Cycle Gear Reviews

Current Employee – been working at Cycle Gear full-time for more than 3 years

Pros – Motorcycles... if you work at a store. But the sales requirements of the crappy "BiLT" line makes me wonder if CG cares at all about rider safety in the face of increasing gross margins.

Cons – Unrealistic expectations given the tools available at any level of the organization. The soul-sucking corporate culture is terrible. The environment of "the beatings will continue until morale improves" permeates from the head office to the warehouse then down into the stores.

Advice to Senior Management – Restructure the executive management. No one feels like they care about anyone but the board of directors.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Cycle Gear part-time for less than a year

Pros – Id have to say the only 2 pros are the discount and getting to meet cool people here and there. Thats seriously it.

Cons – Where to start. Well besides making no money and having no life to ride you're motorcycle anymore. The company is now pushing only their exclusive brand "Bilt" over everything else. And the Bilt products honestly suck while you're told to basically lie to customers that they are getting a great quality item. The management is a complete Joke. from the store level to the district leader to the idiots sitting at a desk in corporate. Sales goals can be unrealistic, employees are constantly being let go or quitting. I had an issue with the store manager, reached out to corporate and basically was ignored. If they read this they know exactly who I am. Trust me its not the job you think it will be before you start. A true motorcycle enthusiast should skip this place. And if you're manager
is anywhere near as evil as mine was goodluck staying out of Jail.

Advice to Senior Management – Drop the Bilt brand and you're company might have a future 10 years from now, otherwise along with you're joke of a management team the company will lose alot of business and respect. Though you've already lost mine.

No, I would not recommend this company to a friend

Former Employee – worked at Cycle Gear full-time for less than a year

Pros – Fun customers
Get to talk about bikes all day long
Get to influence new riders as far as safety goes
Co-Workers generally share the same interests
Discount is great, too bad they dont pay enough to make it worth it.

Cons – Where do I start
You better make goal. Weather crappy and no customers? Too bad, better make goal.
High turnover. Always training someone new. Get paid extra to train new people? Of course not
Constant add-on pushing. 1 add on is ok, but when told to push add ons for every sale and then the unrelated purchase with purchase at ring out? A little excessive.
Low pay. Barely above minimum wage.
No benefits
Zero training at all. Basically, get hired, you're on the floor running.
Managers like to hire friends that have zero motorcycle experience rather than promote from inside.
Give customers no incentive to shop in store, in fact, now charging a shipping fee to order in the store that is not charged online. Tough to make goals that way.
I could go on and on about store policy, but basically, it was a horrible experience

Advice to Senior Management – Promote from within, ease off slightly on the goals, its too much pressure for such a low paying job. Offer better commission. Try to RETAIN employees instead of burning them out and then simply replacing them.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Cycle Gear full-time for more than a year

Pros – Unfortunately I have nothing positive to say about this company after working here

Cons – No real room for promotion unless you have a "buddy" in management, base wages or extremely low and the commission structure is convoluted and poorly structured, benefits are sub par and expensive, 401k match not offered, you dont earn vacation unless you have been there for at least a year, company doesnt have loyalty to employees, the turnover rate is very high so do not leave a company for a job at Cycle Gear because you can be let go at any moment for any reason with or without a warning.

Advice to Senior Management – Start managing the company correctly and ethically instead of like a "Mom and Pop" shop. Hire qualified managment to run the company. Pay all employees fairly. Revamp the commission structure so that employees are not competing with one another for sales. Promote and hire people according to their qualifications and what they know not because of what they know. Provide affordable benefits to all employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company