Coupa Software Inc Reviews

Updated March 17, 2014
Updated March 17, 2014
65 Reviews

3.4
65 Reviews
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Coupa Software Inc CEO Rob Bernshteyn
Rob Bernshteyn
50 Ratings

Review Highlights

Pros
  • Product and the genuine and relentless focus on Customer Success rocks (in 9 reviews)

  • I specifically joined Coupa because I wanted to make a difference (in 4 reviews)


Cons
  • Management by fear, your efforts are not appreciated (in 3 reviews)

  • Top performers at Coupa barely make quota, and then they change the comp plan and move the bar higher (in 3 reviews)

More Highlights

6 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    super product and vision, smart people, some challenges to overcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  San Mateo, CA
    Current Employee - Sales in San Mateo, CA

    I have been working at Coupa Software Inc full-time for more than a year

    Pros

    The product and vision is great - if compared to competition it's always an easy one if in the right spot.

    Cons

    the opposite to what said before is the sales approach, management and execution. It's management by fear and "for all the same" like sales in the 80th

    Advice to ManagementAdvice

    Take some real leaders on board which have already shown tremendous results in sales and vision execution

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Great CEO and CTO...Sales leadership lacks emotional intelligence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coupa Software Inc full-time

    Pros

    CEO has put the company on the right course. However, a bad sales culture can kill any organization.

    Cons

    Sales leadership is out of alignment with the rest of the companies focus on customer success. Very ego driven management style that is intent on publically humiliating people. They will say anything in the interview but treat you like a marine recruit the moment you get off the bus.

    Use LinkedIn and backchannel with people who have recently left the company. If Coupa submitted themselves to a benchmarking service their attrition rate would be the highest of any company in any industry for the past 20 years. They have too many smart people to be that bad at hiring. Something else must be going on.

    Advice to ManagementAdvice

    Follow the proverb "a fish rots from the head down". Many CEO's have brought in new sales leaders or shared leadership to address this issue. They were perfect for the first 3 years of your transformation but you need a more emotionally mature leader moving forward. Good luck. I am still rooting for Coupa!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    leadership speaks of "culture", "transparency", but Coupa has neither

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA

    I have been working at Coupa Software Inc full-time for less than a year

    Pros

    work / life balance is ok because you start caring so little, you don't put in nights and weekends for this company, no pressure to work more

    Cons

    the people who are friendly with leadership get promoted regardless of talent or sales, the company is cheap, having employees work at desks that are falling apart or desks that are so small you can't even fit a computer on them is ridiculous

    Advice to ManagementAdvice

    listen to your employees when they have ideas, recognize your employees when they do a great job, find ways to keep talent instead of telling people they can be replaced, invest in employee happiness, the leadership at coupa is out of touch with the work floor, if you don't know what your employees think about the company, how can you make changes?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Micromanagment & Internal Politics. Avoid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative  in  San Mateo, CA
    Former Employee - Sales Representative in San Mateo, CA

    I worked at Coupa Software Inc

    Pros

    Coupa's product is one of the best on the markets. Development and Service Delivery leaders worked previously together at Oracle, and as a result there is great chemistry, talent, and delivery in these groups.

    Cons

    Executives micromanage and berate their team members. Employees are told that is not okay to take time off, work less than 60 hours a week, or ask for fair compensation. Fear and humiliation are used to motivate employees. It is not okay to voice your own ideas or strategies. It is also not permitted to ask questions, if you don't know the answer to something, you can not go to your manager for help. Executives gossip inbetween themselves, and as a result, political conflicts frequently arise.

    Advice to ManagementAdvice

    Treat employees like real human beings. Micromanaging is only time consuming and takes away from employee productivity. Working smart is more efficient than wasting 70 hours a week on insufficient tasks.

    Doesn't Recommend
  6.  

    Fast Growing early stage start up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coupa Software Inc full-time

    Pros

    Great platform that provides a remarkable user experience, and customer value.

    Cons

    Very long sales cycles that can take 6 to 18 months. Procurement is at the bottom of the food chain in the enterprise. Primary focus is on the P2P process, and don't offer other related services which could reduce the closure time, and increase customer value. Trying very hard to get to $15 to 25M through very large sales staff expansion.

    Advice to ManagementAdvice

    Remember the Dot.com experience. Grow and expand to match revenue, and not to force the process unless there is a quick liquidity event in the offing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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