Crabtree & Evelyn

  www.crabtree-evelyn.com
  www.crabtree-evelyn.com

Crabtree & Evelyn Reviews

Updated June 24, 2014
Updated June 24, 2014
19 Reviews
3.4
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert J Ditchfield
8 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    Selling Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Supervisor
    Current Employee - Selling Supervisor

    I have been working at Crabtree & Evelyn part-time (less than an year)

    Pros

    Good discount on a product that makes great gifts.

    Cons

    No brand awaremess in my area which equals no traffic in the store. Unrealistic sales goals on days when the store has little to no traffic. Can be very boring. Lack of training. Computer systems are slow and you fill in reports that the company should have the software to create.

    Advice to ManagementAdvice

    When opening in an area that you have virtually no brand awareness do some local marketing. Newspapers, direct mail etc.... Also, make it a priority to train employees from the beginning. Your employees are your link to the customer. The representation of your brand.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great brand recognition, lack of vision and direction for the future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Crabtree & Evelyn full-time (more than an year)

    Pros

    Very good benefits program, solid compensation package, strong sales & marketing team. Opportunities for growth throughout the world in multiple channels; retail, wholesale, and online.

    Cons

    Lack of leadership and vision for future growth. Turnover in c-level leadership and a lack of urgency to fill the voids and provide direction to the company. 6 month gap with no CEO-level leadership.

    Advice to ManagementAdvice

    Define a direction and support a vision for growth.

    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Comfortable First Job

    Former Employee - Sales Supervisor in Bethesda, MD
    Former Employee - Sales Supervisor in Bethesda, MD

    I worked at Crabtree & Evelyn part-time (less than an year)

    Pros

    Flexible with scheduling, relaxed and friendly environment, Limited stocking/cleaning duties because it's a small store

    Cons

    Cash register system can be faulty, demanding and impatient higher management (district managers, etc.), Clientele can be tough to please

    Advice to ManagementAdvice

    Remember that you're selling bath products. We're doing the best we can and trying to make vapid products look like necessities, but repackaging products and selling them for a higher price annoys customers and there really isn't anything we can do to change that.

    No opinion of CEO
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  5.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Boston, MA
    Former Employee - Store Manager in Boston, MA

    I worked at Crabtree & Evelyn full-time (more than 5 years)

    Pros

    Good Discount, with appreciation twice a year
    great store-level staff

    Cons

    Work/Life balance
    Communication between corporate and stores

    Neutral Outlook
  6.  

    Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder in New City, NY
    Former Employee - Keyholder in New City, NY

    I worked at Crabtree & Evelyn part-time (more than 3 years)

    Pros

    The only positive aspects about working for this company was sharing experiences with the clients.

    Cons

    Incredibly undercompensated despite the high price points. Low-quality corporate employees is leading to low quality in-store staff.

    Advice to ManagementAdvice

    Listen to the individuals in your retail stores, they experience the customers on a daily basis and have amazing ideas to improve sales, products and merchandising.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    DO NOT WORK HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Murfreesboro, TN
    Former Employee - Anonymous Employee in Murfreesboro, TN

    I worked at Crabtree & Evelyn

    Pros

    You get to test products and you leave smelling good.

    Cons

    It was very disorganized. They displays took days to complete. and sometimes after you completed them they would tell you to take it down.

    Advice to ManagementAdvice

    Please look at who you are hiring as managers. The people that I have talked to at various stores all loved who they were working with but hated management.

    Doesn't Recommend
    Disapproves of CEO

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