DHL Express

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  www.dhl.com/en/express.html

DHL Express Reviews

Updated December 5, 2014
Updated December 5, 2014
287 Reviews
3.2
287 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DHL Express CEO Ken Allen
Ken Allen
119 Ratings

Review Highlights

Pros
  • good pay, vacation, work-life balance, office culture (in 11 reviews)

  • A bit old world - but working environment will always be congenial - never be harsh (in 12 reviews)


Cons
  • work-life balance, outdated internal systems, just not an efficient company (in 14 reviews)

  • Other than my ratings for senior management, my opinions are based on the US office (in 17 reviews)

More Highlights

66 Employee Reviews Back to all reviews

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  1.  

    Very strange culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at DHL Express full-time (more than an year)

    Pros

    Excellent processes...Management listens and tries to mentor others

    Cons

    Too much management turnover. Culture is very brown nosing and a lot of followers not leaders.

    Advice to ManagementAdvice

    I liked working there however stop changing the managers out. Human capital is worth keeping.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Import specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Import Specialist in Tempe, AZ
    Current Employee - Import Specialist in Tempe, AZ

    I have been working at DHL Express full-time (more than an year)

    Pros

    Great company to work for. They try to make necessary changes on the U.S. side to make it easier on customers that import. Good pay , happy coworkers . Fun environment.

    Cons

    DHL Express in other countries needs to try harder at asking customers for the necessary paperwork for importing into the U.S. Some systems could be updated to make things more efficient.

    Advice to ManagementAdvice

    More cooperation with DHL in other countries to make it easier on customers who have never shipped internationally.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great time working for DHL Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Courier in Troy, MI
    Current Employee - Courier in Troy, MI

    I have been working at DHL Express full-time (more than 8 years)

    Pros

    No pressure from management. Relaxed environment, great raises.

    Cons

    So working telling other employees to slow down with deliveries thinking it would get more people hired in.

    Advice to ManagementAdvice

    Get more sales, increase workflow..

    Recommends
    Positive Outlook
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  5.  

    Start of a Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ

    I worked at DHL Express full-time (less than an year)

    Pros

    I loved the training and the time they spent on each person.
    very detailed and easy to learn
    Loved the people and the company ideals

    Cons

    I was let go because of an innocent misunderstanding. I think they should be a little more workable.

    Advice to ManagementAdvice

    Should be more about their people and be more understanding.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Boomerang

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express full-time

    Pros

    Great to return working with a great bunch of diverse people who have a great attitude and company spirit. I've had such a warm reception from everyone.

    Cons

    Getting reacquainted and learning all the new structures, policies, and evolutions that have taken place since I was last with the company.

    Advice to ManagementAdvice

    Continue evangelizing our global brand and the wonderful training that has evolved for our employees. The training has been awesome and impressive!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express full-time (more than 3 years)

    Pros

    Great People, Exciting Brand, International Culture

    Cons

    Constant Changes all the time, restructures, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Pretty good, keep your head down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Agent in Erlanger, KY
    Former Employee - Service Agent in Erlanger, KY

    I worked at DHL Express part-time (more than an year)

    Pros

    Good enough part time gig, with decent pay and a great benefits package (tuition reimbursement, health, 401k, etc), especially considering it's a part time job. Immediate supervisor was very accommodating and respectful, and coworkers were generally good.

    Cons

    Definitely a job, not a career, to be a package sorter. The top-out pay scale at CVG is nowhere near what the workers from Wilmington were making. Plus like any night time job expect your sleep schedule to be screwed up. Watch for a certain short guy upstairs who is in middle management. And like any job demanding physical labor there's a lot of turnover.

    Advice to ManagementAdvice

    Work on retaining qualified employees, even at the hourly laborer level

    Recommends
    No opinion of CEO
  9.  

    Never a Dull Moment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Plantation, FL
    Former Employee - Senior Manager in Plantation, FL

    I worked at DHL Express full-time (more than 10 years)

    Pros

    Support and investment in the gold-standard DHL brand by Deutsche Post continues to bode well for the organization's global growth and expansion in most all facets of the supply-chain equation. It's a challenging and fast-paced work environment, yet old-fashioned teamwork and camaraderie between front-line staff and middle management gets amazing things accomplished, again and again. Grace under pressure is a benchmark for DHL employees.

    Cons

    Vision and strategies within DHL business units often differs at a street-level versus what executive management touts. Ambiguous and conflicting messages frequently result in erratic synergy and missed opportunities providing clients with 'one-stop shopping' for all their global supply-chain needs. This frequently plays havoc with the consistency of expectations and results, for internal and external clients alike.

    Advice to ManagementAdvice

    Focus on, and maximize the core strengths and competencies of the various DHL business units versus each trying to be everything to every client, which is redundant and counter productive.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Tempe, AZ
    Former Employee - Inside Sales Representative in Tempe, AZ

    I worked at DHL Express full-time (less than an year)

    Pros

    It was a very supportive friendly place to work. We had a great team at sales and lots of support from our supervisors.Supervisors tried their best and did great follow so that new hires can take on their new territories.

    Cons

    Very call driven, I don't think the emphasis on the amount of calls is as necessary as the emphasis on closing a deal.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Really great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express

    Pros

    I liked everything about the company and the work I did.

    Cons

    None whatsoever. I enjoyed everything while working with the company.

    Advice to ManagementAdvice

    Keep up the good work.

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