Cracker Barrel Reviews

Updated March 24, 2015
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2.0
104 Reviews
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Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
203 Ratings

104 Employee Reviews

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  1. Not what is seems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate in Fenton, MO
    Former Employee - Retail Associate in Fenton, MO

    I worked at Cracker Barrel part-time (more than 3 years)

    Pros

    Flexible schedule, great guests, get to meet people from all over, great discount on merchandise

    Cons

    No real benefits, they make it difficult to get health insurance, no 401K offered that I'm aware of, managers always coming and going,

    Advice to ManagementAdvice

    Find something that works and stick to it. Treat your employees with respect.

    Doesn't Recommend
    Negative Outlook
  2. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Cracker Barrel

    Pros

    It was a job with pay.

    Cons

    Bad tippers, no alcohol to serve. Other servers were jerks.

    Advice to ManagementAdvice

    Don't play favorites.

  3. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Tulsa, OK
    Former Employee - Server in Tulsa, OK

    I worked at Cracker Barrel

    Pros

    You get the money right then.

    Cons

    Sometimes you leave with just 2 dollars the whole night.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Short and unpleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Boone, NC
    Former Employee - Server in Boone, NC

    I worked at Cracker Barrel part-time (less than a year)

    Pros

    They are a decent place to work for a college or high school student. Their hours aren't terrible and the dress code takes the guess work out of getting ready for work

    Cons

    They are often inflexible in working with college students schedules and it was very difficult to convince them that I couldn't work a 38 hour week during finals.

    Advice to ManagementAdvice

    Place an emphasis on flexibility, a large part of your workforce are students and have prior obligations

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Definitely not recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate in Moody, AL
    Former Employee - Store Associate in Moody, AL

    I worked at Cracker Barrel part-time

    Pros

    50% off of your lunch or dinners when you are clocked in, discount in the shop, pretty much it.

    Cons

    Their model no matter if you ate a server or in the shop, is to have lots of people work, with minimal hours. We had 15 people in the shop and most of us averaged 4-8 hours per week. This was poor only job. The pay is very lousy, and their technology was so out of date it would take you 20 minutes to look up anything for a customer. The amount of stuff they manage to cram into the store, the lack of space, and then the people having to wait in there are enough to drive anyone nuts. Their trainings are a joke as well. It's nothing but "we are a family" and videos about the CEO's saying the same thing. I wasted my time.

    Advice to ManagementAdvice

    Update your technology, have a decent sites of hours, stop giving your management awards they don't deserve based on revenues or they only generate because they are in a certain area or are your favorites.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. Server

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cracker Barrel

    Pros

    I worked at a busy store so the money was pretty steady. Health insurance offered though most hourly employees don't take advantage it. Flexible depending on whether you work day or night. Day shifts are easier to swap because working nights is not as popular.

    Cons

    I think the Cracker Barrel business model makes life very hard on their employees. Often during mid shifts there is very little back of the house support. I understand that Cracker Barrel is controlling costs by keeping labor expenditures low but this is a major reason why the guest experience suffers. I think servers pay the price for this because there is so much out of the control of the server. Mix this with condescending managers who hate their jobs because the District Manager is making their life hell. I know for a fact that most of the current management is looking for other employment.

    Advice to ManagementAdvice

    I think many managers do the best they can but I sometimes feel that the company is setting them up for failure. There are others who are just collecting a paycheck. You can't keep talented back of house crew if pay is not competitive. Makes it hard to keep employees happy.

  8. Not Quite What I Was Expecting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in Boise, ID
    Current Employee - Hostess in Boise, ID

    I have been working at Cracker Barrel part-time (less than a year)

    Pros

    Discounts, can PAR (advance) up in the company one month after being hired...

    Cons

    I am a hostess; servers come up to the podium (more times than not) to look at the rotation sheet. If you have a guest that requests to sit elsewhere, it's not your fault that you didn't get the next server in line sat. I also heard servers talking about me in the vestibule and they were not saying words of encouragement... Keep in mind, my very first shift aside from training was on a Sunday and I was ALONE. I spoke with managers and told them I wasn't quite comfortable being on my own yet, they told me I would be a 2nd or 3rd hostess and that they wouldn't throw me out to the wolves, but right away they did.

    Advice to ManagementAdvice

    Follow through with what you tell your employees. You're all about "Pleasing People"; that pertains to guests as well as employees. My specific CB has a problem with employees walking out; maybe this is a hint to better the restaurant?

    Doesn't Recommend
    Negative Outlook
  9. A little better than fast food

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cracker Barrel

    Pros

    It's a little better than fast food. As a server, you can make some decent money. The store atmosphere is nice with the old country style.

    Cons

    Managers aren't the brightest. Too much turnover from poor hires and bad management. Some stores have their process down pat but the store I work at currently, is terrible.

    Advice to ManagementAdvice

    Think strategically.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cracker Barrel

    Pros

    Cracker Barrel promotes a family experience for all employees

    Cons

    Cracker Barrel does not support the employees when employees need help to overcome life problems.

    Advice to ManagementAdvice

    Be a leader do not get involved with the "clique" but with all employees

  11. Not a bad place to earn wages part time if you're young

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Retail
    Former Employee - Cashier/Retail

    I worked at Cracker Barrel part-time (more than 3 years)

    Pros

    -Friendly coworkers most of the time
    -Rarely, a very nice, interesting and sincere manager will be supervising you, but not every time you work
    -If you're in the mood to interact and meet new faces it can be decent

    Cons

    -Most management is rude or insensitive
    -Hours are very volatile
    -Requesting days off rarely is successful the first try

    Advice to ManagementAdvice

    -Focus more on keeping employees happy

    Neutral Outlook
    No opinion of CEO

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