DIRECTV Reviews

Updated October 7, 2014
Updated October 7, 2014
570 Reviews
3.2
570 Reviews
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DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
319 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 35 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 33 reviews)


Cons
  • Work life balance is a bit challenging but that goes along with a strong company (in 17 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

83 Employee Reviews Back to all reviews

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  1.  

    Field technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician in Manteca, CA
    Current Employee - Field Technician in Manteca, CA

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Management forces it's employees to believe that our civil liberties are within their best interests.

    Cons

    No room for growth, astronomically high stress, more work for less money.

    Advice to ManagementAdvice

    I've worked for this company as a technician for over 6 years. Also have had the opportunity to spend time at 15 different site's being a jump tech. All directv employees are treated as if they are easily replaceable. And that our work isn't appreciated at all. I cannot speak for customers service representatives over the phone. But in the aspect of field services, we are under valued. Unfortunately directv needs to realize if this behavior is continued, long term employees will be forced to leave.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at DIRECTV full-time (less than an year)

    Pros

    People were nice, everyone willing to help. Pretty open schedule and flexible, but that is because you work so much.
    Pay is nice since you get Overtime, again you work a lot. Benefits were nice as well, medical, dental, vision, plus free DTV service and discount tickets to Disneyland.

    Cons

    They don't follow their internal F12 program, (Live the learning, ie: learn from your mistakes). They rolled it out like it was something very big and important, but it was more like a cross between facebook and reddit that was hard to use, a waste of time, and culturally didn't mean anything. I made some mistakes, but was working very closely with my trainer. Manager talked to me about them by hanging up the phone up on me and yelling at me, I was treated like I was 5 years old. Told me I was a problem not their process or environment, but one of the reasons they brought me in was for outsider perspective. I'm sure the sale with AT&T had something to do with it as well. I have heard from other recruiters that they are letting people go for similar things to pretty up their position to sell.
    You work a lot during the day and night, by week 3 you're at 50+ hours, which is OK because you're hourly, but it'll wear you out fast.
    Working as a "remote site" employee you kind of feel like you are out on an island. You can call people and get help from team members when you need it but you just sit there all day with little to no interaction with others, because it's so flexible on scheduling with everyone.
    Just like any other enterprise you have your good people and bad people. Some folks really are great and you like being on projects with then, others you absolutely hate because you have to fight tooth and nail just to get the littlest information or you have to go out of your way to prove something isn't working because of a 2 minute configuration issue that didn't happen that you person you are fighting with needed to do.
    All roles are very heavily silo-ed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    They hire in droves and just as many leave

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    health insurance. Pay is only $9/hr.

    Cons

    Fast paced. Feeling drained. Damned if you do this, damned if you do that.

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  5. 1 person found this helpful  

    Did not enjoy working for this company mainly because they do not care about the customrt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support- DIRECTV in Murray, UT
    Former Employee - Technical Support- DIRECTV in Murray, UT

    I worked at DIRECTV part-time (more than an year)

    Pros

    I was allowed to work from home

    Cons

    High stress...focus on how quickly a call can be completed

    Advice to ManagementAdvice

    Start caring more about the customers and how they are treated instead of encouraging employees to get off the call quickly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Worse commission pay structure ever.Making $300-$400 every 2 to maybe 3 weeks is not ideal....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Beaumont, TX
    Former Employee - Sales Representative in Beaumont, TX

    I worked at DIRECTV full-time (more than an year)

    Pros

    Somewhat flexible schedule
    Sales teams are usually pretty upbeat

    Cons

    Management seems to be more worried about having people that will get them their bonus and not so much correct marketing for the demographic of the area. Being on your feet all day with nothing more than a table with pamphlets is not a great way to sell products. You would only get paid if the customer actually went through with installation. This is understandable, however, management does not notify employees of exactly what orders were completed. So the employee never knows how much their check will be. The management also takes out their bonus cut before you get your commission. So, your payout may be floated over a 2-3 week period. Ex. you sign up 10 customer one week @ $100 dollar commission per completed order. 7 complete the installation. You don;t get your 700 buck the next check. You may get $300-$400 and a week late get the rest. Very difficult when you are trying to plan to pay bills.

