Crabtree & Evelyn
3.5 of 5 18 reviews
www.crabtree-evelyn.com South Woodstock, CT 1000 to 5000 Employees

Crabtree & Evelyn Reviews

Updated Mar 27, 2014

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3.5 18 reviews

                             

62% Approve of the CEO

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Robert J Ditchfield

(8 ratings)

71% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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sales associate

Sales Associate (Former Employee)
Wrentham, MA

I worked at Crabtree & Evelyn part-time for more than a year

Prossmall store, great team, great discount, love the product

Consnot enough traffic didnt like packaging changes

Advice to Senior Managementou were great!

Yes, I would recommend this company to a friend

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1 person found this helpful  

LOVE this job!

Store Manager (Current Employee)

I have been working at Crabtree & Evelyn full-time for more than a year

ProsThe customers, the products, the atmosphere & freedom in not being micro-managed!

ConsNothing negative to say. All companies have some negatives, but they are outweighed by the day to day joy of managing one of their stores.

Yes, I would recommend this company to a friend

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The people are nice to work with.

Sales Associate (Current Employee)
Round Rock, TX

I have been working at Crabtree & Evelyn part-time for more than 3 years

ProsThe products are very good, Good customer service.

ConsSometimes not enough hours to give to employees.

Advice to Senior ManagementManagement is very organized They find ways to improve the company,

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1 person found this helpful  

Very enjoyable!

Store Manager (Current Employee)

I have been working at Crabtree & Evelyn full-time for more than a year

ProsLove the product. Love the customer. Love the challenge of getting the numbers up and developing a whole team of people that also really like their jobs.

ConsBasically only the register/computer systems at this time. Lots of IT issues, but hope that this will improve with time as the company regains strength in the marketplace.

Advice to Senior ManagementKeep doing what you are doing and always treat your store level people like you want them to treat your customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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it was a great job

Assistant Store Manager (Former Employee)
Las Vegas, NV

I worked at Crabtree & Evelyn full-time for more than 5 years

Prosupper management needs more structure

Conslow pay and benefits, too much turnover

Advice to Senior Managementmore sturcture

Yes, I would recommend this company to a friend

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Great place to work!!

Part-time Sales (Current Employee)
Columbus, OH

I have been working at Crabtree & Evelyn

ProsGreat products and great discount 50%off

ConsDistrict Manager was very hard personality-wise.

Advice to Senior ManagementContinue to keep moral high by encouraging team spirit

Yes, I would recommend this company to a friend

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2 people found this helpful  

Great place to work!

Assistant Store Manager (Former Employee)

I worked at Crabtree & Evelyn

Prossmall knit group, very family like
discount was awesome
great products
a great learning place for customer service
the company is very customer driven

Consit's retail so pay is weak!
they blackout to many dates for management
Upper management like the district managers-micro-manage
pos system outdated
pay raises are very minimal

Advice to Senior ManagementI had the pleasure of working under one of the best managers ever. She was very great at fostering great team environment, communication, ownership of task, training and build characters into becoming part of management. I was employed by this company for several years, I went through 3 changes in district managers in the years i worked there. The first district manager was awesome and because at the time I was hired Crabtree was going through a boom in developing more stores my original dm was then relieved of her position and given a new title and we were then under another district manager. She had a very hard complex personality, not personable at all. When she did audits and district visits, the three days she would was at our store was 95% time in our backroom. When she did decide to come out on the floor she had a very hard deamenor and would observe her employees and talk about them to the sm on the floor(which I beleive to be so inappropriate). She would nit-pick on the customer service style of how the associate is approaching the customer and so forth. Mind you, this is a small store so associates can hear what the DM is saying to the store manager about he/she. This is demeaning to the self esteem of any employee. Then more changes, but i believe this had to do with the newly appointed VP that crabtree brought in Our district again got re-alighned to another DM. The new dm we were under was by far one of the best, she didn't micro manage but she was there when we did need her. This store was by far one of the most successful in the company. Sadly the company filed for bankcruptcy and more upper management got let go, store closures, the never ending realigning of the districts, the never ending of promotions( in one week alone, I remember doing almost up to 20 promos take down, put up, take down, put up....that never seemed to stop -this confused customers and associates alone. This is an overall good company to work for, Great products, they just need to be more structured and really hire good managers with management experience that is where they lack, unfortunately the last year I was there my sm left the company to pursue othe oppurtunity and this store eventually cracked and has never been the same.

Yes, I would recommend this company to a friend

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Good Company

Sales Associate (Former Employee)

I worked at Crabtree & Evelyn

ProsGreat work environment. Team members are supportive. Great discounts, and get to work with fantastic products all day long! Its great!

ConsIt can get in the way of personal life to often work weekends. The pay being retail is not especially great, but it is about the same as other places.

Advice to Senior ManagementCommunication is very important. However I feel that senior managers are doing what they need to do at the moment.

Yes, I would recommend this company to a friend

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Crabtree is one of the best retailers

Sales Associate (Former Employee)

I worked at Crabtree & Evelyn

ProsOverall great place to work if you have a high-volume store...It can be very boring if the store is slow or in a poor location. Getting people to come in the store can be difficult considering the price point is much higher than its competitors.

ConsNo commission on sales and their rewards program should be based on the store's volume and not just set up according to company wide goals.

Advice to Senior ManagementMost store managers I've worked with were great...however the people who make decisions about sales and promotions need be clearer about the specific details and not change them on a whim.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Crabtree & Evelyn reviews and ratings — including employee satisfaction and approval rating for Crabtree & Evelyn CEO Robert J Ditchfield. All 9 reviews posted anonymously by Crabtree & Evelyn employees.