D&B

  www.dnb.com
  www.dnb.com

D&B Reviews

Updated December 15, 2014
Updated December 15, 2014
244 Reviews
3.1
244 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
D&B President & CEO Robert Carrigan
Robert Carrigan
27 Ratings

Review Highlights

Pros
  • The culture is positive and the company values employees work life balance (in 24 reviews)

  • D&B had one of best work life balances which I have experienced in my career :) (in 19 reviews)


Cons
  • Because D&B is a huge company, implementing ideas or change can be difficult (in 26 reviews)

  • Senior management too focused on reaching their numbers (in 15 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Micromanagement at Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NCA Representative in Center Valley, PA
    Former Employee - NCA Representative in Center Valley, PA

    I worked at D&B full-time (less than an year)

    Pros

    In Center Valley, there is a great cafeteria and nice buildings. The parking is also a plus. Coworkers are helpful. Some management is nice and qualified.

    Cons

    Micromanagement from Top-Down. Little advancement room. No separating work from personal life. Low Salary. There are underqualified managers. The D&B way is the only way to win. Every hour on the hour, you are measured by "Talk Time". Every hour on the hour, you are also measured by Sales Amount. D&B is about a quick sale, not customer satisfaction and retention. They are selling a product that is difficult to believe in even though they have extensive research backing them.

    Advice to ManagementAdvice

    Your way doesn't always work best. Do not promote unqualified individuals. Accept that there is a separation between work and home life. Start honoring lunches, holidays, and an honest 8 hour work day.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Meat Grinder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Account Acquisition Specialist in Greensboro, NC
    Former Employee - New Account Acquisition Specialist in Greensboro, NC

    I worked at D&B full-time (less than an year)

    Pros

    most of the office personal was nice, I enjoyed my co-workers and direct supervisor

    Cons

    it is an awful inside sales job. The hand you recycled leads and complain when you cannot turn them into new sales. Most of the work is cold calling people who did not know their company had a business credit report then you over charge them for access to it.

    Advice to ManagementAdvice

    stop with the bad leads to the smile and dial factory floor. The training is awful, support non-existent, and yet it was presented, daily, as if it was the best thing since sliced bread

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Management is SHADY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at D&B full-time (more than 3 years)

    Pros

    Salary was "ok", Benefits were "ok"

    Cons

    Management will lie to you...do as I say not as I do.

    Advice to ManagementAdvice

    Be accountable and don't throw your staff under the bus to save your own hide.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Credit Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Advisor in Tucson, AZ
    Current Employee - Credit Advisor in Tucson, AZ

    I have been working at D&B full-time (more than 8 years)

    Pros

    You can piggy back on a Reputable companies name.

    Cons

    Toxic work environment. The new company objective is to grow as quickly as possible and jump ship like the past 10 companies they built and sold. Left in the wake of this are people who dedicated their lively hood to genuinely helping companies with day to day issues that involve their history and credit. Most of all their reputations. Products do not work anymore and sadly the revolving door creates more problems for customers becuase reps don't know what they are doing. Once educated individuals were employed. Now, all are accepted as it is a typical $10.00 an hour call center!

    Advice to ManagementAdvice

    Get rid of the power crazy, young, scared to voice there real opions type and replace with those who have a spine.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst in Bethlehem, PA
    Former Employee - QA Analyst in Bethlehem, PA

    I worked at D&B full-time (more than 5 years)

    Pros

    Work from Home. I can't think a whole lot that was benefitted from this position besides it being a Gapstop.

    Cons

    Lack of growth and management is terrible. Demostrated incompetence and apathy of leadership, from the program manager to the client services - account director on down to the training director.

    Advice to ManagementAdvice

    Stop focusing on short term goals and learn what your competitors are doing right. I think this company is a sinking ship

    Doesn't Recommend
    Negative Outlook
  7.  

    Out of Touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at D&B full-time (more than 8 years)

    Pros

    The benefits are fair. Some of the people are nice and know the job.

    Cons

    Upper management is out of touch and knows nothing about the business. They purchased the company for profit only and do not care about how it is obtained...

    Advice to ManagementAdvice

    Review the current practices of all the sales people and a Performance Improvement Plan in place. Reward your customer service team with better salaries or better incentives since they interact with the customer the most.

    Doesn't Recommend
    Negative Outlook
  8. 3 people found this helpful  

    Don't walk, RUN away from working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Advisor in Phoenix, AZ
    Former Employee - Credit Advisor in Phoenix, AZ

    I worked at D&B full-time (less than an year)

    Pros

    Good training and nice people to work with

    Cons

    To put it kindly, they did not tell the truth about what the sales reps are actually making and that all the leads are "warm leads". I'm sorry, but if you call on a potential customer and they have no idea who you are and have never heard of your company I would not call that a warm lead. After 2 1/2 months only 5 of the 25 sales reps were still at the company.

    Advice to ManagementAdvice

    Tell the truth in the interview process

    Doesn't Recommend
    Negative Outlook
  9. 3 people found this helpful  

    The worst job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Greensboro, NC
    Former Employee - Inside Sales in Greensboro, NC

    I worked at D&B full-time (more than an year)

    Pros

    Good Benefits thats it!! There are no other pros. There was one kind manager.

    Cons

    Bad Management , Craziest place I have ever worked, They have created a environment of paranoia
    Don't walk away from this place run!!! My last day was one of the happiest days of my life. Way too many leaders and managers. Train you to bully people into buying their service,

    Advice to ManagementAdvice

    Respect your employees!!! Treat People with respect instead of like cows for slaughter . Stop bullying your employees and your customers

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    Toxic work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Tucson, AZ
    Current Employee - Sales in Tucson, AZ

    I have been working at D&B full-time (more than 5 years)

    Pros

    Company is growing rapidly and they offer movement within. Salary plus base.

    Cons

    Commission structure allows for too many ways to lose your hard earned commssions. Can not see or track clawbacks. Goals are based on various campaigns and distributed to associates not goaled for it. Pay is a fraction of what it use to be and managers treat employees as if they are disposable. No policies to enforce equal treatment of employees. Service reps are goaled and work against sales reps. Customers are not getting their services fulfilled and cancel them as a result. HIGH turn over.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - New Account Acquisition Specialist in Greensboro, NC
    Current Employee - New Account Acquisition Specialist in Greensboro, NC

    I have been working at D&B

    Pros

    there was a small base

    Cons

    if they like you you get good leads to call, if they do not well...
    a horrible company and experience

    Advice to ManagementAdvice

    treat your inside sales people as people, allow variances in goals for time taken off. pay a fair commission and stop the nepotism involved in management

    Doesn't Recommend
    No opinion of CEO

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