D&B Reviews

Updated June 21, 2014
Updated June 21, 2014
234 Reviews
3.1
234 Reviews
Rating Trends

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Approve of CEO
D&B President & CEO Robert Carrigan
Robert Carrigan
19 Ratings

Review Highlights

Pros
  • Smart and collaborative people trying to do the right thing, decent work life balance (in 23 reviews)

  • D&B had one of best work life balances which I have experienced in my career :) (in 18 reviews)


Cons
  • Because D&B is a huge company, implementing ideas or change can be difficult (in 25 reviews)

  • Senior management too focused on reaching their numbers (in 15 reviews)

More Highlights

32 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Meat Grinder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Account Acquisition Specialist in Greensboro, NC
    Former Employee - New Account Acquisition Specialist in Greensboro, NC

    I worked at D&B full-time (less than an year)

    Pros

    most of the office personal was nice, I enjoyed my co-workers and direct supervisor

    Cons

    it is an awful inside sales job. The hand you recycled leads and complain when you cannot turn them into new sales. Most of the work is cold calling people who did not know their company had a business credit report then you over charge them for access to it.

    Advice to ManagementAdvice

    stop with the bad leads to the smile and dial factory floor. The training is awful, support non-existent, and yet it was presented, daily, as if it was the best thing since sliced bread

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Credit Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Advisor in Tucson, AZ
    Current Employee - Credit Advisor in Tucson, AZ

    I have been working at D&B full-time (more than 8 years)

    Pros

    You can piggy back on a Reputable companies name.

    Cons

    Toxic work environment. The new company objective is to grow as quickly as possible and jump ship like the past 10 companies they built and sold. Left in the wake of this are people who dedicated their lively hood to genuinely helping companies with day to day issues that involve their history and credit. Most of all their reputations. Products do not work anymore and sadly the revolving door creates more problems for customers becuase reps don't know what they are doing. Once educated individuals were employed. Now, all are accepted as it is a typical $10.00 an hour call center!

    Advice to ManagementAdvice

    Get rid of the power crazy, young, scared to voice there real opions type and replace with those who have a spine.

    Doesn't Recommend
    Negative Outlook
  3. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst in Bethlehem, PA
    Former Employee - QA Analyst in Bethlehem, PA

    I worked at D&B full-time (more than 5 years)

    Pros

    Work from Home. I can't think a whole lot that was benefitted from this position besides it being a Gapstop.

    Cons

    Lack of growth and management is terrible. Demostrated incompetence and apathy of leadership, from the program manager to the client services - account director on down to the training director.

    Advice to ManagementAdvice

    Stop focusing on short term goals and learn what your competitors are doing right. I think this company is a sinking ship

    Doesn't Recommend
    Negative Outlook
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  5.  

    Out of Touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at D&B full-time (more than 8 years)

    Pros

    The benefits are fair. Some of the people are nice and know the job.

    Cons

    Upper management is out of touch and knows nothing about the business. They purchased the company for profit only and do not care about how it is obtained...

    Advice to ManagementAdvice

    Review the current practices of all the sales people and a Performance Improvement Plan in place. Reward your customer service team with better salaries or better incentives since they interact with the customer the most.

    Doesn't Recommend
    Negative Outlook
  6. 3 people found this helpful  

    Don't walk, RUN away from working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Advisor in Phoenix, AZ
    Former Employee - Credit Advisor in Phoenix, AZ

    I worked at D&B full-time (less than an year)

    Pros

    Good training and nice people to work with

    Cons

    To put it kindly, they did not tell the truth about what the sales reps are actually making and that all the leads are "warm leads". I'm sorry, but if you call on a potential customer and they have no idea who you are and have never heard of your company I would not call that a warm lead. After 2 1/2 months only 5 of the 25 sales reps were still at the company.

    Advice to ManagementAdvice

    Tell the truth in the interview process

    Doesn't Recommend
    Negative Outlook
  7. 3 people found this helpful  

    The worst job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Greensboro, NC
    Former Employee - Inside Sales in Greensboro, NC

    I worked at D&B full-time (more than an year)

    Pros

    Good Benefits thats it!! There are no other pros. There was one kind manager.

    Cons

    Bad Management , Craziest place I have ever worked, They have created a environment of paranoia
    Don't walk away from this place run!!! My last day was one of the happiest days of my life. Way too many leaders and managers. Train you to bully people into buying their service,

    Advice to ManagementAdvice

    Respect your employees!!! Treat People with respect instead of like cows for slaughter . Stop bullying your employees and your customers

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Toxic work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Tucson, AZ
    Current Employee - Sales in Tucson, AZ

    I have been working at D&B full-time (more than 5 years)

    Pros

    Company is growing rapidly and they offer movement within. Salary plus base.

    Cons

    Commission structure allows for too many ways to lose your hard earned commssions. Can not see or track clawbacks. Goals are based on various campaigns and distributed to associates not goaled for it. Pay is a fraction of what it use to be and managers treat employees as if they are disposable. No policies to enforce equal treatment of employees. Service reps are goaled and work against sales reps. Customers are not getting their services fulfilled and cancel them as a result. HIGH turn over.

    Doesn't Recommend
    Negative Outlook
  9. 2 people found this helpful  

    Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - New Account Acquisition Specialist in Greensboro, NC
    Current Employee - New Account Acquisition Specialist in Greensboro, NC

    I have been working at D&B

    Pros

    there was a small base

    Cons

    if they like you you get good leads to call, if they do not well...
    a horrible company and experience

    Advice to ManagementAdvice

    treat your inside sales people as people, allow variances in goals for time taken off. pay a fair commission and stop the nepotism involved in management

    Doesn't Recommend
    No opinion of CEO
  10.  

    They talk the talk but DO NOT walk the walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at D&B

    Pros

    They offer a decent benefits package. That's about it.

    Cons

    So unorganized. Had 5 bosses in less than a year. They beg you to be open and honest and then stab you in the back. You go through this insanely quarterly review process and if you meet you goals they always come up with a reason to low ball your ratings. BS. The worst place I ever worked. Don't accept a job there. You will regret it.

    Advice to ManagementAdvice

    When an upper manager in HR (from Pepsi) in less than 6 weeks, that should tell you something. Pay more attention to the folks bringing the money into the doors and less about your stock options. They don't care about their employees at all.

    Doesn't Recommend
    Disapproves of CEO
  11. 7 people found this helpful  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President in Short Hills, NJ
    Former Employee - Vice President in Short Hills, NJ

    I worked at D&B

    Pros

    in general they don't work you too hard. mostly because decision making is so concentrated that it takes a while to get anything approved.

    Cons

    senior management does not understand the business and has no interest in growing it.

    senior management is evaluated and compensated completely differently than rank and file, yet they claim to teamwork as a core virtue...go figure

    Advice to ManagementAdvice

    retire and get someone in there that can save the business before you completely drive it into the ground...or sell it to someone else that cares.

    Doesn't Recommend
    Disapproves of CEO

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