CustomInk Reviews

Updated June 29, 2015
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3.0
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CustomInk Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
11 Ratings

Pros
  • Great benefits, lots of room to grow (in 5 reviews)

  • Fun, light hearted work environment with opportunities (though no pressure) for socialization (in 5 reviews)

Cons
  • It would be nice if pay was a bit higher considering the cost of living in the DC area (in 4 reviews)

  • The company is growing so rapidly that it's been experiencing growing pains for a while (in 5 reviews)

More Pros and Cons

15 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Get in get out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fairfax, VA
    Former Employee - Anonymous Employee in Fairfax, VA

    I worked at CustomInk

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    good starter job. Good benefits . Most coworkers are pretty nice . They have good snacks and coffee. Nice office space too!

    Cons

    Pay is blah. Mindless work, lots of overtime. They want you to have an inker life. Hate it if you don't. No pay raises unless you exceed unrealistic expectations.

    Advice to Management

    management knows what's going on and why everyone is unhappy. My advice is to make sure the important people that make the company run (sa,la,pa, epa,ss) are happy and feel like they are being treated fairly.


  2. Helpful (3)

    Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Representative in Falls Church, VA
    Current Employee - Sales and Service Representative in Falls Church, VA

    I have been working at CustomInk full-time (More than a year)

    Approves of CEO
    Approves of CEO

    Pros

    Good pay and excellent benefits

    Cons

    Poor communication is a huge current issue.


  3. Helpful (5)

    Cool company w/ lots of benefits & bad managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Expert Production Artist in Merrifield, VA
    Former Employee - Expert Production Artist in Merrifield, VA

    I worked at CustomInk full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Cool, hip company to work for. Growing constantly. Great location. Free catered snacks everyday and lunch every Thursday. Depending upon your role, you will walk away with a lot of technical experience.

    Cons

    Managers are all extremely young and dont know how to be a professional, mature, or fair. Promotions are given to the favorites. If you work late shift (12-8:30) you will never get out of it.

    Advice to Management

    Hire older and more experienced managers - it will make all the difference in daily operations.


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  5. Helpful (5)

    Good people, bad pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Service Representative in Fairfax, VA
    Current Employee - Sales/Service Representative in Fairfax, VA

    I have been working at CustomInk (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You work with great people, the insurance benefits can't be beat

    Cons

    You essentially have to be willing to lose money to grow with the company, they don't fairly compensate when you get promoted at all, mandatory (paid) overtime during half the year

    Advice to Management

    Give people fair raises and plug them properly when they aren't on the phones


  6. Helpful (6)

    Meh..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Service Representative
    Current Employee - Sales/Service Representative

    I have been working at CustomInk full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    - Great work environment and benefits
    - Casual dress code
    - Free catered lunch each week
    - Wholesale pricing on blank apparel orders for you and your family

    Cons

    - They are terrible at promoting. They choose the "yes" men/women and not the most experienced/educated applicants. A good bullshitter and schmoozer is who gets the higher up positions

    Advice to Management

    - Realize that the loudest person is not always the best suited for the job.
    - Give annual raises to make senior employees feel valued.
    - While we love the annual extravagant holiday party, we would love a higher paycheck all year much more.


  7. Helpful (9)

    Not a Great Work Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer in Fairfax, VA
    Former Freelancer - Anonymous Freelancer in Fairfax, VA

    I worked at CustomInk (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Free weekly lunch, free monthly breakfast, great outings (holiday parties, etc), Casual dress code, optional work from home/ telecommute, free coffee, free frozen yogurt machine, BEAUTIFUL office.

    All-in-All okay place to work, it just wasn't for me.

    Cons

    Difficult to move up in the company, co-workers aren't all welcoming.

    My biggest problem while working at CustomInk was lack of communication. I started part-time/temp and eventually worked my way up to full time (but I wasn't receiving benefits). I often felt like I wasn't treated as an equal, or I was treated as an intern. Even though I have a Bachelors degree and wasn't in an intern position sometimes they would have be clean out closets, or just sit around without tasks.

    While I worked at CustomInk there was a big scandal also known as the "Siouxper Drunk" T-Shirt Scandal. CustomInk won't print shirts it deems offensive, somehow this slipped through the cracks. I worked near the Marketing team and watching them deal with the scandal was surprising. Most of them didn't take the scandal seriously, and didn't understand why it was offensive. Many were casually racist while dealing with the whole situation.

    On top of the "Siouxper Drunk" scandal there were a LOT of clipart in the CustomInk library that I found extremely racist. And it's ultimately why I decided to start looking for other jobs. I think now they are more careful with what shirts they print, and took a lot of questionable clipart off the site, which is a step in the right direction.


  8. Helpful (2)

    WOW-A-NOT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CustomInk

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    great benefits. nice new offices. growing company. bonuses.

    Cons

    growing pains. poor communication and management which is supposedly being addressed by new VP. feels like high school with office gossip and preferential treatment and advancement. many departments do not offer salary raises. office "perks" feel like cost saving measures for the company and not a real benefit to the employee. required overtime and weekend hours. limited career advancement opportunities.

    Advice to Management

    improve communication and managerial skills. give a 30 minute paid lunch with the option to take an additional 30 minutes (unpaid). this will help improve quality/productivity in the afternoon along with overall job satisfaction. give annual raises to all employees.


  9. Helpful (4)

    Losing its way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV

    I have been working at CustomInk (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    CustomInk offers a lot of perks, like free meals twice a week, comfortable work space and casual dress. We have many special events. Pretty much everyone is friendly, and whether you know them personally or not folks will always smile at you and say hello.

    Cons

    We have become incredibly disorganized, especially from a personnel standpoint. Reporting relationships sometimes are confusing (why two people with the same title report to two different people in completely different departments) and we continually seem to bring in higher level executives who end up having little impact, or even worse an extremely negative impact that becomes difficult to undo when they ultimately depart. There was a time CustomInk believed in promoting from within to maintain and value our culture. This has gone by the wayside in favor of folks with outside experience and fluffy resumes with lots of big words. Ultimately, the influx of people in crucial decision making roles with mismatched values will be the downfall of a once great place.

    Advice to Management

    You have many talented people within the organization already that have proven themselves. Train from within instead of looking outside. You won't regret it.


  10. Helpful (2)

    Works hard to achieve fun environment… low pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Service Representative in McLean, VA
    Former Employee - Sales/Service Representative in McLean, VA

    I worked at CustomInk full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Young, fun environment. Overall, good people.

    Cons

    Low pay, less than stellar advancement opportunities.


  11. Amazing Company, Bumpy Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Satisfaction Assurance in Reno, NV
    Former Employee - Satisfaction Assurance in Reno, NV

    I worked at CustomInk full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is plenty of office camaraderie and fantastic benefits!

    Cons

    Busy season can last far longer than expected and become unwieldy, and customers can be dizzying in their demands as the company is known for being particularly flexible.

    Advice to Management

    When I worked there, there were sudden, jarring changes in management which made communication difficult and ultimately led to my leaving the company.



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