Convergys

www.convergys.com
Employer Engaged

Convergys Reviews

Updated March 1, 2015
Updated March 1, 2015
367 Reviews
4.0
367 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
367 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

367 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    I had a great experience..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Tucson, AZ
    Former Employee - Team Leader in Tucson, AZ

    I worked at Convergys

    Pros

    They have great benefits and the people were awesome.

    Cons

    The work required by management is the expectations of three people..very mentally draining

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Enjoyed it love the pay and bonus management great though sometimes would have liked more floor support

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Pay and bonus and room for advancement

    Cons

    Don't offer part time unless you have a valid note

    Recommends
    Positive Outlook
  3.  

    This company has potential but I would NEVR work there again .. The management plays favorites ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Richardson, TX
    Former Employee - Technical Support Agent in Richardson, TX

    I worked at Convergys full-time (more than a year)

    Pros

    Pay
    Special lunches
    Rewards
    Clean building
    Spacious break room

    Cons

    Off time
    Changing schedules

    Doesn't Recommend
    Negative Outlook
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  5.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hickory, NC
    Current Employee - Customer Service Representative in Hickory, NC

    I have been working at Convergys

    Pros

    Base Pay is great, commission, benefits.

    Cons

    It can be stressful at times.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer in Erlanger, KY
    Former Employee - Associate Trainer in Erlanger, KY

    I worked at Convergys full-time (more than 3 years)

    Pros

    Great people to work with. I was able to travel the globe to many locations to train the offshore employees.

    Cons

    Salary is not competitive for management. If you are just starting and looking to get experience it is a great place to do so, but you will soon be looking to jump to another company for better pay.

    Advice to ManagementAdvice

    Continue to promote from within and look into your salary structure.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Excellent entry level experience and plenty of room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Room for advancement, good pay for entry level positions

    Cons

    Schedule changes constantly doesnt stay consistent

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent Company to start a contact center career in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Los Angeles, CA
    Former Employee - Senior Manager in Los Angeles, CA

    I worked at Convergys full-time (more than 10 years)

    Pros

    Industry experience that allows you to work in numerous fields. If you can handle the pace the career path from Agent to Management is clear and can move quite quickly.

    Cons

    Compensation is below industry and in most cases below regional averages.

    Advice to ManagementAdvice

    Normalize salary compensations.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    I worked here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Arnold, MO
    Former Employee - Tech Support in Arnold, MO

    I worked at Convergys

    Pros

    Get paid for training. Set at a desk and talk to people on a phone and pay was good

    Cons

    Everything had to be a way they wanted it. If u failed training tests u where fired.

    Recommends
    Positive Outlook
  10.  

    its cool.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    very chill place and i like the commission.

    Cons

    i have none so far.

    Advice to ManagementAdvice

    idk.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Place to Work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Opportunties for advancement, office culture, set schedule which provided work life balance, your success is based on your own work

    Cons

    Not enough one on one coaching, high turn over, lack of team atmosphere

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