CustomInk Reviews

34 Reviews
4.2
34 Reviews
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CustomInk Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
30 Ratings

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  1. 6 people found this helpful  

    Fun Company, Could Use Tweaking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Service Representative  in  Reno, NV
    Former Employee - Sales/Service Representative in Reno, NV

    I worked at CustomInk full-time for less than a year

    Pros

    -Fun, light hearted work environment with opportunities (though no pressure) for socialization
    -Ability to move between departments with relative ease. Shadowing sessions are easy to coordinate
    -Smaller sized company means that it's easy to get to know most coworkers and to make work friends
    -Everybody is very open and approachable. Even the CEO
    -Managers prefer to coach somebody to success than to fire them
    -Company takes pride in it's work and it's employees
    -Thorough interview process weeds out a lot of bad apples
    -Competitive benefits package
    -Within Sales and Service, fairly easy to find shift coverage
    -Catered lunches 2x weekly
    -Tons of free SWAG. T-shirts, tote bags, etc.
    -Sales and service reps are empowered to come up with best solution for customers
    -Company does it's best not to feel or act like a typical call center

    Cons

    For sales and service...

    -Your day is very rigidly scheduled and every break is timed
    -Quotas are difficult to meet. It's difficult to provide excellent customer service AND hit a certain number of calls per day, especially when you're encouraged to design shirts while you're on the phone with the customer.
    -The sales and service teams are expected to do a little bit of everything, which is okay but it's better to have a department devoted exclusively to chat OR calls OR emails. My current company does this, and it's great
    -Training is two weeks long and gives future SS Reps limited phone exposure. More phone exposure would have been nice
    -Since HQ is in Virginia, there are more limited opportunities for advancement in Reno if you want to go to a dept like marketing, finance, HR, etc.
    -SS Reps all have to work overtime during busier seasons
    -Sometimes the company's "customers first" attitude breeds abusive or demanding customers. SS reps are often pressured to bend over backwards in the name of customer service, even in these situations
    -Young managers often started as SS rep and lack management experience
    -Low compensation (could be average for call center) isn't really enough to support yourself

    Advice to ManagementAdvice

    Divide up the sales and service departments to focus on specific tasks for better efficiency and consistency. It's also ok to hire outside managers with actual experience.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great, growing company but pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager  in  Tysons Corner, VA
    Current Employee - Associate Manager in Tysons Corner, VA

    I have been working at CustomInk full-time

    Pros

    CustomInk is a great company with wonderful benefits and a laid back, casual atmosphere. The company is constantly growing so job security is never an issue.

    Cons

    There is TONS of competition for positions which can make it challenging when opportunities arise. The pay when moving to a management position is not a very significant difference--there are also no annual raise structure which can be difficult in an area like Northern VA.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A Great Entry-Level Experience Stepping into the Professional World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  McLean, VA
    Current Employee - Anonymous Employee in McLean, VA

    I have been working at CustomInk full-time for more than a year

    Pros

    Responsibilities, team members, work environment and work culture all culminate into a wonderful stepping stone into the business-professional landscape.

    Cons

    Some business processes are not yet concrete.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Truly Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tysons Corner, VA
    Former Employee - Anonymous Employee in Tysons Corner, VA

    I worked at CustomInk full-time for more than 3 years

    Pros

    relaxed environment, always changing, tons of future busines growth potential. The pay is decent, but the benefits (esp healthcare) are some of the best around for young single individuals. The organization tries really hard to keep in line with its core values.

    Cons

    Still in an emerging growth mode so a bit of disorganization in employee relations and structure/policy. The work/life balance was fantastic, until business growth moved faster than hiring. Most operational employees (bulk majority of the staff) work overtime >6 months out of the year. Nice for the paycheck, not so much for time to unwind.

    Advice to ManagementAdvice

    Focus on current team's potential, regardless of role in organization. Pay close attention to who is actually doing the work vs who is getting the credit. Most employees don't need constant pats on the back, but it wouldn't hurt.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    it was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Service Representative  in  McLean, VA
    Former Employee - Sales Service Representative in McLean, VA

    I worked at CustomInk

    Pros

    Great co-workers! Good location. Nice facility. Good compensation.

    Cons

    Awful management - none of them had actual management training (management degree, etc.)

    Recommends
    Approves of CEO

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