Cracker Barrel

  www.crackerbarrel.com
  www.crackerbarrel.com

Cracker Barrel Reviews

Updated December 8, 2014
Updated December 8, 2014
571 Reviews
3.1
571 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
165 Ratings

Review Highlights

Pros
  • Flexible schedule, always an item of the day to promote to talk about to customers (in 32 reviews)

  • the only pros to working at this company are great people servers are great (in 16 reviews)


Cons
  • having to work long hours on your feet with no break, disappointing paychecks (in 26 reviews)

  • Getting anything close to full time is fairly difficult unless you are a grill cook (in 13 reviews)

More Highlights

92 Employee Reviews Back to all reviews

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  1.  

    Manager Dependent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Par IV Server Trainer in Buda, TX
    Former Employee - Par IV Server Trainer in Buda, TX

    I worked at Cracker Barrel full-time (more than an year)

    Pros

    - No tip sharing as a server
    - Fast promotions through server ranks (0-4 stars)
    - "Flexible Scheduling"
    - Food designed to turn tables - company goal is 10 minute seat-to-eat time.

    Cons

    - Scheduling does not reflect actual work hours. As a server, expect to be on an hour or so after your scheduled end time. Why?
    - Typical host duties (rolling silverware, bussing tables) are yours. You don't make extra while doing them.
    - Managers view you as cheap hourly labor. Hosts, QA (if available), dishwashers and prep cooks will be sent home early if business is slow, and servers are expected to fill the gap.
    - if your cooks are not effective, expect constant 15-20 minute food, regardless of company goals.
    - District Managers make retention bonuses for local managers. If your boss is incompetent, expect nothing to change. Promotions might even happen.
    - Weekends/Holidays are myths.

    Advice to ManagementAdvice

    - Your restaurant managers drive the stores. If people aren't ready, don't force it to make your bonuses.
    - Pay attention when an entire experienced server staff (most with 2-6 years in the company) quits in a three month period. There's probably a problem with the managers.
    - Listen to your servers. See above.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    No Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager
    Former Employee - Restaurant Manager

    I worked at Cracker Barrel

    Pros

    Management pay is decent. health insurance is decent. Discount in retail shop is nice

    Cons

    Long hours no quality if life. The company dictates to you if your sick or not over your Doctor. I was not aware Cracket Barrel HR has a medical degree.

    Advice to ManagementAdvice

    Gm needs to see that all managers are working as a team and do not favor any. Especially when it is bonus time. Corporate needs to balance the work and personal life of employees. Stop catering to young winey kids. Management is abused by corporate over these issues.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Meh! I've worked at better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host/Prep Cook in Greenville, SC
    Current Employee - Host/Prep Cook in Greenville, SC

    I have been working at Cracker Barrel part-time (more than an year)

    Pros

    The one good thing about working here is the people you work with.

    Cons

    Way to much work for no pay. This job is best suited for high school kids who still live with their parents and have no bills to pay.

    Advice to ManagementAdvice

    Raise the wages for non tipped employees or reduce the amount of work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Not as good as promised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dishwasher
    Current Employee - Dishwasher

    I have been working at Cracker Barrel part-time (less than an year)

    Pros

    Paid lunch break. Good people to work with

    Cons

    You have to purchase your own uniform. No breaks unless an 8 hour shift and good luck getting that. Sporadic hours scheduled. No training. No smoking on-site. No discount right away. No eating while on the job. Not even a moment to rest, you can be on your feet 7 hours without a bathroom break even. No holiday pay. You'll work holidays. Oh, just so many problems with this place.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Cracker Barrel, Not So Friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Hostess in Miami, FL
    Former Employee - Hostess in Miami, FL

    I worked at Cracker Barrel part-time (more than an year)

    Pros

    If you want a raise you have to take a long test, what is this high school? And if you don't pass the test, forget about your raise till next month. The pay isn't worth it if your going to work as a hostess in cracker-barrel. The managers ask too much of you, they make you work long hours and don't even give you a break. ( Which isn't even legal.) I only had a break once just because the district manager told me that i can have a 5 minute break.

