DIRECTV
3.1 of 5 455 reviews
www.directv.com El Segundo, CA 5000+ Employees

DIRECTV Reviews

Updated Apr 3, 2014
All Employees Current Employees Only

3.1 454 reviews

                             

80% Approve of the CEO

DIRECTV Chairman, President, and CEO Michael D. (Mike) White

Michael D. (Mike) White

(256 ratings)

59% of employees recommend this company to a friend
70 Employee Reviews Back to all reviews
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The intern program wasn't terrible, but it had all of the cons of a huge corporation and didn't get to work with others.

Intern (Current Employee)
El Segundo, CA

I have been working at DIRECTV as an intern for less than a year

ProsThe manager who I worked with definitely knew what he was doing - he did his best to help me out with all of my work. The workload as an intern was light as expected. I did like the onsite campus feel, though personally I didn't get to stay on the campus. The internship did pay fairly well.

ConsHR and IT support was pretty slow at solving internal problems, which meant a lot of time sitting around. In general as an intern, you don't get to work with others very much (if at all), which could be a plus or a minus, depending on how you view it. I wish I got to do a little bit more lasting work, since the work I did felt rather insignificant. I don't see a lot of career benefits or opportunities for growth - it feels like a company that you settle down with.

Advice to Senior ManagementGet IT out of the BT building! It's isolating having the entire corporation running locally, while a small segment of the company is completely in a different location. The feel of the company just wasn't there for me, as an intern.

No, I would not recommend this company to a friend

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Great work eperience but no growth

Anonymous Employee (Current Employee)

I have been working at DIRECTV

ProsWorking with great people and well paid.

ConsThere are no growth opportunities. Terrible leadership.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Contractors at Directv are very disposable

Anonymous Employee (Current Employee)

I have been working at DIRECTV

ProsName recognition- possibly help your resume.
Great gig if you can be an FTE - lousy if you are not an employee

ConsContractors, particularly the more expensive PM types, are treated disrespectfully and to many in IT management, as disposable as yesterday's razor.

Advice to Senior ManagementIf you want a stable contractor workforce who would seriously entertain any entreaties of "conversion" and not be a perennially revolving door, you need to treat their knowledge and expertise with a minimal semblance of respect - otherwise you will be bad mouthed in the IT industry and continue to have a sub-par coterie of employees supplemented by a few junior converted contractors - not improving your sad gene pool.

No, I would not recommend this company to a friend

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A valuable lesson in the cost of stress.

Customer Retention Agent (Former Employee)
Boise, ID

I worked at DIRECTV full-time

ProsGenerally, the compensation was above-average for the area. Additionally, working in a "team" environment helped alleviate stress. The benefits package was also nice and helped job performance.

ConsThe difficult responsibilities associated with retention were disproportionately and overwhelmingly concentrated. Too many of the daily tasks were associated with hostile customer negotiations. The strict metrics compounded the stressful interactions with customers.

Advice to Senior ManagementI would challenge the management to re-imagine the workload distribution for retention specialists and to find a way to offer positive reinforcement over negative reinforcement.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Mindboggling

Project Management (Former Employee)
El Segundo, CA

I worked at DIRECTV as a contractor for less than a year

ProsCompensation. But you should be wary of any employer who has an unusually high compensation package of comparable jobs, it can mean they have issues with retention - which was the case in this situation.

Very fast paced environment. This is good if you're a go getter, self sufficient and like constant challenges.

Almost everyone was friendly and solicitous.

ConsPoor communication skills. This is a very fast moving environment and dealing with managers with poor communication skills is death, and creates a lot of unnecessary and extra work. Employees seem to tiptoe around poor managers, and try to sort things out on their own.

Lack of respect for time management.

Glossing over issues until they become volcanic.

Onboarding/Administrative support. Being a new hire there made you feel like you were dropped into the Amazon jungle with little to no orientation, no point person for inquiries and set up support.

