Crabtree & Evelyn

  www.crabtree-evelyn.com
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Crabtree & Evelyn Reviews

Updated March 27, 2014
Updated March 27, 2014
19 Reviews

3.4
19 Reviews
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Robert J Ditchfield
8 Ratings

9 Employee Reviews Back to all reviews

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  1.  

    sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Wrentham, MA
    Former Employee - Sales Associate in Wrentham, MA

    Pros

    small store, great team, great discount, love the product

    Cons

    not enough traffic didnt like packaging changes

    Advice to ManagementAdvice

    ou were great!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    LOVE this job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    The customers, the products, the atmosphere & freedom in not being micro-managed!

    Cons

    Nothing negative to say. All companies have some negatives, but they are outweighed by the day to day joy of managing one of their stores.

    Recommends
  3.  

    The people are nice to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Round Rock, TX
    Current Employee - Sales Associate in Round Rock, TX

    Pros

    The products are very good, Good customer service.

    Cons

    Sometimes not enough hours to give to employees.

    Advice to ManagementAdvice

    Management is very organized They find ways to improve the company,

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  5. 1 person found this helpful  

    Very enjoyable!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Love the product. Love the customer. Love the challenge of getting the numbers up and developing a whole team of people that also really like their jobs.

    Cons

    Basically only the register/computer systems at this time. Lots of IT issues, but hope that this will improve with time as the company regains strength in the marketplace.

    Advice to ManagementAdvice

    Keep doing what you are doing and always treat your store level people like you want them to treat your customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    it was a great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Las Vegas, NV
    Former Employee - Assistant Store Manager in Las Vegas, NV

    Pros

    upper management needs more structure

    Cons

    low pay and benefits, too much turnover

    Advice to ManagementAdvice

    more sturcture

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Part-time Sales  in  Columbus, OH
    Current Employee - Part-time Sales in Columbus, OH

    Pros

    Great products and great discount 50%off

    Cons

    District Manager was very hard personality-wise.

    Advice to ManagementAdvice

    Continue to keep moral high by encouraging team spirit

    Recommends
    No opinion of CEO
  8. 2 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    Pros

    small knit group, very family like
    discount was awesome
    great products
    a great learning place for customer service
    the company is very customer driven

    Cons

    it's retail so pay is weak!
    they blackout to many dates for management
    Upper management like the district managers-micro-manage
    pos system outdated
    pay raises are very minimal

    Advice to ManagementAdvice

    I had the pleasure of working under one of the best managers ever. She was very great at fostering great team environment, communication, ownership of task, training and build characters into becoming part of management. I was employed by this company for several years, I went through 3 changes in district managers in the years i worked there. The first district manager was awesome and because at the time I was hired Crabtree was going through a boom in developing more stores my original dm was then relieved of her position and given a new title and we were then under another district manager. She had a very hard complex personality, not personable at all. When she did audits and district visits, the three days she would was at our store was 95% time in our backroom. When she did decide to come out on the floor she had a very hard deamenor and would observe her employees and talk about them to the sm on the floor(which I beleive to be so inappropriate). She would nit-pick on the customer service style of how the associate is approaching the customer and so forth. Mind you, this is a small store so associates can hear what the DM is saying to the store manager about he/she. This is demeaning to the self esteem of any employee. Then more changes, but i believe this had to do with the newly appointed VP that crabtree brought in Our district again got re-alighned to another DM. The new dm we were under was by far one of the best, she didn't micro manage but she was there when we did need her. This store was by far one of the most successful in the company. Sadly the company filed for bankcruptcy and more upper management got let go, store closures, the never ending realigning of the districts, the never ending of promotions( in one week alone, I remember doing almost up to 20 promos take down, put up, take down, put up....that never seemed to stop -this confused customers and associates alone. This is an overall good company to work for, Great products, they just need to be more structured and really hire good managers with management experience that is where they lack, unfortunately the last year I was there my sm left the company to pursue othe oppurtunity and this store eventually cracked and has never been the same.

    Recommends
    No opinion of CEO
  9.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Great work environment. Team members are supportive. Great discounts, and get to work with fantastic products all day long! Its great!

    Cons

    It can get in the way of personal life to often work weekends. The pay being retail is not especially great, but it is about the same as other places.

    Advice to ManagementAdvice

    Communication is very important. However I feel that senior managers are doing what they need to do at the moment.

    Recommends
    Approves of CEO
  10.  

    Crabtree is one of the best retailers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Overall great place to work if you have a high-volume store...It can be very boring if the store is slow or in a poor location. Getting people to come in the store can be difficult considering the price point is much higher than its competitors.

    Cons

    No commission on sales and their rewards program should be based on the store's volume and not just set up according to company wide goals.

    Advice to ManagementAdvice

    Most store managers I've worked with were great...however the people who make decisions about sales and promotions need be clearer about the specific details and not change them on a whim.

    Recommends
    Approves of CEO

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