Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

Updated December 13, 2014
Updated December 13, 2014
1,494 Reviews
2.8
1,494 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
340 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

165 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    This us one of the best work at home companies out there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service Representative in Forest Home, AL
    Current Employee - Work At Home Customer Service Representative in Forest Home, AL

    I have been working at Convergys full-time (more than an year)

    Pros

    Support from every angle. Management always available. Lots of incentives for agents. This job requires self discipline and responsibility, if you make excuses and don't perform, if you can't show up, this job is not for you.

    Cons

    System updates constantly, but it makes the system better each time.

    Advice to ManagementAdvice

    Hiring process should include people with more customer service background. Sometimes hires people with Shady work experience, and who are negative in the environment.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great incentives for being good at your job. Prizes, lunch, snacks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Clarksville, TN
    Current Employee - Customer Service Specialist in Clarksville, TN

    I have been working at Convergys full-time (less than an year)

    Pros

    Friendly work environment, opportunity to climb the ladder. A lot of floor support and coachings so you can be the best. This is a great place to start a career. Cash Bonus for good stats. Pay raises based on attendance.

    Cons

    Sometimes you can get bad advise from management. If you don't have a friendly demeanor it can be easy to make customers mad. You have to speak on behalf of the company whether you agree with it or not.

    Recommends
    Positive Outlook
  3.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lake Mary, FL
    Former Employee - Customer Service Representative in Lake Mary, FL

    I worked at Convergys full-time (less than an year)

    Pros

    Great incentives nice people, company wants you to succeed at you job

    Cons

    Could pay better, team leads are young, high turnover rate

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    You will plateau

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Easy to learn systems and maneuvering if you're computer savvy

    Cons

    Sales goals must be met

    Approves of CEO
  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President of Operations in Omaha, NE
    Former Employee - Vice President of Operations in Omaha, NE

    I worked at Convergys full-time (more than 5 years)

    Pros

    I learned more from my boss at Convergys than any other supervisor I have worked for. Place truly cared about their employees and dealt with everything fairly.

    Cons

    Lower salary than other companies in the same market. Hard work but good people to work with.

    Advice to ManagementAdvice

    Get the WATTS marketing team back! They got too big and too corporate. Completely lost their entrepreneurial edge.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    overall not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    some good projects to work on

    Cons

    some projects aren't as good to work on

  8.  

    At-Home Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Friendly people and very diligent.

    Cons

    Because it is an at home position, supervisors are not immediately available.

  9.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    great training and wonderful bosses

    Cons

    i cant really think of anything bad to say

  10. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Newport News, VA
    Current Employee - Customer Service Representative in Newport News, VA

    I have been working at Convergys part-time (less than an year)

    Pros

    Benefits, 401k, tuition reimbursement, part-time or full-time, awesome trainers, great environment! The recruiter could use a lesson in customer service but other than that, everyone has been really nice and excited about the job! I look forward to growing with Convergys and look forward to being a part of the team!

    Cons

    Schedule is pre-made, have to schedule time off

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Pros

    They offered get opportunities to earn bonus money and good training. It was a good in college job and has helped me know how to work with people when I am the one calling in for help with other companies.

    Cons

    Rude customers and not lots of flexibility with scheduling. Open on holidays.

    Recommends
    Neutral Outlook
    No opinion of CEO

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