DIRECTV Reviews

Updated February 8, 2015
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2.0
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DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
377 Ratings

89 Employee Reviews

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  1. Promised High, Received Low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Boise, ID
    Current Employee - Customer Service Representative in Boise, ID

    I have been working at DIRECTV

    Pros

    Very nice work environment, minimal rules, laid back

    Cons

    Expectations laid out in training were not what actually happened, very stressful, They say that they don't follow quotas but you are forced to meet or fired for not complying with company standards

    Advice to ManagementAdvice

    If there is an issue with an employee, bring it up. They say that you need to accept criticism but up until the point of resignation there were no issues. After a formal resignation was put in, an investigation was set up to provide evidence for removal from the company. Nothing was said prior to my resignation but once it was brought up it "had been going on a while"

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. DirecTV outsourced its corporate culture and its competence to India.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Employee in El Segundo, CA
    Current Employee - IT Employee in El Segundo, CA

    I have been working at DIRECTV

    Pros

    DirecTV employees are diverse, courteous, smart, and hardworking people. The cafeteria offers fresh and healthy food. The intranet has a wealth of information about the company where you can find anything. Newly remodeled floors are full of natural light with clean and modern work spaces.

    Cons

    You won't work with many DirecTV employees because there are so few. Within IT you will primarily work with DirecTV's business partner, an Indian tech firm who settled to pay $35 million for visa fraud in 2013. This firm hires entirely male Indian engineers, which makes the work environment unsettling and foreign and meetings difficult to navigate. Expect a lot of standing around from business partner supervisors (also entirely Indian and male) and a lot of whispering. Their offshore teams are inflated and duplicate work. While some are very talented they get watered down with others who are learning on the job. DTV is fostering an unfriendly corporate culture by allowing a foreign company to define it.

    Advice to ManagementAdvice

    Go back to hiring talent and limit outsourcing to offsite. Diverse and close-knit teams of employees and long term local contractors will deliver a better product than bloated teams of offshore business partners incentivised to draw out a project as long as possible. The talk about diversity and inclusion is just rhetoric if it doesn't accurately reflect who is working in your offices.

    Empower managers to solve the problems of inefficiency instead of saddling them with daily decks to deliver to senior management. Streamline the reporting process to make this possible. C level managers should know how to pull their own reports.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Consultants at Directv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    Big company
    Nice office
    Good cafe
    Pay is good
    People are nice

    Cons

    This is not a entertainment company they provide a service not the content
    The actual directv employees have been there over 10 years
    Heavy on consultants and turn over of consultants
    Consultants are bullied
    uptight vibe due to turn over
    not casual at all there is a dress code

    Advice to ManagementAdvice

    Your admins go around sharing consultants pay rates. When you are letting a consultant go for no reason to replace them with a new consultant make sure you don't ask the person being let go to train the new person. Yelling and being aggressive seems to be the tone of all female upper management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    somewhat enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DirecTv Install Technician in Minneapolis, MN
    Current Employee - DirecTv Install Technician in Minneapolis, MN

    I have been working at DIRECTV full-time (less than a year)

    Pros

    Customer interaction was often good. Hours often flew by. A lot of outdoor work.

    Cons

    Long hours, 12+ a day is not uncommon. Occasionally dirty, some things are very repetitive.

    Advice to ManagementAdvice

    Shorten the hours, go to 2 shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA

    I have been working at DIRECTV full-time (more than a year)

    Pros

    They offer Free TV for employees.

    Cons

    Micromanaged from CTO. Nothing moves forward without his direct involvement.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in El Segundo, CA
    Former Employee - Marketing in El Segundo, CA

    I worked at DIRECTV full-time (less than a year)

    Pros

    Company is focusing in delivering innovation to any household in the US. Once you take a look at the programming grid you will realize that DirecTV is by no means the king of content and distribution. One of the areas I enjoyed the most was the cafeteria, Gym and the opportunity to meet new people. The company has a good philosophy in place to treat every customer relationship to the MAX and provide an excellent customer service.

    Cons

    Unfortunately, I was in a situation where my leader did not value my skills and background. I think I was seeing as a treat and was placed in not demanding activities that shadowed my ability to succeed. Merge with AT&T was distracting leadership to stay on top of the team.

