1,389 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
308 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 87 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 58 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 72 reviews)

  • benefits are too expensive, there is no work-life balance, at Convergys, work is your life (in 23 reviews)

More Highlights

267 Employee Reviews Back to all reviews

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  1.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Jacksonville, FL
    Former Employee - Customer Service in Jacksonville, FL

    I worked at Convergys full-time (more than an year)

    Pros

    They give you gift cards but they are taxed. 10 dollar gift card is really worth about 4 dollars. Thanks!

    Cons

    No work life balance. You are yelled at while making less then other positions with the same title. If you accrue paid time off you are not allowed to use it without it affecting their point system. If you are pregnant!! Forget about it. If you see the Dr. they will tack on points that will affect you keeping your job. Your peers are not happy. Your boss is not happy. They will fill your head with moving up in 6 months but fat chance of that ever happening. If you think $13.75 is alot of money to be in charge of 20 people with different back grounds and very young is great go for it... I say run as fast as you can....

    Advice to ManagementAdvice

    Be a true leader. Don't get involved in little clicks. Keep your team professional. Don't let people dress to work like they are hitting the night life.. Don't think your above everyone else when you hate your job. Take pride in your work and a sense of ownership with your company. Even if your not even close getting paid well. It's your life and your job. If you enjoy living in poverty then do it with class.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    The worst job ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service Representative in Hickory, NC
    Former Employee - Customer Sales & Service Representative in Hickory, NC

    I worked at Convergys full-time (more than an year)

    Pros

    It was a job at the time.

    Cons

    This job is so cut throat. Go through training think it's all good. Get out on the floor different picture.

    Advice to ManagementAdvice

    NO PRAISE WHAT'S SO EVER BY MANAGEMENT!!! You either have one Manager who just focus on sales (because they get there paid out from there agents) or managers who just don't want to take there time to help you. Too busy I guess. Just like we are held to the WTR (willing to recommend) standard for AT&T I would never recommend this job to anyone......... TOO STRESSFUL for the little pay and the crazy schedule. 3:30-12 5 days a week no thank you. Maybe upper management needs to be a little more professional about how they handle their business. You don't discuss other employees situations with other Managers in the hallway of the site. Not very professional. Just saying!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Terrible job, benefits, pay, management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service Representative in Hickory, NC
    Former Employee - Customer Sales & Service Representative in Hickory, NC

    I worked at Convergys full-time (less than an year)

    Pros

    The only pro to working for converges is the set schedule.

    Cons

    Everything from the pay down to the job its self the job is extremely stressful they require you to meet sales goals that are very high to reach and also have a very high turn over rate i worked here around 8 months and maybe one person out of a class of 25+ people were left from being let go. DONT work here!!!

    Advice to ManagementAdvice

    have some respect for your employees NOT every customer wants to purchase additional services your employees shouldn't be penalized for not being able to get the customer to sign up for more products.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    If you can help it, just dont take this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computing Services in Murray, UT
    Former Employee - Computing Services in Murray, UT

    I worked at Convergys full-time (more than an year)

    Pros

    the time off policies were reasonable, was able to earn about two weeks off, ithn one year of working there

    Cons

    HR had overhired. That should have been my first sign to run. The majority of team leads were idiots, mine in particular especially terrible. One day i was having issues logging into my computer and i had talked to another tl to fix my attendance, since he know i was there. TWO WEEKS LATER that other idiot never fixed it after he told me several times he would. Conveniently he forgot. In retrospect they were probably pushing me to quit. My team lead accused me of being off of the phone for an hour and a half doing nothing. I felt so betrayed because first of all it is not in my character as his top performer/ lacky. And secondly it is impossible to not get caught. Within 15 mins, youd be caught. He still and insisted and wrote me up. i fought it kicking, and made a total scene until upper management proved me right. But did i get an apology for such a bs accusation? Nope. They tried to write me up for some other stupid minor infraction instead. Got to love how appreciated i was for training their employees, doing extra work taking escalated calls for nothing but brownie points. So unless you are a brown noser, of planning on having absolutely immaculate attendence, dont expect any type of advancement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Your a number to management. Get used to It.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Jacksonville, FL
    Former Employee - Anonymous in Jacksonville, FL

    I worked at Convergys full-time (more than an year)

    Pros

    Easy to get friends hired on so you have company but other than that nothing beneficial.

    Cons

    Horrible flexibility with when you work to trying to take time off. If you want to take a vacation then plan on last minute plans. I was lucky to request a holiday off 2 weeks in advance and that was with haggling management.

    As for as flexibility when you work there is none. Probably 90 percent of the people I worked with worked nights and both weekends. If you were that lucky 4 percent you got one weekend day off and the slim 1-2 percent would somehow manage weekends off. If you did get a decent schedule don't expect it to stick for more than a month.

