Cracker Barrel

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Cracker Barrel Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.0 449 reviews

66% Approve of the CEO

Cracker Barrel President & CEO Sandra B. Cochran

Sandra B. Cochran

(122 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible schedule, always an item of the day to promote to talk about to customers(in 27 reviews)

  • the only pros to working at this company are great people servers are great(in 14 reviews)


Cons
  • Long hours sometimes and the guest is always RIGHT so never insult a guest or you will be on the poop list(in 23 reviews)

  • Getting anything close to full time is fairly difficult unless you are a grill cook(in 12 reviews)

66 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Being a Slave for Minimum Wage

    Dishwasher (Former Employee) Cicero, NY

    ProsOne positive thing about working for this company was the money ($8.00/minimum wage). That's it. My coworkers were nice though. I guess the best thing about working as a dishwasher for Cracker Barrel is that it made develop as a person. It made me appreciate everything I have in my life. Being in a windowless environment under harsh conditions, made me admire nature more. I used to keep a blade of grass or a leaf in my shirt pocket to remind me that there's a world outside the dish room.

    ConsThere's a lot of negative aspects attributed to working at this establishment but I'll try to keep my review concise. Dishwashers don't get breaks. I'm certain that management would say that we should take breaks but dishwashers know that if we take breaks we'd be so behind in the dish room that management would make us stay so we deem it futile to take breaks. Also, they pay isn't that great. It's minimum wage. When I started out it used to be a dollar over minimum wage but since minimum wage increased, we just get paid minimum wage. I could think of many other jobs I could do that I would have liked better for the same pay. Another negative aspect is that if we stay too long (half-hour past the end of the shift), we have to get a manager to swipe us out (since we use a touch-screen computer to punch in and out. When I ask a manager to swipe me out, they usually give me other tasks to do or tell me to stay so I end up staying for two hours or more after the end of my shift. I also didn't appreciate getting called in on my days off. Many dishwashers would quit shortly after being employed due to the poor working conditions.

    Advice to Senior ManagementManagement may not acknowledge it but they break labor laws frequently (and even health code regulations). We are not slaves. Minors are required breaks, as are all employees who work a certain amount of time. Management ends up punching out minors for breaks but the minors end up working anyways. They just punch out minors for breaks and have them work in the dish room during their break but they adjust their time card to account for this (so minors do get paid for working through their breaks). None of the dishwashers aged 18+ get breaks either. The management makes us stay extra if it gets busy so we don't see the point of taking breaks. Another thing that management should do is treat us with respect. I think it's rude of management to make us stay past our time. We punch in and out using a touch-screen computer. If we stay past a half-hour (which happens regularly) we need a manager to swipe us out. Essentially, if we stay a half-hour past our shift we are at the mercy of management. I stay a half-hour past my shift and then I ask the manager if he can swipe me out so I can go. He looks at the schedule then makes me go back in the dish room with him and he tells me to do a few things (which takes about a half-hour or more) then the manager punches us out. Also, managers should be more respectful of dishwashers and other workers. One of the new managers is incredibly rude and unprofessional. When the head manager took a week vacation, she was in charge. It was an incredibly busy day and she yelled at my coworker and I to get the dishes clean. When I asked to leave at the end of my shift. She asked me if the dish room was caught-up to which I said "Honestly... no." She sternly told me to get back in the dish room. I shouldn't be forced to stay past the end of my shift. Managers should also give us evaluations and chances to get advance when we are supposed to get these things. We have to have an evaluation and take a test before we get a raise. We always get evaluations later than when we are supposed to. As for violations of the health code. I was working with some one who was vomiting violently and asked to go home. I volunteered to close by myself but the manager (who no longer works there) made her stay. That's not right. One of the guests could have also gotten ill if she contaminated a plate but it seems like management cares more about keeping labor costs down than the guests. Also, managers don't wear hair nets when preparing food but when the health inspector shows up they do and they make the place look immaculate. Also, the management is incredible disrespectful to the autistic population. We've had two autistic people work in the time that I've been employed. Management berates them if they can't keep up with the work. I value all of my coworkers regardless of ability and I feel like the management could have better accommodated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    General Manager

    General Manager (Former Employee) Aiken, SC

    ProsPay was great as GM not so much for hourly employees or Associate managers

    ConsLong hours, Senior Management cannot be trusted and do not care about the employees and managers out in the field bringing the brand to life and making their guests happy which they really don't care about either. This company will use you, and toss you out like yesterday's trash with out warning or following their own rules of conduct. I do not recommend this company to anyone at any level.

    Advice to Senior Managementnone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Server

    Par IV Server (Former Employee) Dallas, TX

    ProsThere are very few benefits to working as a server. Sometimes every now and then you meet someone who is genuinely nice and not just thinking of their bellies.

    ConsBad attitudes from customers and managers. Poor pay and coworkers that are not willing to put effort. Bad tips and lack of willingness to follow the structure established.

