Cox Communications
3.3 of 5 495 reviews
www.cox.com Atlanta, GA 5000+ Employees

Cox Communications Reviews

Updated Apr 6, 2014
All Employees Current Employees Only

3.3 495 reviews

                             

72% Approve of the CEO

Cox Communications President Pat Esser

Pat Esser

(310 ratings)

64% of employees recommend this company to a friend
144 Employee Reviews Back to all reviews
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Industry in peril

Anonymous Employee (Current Employee)

I have been working at Cox Communications full-time for more than 10 years

Prosgood benefits, involved with community

Consfew growth opportunities, not enough internal growth

Advice to Senior ManagementConsider staying the course if the wind shifts, sometimes it is necessary. Be more thorough; I have seen a lot of capital wasted on projects that were started and never properly managed. The spending seems rampant and without proper balance and checks, through all levels of management that I have interacted with.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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CFC doesn't value their employees

CFC Employee (Former Employee)
Atlanta, GA

I worked at Cox Communications full-time for more than 3 years

ProsBonuses for not making mistakes

ConsExpected us to reach a quota of work per day even if it was slow.

Advice to Senior ManagementGet better managers

No, I would not recommend this company to a friend

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Good

Supervisor (Current Employee)
Las Vegas, NV

I have been working at Cox Communications full-time for more than 3 years

ProsGood benefits, caring management. Good work/life balance.

ConsNo idea what is going on, upper management doesn't share long term plans/goals. Layoffs due to restructuring.

Advice to Senior ManagementTalk to your employee's and pretend you care more.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very Good Compensation/Monotonous Day to Day

Inbound Sales Representative (Current Employee)
San Diego, CA

I have been working at Cox Communications full-time for more than 3 years

ProsGood Pay, Free Services, decent work life balance,

ConsMonotony of Call Center, Metrics difficult to hit, Only 25% of reps do well and the rest tread water, schedule depends on performance so even if you do good job with your evaluations, you still get stuck work nights/saturdays.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Cox was an awesome place to work for the first 6 or 7 years there, but its been only tolerable for the last 5 years.

Technical Support Representative (Current Employee)
San Diego, CA

I have been working at Cox Communications full-time for more than 10 years

ProsCourtesy cable and internet services, health benefits, 401K match, pension (those days may be going bye bye though) fellow employees are awesome, they do recognize you when you do a job well done, most of the supervisors/management are friendly and approachable.

ConsUnrealistic sales goals, too many matrices to hit, job security (closing call centers, hiring outsourcers), angry customers, limited support with certain technology (Cox doesn't support wireless routers unless they are "rented" from them...this in turn causes us to say NO a lot and make the customer experience less than desirable. Who doesn't have a router nowadays? Just support the darn things, Cox!)

Advice to Senior ManagementThe days of being with one company (Cox) your whole career are done. Lighten up on some of the goals and keep the calls in house. Outsourcers ruin our image...you pay for what you get! We are constantly having to fix mistakes made by our outsource partners. You stress "customer focus" and "net promoter score" yet you pay these outsource people $7.00 an hour with limited training. What do you expect to happen? Meanwhile, dedicated employees who have tons of knowledge are getting let go because of "missing a goal on the matrix". I can eventually see Cox outsourcing most call center volume. Its all about the $$$ nowadays when in the past it was about taking care of the customer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great company overall but new management may jeopardize that

Engineer, Technology (Current Employee)
Atlanta, GA

I have been working at Cox Communications full-time for more than 10 years

ProsGood solid CEO. Very smart guy. Good salary structure for the market. Diverse workforce and environment. Many areas to expand career knowledge.

ConsThe CEO hired a new CTO who hired or promoted some people who hired or promoted some other people that should have never been allowed into the building. There is an insane amount of Managers, Directors and higher, many very young with no knowledge of the business, no vision and no people development skills, at all. If you are not part of this Brat Packs social circle you have no hopes of advancement. The teamwork philosophy is all but gone with this new group of leaders. Very cutthroat and conniving. The morale is the lowest that I have seen in 10+ years.

Advice to Senior ManagementThe Executives need to look a lot closer to how their leaders are running their departments from a people standpoint. They are risking losing or have already lost some very bright and knowledgable people to the competition because their personalities may not have been what this new group is accustom to. It's technology, by natural everyone is a little weird.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Pretty good place. The old administration makes all decisions. Not a lot of room for new blood or ideas.

Anonymous Employee (Current Employee)

I have been working at Cox Communications

ProsCompany cares about employees. Good benefits.

ConsIndustry is in flux, so lots of changes. Seem to make changes on whims more than on actual data and trends. Senior Management is old and tired. Need some fresh blood and ideas to stay current.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great people; interesting culture.

Director (Former Employee)
Atlanta, GA

I worked at Cox Communications full-time for more than a year

ProsGreat people offering the ability to create lifelong business connections. There is a lot of experience at Cox that allows employees to learn from each other.

ConsLots of turnover, indescribable culture, can be a stressful work environment. Long-term employees mixing with professional new hires make for an interesting mix day to day, particularly within the political nature of the company.

Advice to Senior ManagementEmpathize and be more helpful when overseeing a new hire's assimilation into the company.

No, I would not recommend this company to a friend

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Unrealistic sales expectations

Anonymous Employee (Former Employee)

I worked at Cox Communications

Prosbenefits, good training, opportunities for advancement

Conslong hours, working in bad weather, unrealistic work demands

Advice to Senior Managementlisten to your employees

Yes, I would recommend this company to a friend

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Great work atmosphere.

Account Executive (Former Employee)
Tulsa, OK

I worked at Cox Communications full-time for more than 3 years

ProsCompetitive Salaries.
All traditional benefits you would expect, plus retirement plan & free cable TV & Internet.
Annual profit sharing bonuses.
Excellent attention to work/life balance.

ConsTechnical training is pretty much non-existent.
Management comes up with great plans for sales training, etc, but there is no follow-through after the fact. It seems as if they jump from program to program with no perseverence to determine if success is possible from one to the next.
Most times, it seems like management has lost touch with what the reality of the market is.
Not much opportunity for advancement without moving out of market.
Upper management continually took incentives away from sales teams, negatively impacting morale, and their ability to earn at the same levels.

Advice to Senior ManagementTake a more active role with sales executives to better understand what direct reports are experiencing in the field. When a sales training process is initiated, stick with it a little longer, and be more proactive with ensuring the implementation is successful.

Yes, I would recommend this company to a friend

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