Cracker Barrel Reviews

Updated June 21, 2015
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Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
31 Ratings

Pros
  • Flexible schedule while going to school (in 32 reviews)

  • For the most part you work with great people (in 16 reviews)

Cons
  • having to work long hours on your feet with no break, disappointing paychecks (in 26 reviews)

  • They may call it full-time, but it's barely enough hours (in 13 reviews)

More Pros and Cons

132 Employee Reviews

Sort: Popular Rating Date
  1. Hostess

    Former Employee - Hostess in Richmond, VA
    Former Employee - Hostess in Richmond, VA

    I worked at Cracker Barrel (Less than a year)

    Pros

    Learned how to work in a fast pace and sometimes stressful environments in a calm manner, communication skills, learned how work and cooperate as part of a team.

    Cons

    Management was constantly being replaced, no study manager.


  2. Cracker Hell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prep Chef/Cook in Knoxville, TN
    Former Employee - Prep Chef/Cook in Knoxville, TN

    I worked at Cracker Barrel part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Consistent work, decent pay (9$/hr)

    Cons

    Brutal working conditions, always understaffed, unprofessional management, faulty/old/broken equipment that wouldn't be replaced, horrible pay raise structure.


  3. General manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cracker Barrel full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    As a GM, they had a very good bonus plan. The company is very structured with a set way to do everything.

    Cons

    They will work their management team very hard. While they sell you with a 50-55 hour workweek, it is not unusual to put in 60-65 hours each week minimally.

    Advice to Management

    Be prepared to make an investment of time for the money you will make. As a company, they protect their hourly workers more than their management counterparts


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  5. So confusing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cicero, NY
    Former Employee - Anonymous Employee in Cicero, NY

    I worked at Cracker Barrel full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    As far as pros in the kitchen, they do provide a list of things things that need to be done every day. They offer decent benefits, and the wages aren't bad.

    Cons

    Unfortunately they have way more Generals than anyone needs. The list of items to prep daily is usually inaccurate because managers aren't taking business flow into consideration. When one manager makes the list, and you point out that maybe you should make more or less of any item they get mad and tell you to just make what the list says. However, moments later another manager will walk past, and alter the other managers number in order to have an adequate amount of things.
    During the interview I was excited, I thought things were going to be good. I was told that occasionally I would need to stay past the end of my shift. Which I understood, if business is heavy they might need you. My very first day I got out 2 hours late. That was unfortunately the normal. I don't think I got out on time more than 3 times, which was still an argument.
    What finally pushed me over the edge was when the management attempted to call me a liar. When I proved to two managers that I wasn't a liar one shrugged and told me, “oh well, we didn't see that it was there.” The other individual informed me that it was my own fault that I was called a liar. The problem was that I was not trained that a certain product was supposed to be in a specific location. The product was no more than two feet from where they claimed it was supposed to be. But since I didn't have it in the exact location in the fridge where it should have been, I caused the public shaming. Management likes to shame their employees in front of their fellow employees.

    Advice to Management

    If the company is supposed to stand for Pleasing People, make sure that you actually please both internal and external guests.
    Don't forget that S.T.A.R.S applies to management also.
    Employees are replaceable, but look at the caliber your replacing with.


  6. Good retirement job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Cracker Barrel part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Discount on retail, good food.

    Cons

    Undesirable hours, bad work environment, Terrible managers!

    Advice to Management

    Give use the hours you promise! Stop acting like children!


  7. grill cook

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Melbourne, FL
    Current Employee - Shift Leader in Melbourne, FL

    I have been working at Cracker Barrel full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good training in computer labs

    Cons

    Requoted to work several positions at the same time. Managers only concern is making bonus

    Advice to Management

    Help employees with work


  8. Not horrible, not good by any means

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cracker Barrel full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Paid vacations starting your first year, go up to two after five years. A 401k plan with contributions matched .25/1$ up to 6% of your salary.

    Cons

    401k options for mutual funds are not stellar. The music is degrading and corporate constantly seeks blood-from-the-stone type savings rather than investing in new technology to improve efficiency.

    Advice to Management

    Employee meetings wherein the content appears directed to children demoralizes your best people. Your kitchen staff is not paid enough, if for no other reason than the temperature they endure for up to 11 hours at a time. Your target audience is a fading demographic.


  9. Unhappy Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess/Server in Clarksville, TN
    Current Employee - Hostess/Server in Clarksville, TN

    I have been working at Cracker Barrel (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I really enjoy working with MOST of my co-workers.
    This location has overall good management. They work with you on your schedule and give days off if you need them.
    Love the food.

    Cons

    This location does not offer many hours. It also doesn't pay well unless you are a server who can turn tables quickly. There is way too much drama among servers (they all date each other). It's not a good environment to work in if you avoid drama like I do.

    Advice to Management

    You should care about retaining employees instead of hiring new ones. They just end up quitting and leaving the loyal employees in a bind.


  10. Better than fast food but nothing special

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Shelbyville, IN
    Former Employee - Cashier in Shelbyville, IN

    I worked at Cracker Barrel part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free food, discounts. Most of the managers are pretty understanding, good balance of hectic work and relaxed work.

    Cons

    Retail manager is your head boss and uses underhanded tactics to get employees to tell on each other which breaks down relationships.

    Advice to Management

    There wouldn't be such a high turnover rate if the management was better and scheduling off wasn't like pulling teeth.


  11. Associate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Manager in Spring Hill, FL
    Former Employee - Associate Manager in Spring Hill, FL

    I worked at Cracker Barrel full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Upbeat family restaurant, Adding new units. Very established company with a better business focus to be more profitable. The retail part of the business is a plus.

    Cons

    Hostile work environment, poor communication from upper management. Team members not respected or appreciated. Low morale.

    Advice to Management

    Work to develop and support the managers and team. Poor upper management leadership and communication creates a hostile work environment for all team members. Develop your team instead of pushing them out the door.



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