    Advice to ManagementAdvice

    Merge with AT&T is not helping the well being of the team. Leaders need to maintain a good team environment. Do not pretend that team outings will provide enough support. Be present, be accountable and encourage positive dialogue and action.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. Work Overload - No work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in El Segundo, CA
    Former Employee - Finance Manager in El Segundo, CA

    I worked at DIRECTV full-time (more than 3 years)

    Pros

    - Decent pay
    - Good Benefits

    Cons

    Work Overload, no work/life balance resulted in high turnover in my department. Quite a challenge onboarding new employees into the role since their is limited training and knowledge transfer. Co-workers not supportive of the overall success of the department, all they cared about was their own success. Dog-eat-dog -world!!!

    Advice to ManagementAdvice

    My Boss worked almost 15-18 hours days, quite often staying at the office well beyond midnight. That was the expectation set for the team, which made is challenging for many to incorporate some balance in their lives. Some of the team got sick often due to the stress caused by the workload, and not having a stong team to spread the work around. Despite bringing up the fact that we needed to augment the headcount on our team and bring on some "A" players so there was a better balance of resposibility, Sr. Management paid no attention to it. After all, keeping the headcount down meant more money in their pockets with their generous bonus structure.

    It is in the company's best interest to bring on good talent and nurture them to stay in the organization. Take a look at your turnover and actually LISTEN to your employees. Allow them to communicate freely and don't just hear them......listen to their hallenges and act on it, so you can build a world class organization.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. AQS assisting irate customers. Jack of all trades for the business.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    Excellent group of people to work with. The pay per hour is excellent and the free DirecTV is the best. Finally, the insurance is the best once you've met your $700 deductible.

    Cons

    No encouragement. No help. No support. No bonuses. Extremely low to no moral. For example, I was told there was no reason to help advance on the company because I'm finishing my masters (which limits my work schedule). And finally, I had pneumonia which took me out of my points. I was told that this would be overlooked, but then injured myself and was approved FMLA and disability. I called the hotline tonight (per policy) only to learn that my employee ID is no longer valid and that I've been fired. This is illegal

    Advice to ManagementAdvice

    Extremely stressful job with the smallest bonus out of all the different departments. No support by TLs or TMs and told to go away when you seek help from someone else.

  10. Field technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician in Manteca, CA
    Current Employee - Field Technician in Manteca, CA

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Management forces it's employees to believe that our civil liberties are within their best interests.

    Cons

    No room for growth, astronomically high stress, more work for less money.

    Advice to ManagementAdvice

    I've worked for this company as a technician for over 6 years. Also have had the opportunity to spend time at 15 different site's being a jump tech. All directv employees are treated as if they are easily replaceable. And that our work isn't appreciated at all. I cannot speak for customers service representatives over the phone. But in the aspect of field services, we are under valued. Unfortunately directv needs to realize if this behavior is continued, long term employees will be forced to leave.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at DIRECTV full-time (less than a year)

    Pros

    People were nice, everyone willing to help. Pretty open schedule and flexible, but that is because you work so much.
    Pay is nice since you get Overtime, again you work a lot. Benefits were nice as well, medical, dental, vision, plus free DTV service and discount tickets to Disneyland.

    Cons

    They don't follow their internal F12 program, (Live the learning, ie: learn from your mistakes). They rolled it out like it was something very big and important, but it was more like a cross between facebook and reddit that was hard to use, a waste of time, and culturally didn't mean anything. I made some mistakes, but was working very closely with my trainer. Manager talked to me about them by hanging up the phone up on me and yelling at me, I was treated like I was 5 years old. Told me I was a problem not their process or environment, but one of the reasons they brought me in was for outsider perspective. I'm sure the sale with AT&T had something to do with it as well. I have heard from other recruiters that they are letting people go for similar things to pretty up their position to sell.
    You work a lot during the day and night, by week 3 you're at 50+ hours, which is OK because you're hourly, but it'll wear you out fast.
    Working as a "remote site" employee you kind of feel like you are out on an island. You can call people and get help from team members when you need it but you just sit there all day with little to no interaction with others, because it's so flexible on scheduling with everyone.
    Just like any other enterprise you have your good people and bad people. Some folks really are great and you like being on projects with then, others you absolutely hate because you have to fight tooth and nail just to get the littlest information or you have to go out of your way to prove something isn't working because of a 2 minute configuration issue that didn't happen that you person you are fighting with needed to do.
    All roles are very heavily silo-ed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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