Everybody was stressed out. This had a lot to do with poor senior management in place that just should not be in those positions who created confusion and double work for staffers

Terrible knowledge transfer, nothing was documented/lack of SOP's.

Advice to Senior ManagementDon't be afraid to move poor managers, the quality of work of professional staff downstream will improve, probably immediately.

No, I would not recommend this company to a friend

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Challenging Environment

Anonymous Employee (Current Employee)

I have been working at DIRECTV full-time for more than 3 years

ProsAbove average pay and benefits including complementary television service. Generous bonus and stock awards for those at the right level with sufficient tenure. Smart people willing to work hard.

ConsVery formal, corporate environment with long hours - business attire four days a week. Frequent need to work weekends.

Culture of politics and infighting. Employees who embrace and create conflict are rewarded ahead of those who work together.

Lack of transparency in the promotion and review process - very little in the way of career development

Innovation is at a standstill - company is leaning on Latin America business to drive growth while it treads water in the US and puts all profits into stock buybacks.

Advice to Senior ManagementCEO has tried to change the culture of Directv, but progress has been slow. This is a company in a rapidly changing industry that is trying hard to hold onto profits and fight change.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Worked under a new Manager, not sure he knew what he was doing

Call Center Supervisor (Current Employee)
Englewood, CO

I have been working at DIRECTV full-time for more than a year

ProsOver all a good company to work for. The agents and Supervisors where treated fairly and with dignity. Coming in from the outside it is hard to get the shifts you want.

ConsNo upward mobility from the supervisors position. Good shifts are taken by the folks that have been there the longest and there is no chance of moving up. Plan on working all weekends.

Yes, I would recommend this company to a friend

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Watch Your Back - You May Find A Knife Strategically Placed

IT Principal Analyst (Former Employee)
El Segundo, CA

I worked at DIRECTV full-time for more than 5 years

ProsI worked with some amazing people. All employees get free DiRECTV. The overall benefits were good.

ConsI worked with some horrible people. Constantly shifting organizational structure, no real advancement benefits, Sr. management were the only ones being promoted, less than cost of living wage increases, horrible HR department. Although it is one company, the business units exist as separate entities, which makes it difficult to have any uniformity in procedures and processes.

Advice to Senior ManagementValue your employees. They are he ones who ultimately drive your success. Be fair and impartial. Just dint take the word of the manager blindly.

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Little organizational development and value placed on the individual

IT Project Manager (Current Employee)
El Segundo, CA

I have been working at DIRECTV full-time for more than 3 years

ProsFree DIRECTV programming and services provided to all full time employees. The company is certainly an industry leader and employees take pride in the role they play in bringing about this success. Executive Management is sincere and committed to providing the best value possible to our subscribers and in employee development or career opportunites.

ConsThere is a disconnect between organizational and executive support in value shown towards employees. Long hours and lack of management support and recognition are common within the IT PMO and project teams. Frustrations are openly displayed but little genuine concern or action is taken by management. If you are looking for a career opportunity with growth this is may not be the place for you. If you want a job and are satisfied with little value or interest placed on your individual needs then you will not be disapointed.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Headed for Anti-Discrimination Lawsuits?

Manager (Former Employee)
El Segundo, CA

I worked at DIRECTV full-time for less than a year

ProsGreat product & technologies, organized well for its business, talented people, serious investment into marketing

ConsWholesale outsourcing of IT functions being promoted & implemented by leadership. Makes one wonder if the company is positioning itself for sale or merger (reduce costs to appear more profitable)?

Advice to Senior ManagementAmerican workers are the ones paying your salaries ... your contributions to more Americans being displaced by pursuing short-term gains over posterity will be your legacy to your children.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at DIRECTV reviews and ratings — including employee satisfaction and approval rating for DIRECTV CEO Michael D. (Mike) White. All 70 reviews posted anonymously by DIRECTV employees.