CustomInk

  www.customink.com
  www.customink.com

CustomInk Reviews

Updated December 3, 2014
Updated December 3, 2014
44 Reviews
3.9
44 Reviews
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CustomInk Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
39 Ratings

22 Employee Reviews Back to all reviews

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  1.  

    I never thought work would be fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Representative in Reno, NV
    Current Employee - Sales and Service Representative in Reno, NV

    I have been working at CustomInk full-time (more than an year)

    Pros

    I love the people and the environment! Everyone is friendly. We have great benefits and pay! WE GET FREE FOOD! The training is very thorough. There are always plenty of resources to help you improve at your job.

    Cons

    having to get out of bed and go to work ;)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love it!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CustomInk

    Pros

    Great people! Great atmosphere! Awesome owner

    Cons

    None, great place to work

  3.  

    A Natural Fit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Fairfax, VA
    Current Employee - Software Engineer in Fairfax, VA

    I have been working at CustomInk full-time (more than an year)

    Pros

    Both the engineering team and management are good people. it is hart to overstate that enough. I think the most important thing I have been continually impressed with CustomInk is the lack of a "poison pill" employee at any level. Everyone here generally is looking out for you and wants you to succeed. Cheesy, but really important to me.

    Cons

    There are none that I know of.

    Advice to ManagementAdvice

    Keep up the good work and honest sharing of information.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Family Feel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA

    I have been working at CustomInk full-time (more than 8 years)

    Pros

    - Team & leaders really care about one another, it feels like my second family
    - Huge amount of care and respect for our customers
    - Honest feedback provided, feedback also asked for and listened to
    - High expectations, which challenge you and make you feel proud of your accomplishments
    - Comfortable work environment (and we love food)
    - Solid benefits
    - You don't have to wait a year for a raise, performance based earnings plans reward you every period if you perform above expectations, which most of the team does (then raises are also given once certain levels are hit, and expectations are communicated so you know exactly what you have to do)

    Cons

    - We're experiencing rapid growth, which does present challenges like having many new team members trying to learn at the same time
    - While we're growing quickly, many new opportunities are in different offices and would require a move (all opportunities are very competitive, since we have a ton of awesome people here)
    - Because many team members join the team right out of college and don't have a lot of other experience, sometimes the way things are here are really taken for granted
    - The majority of the team is fantastic and loves to be here. Then, like anywhere probably, sometimes you can experience a lack of professionalism or negative attitudes.

    Advice to ManagementAdvice

    - For the most part, keep doing what you're doing
    - Work to keep the tone of our environment the same as we grow

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fulfillment Associate
    Former Employee - Fulfillment Associate

    I worked at CustomInk full-time (more than 3 years)

    Pros

    There is always room for new team members, a very fair place. Golden rule is key.

    Cons

    Work demands are high but the rewards are good.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great, Innovative Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CustomInk as an intern (less than an year)

    Pros

    Google-like creative and hardworking atmosphere. Free food, t-shirts, other benefits like onsite gym, doc, company picnic, holiday party. Going above and beyond is recognized. Great, new location in the middle of Mosaic. Friendly coworkers and culture.

    Cons

    Pay is okay. Not sure about job outlook.

    Advice to ManagementAdvice

    The company is growing quickly and is offering great opportunities. Don't forget those at the bottom of the totem pole.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Awesome company and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Service Representative in Reno, NV
    Current Employee - Sales/Service Representative in Reno, NV

    I have been working at CustomInk full-time (less than an year)

    Pros

    Best place I've ever worked

    Cons

    Cant think of any cons

    Recommends
    Positive Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Getting Over Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CustomInk full-time (more than 5 years)

    Pros

    - Office culture is casual, but sometimes deceptively so. You may wear flip flops to work but you're also expected to know your stuff and kick butt.

    - Cultural traditions are prized, but never out-of-bounds for a reality check. As a result the culture has stayed pretty similar over the course of my time (from 200 employees to 1000+) or improved.

    - 99.9% of people genuinely enjoy coming to the office. It's reflected in how people treat each other, and the dedication they put into their work.

    - Compensation in ops roles is great if you're a recent grad (almost too good to leave), but level out over time.

    - A truly open, honest, caring environment. I can honestly say I've never seen someone treated differently because of race, sex, gender, sexual orientation, or age.

    - Benefits are stellar.

    Cons

    - The VAST majority of personalities are awesome, but a few sour apples have a large impact, and while upper management is aware, nothing substantive is done (or at least perception is as such).

    - Two words: Peter. Principle. This is slowly being rectified as the company fleshes out roles.

    - Most of the hires in ops roles are recent grads. Not having a non-CI work environment to set a standard means sometimes people feel entitled about little things (like snarky Wanna-be-Yelp-reviewers of the free lunches), or don't know how to respond in a "grown-up" way to the challenges/expectations set upon them.

    Finally, this is more of a mix than a con. I saw other reviewers say that they feel it's hard to move upwards in the company. This is very true as often roles are super competitive. However, the people who succeed are ones who put their necks out and make their own opportunities. Lots of Inkers seem to feel that simply being good at their current job warrants moving up or out of their departments. Managers are looking for people who are looking to move towards something specific, not just away from their current roles.

    Advice to ManagementAdvice

    Remember to constantly check yourself and understand the nuances of where we are in 2014 vs. 2010 vs. 2006 vs. 2001 as a company. Other than that, keep on keepin' on.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Copywriter in McLean, VA
    Former Employee - Marketing Copywriter in McLean, VA

    I worked at CustomInk full-time (more than 5 years)

    Pros

    Nice people, creative and collaborative environment, warm and welcoming vibe

    Cons

    No cons - CustomInk is a dream come true!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA

    I have been working at CustomInk full-time (less than an year)

    Pros

    Very casual work environment, lots of great people, fantastic benefits. The company values are awesome. It's refreshing to work with people who love what they do. The company is also growing pretty quickly.

    Cons

    Very fast paced...but I can't even really say that's a con because that generally means that things are going well. It would be nice if pay was a bit higher considering the cost of living in the DC area. I wish there was a bit more room to grow, as far as salary goes.

    Advice to ManagementAdvice

    I have had nothing but great experiences with management. It may be a younger crowd in most areas, but very capable and willing to go above and beyond.

    Recommends
    Positive Outlook
    Approves of CEO

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