    Advice to ManagementAdvice

    In an area where it is easier and faster to get cable, management and marketing should be more creative with strategies to help build a customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Never saw a company that was more overstaffed and so inefficient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Administrator in El Segundo, CA
    Current Employee - Linux Administrator in El Segundo, CA

    I have been working at DIRECTV full-time (more than 8 years)

    Pros

    It is near Hollywood. It inspires people to be an actor, and pretend to listen to your work colleagues.

    Cons

    Very inefficient. Too many people who do not actually know much, and do not contribute technically. A culture in which people do not do basic research on Google before discussing a technical issue. Not everyone can contribute at a super star technical level- but a Linux administrator should understand Linux administration before commenting on a new feature of Linux- and so on....

    Advice to ManagementAdvice

    Benchmark against much better IT organization, and improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Tech of 9 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Install Technician in Tempe, AZ
    Current Employee - Install Technician in Tempe, AZ

    I have been working at DIRECTV full-time (more than 8 years)

    Pros

    Decent pay, set days off (now), ok benefits, free tv

    Cons

    As an employee you are very expendable. They threaten your job on a weekly if not daily basis. Nothing you do is ever good enough and they will always complain about something. While our benefits are still ok they used to be way way better but to save a buck they destroyed them. As a tech that has been in the field they do not value you or your opinion! The only way you have a chance at moving up in the company is if you have very worn out knee pads! They took the only position that was career minded away from us which was hourly with yearly raises when we started making decent money and forced us to go back to piece work! Don't work here you will always just be a number and they will kick you to the curb when they are done.

    Advice to ManagementAdvice

    Treat techs like you value them. They are a key part in this company continuing to operate!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Engineering department is not well structured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in El Segundo, CA
    Current Employee - Senior Software Engineer in El Segundo, CA

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Works hours are flexible. Payed time off is average. Yearly bonus is helpful.

    Cons

    Employees do not feel empowered. Management is more concerned with making their managers happy instead of being advocates for their team members.

    Advice to ManagementAdvice

    Engineering management team needs to be more technically knowledgeable and empower their reports instead of worrying about what their managers demand.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Stressful, with little benefit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support- DIRECTV in Tulsa, OK
    Former Employee - Technical Support- DIRECTV in Tulsa, OK

    I worked at DIRECTV full-time (more than an year)

    Pros

    For the most part, the pay was pretty good, as were the health benefits. I also enjoyed the ability to work overtime, and take home a pretty hefty sum of money. The team aspect was good, the team leaders I had felt a need to really connect with their members, and listen to their input into everything.

    Cons

    The companies values were awful. You had to upsell everything, and they seemed to value getting someone off of the phone in a limited time frame, more than they valued fixing the issue. Which resulted in the customer calling back, which then resulted in you getting in trouble for having far too many call backs. The issues that customers had were for the most part easily fixed on a single phone call, but even if the customer called back because of an unrelated issue, you would still get dinged.

    Advice to ManagementAdvice

    Change the call back policy, give more time off, allow for the employee to feel that they are actually making a difference to your customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Poor knowledge transfer, long grueling hrs; no appreciation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA

    I have been working at DIRECTV full-time (more than an year)

    Pros

    Good exposure to systems, interesting products and valuable knowledge gained once you survive the initial year navigating through this organization. Great Benefits.

    Cons

    No team sprit, you are on your own and have to figure things out for yourself. Long grueling hours on the job. Little to no training, and not much career development unless you managed upwards and kissed up to upper management.

    Advice to ManagementAdvice

    Look at the talent you have and try to understand the work being pushed down. The finance organization is overworked and under appreciated!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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