Cycle Gear Reviews

29 Reviews
2.8
29 Reviews
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David Betram
8 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    Unreasonable sales goals, rampant ageism, greediness, and more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Cycle Gear full-time for more than a year

    Pros

    The discount is alright and some of the customers and fellow staff can be friendly and charming. You could make some connections here if you play your cards right.

    Cons

    The amount of used helmets that are on the shelves/up for sale is disgusting. Their 7 day helmet guarantee finds customers returning their used helmets and MOST of these returned helmets end up back on the sales floor.

    In addition, the unrealistic sales goals, excessive promotion and incentives regarding their exclusive brands is disappointing. The Bilt merchandise makes the Frank Thomas brand seem high end in comparison.

    Management and fellow sales associates can be downright nasty when it comes to taking customers (and therefore commissions) from you. There are so many shady tactics and inconsistent treatment of transactions. For a mega million dollar chain, there is hardly anything is done to deter theft, both internal and external.

    This company doesn't want to pay its employees what they're worth and as a result, most of their employees are 25 and under, without a lot of knowledge of motorcycles, gear, or the industry as a whole.

    Cycle Gear prides themselves on customer service and bending over backwards for the customer so much that they will let their customers return anything that has been used, no matter what the timeframe.

    Advice to ManagementAdvice

    Get your act together or you really are going to be the Walmart of motorcycle retailers, as a previous reviewer mentioned. Visit your stores more often to see what actually goes on during the day-to-day operations. The safety and happiness of your employees will help you if you are to be successful with your plans for expansion. There is so much theft going on via many different methods that you might want to have build a serious loss prevention department. It would certainly help your profit margins.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    I used to love motorcycles...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Cycle Gear full-time for more than 3 years

    Pros

    Motorcycles... if you work at a store. But the sales requirements of the crappy "BiLT" line makes me wonder if CG cares at all about rider safety in the face of increasing gross margins.

    Cons

    Unrealistic expectations given the tools available at any level of the organization. The soul-sucking corporate culture is terrible. The environment of "the beatings will continue until morale improves" permeates from the head office to the warehouse then down into the stores.

    Advice to ManagementAdvice

    Restructure the executive management. No one feels like they care about anyone but the board of directors.

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful  

    You can do better than here, trust me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Allentown, PA
    Former Employee - Sales Associate in Allentown, PA

    I worked at Cycle Gear part-time for less than a year

    Pros

    Id have to say the only 2 pros are the discount and getting to meet cool people here and there. Thats seriously it.

    Cons

    Where to start. Well besides making no money and having no life to ride you're motorcycle anymore. The company is now pushing only their exclusive brand "Bilt" over everything else. And the Bilt products honestly suck while you're told to basically lie to customers that they are getting a great quality item. The management is a complete Joke. from the store level to the district leader to the idiots sitting at a desk in corporate. Sales goals can be unrealistic, employees are constantly being let go or quitting. I had an issue with the store manager, reached out to corporate and basically was ignored. If they read this they know exactly who I am. Trust me its not the job you think it will be before you start. A true motorcycle enthusiast should skip this place. And if you're manager
    is anywhere near as evil as mine was goodluck staying out of Jail.

    Advice to ManagementAdvice

    Drop the Bilt brand and you're company might have a future 10 years from now, otherwise along with you're joke of a management team the company will lose alot of business and respect. Though you've already lost mine.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Worst job I've ever had, too bad, could've been a lot of fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Cycle Gear full-time for less than a year

    Pros

    Fun customers
    Get to talk about bikes all day long
    Get to influence new riders as far as safety goes
    Co-Workers generally share the same interests
    Discount is great, too bad they dont pay enough to make it worth it.

    Cons

    Where do I start
    You better make goal. Weather crappy and no customers? Too bad, better make goal.
    High turnover. Always training someone new. Get paid extra to train new people? Of course not
    Constant add-on pushing. 1 add on is ok, but when told to push add ons for every sale and then the unrelated purchase with purchase at ring out? A little excessive.
    Low pay. Barely above minimum wage.
    No benefits
    Zero training at all. Basically, get hired, you're on the floor running.
    Managers like to hire friends that have zero motorcycle experience rather than promote from inside.
    Give customers no incentive to shop in store, in fact, now charging a shipping fee to order in the store that is not charged online. Tough to make goals that way.
    I could go on and on about store policy, but basically, it was a horrible experience

    Advice to ManagementAdvice

    Promote from within, ease off slightly on the goals, its too much pressure for such a low paying job. Offer better commission. Try to RETAIN employees instead of burning them out and then simply replacing them.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Cycle Gear is the Worst Place I have ever Worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cycle Gear full-time for more than a year

    Pros

    Unfortunately I have nothing positive to say about this company after working here

    Cons

    No real room for promotion unless you have a "buddy" in management, base wages or extremely low and the commission structure is convoluted and poorly structured, benefits are sub par and expensive, 401k match not offered, you dont earn vacation unless you have been there for at least a year, company doesnt have loyalty to employees, the turnover rate is very high so do not leave a company for a job at Cycle Gear because you can be let go at any moment for any reason with or without a warning.

    Advice to ManagementAdvice

    Start managing the company correctly and ethically instead of like a "Mom and Pop" shop. Hire qualified managment to run the company. Pay all employees fairly. Revamp the commission structure so that employees are not competing with one another for sales. Promote and hire people according to their qualifications and what they know not because of what they know. Provide affordable benefits to all employees.

    Doesn't Recommend
    Negative Outlook

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