Convergys Reviews

Updated October 17, 2014
Updated October 17, 2014
1,389 Reviews
2.9
1,389 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
308 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 87 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 58 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 72 reviews)

  • benefits are too expensive, there is no work-life balance, at Convergys, work is your life (in 23 reviews)

More Highlights

390 Employee Reviews Back to all reviews

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  1.  

    Senior Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Denver, CO
    Former Employee - Customer Service Representative II in Denver, CO

    I worked at Convergys full-time (more than 10 years)

    Pros

    Good company to work for but there is a cap in salary, depending on what project you work for and what position you are at. Great benifits, great people.

    Cons

    Management is does not comunicate well, HR is not on your side, you have to call India for help but then they tell you to go back to your manager, not a good sitiuation.

    Advice to ManagementAdvice

    Communicate better with your employees. Be a manager not a friend to your favorite employees.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    High Expectations but a decent company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Friendly co-workers and nice work space. The pay is decent to start and good enough benefits.

    Cons

    Hours suck and hard to get help from lead. I felt like I was left to help customers on my own even if I don't know the answer.. I had to answer them anyway

  3.  

    It was a good experience to work at the call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Lot's of interesting people and a relaxed environment.

    Cons

    Large center and breaks and lunches seemed too short by the time you got to break room or outside.

    Advice to ManagementAdvice

    I think they did fine.

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  5. 2 people found this helpful  

    Troubleshooting Rep, Cable Repair (Charter)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Greenville, NC
    Former Employee - Customer Service Representative II in Greenville, NC

    I worked at Convergys full-time (less than an year)

    Pros

    benefits, 401K, an actual career.

    Cons

    low pay compared to other call centers (close to minimum wage). Outsourced work meaning pay is way less after Covergys gets their cut. Charter cable reps get paid almost double for the same job.

    Advice to ManagementAdvice

    pay more, hire better people

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Convergys provides customer service cogs to their clients, and you are the cog they will provide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orem, UT
    Former Employee - Customer Service Representative in Orem, UT

    I worked at Convergys full-time (more than 5 years)

    Pros

    Pay is reasonable for a customer service position, training varies per the client, ranging from excellent to merely sufficient. Management expectations are clearly set out.

    Cons

    You are a cog, there is little room for growth or advancement, and less recognition of excellence or even competence. No one really wants to notice if one cog does better or worse than another. Certain clients have an exaggerated idea of the investigative skills that can be bought for less than $15 an hour.

    Advice to ManagementAdvice

    If you are going to base raises solely on attendance, and then black out entire months from PTO use, don't be surprised when people look for raises elsewhere

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 6 people found this helpful  

    Great, If you can handle the stress and constant scrutiny of your entire performance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY

    I worked at Convergys full-time (less than an year)

    Pros

    Great benefits, discount programs, 401 savings, good amount of overtime. Not extravagant but a decent yearly salary depending on what your life situation is, for some it may not be enough. As an At Home Agent, it's roughly near 30k a year. Lots of help and leadership in training and on the job. There are perks like being able to get bonuses during the month to raise your weekly pay, or a scale to measure your attendance levels and you can get the opportunity to raise your wage higher for that month by a small percent, the wage stays permanent afterwards as long as you keep your attendance points at the level. Pretty cool feature.

    Cons

    You have 2 weeks of training, and they expect you to be almost a "wiz" at the damn thing.. The Amazon Interface is easy to navigate, very tricky and complicated to remember how to use.. it will take you MORE than 2 weeks of getting used to. They hire and train people in bulk, and then likely pick the best 2 or 3 out of over a dozen people and keep them ( my class had 17!!). Don't be surprised if you get that call on the last transition date where they evaluate you and say you didn't pass. Some of them are COMPLETE LIARS AS WELL!!! ( Oh you can do this.. yes you can, It's okay, I was terrible when i first started ..blah blah blah). In training they are very soft and fake nice on you.. until the evaluation comes up and you get shocked that maybe you should've just been "like a sponge" the whole time.

    Bottom line : the training is not as easy to get through as people think.. most slides and reviews you only get to see once or twice, and you're expected to get it, and they rush through the material in those 2 weeks too quickly. Best Advice to anyone looking for this call center type of work?? Keep trying more than one company on and offline until you get used to it and gain experience from working with a few of 'em, Convergys specifically is a company that has grown a little bigger than the rest..and like many companies that get big, they get uptight and wanna stay big.. and scrutinize every potential employee they hire. American Express does the same thing with their At Home Representatives.

    They do have part-time schedules ( between 21-30 hours )..but they never seem to hire for it. So be ready to work long hours..about 40-50 hours a week, especially during busy seasons and holidays. If you can't get a morning shift whereever you are, I wouldn't advise you to do it.

    Advice to ManagementAdvice

    Do not RUSH people through the training.. Be MORE LENIENT with you new recruits,

    NO ONE CAN GET THAT AMOUNT OF MATERIAL AND NAVIGATION OF YOUR SYSTEM EASILY WITHIN 2 WEEKS....NO ONE!

    You guys are way too concerned with your contracts with companies like Amazon, then you are with the sustainability of your new hires. You have a good stock share, so I don't believe the company is going anywhere. Let your new recruits actually work for a while on live calls and evaluate them in a month or two, same way how other normal employers do within 3 months. That is fair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    neurtal

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Fun work environment nice building

    Cons

    micromanagement Sharing a workstation with multiple people.

  9. 1 person found this helpful  

    Upper Management at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Representative II in Ogden, UT
    Former Employee - Sales and Service Representative II in Ogden, UT

    I worked at Convergys full-time (less than an year)

    Pros

    Great customers to talk to.
    No script.
    Very friendly co workers and Trainers.

    Cons

    Old Building.
    Mandatory Overtime.
    No flexible Schedule.
    Cant use PTO whenever you'd like.
    Health insurance too expensive ... anywhere from $85-260 PER CHECK for 1 single person
    Power hungry team leaders
    Abuse of point system... Although we were allowed to use up to 12 attendance points, I had a couple of Team leads that would purposely place a point for no reason, they would never get it fixed or ask you to talk to an OM in which they may or may not do so.
    Complicated phone system.

    Advice to ManagementAdvice

    Purge all of your current team leaders that are power hungry and don't know what they're doing and hire new ones that are willing to help out their agents!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Good stepping stone to assist in gaining work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer
    Former Employee - Associate Trainer

    I worked at Convergys full-time (more than 5 years)

    Pros

    There are above average opportunities to learn new skills and be promoted.

    Cons

    Some locations offer horrible schedules with little consideration for work/life balance. Many promotions are not based on potential or ability. There is a lack of communication between sites and many sites are not connected to the overall corporate strategy. You have to beg for a decent salary and you can forget about suitable increases.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Not a horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Convergys full-time (more than an year)

    Pros

    Job is simple. Management a bit more relaxed.

    Cons

    Noisy environment, rude coworkers, internal tools reduced because of contract (no email, notes, or communication of any kind). Continues to see outstanding performance, and not increasing salaries, even though it's expanding the contract.

    Advice to ManagementAdvice

    Larger raises, performance based, than people get now. Raise the salary cap as well. Get SOME form of internal communication system going rather than having to let announcements go by word of mouth only.

    Recommends
    Positive Outlook
    Approves of CEO

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