    No, I would not recommend this company to a friend

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    • Culture & Values
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    Worst job EVER

    Associate Manager (Former Employee) Nashville, TN

    ProsGreat pay, benefits, and staff. The best management training program I've seen. Every manager trains at their home office I Lebanon, TN for a couple of weeks to learn the kitchen without the stress of getting food served quickly

    ConsTold during interview and training that the rumors of LONG crazy hours were a thing of the past and Cracker Barrel now has a work/life balance. Got out of training and was scheduled 70 hours/6 days my first 6 weeks and it wasn't because of a shortage of managers. My store had 6 managers!! Still expected me to go home and work on "projects" on my one day off! Was told I need to scream at the crew and treat them like dogs from my GM and my district manager. I don't work that way and I told them that during interview

    Advice to Senior ManagementIt's restaurants. I understand there are long hours. But when you are fully staffed with managers there is no reason to regularly SCHEDULE managers 12+ hours a day/days a week

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

    1 person found this helpful  

    I wouldn't recommend it

    Retail Associate (Current Employee) Memphis, TN

    ProsThe scheduling is pretty flexible

    ConsManagement sucks, good luck getting a break EVER.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    One of the worse places I have ever worked at.

    Cashier/Retail (Former Employee)

    ProsWeekly paycheck, raises were easy to get, training was helpful

    ConsToo stressful for no reason, odd hours being scheduled, too much pressure to be perfect, lots of favoritism, so many new products to learn with too little time to learn them all, management too concerned with covering their butts, management out of touch with customers and employees needs

    Advice to Senior ManagementYou need to do a major makeover on the whole company culture. The rules and policies are out-dated and it ends up alienating the employees.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Misleading Reviews Give Wrong Picture

    Dishwasher (Current Employee) Rehoboth Beach, DE

    ProsSchedule was online
    50% off of food
    I got paid ~$9 an hour
    Not much else

    ConsThe reviews here are completely different than my experience working for this company. If you filter by dishwasher in all locations almost all of them are really negative experience. I feel like some of the reviews have to be a plant by the company; it's just bizarre.

    The issue is not that the job is dirty it's the indirect factors of the job that could be easily changed. As soon as I was hired I learned I was replacing 2 people who had just quit. That was a real red flag right away.

    I've been working here about half a year and I'm lining up a different job. They don't give breaks, and on days that I didn't feel well they were unwilling to work with me so that I could get something to eat to stabilize my blood sugar. For a brief period of time I could eat while I worked but that went away quickly. My co-workers are uncomfortable to be around. The one will swear at management; and everyone seems to push and push us. Some of my co-workers organize various social events outside of work and of course it feels bad to be excluded.

    When the rack of bus tubs is filled they stack them on the floor which is unsafe. I have slipped numerous times on trash / water etc. on the floor. They talk about me when I'm not there as well. I have a friend who works more frequently who informed me. Apparently I don't work as fast as they want, and thus "I don't do my job". I put 110% into every job regardless of how bad it is; and I'm always on time.

    I feel unappreciated and uncomfortable working here. I cut back my hours and when I pick up other shifts they give me crap about it. They're really ungrateful, and I mean at some point don't you wonder why you constantly hire for a position... Your entire dishroom staff has turned over in 5 months...

    One thing is for sure though here Management does get a break. The eat breakfast and dinner etc. and come give me their plates. The ignorance of that is staggering. It honestly reminds me of a factory job. The management at my store has no "real" experience managing a business which is highly problematic. I mean I know personally that one went to college for something completely different than business.

    Beyond all of this, I have a real ethical problem with the store besides even the breaks. The employee's steal food. Every last one of them. Reading the companies Asset Loss article in PAR training is almost comical. The cooks, dishwashers, and servers. You'll see someone eating a pancake they obviously didn't pay for. And I got cussed at for paying for food with my low blood sugar.

    It's just awful here. I say this not out of spite. Everything I wrote here is true, and most is a recount of specific experiences so it's not an opinion. Seriously consider applying elsewhere.

    Advice to Senior ManagementYou have a serious loss prevention issue.

    To the prospective employee do a quick Google search for Cracker Barrel no breaks and you will find various consumer complaint boards amongst the hits.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Hostile work environment with two table sections

    PAR III Server (Former Employee) Florence, KY

    ProsFlexible schedule and a vacation after 1 year

    ConsHostile work environment and the managers do not know how to talk to the servers. Employees talk to each other with no respect. The company makes sure they make their money but doesn't look out for their servers making their money. Two table sections on weekend and MAYBE 3 during the week. No money there if you want to support yourself.

    Advice to Senior ManagementTreat experienced servers like experienced servers. Let them make enough money to support themselves. And quit letting the guests run the business.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    If you like being degraded, work for CB

    Server (Former Employee) Altamonte Springs, FL

    ProsNothing. I worked for the Altamonte Springs, FL location and it was hell. Managers are crap. Old lady servers who try to act like they are 20 and think they are God's gift to serving because they will be there forever and have no other job skills training. Get yelled at for the simplest things. Avoid this company.

    ConsSee the Pros. Too many to list.

    Advice to Senior ManagementGet your heads out from your behinds.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    One of the worst managing jobs I ever had.

    Restaurant Associate Manager (Former Employee) Kingman, AZ

    ProsThe pay was good. The training was very in-depth. I have no other pros for a company like this.

    ConsThey treat their employes like slaves. The 1st day of training they make sure to tell you stories of managers they fired for small things like being sick one time.

    Advice to Senior ManagementYou need to work on how you treat the employees. Sure you have some programs, but being forced out for doing your job is wrong.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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