Cracker Barrel Reviews

Updated August 27, 2014
Updated August 27, 2014
493 Reviews

3.1
493 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
143 Ratings

Review Highlights

Pros
  • Flexible schedule, always an item of the day to promote to talk about to customers (in 27 reviews)

  • the only pros to working at this company are great people servers are great (in 14 reviews)


Cons
  • Long hours sometimes and the guest is always RIGHT so never insult a guest or you will be on the poop list (in 23 reviews)

  • Getting anything close to full time is fairly difficult unless you are a grill cook (in 12 reviews)

More Highlights

157 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great responsibility with a very busy concept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager
    Current Employee - Associate Manager

    I have been working at Cracker Barrel full-time for less than a year

    Pros

    Learn both restaurant management and retail management at the same time. Good discounts. Very structured. Extensive training.

    Cons

    Long hours. Very busy at times...too busy to be able to give breaks or take breaks.

    Advice to ManagementAdvice

    Manage, don't freak out at every little thing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager  in  McAllen, TX
    Current Employee - Associate Manager in McAllen, TX

    I have been working at Cracker Barrel full-time for less than a year

    Pros

    The employee discount is nice. If your store had an experienced generally manager the job is much easier. Retail merchandise is nice.

    Cons

    There is no work life balance, you will be working 10+ hour shifts. Managers are really never on the same page.

    Advice to ManagementAdvice

    Hold Managers accountable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good company, bad managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Conway, AR
    Former Employee - Cashier in Conway, AR

    I worked at Cracker Barrel part-time for less than a year

    Pros

    Easy to get raises, lots of ways to move up, good hours, lots of benefits

    Cons

    The store I worked in... No breaks for cashiers, even if you work a 12 hour shift. No drinks and no food. Horrible scheduling. Part time employee getting 42 hours and working two shifts in one day while other employees are available to work all week are scheduled for less than 10 hours. In emergencies (such as a family emergency) rarely permitted to leave or miss work.

    Advice to ManagementAdvice

    Have regular employees rate their managers performance and act on the results.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good summer job for decent money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Cracker Barrel part-time for less than a year

    Pros

    You can make decent money as a server for a restaurant with cheap food/no alcohol. The other servers were usually friendly and had an "all in this together" mentality. It is a good restaurant to work as a server to gain experience if you want to work in other restaurants later.

    Cons

    You don't necessarily get off work when you're scheduled, which is difficult if you have other plans. Having to roll silverware after your shift had ended because there was no clean silverware during your entire shift was very annoying, as servers had no say in whether or not there was clean silverware.

    Recommends
    Neutral Outlook
  6.  

    Good job to have while you're in school, although their are some problems with management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Columbia, SC
    Former Employee - Server in Columbia, SC

    I worked at Cracker Barrel part-time for more than a year

    Pros

    Friendly Staff, having a 50 percent discount while you're working. Great experience if you are thinking about going into the restaurant business.

    Cons

    Corporate structured. Pay could be better. Management could use a little work on how they handle day to day task.

    Advice to ManagementAdvice

    Get with your employees more, discuss what you could do as a manager to make their experience a little better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Wouldn't work for again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Wichita Falls, TX
    Former Employee - Cashier in Wichita Falls, TX

    I worked at Cracker Barrel full-time for more than 5 years

    Pros

    Accommodated my school schedule, training happened monthly. Was able to take leave whenever I needed for health and personal reasons.

    Cons

    Lack of communication a problem between employees and supervisors; one supervisor would tell you one thing and another would counter that with something different. Raises that were recommended and approved were never put in the system and ignored for months on end.

    Advice to ManagementAdvice

    Keep all the managers on the same page when it comes to training employees and passing on instructions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook  in  Tucson, AZ
    Former Employee - Line Cook in Tucson, AZ

    I worked at Cracker Barrel full-time for more than a year

    Pros

    I worked at several locations most management was great

    Cons

    management at the store in Tucson, Az was horrible if you get behind instead of them helping out they yell at you to the poiint you want to leave and not go back .

    Advice to ManagementAdvice

    there is a way to motivate you and unless you are in the military screaming at people doesnt get it done talk to people like they are people

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Okay Place To Work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail  in  Fairburn, GA
    Former Employee - Retail in Fairburn, GA

    I worked at Cracker Barrel part-time for less than a year

    Pros

    Discounts on meals, snacks and items in store.

    Cons

    Management sucks,They contradict each other, want you to do too much for free, no benefits, coworkers no show so you end up working doubles. Low pay.

    Advice to ManagementAdvice

    Offer better benefits, give employees full time hours if you are going to work them half to death.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good overall training and good managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grill Cook  in  Naperville, IL
    Former Employee - Grill Cook in Naperville, IL

    I worked at Cracker Barrel part-time for less than a year

    Pros

    Strong leadership. Intelligent management. They genuinely cared about the guest experience.

    Cons

    Lack of support between cooks in the kitchen. A lot of decisions were made off of seniority.

    Advice to ManagementAdvice

    Work with kitchen staff to be more supportive. They're your achilles heel.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Retail/Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail  in  Tampa, FL
    Current Employee - Retail in Tampa, FL

    I have been working at Cracker Barrel part-time for more than a year

    Pros

    Fun workplace, great training program, great benefits

    Cons

    having to work long hours on your feet with no break, disappointing paychecks

    Advice to ManagementAdvice

    Give your employees a break

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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