Cullen/Frost Bankers

  www.frostbank.com
  www.frostbank.com

Cullen/Frost Bankers Reviews

Updated October 11, 2014
Updated October 11, 2014
35 Reviews
3.8
35 Reviews
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Cullen/Frost Bankers Chairman, President, and CEO; Chairman and CEO, Frost National Bank Dick Evans Jr.
Dick Evans Jr.
31 Ratings

7 Employee Reviews Back to all reviews

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  1.  

    Great place, with some serious flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in San Antonio, TX
    Current Employee - Vice President in San Antonio, TX

    I have been working at Cullen/Frost Bankers full-time (more than 8 years)

    Pros

    Great company, very stable, most people are very nice.

    Cons

    Some departments have extremely weak management. People stay a long time, and then develop a feeling of entitlement to promotions, regardless of skill. I have seen talented new hires get fired quickly because of office politics that the manager did not nip in the bud.

    Advice to ManagementAdvice

    Assign mentors to new employees, the way Microsoft annd other big companies do. Make it someone from another department. New employees need to have someone other than "rivals" in their own department or HR to talk to.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great culture, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in San Antonio, TX
    Current Employee - Intern in San Antonio, TX

    I have been working at Cullen/Frost Bankers as an intern (less than an year)

    Pros

    Culture is everything here.

    Cons

    Felt like they were more concerned about selling the culture to the interns rather than making sure we left with good experience. Lots of interns struggled to stay busy all summer. Pay is not competitive, very low actually. Made more money waiting tables in high school. The internship program is more of a feeder into the ARM (Associate Relationship Manager) Program after graduation, rather than an opportunity to learn a lot and come out with experience relevant to your major.

    Advice to ManagementAdvice

    Pay should be industry standard, especially for a company that brags about its financial success.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Sold company but slow to promote

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at Cullen/Frost Bankers full-time (more than 5 years)

    Pros

    Very good and solid company. It does care for it customers and provided excellent customer services. Long tradition and established company. Provides global banking services with a community bank feel.

    Cons

    Very slow to promote. Becoming to focused on sales side of banking. Not always practices what it preaches.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Don't look for a promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Fort Worth, TX
    Current Employee - Teller in Fort Worth, TX

    I have been working at Cullen/Frost Bankers part-time (more than an year)

    Pros

    Great hours and some great people to work with. Customers are awesome. There is always a retail related contest going on to motivate employees.

    Cons

    It is very hard to get promoted to the next level. Even with experience and education. Hard to stay focused in some of the slower locations. The pay could be a little better but banks ususally do not have high wages.

    Advice to ManagementAdvice

    Look for new ways to show employees they are appreciated. Most of us want to be here.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    I was actively working 3 months before being officially trained!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Consumer Banker in Houston, TX
    Former Employee - Consumer Banker in Houston, TX

    I worked at Cullen/Frost Bankers

    Pros

    The turnover is low, the locations are conviently located with free parking. The job is fairly easy if you are good with memorizing forms and procedures. The employees are somewhat friendly and your job is mostly routine.

    Cons

    They expect you to be willing to fill in at other locations at short notice, if you don't you will not last long. The benefits suck and you have to wait 1year before you are eligible for health insurance. Getting time off is a pain and alot of the upper management is messy. Also the job does not pay enough for the amount of work expected. Training is the worst of any company I've ever worked for. It is mostly hands on therefore you are only as good as your trainer who is usually the current senior banker and mostly busy. Much of it was learn on your own...I was there 3 months before training started and had to complete training modules in between customers. There was a total of 80hrs to complete and if it was not done you are terminated.

    Advice to ManagementAdvice

    Do not be cheap with training! Training modules is not an effective method of training. There should be training in a actual learning or class environment before performing duties. It is not effective to provide inadequate training, then give low performance scores for representatives that are not properly trained.

    No opinion of CEO
  7.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Cullen/Frost Bankers

    Pros

    Frost bank is an ok company to work for in San Antonio. Co-workers are decent and so is management

    Cons

    Pay is a Con when working for Frost Bank. If they can increase the pay then they would be able to keep talented people.

    Advice to ManagementAdvice

    Increase the pay in an effort to keep talented employees. The pay is the only thing that deters some people

    No opinion of CEO
  8. 1 person found this helpful  

    I was warned during my job interview, of a difficult co worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Investment Officer in San Antonio, TX
    Current Employee - Investment Officer in San Antonio, TX

    I have been working at Cullen/Frost Bankers

    Pros

    The employees have a very low turn over rate. Many employees have been with the bank for many years. . I enjoyed working independently and meeting all the attainable goals.

    Cons

    I was warned during my interview, that I would be working in the downtown main lobby with a senior female "problem employee". It did make it difficult to be positive in a very hostle enviornment.

    Advice to ManagementAdvice

    The investment management team needed to address the problem before hiring me. It seems like they were walking on egg shells. I believe, they were afraid of the "problem employee" leaving and taking the bank's customers.

    Doesn't Recommend
    Approves of CEO

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