Cox Communications

www.cox.com

Cox Communications Reviews

Updated January 23, 2015
Updated January 23, 2015
728 Reviews
3.4
728 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
417 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Highlights

203 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company that, like others, is going through tremendous change.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    Benefits, pay, growth opportunities. Now that the reorganization is almost complete should be a safe place to work.

    Cons

    Competition from other providers, bad press due to rate increases. No cable discount if you don't like in one of the markets.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant
    Current Employee - Executive Assistant

    I have been working at Cox Communications

    Pros

    I wasn't treated as a contractor. Everyone looked to me to do the job I was hired to do.

    Cons

    Some corporate events were not open to contractors while others were. If you're going to send out an email telling me about the event at least let me attend.

    Advice to ManagementAdvice

    Speak with Work Force Logic and get PTO hours for contractors. All work and no play.....

  3.  

    Not a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Tech in Virginia Beach, VA
    Former Employee - Maintenance Tech in Virginia Beach, VA

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    They have a 401k and benefits.

    Cons

    They don't pay unemployment Because they have lobbyist working for them. they change your working hours at a whim.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    For the most part, there are good people to work with who actively are trying to accomplish a common goal.

    Cons

    So many changes in the industry and the company that no one really knows how to be successful any longer.

    Advice to ManagementAdvice

    There are some members of Sr Management that can be trusted and those that can not. It's probably not unlike most other places.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Politics, politics, politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Atlanta, GA
    Former Employee - IT Manager in Atlanta, GA

    I worked at Cox Communications

    Pros

    Good people, good pay, nice work environment, dynamic IT environment

    Cons

    The politics of this place are brutal. Be prepared to be stabbed in the back at least once a week.

    Advice to ManagementAdvice

    Stop all the in-fighting and back stabbing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    BEWARE of discrimination* Cox says that they are diverse, but will turn a blind eye when you get singled out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Fort Smith, AR
    Former Employee - Employee in Fort Smith, AR

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    Prior to 2012, Cox was a great company to work for. Up to date training, management treated employees well, and a general feeling of being a "valued employee". It felt more like a family among peers and supervisors. That is all gone now. Great opportunities to advance.

    Cons

    Since about 2 years ago, when the company started consolidating into the "Central Region", moral has gone down significantly. When asked about it, management started becoming very secretive with information, whereas before, there was more of an inclusive environment. No one seems to have that "OWN IT" attitude anymore, so there is no accountability. Dropping the ball happens on a daily basis...example: Ask anyone who has Cox how long the call hold times are. It's a joke. I mean really, do you think that having a tech sitting in your house waiting on hold for an hour, just to reset your box is acceptable??? This has been going on for 6 months now. Dish and At&t are looking a whole lot better.... BEWARE of discrimination* Cox says that they are diverse, but will turn a blind eye when you get singled out!

    Advice to ManagementAdvice

    Upper management needs to listen more to customer facing employees. If you want them to act as "Goodwill Ambassadors for Cox", then you need to give them more resources. The training & management between NWA and Fort Smith are not consistent. One can be well respected and valued in one area, but if you are not liked for any reason in the other, they will find a reason to get rid of you. Upper management needs to investigate!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Overall great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiting Manager
    Former Employee - Recruiting Manager

    I worked at Cox Communications full-time (less than a year)

    Pros

    The company and internal clients were great.

    Cons

    My direct leader lacked the ability to inspire and see the bigger picture.

    Advice to ManagementAdvice

    360 reviews

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Company

    Former Employee - Field Operations
    Former Employee - Field Operations

    I worked at Cox Communications

    Pros

    Descent pay, excellent benefits, good people to work with

    Cons

    No room for advancements, micro mangment

  10. 1 person found this helpful  

    Good Company Bad Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    Good Benefits Good Pay, Work LIfe Balance Decent depending on what department you work for.

    Cons

    Bad Management, No Clear Concise Direction of Company

    Advice to ManagementAdvice

    Rework corporate strategy to make better decisions

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    OK place to work. Must reward education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Good benefits and paid vacations

    Cons

    Highly micromanage, no respect for employees

    Advice to ManagementAdvice

    Respect your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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