Convergys Reviews

Former Employee – worked at Convergys full-time for more than a year

Pros – Good Benefits, the catering guys especially jay has amazing fritters!!!!

Cons – The workplace is very wanna-be professional. They are all about the rules and moments but let others get away with things. Who you know not what you know.

Advice to Senior Management – Be fair, don't let others make it by and just do away with the rest.

Yes, I would recommend this company to a friend

Former Employee – worked at Convergys

Pros – my recruiter went all the way for me

Cons – not enough support. too many team members per team leader

Current Employee – been working at Convergys full-time for more than a year

Pros – They do offer benefits, at a very high cost

Cons – Treat employees like children, Systems constantly shutting down, so stringent about schedule adherence they will not even excuse an evacuation due to a tornado or Hurricane, miss one day with a Dr's note and not excused, miss several, they excuse it????? Time restraints on calls unreasonable, If you are disabled..good luck, it takes forever and threatening action to get them recognized. If you need accommodations, it takes an ACT OF GOD to get it up the line, they harass you with pop up messages and phone calls from operations center. NOT EMPLOYEE FRIENDLY!

Advice to Senior Management – Start treating your employees like the adults that they are. STOP harassing the DISABLED and your points system sucks. If you can excuse someone because they have to evacuate their home because of a tornado or Hurricane, something is very wrong with your management, policies and Company. Stop outsourcing all these jobs, customers complain that they don't like it and they can't understand a word these people are saying! IT IS UNAMERICAN!!!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Convergys full-time

Pros – great benefits, work from home opportunities

Cons – no opportunities for growth, no opportunities for growth

Advice to Senior Management – learn to recognize talent - good people are the heartbeat of any company

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Convergys full-time for more than 8 years

Pros – Some flexibility with work schedule

Cons – Negative environment - resources were sent overseas & difficult to work with & communicate due to language barrier & lack of experience with North America customer requirements. The Call Center groups run this company.

Advice to Senior Management – Focus on the people - the mass exodus from the company is overwhelming.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Convergys full-time for less than a year

Pros – pto, is the only pro

Cons – The fact that selling is a part of the job was never disclosed in the interview and I never would have accepted the job. I did not find out until almost the end of training we had to sell and had quotas to make. The descrption of the job I was sent never mentioned any selling. Cannot make it out of transition if sales quota is not a certain percentage. A "tool" called Ad Lite made no sense and was too much trouble to use and you could be written up for not using it, as well as being written up for not meeting sales quotas. Schedule's are ridiculous, and attendance policy is terrible. Does not pay enough for all the tasks that are required especially the selling part. Training is terrible and is too short of a duration, Its hard to learn something that is difficult in a 20 min so called traing class, that being said is bundles. Ace is the customer service dept, more like I do EVERYTHING department, whats the point of have tech support, equipment and bundles dept if ACE still has do EVERYTHING!

Advice to Senior Management – Pay employees more money, make it known in interview if selling is required , change training, get rid of Ad Lite, it just slows the employees down. Get rid of Ace or just make it a customer service/billing dept, not having to order equipment, tech support, etc.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Convergys full-time for more than a year

Pros – Guaranteed hours, paid time off, and building security.

Cons – Lots of money to be made, but not worth the stress of the job. If you need help, there's never anyone there for you. Employees steal lunches that are left in the cooler by other employees. It feels likes prison with the solid colored walls. Management is terrible and very unwilling to help in a time of personal need. You're nothing but a number.

Advice to Senior Management – Help employees instead of shunning them away when they aren't on your team.

No, I would not recommend this company to a friend

Former Employee – worked at Convergys full-time for less than a year

Pros – They offer benefits right away.

Cons – The customers that you work with are not very friendly because they just have problems. That is why their calling.

Advice to Senior Management – You shouldn't leave the new employees high and dry after the few weeks after training.

No, I would not recommend this company to a friend

Former Employee – worked at Convergys part-time for more than a year

Pros – none at this time pl,ease

Cons – handle time needs to be forgotten- poor customer service- systems always crashing - treat employees better-- they promise 5 weeks of training, but in my experience due to theri system crashing my system did not get proper training- and then had issues with it for three months after it- ended up buying a new hard drive-- files as they tried to load it were saying corrupt- - fought with them for 6 months to back me to part-time- disabled- even after a yr very uncomfortable with system- Moved problems to thumb drive and they still tried to blame your isp- lied when begging since first incidence saying i could not go back through- when i know they do do it.- was not educated on how to get short-term disabilty and could not sign up for it and issues with arms affected aht - sla s do not cover wages- and time limit involved

Advice to Senior Management – give what you promise- even if you have to send back through training, make client clean up systems- educate on how to sign up for benefits- fix your systems- quit blaming tech systems for issues multiples are exeriencing- - clean up your act- make a stand for employees and customers-- they are both the business- very inconsistent- interview process needs to be slowed down and all explained - you do have people on disabilty

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Convergys full-time for more than a year

Pros – Relatively decent benefits for health/vision.

Cons – Extremely poor training/unprepared trainers, non-stop system issues that they refuse to fix (and ultimately wind up penalizing YOU for, even though they acknowledge that the problem is on their end), team leads who insist that you improve but give you no means or advice on how to do so, buggy, dated programs, key tools for employees inaccessible by any other means besides their proprietary internal system (that you can only use if you're scheduled to work and are signed in). Have to request time off 2 weeks in advance (and have it approved - which is entirely at the discretion of your team lead), same thing goes for FMLA or personal leave. Schedules change whenever they feel like it. Have been known to discriminate against minorities, disabled people and anyone else they feel doesn't fit the 'corporate' model. Many of the employees are catty religious homeschooler stay-at-home moms. The place has a pretty impressive public face but when you get right down to it, it's little better than a sweat shop.

Advice to Senior Management – Close up shop. Either that, or stop abusing your workers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company