    Whwn you work for convergys you're really working for another company that has contracted out to Convergys. Specifically for a call center work. The "client" who I represented is one of the biggest tech companys in the world. (Think smart phones and computers). Pay was horrible and depending on the time of the year there would be mandatory overtime or cut hours. No paycheck security with this company.

    Management just sees you as a number. Do good one month and you get a piece of paper thst says "advisor of the month". Get a few bad surveys (you are serving customers ofcourse) and they treat you like you're worthless. Can't forget about a performance writeup.

    If you're lucky enough to somehow put up with all of this then you certainly have a chance to move up in the company. When I say move up I mean a team lead or training position that is maybe a 1-2 dollar increase on the already low pay. Yet this comes with an extreme amount of responsibilities and ofcourse when they don't need you anymore they cut your pay and you go back on the phones.

    The turnover is horrendous. They could hire about 200-300 people and in a month you'd be lucky to see even half of them.

    I could go on and on but the bottom line is if you need a job, this is a job. Just expect to be treated like a number, horrible working hours, and management that only cares about their bonuses. Oh and if you're lucky you just might not get a written that month!

    Advice to ManagementAdvice

    Stop looking at your workforce as a number. We are people too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Convergys Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Heathrow, FL
    Former Employee - Operations Manager in Heathrow, FL

    I worked at Convergys full-time

    Pros

    Most of the people are very nice

    Cons

    Untrained leadership, constant change, underpaid by industry standards

    Advice to ManagementAdvice

    Value your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Convergys Tamarac

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Convergys

    Pros

    Convergys Corporation policies and guidelines.

    Cons

    Fast pace. Not always consistent with their code of ethics.

    Advice to ManagementAdvice

    Practice professionalism
     I am a previous employee and top performer that resigned from a position as a top performing customer service sales representative. The Tamarac Florida location of Convergys Corp. management's lack of professionalism and weak follow up in response to a detailed HR complaint letter about a conflict of interest in regards toseveral listed measurable work hinderances that I listed denied me the freedom to work in a professional work environment as a person with some of the highest scores and best quality overall. Upper management allows team supervisors they know personally to have a seat of power to use intimidation tactics against top performing agents. I was sent to training and coached over and over as a top performer several times weekly. I was put in suspension, also known as deadskills
    with no verbal communication or written form of warning for such measures and placed back in the queue with no explanation for why I was suspended from calls or why I was put back in, on the same day. There was one week when my team leader listened to only my calls and every single one of my calls for an entire day. This is obviously a conflict of interest when a supervisor cannot be disciplined for Company time wasting intimidation tactics towards specific high performing employees on a regular basis. I will never trust Convergys corporation again or buy Att products again for what I learned about both companies' lack of following through with their legalised code of ethhics that they require all there employees to adhere to. I am eligible for Uverse and I wont sign up because convergys ATT tea
    Am left a horrible impression on me, working for them is against my personal morals and ethics as a socially conservative liberal woman based on my experience with Convergys Corp Tamarac Florida location as a top performing emplyee whom chose to resign for upper managements lack of professionalism.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Company Ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Promotes from within
    Base Salary finally being increased to come closer to industry standard

    Cons

    You will never get a raise unless it is it a special promotional raise (i.e. to reward attendance).
    You will not be given any consideration for a schedule that works for your personal life, such as family needs.
    You will be fired for "behaviors" that they claim you are not improving in, so that they do not have to pay unemployment benefits when they fire you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Stuck in TL position forever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader
    Current Employee - Team Leader

    I have been working at Convergys full-time (more than 8 years)

    Pros

    Working from home is nice.

    Cons

    benefits are too expensive, there is no work-life balance, at Convergys, work is your life. Company does not adhere to it's own policies and values but will hold front line employees accountable to them. You walk on eggshells to avoid upsetting the boss, your opinions are rarely validated, no trust, you are not able to discuss your work related problems, you feel stuck all of the time.

    Advice to ManagementAdvice

    Come out of your ivory tower and huddle with the masses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    do not work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Representative in Lubbock, TX
    Former Employee - Phone Representative in Lubbock, TX

    I worked at Convergys full-time (less than an year)

    Pros

    9.25/hr; pay was good; met some really great people in training

    Cons

    they don't work with school schedules even though they say they will; will schedule you when you can't work and write you up for missing work or calling in; poor management; TL's kept changing; when you need help, most of the time there is no one around to help you, you have to figure everything out on your own and hope that you don't break the rules because you will get written up if you don't do it convergys' or comcasts way.

    Advice to ManagementAdvice

    communicate with each other and quit treating the people that answer the phones and do all the work like scum. we are people with lives and families etc. please treat them with respect.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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