CustomInk

  www.customink.com
Work in HR? Unlock Free Profile

CustomInk Reviews

Updated Mar 12, 2014
All Employees Current Employees Only

4.2 29 reviews

100% Approve of the CEO

CustomInk Chairman, President, CEO, and Co-Founder Marc Katz

Marc Katz

(25 ratings)

86% of employees recommend this company to a friend
5 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    5 people found this helpful  

    Fun Company, Could Use Tweaking

    Sales/Service Representative (Former Employee) Reno, NV

    Pros-Fun, light hearted work environment with opportunities (though no pressure) for socialization
    -Ability to move between departments with relative ease. Shadowing sessions are easy to coordinate
    -Smaller sized company means that it's easy to get to know most coworkers and to make work friends
    -Everybody is very open and approachable. Even the CEO
    -Managers prefer to coach somebody to success than to fire them
    -Company takes pride in it's work and it's employees
    -Thorough interview process weeds out a lot of bad apples
    -Competitive benefits package
    -Within Sales and Service, fairly easy to find shift coverage
    -Catered lunches 2x weekly
    -Tons of free SWAG. T-shirts, tote bags, etc.
    -Sales and service reps are empowered to come up with best solution for customers
    -Company does it's best not to feel or act like a typical call center

    ConsFor sales and service...

    -Your day is very rigidly scheduled and every break is timed
    -Quotas are difficult to meet. It's difficult to provide excellent customer service AND hit a certain number of calls per day, especially when you're encouraged to design shirts while you're on the phone with the customer.
    -The sales and service teams are expected to do a little bit of everything, which is okay but it's better to have a department devoted exclusively to chat OR calls OR emails. My current company does this, and it's great
    -Training is two weeks long and gives future SS Reps limited phone exposure. More phone exposure would have been nice
    -Since HQ is in Virginia, there are more limited opportunities for advancement in Reno if you want to go to a dept like marketing, finance, HR, etc.
    -SS Reps all have to work overtime during busier seasons
    -Sometimes the company's "customers first" attitude breeds abusive or demanding customers. SS reps are often pressured to bend over backwards in the name of customer service, even in these situations
    -Young managers often started as SS rep and lack management experience
    -Low compensation (could be average for call center) isn't really enough to support yourself

    Advice to Senior ManagementDivide up the sales and service departments to focus on specific tasks for better efficiency and consistency. It's also ok to hire outside managers with actual experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Great, growing company but pay could be better

    Associate Manager (Current Employee) Tysons Corner, VA

    ProsCustomInk is a great company with wonderful benefits and a laid back, casual atmosphere. The company is constantly growing so job security is never an issue.

    ConsThere is TONS of competition for positions which can make it challenging when opportunities arise. The pay when moving to a management position is not a very significant difference--there are also no annual raise structure which can be difficult in an area like Northern VA.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A Great Entry-Level Experience Stepping into the Professional World

    Anonymous Employee (Current Employee) McLean, VA

    ProsResponsibilities, team members, work environment and work culture all culminate into a wonderful stepping stone into the business-professional landscape.

    ConsSome business processes are not yet concrete.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Truly Great

    Anonymous Employee (Former Employee) Tysons Corner, VA

    Prosrelaxed environment, always changing, tons of future busines growth potential. The pay is decent, but the benefits (esp healthcare) are some of the best around for young single individuals. The organization tries really hard to keep in line with its core values.

    ConsStill in an emerging growth mode so a bit of disorganization in employee relations and structure/policy. The work/life balance was fantastic, until business growth moved faster than hiring. Most operational employees (bulk majority of the staff) work overtime >6 months out of the year. Nice for the paycheck, not so much for time to unwind.

    Advice to Senior ManagementFocus on current team's potential, regardless of role in organization. Pay close attention to who is actually doing the work vs who is getting the credit. Most employees don't need constant pats on the back, but it wouldn't hurt.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    it was okay

    Sales Service Representative (Former Employee) McLean, VA

    ProsGreat co-workers! Good location. Nice facility. Good compensation.

    ConsAwful management - none of them had actual management training (management degree, etc.)

    Yes, I would recommend this company to a friend

Worked for CustomInk? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.