    Cons

    Working with the employees in Cracker Barrel is the biggest challenge of working in this place. The workers may seem like nice people but they are fake. They don't treat their employees like they should. If your a hostess your constantly going to get yelled at everyday, it can ether be from the manager the waiter or even the buss boy. Everyone there is mad at the world, and always have a nasty comment to say. Waiters are constantly fighting with each other In the kitchen, I once had a waitress scream at me in front of a customer just to complain that she needed to be seated more. All the waiters there are greedy and don't understand that the hostess have to follow the computer system. They are constantly hovering over your shoulder to see who you are going to sit next. You cant understand those waiters some days they get mad cause you aren't sitting them enough and other days they get upset when you sit them too much. The manager tells the hostess to direct the bus boys which tables to clean and they get pissed if you dare tell them to clean a table. They will say nasty comments to you and sometimes wont even clean the table just because they don't feel like it. You wont ever have a permanent schedule in Cracker Barrel it was so hard for me to have a normal life. I was never able to make plans because I wouldn't know if my manager was going to change it. And forget about having a day off, sometimes on my day of I had to put my phone on silent because I knew they were going to call me to go in.

    Advice to ManagementAdvice

    Mangers should have professional people who actually have hospitality.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Current retail employee 1yr Crossville Tennessee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Crossville, TN
    Current Employee - Sales Associate in Crossville, TN

    I have been working at Cracker Barrel part-time (more than an year)

    Pros

    nice place to work not a lot of pressure and great company motto pleasing people

    Cons

    when they post your work schedule for the week with your hours on it and you count on that pay they will many times take away your hours without notifying you or tell you not to come in until just 3 hours before your to go in on your shift . I'm having to check my hours online or on my smartphone during the time I'm not there to see if I'm working or not or how many hours they cut away from me. I'm not one of the servers I work in the retail store so I don't make tips and count on my hourly pay to make my living I'm 61 years old and by myself .I only get 25 hours a week and a lot of times not even that.I don't have a second income so I barely make enough to survive.

    Advice to ManagementAdvice

    be considerate notify your employees when there's been changes made to the hours after you have posted them stay in touch and let them know why you've had to cut their hours these employees don't make management pay their hourly

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    It was a good place to work but it was very fast and many constant changes but overall it was a good work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Charlotteville, NY
    Current Employee - Server in Charlotteville, NY

    I have been working at Cracker Barrel part-time (more than an year)

    Pros

    the balance between work and school was always good they were always very understanding of my schedule and was always willing to work with me

    Cons

    no room for growth in the company

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Double standards, abuse by management and other employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Am Restaurant Server in Katy, TX
    Current Employee - Am Restaurant Server in Katy, TX

    I have been working at Cracker Barrel full-time (less than an year)

    Pros

    Made good friends, meet some great customers and make good tips

    Cons

    Managers all have different rules, tones of double standards. As well as different ways of management dealing with different people for things,from staff abusing staff, guest complaints and management abuse. It all depends on who they have become friends with.
    This could just be the location where I work though.

    Advice to ManagementAdvice

    Get on the same page, have the same rules for everyone and follow the cracker barrel rules of conduct, not just when it suits you but all the time. People don't show for work repeatedly still have jobs, guest complaints are handled differently all the time. Staff can abuse other members because you need to have an employee. They don't have to be team players because you won't let them go because you need the body and you take advantage of the good employees because you can't get the other to be team players.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    The Cracked Barrel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Plainfield, IN
    Current Employee - Server in Plainfield, IN

    I have been working at Cracker Barrel part-time (less than an year)

    Pros

    If you are a server, you will occasionally make a decent amount of money. Cracker Barrel also has generous employee discounts.

    Cons

    If you are a server, good luck getting more than two tables (even if you have been there for several years), the majority of customers are rude and are poor tippers, and the side work is a lot of unnecessary labor. The single biggest problem that I had at Cracker Barrel is the managers, who no matter how hard you work, will still treat you poorly and give you bad sections.

    Advice to ManagementAdvice

    The managers need to be more concerned about their employees. They are so concerned about the customers, that they completely forget about the people that are working their butts off for them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Company does not care about employees any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Cracker Barrel full-time (more than 10 years)

    Pros

    good pay and benifits but not worth it

    Cons

    Rules, rules, rules....no joy in the work

    Advice to ManagementAdvice

    get back to the people making it happen and get back to basics and stop over complication everything

    Disapproves of CEO

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