Convergys

www.convergys.com
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Convergys Reviews

Updated February 25, 2015
Updated February 25, 2015
452 Reviews
3.0
452 Reviews
Rating Trends

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Convergys President & CEO Andrea Ayers
Andrea Ayers
452 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

452 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Good for People Who Have Never Worked Before

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Convergys

    Pros

    McAlpine location, Charlotte. Newly redecorated, new work stations, break room, etc = pleasant working conditions. One hour for lunch. Excellent paid training. Constructive coaching every week by supervisor. Could switch a day with co-worker with approval of supervisor. Most of the management was very nice. Majority of co-workers very nice. Good benefits.

    Cons

    Pay was only $9/hr with no chance of a raise for at least one year. Their idea of an incentive was a $0.50 raise if you had perfect attendance (not late by even one minute) for six months straight. They will hire anyone, even those with criminal records or pending trial. While I was there, the police came to arrest a guy for murder. Not safe to leave a purse or even a sweater at your desk for one minute or it may be stolen. I was there one week and had the GPS stolen from my car and I was in the front row by the main door!!! Very high turnover rate due to inferior hiring standards. Attendance is such a problem that they hold perfect attendance parties with presents for anyone who did not miss a day's work for one month.

    Advice to ManagementAdvice

    You get what you pay for. Pay more and hire better people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Murray, UT
    Former Employee - Customer Service and Problem Resolution Representative II in Murray, UT

    I worked at Convergys full-time (more than a year)

    Pros

    Good hours, great people to work with, good amount of PTO

    Cons

    Manager was a hypocrite, "Do as I say not as I do" attitude

    Advice to ManagementAdvice

    Do not write someone up when you are doing the same thing yourself.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Chattanooga, TN
    Former Employee - Customer Service Representative II in Chattanooga, TN

    I worked at Convergys full-time (more than 3 years)

    Pros

    Fast paced environment. learn as you go on the job. Every call is different. Training is good. Compensation is always changing. Sometimes you get paid, sometimes you don't.

    Cons

    Office culture is bad. There is no work life balance. The hours are always changing. You can never schedule outside activities because your schedule constantly changes. You are never paid what you are owed or when you are owed it.

    Advice to ManagementAdvice

    Work with your employees. Appreciate the work they do. Pay them as they are due to be paid.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    It was ok, a lot of frustration though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Brownsville, TX
    Former Employee - Customer Service Representative in Brownsville, TX

    I worked at Convergys full-time (more than 5 years)

    Pros

    The pay is ok, could be better for frustration you have to deal with.

    Cons

    Team leaders and trainers are sometimes not properly trained or take it easy, and don't know a lot of the answers which makes it very frustrating and hard to work with.

    Advice to ManagementAdvice

    Make sure your team leaders have good experience and stats to prove it, sometimes agents know more than team leaders.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Team Leader of Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader of Operations in Wilsonville, OR
    Former Employee - Team Leader of Operations in Wilsonville, OR

    I worked at Convergys full-time (more than 3 years)

    Pros

    My co-worker are amazing people and the goals set for management are reachable to a point.

    Cons

    The pay was to low for a new family to love on/get by.

    Advice to ManagementAdvice

    Take the time to retain the managers that made difference good of the staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Demands exceed Life Balance Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Convergys full-time (more than 5 years)

    Pros

    Good benefits & compensation to mid-level managers and higher

    Cons

    Challenging to keep things on par

    Recommends
    Neutral Outlook
  8.  

    Good Company, Tough business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (more than 5 years)

    Pros

    New-hires are given extensive training and lots of support. If you are proactive you can move to management pretty quickly. Most managers are supportive and will help you grow into higher positions if they can.

    Cons

    Getting beyond first-level management takes quite some time. The BPO business is entirely about satisfying the client companies and the external customer always takes precedence over the internal customer (employees). This also drags down the pay-scale. Very little formal training for managers. The company looses good people due to the lack of training available to managers.

    Advice to ManagementAdvice

    Develop the whole of your workforce. B level managers need more and better training! Promoting people to the next level without adequate training causes them fail and loose faith in their abilities. A formal training program for B and C level positions would result in higher performance and less turnover.

    Recommends
    Positive Outlook
  9.  

    Good Benefits but Epitome of Corporate America, for better and for worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Accountant
    Former Employee - Corporate Accountant

    I worked at Convergys full-time (more than 8 years)

    Pros

    This company has fantastic benefits available immediately upon hire. 17+ paid vacation days, every type of insurance, retirement and investment opportunities...you name it. Nice clean working environment. Co-workers have always been great.

    Cons

    The absolute face of outsourcing with MANY overseas call centers. Management not very concerned about employees. Bottom line reigns supreme. Lots of bureaucracy and red tape. Very regimented.

    Advice to ManagementAdvice

    Think of your employees as more than just disposable numbers.

  10.  

    Misery loves company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Florence, KY
    Former Employee - Customer Service and Problem Resolution Representative II in Florence, KY

    I worked at Convergys

    Pros

    It was close to where I went to school.

    Cons

    Management is very unprofessional, often moody or unstable in emotions.

    Advice to ManagementAdvice

    Fix your disposition when you interact with subordinates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    There was good and there was bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orem, UT
    Former Employee - Customer Service Representative in Orem, UT

    I worked at Convergys

    Pros

    Most of the people I worked with were nice people to be around. It wasn't to hard working there and the benefits (not dental /medical) were good.

    Cons

    The specific team leader I hate in retention would have fake empathy, I didn't like talking to him about issues I was going through. I was on part time and I wanted to go full time, I tried for 4 months but it didn't happen

    Advice to ManagementAdvice

    When someone is part time and want to switch to full time, help them get that. The team leads don't push to get that even when there is optional overtime.

    Recommends
    Neutral Outlook
    No opinion of CEO

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