DIRECTV
3.1 of 5 509 reviews
www.directv.com El Segundo, CA 5000+ Employees

DIRECTV Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.1 509 reviews

                             

78% Approve of the CEO

DIRECTV Chairman, President, and CEO Michael D. (Mike) White

Michael D. (Mike) White

(289 ratings)

59% of employees recommend this company to a friend
153 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    not really professional managers at sw eng !!

    Anonymous Employee (Former Employee)

    Prosthe env is really good as it has diversity and not stressful at all .

    ConsThe worst thing is the not really skillful and knowledgeable managers in there, they act as they know a lot, but they just pretending, specially the one that I know. she says she is a ucla graduate but I doubt it !!! Also the pay is not good for what you do.

    Advice to Senior Managementtry to think out side the box and give enough opportunity to your employees .

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Not a forever job.

    Technical Support- DIRECTV (Former Employee)
    Missoula, MT

    ProsAs a customer service representative, the pay and benefits are more than fair, the work is not physically demanding, or difficult.

    ConsIt is mentally draining to listen to people complain all day, especially over what is in essence a luxury service. Promotions are rare, and while, temporary special assignments are a nice break, they make the eventual return to the phones that much harder.

    Advice to Senior ManagementStop giving your best employees temporary power to solve bigger problems, then taking it back, after a predetermined period whether they performed well or not.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Sell your soul to the devil for free DirecTV

    Technical Support- DIRECTV (Former Employee)
    Orlando, FL

    Prosbenefits, company perks, free DirecTV even though you're locked down under a 2 year contract

    Consfill like a bait and switch operation for WAH reps, recruited think you are doing one thing and everything falls back to selling. A Tech Rep of Care Rep? not here, bottom line is sells. Quick and poor WAH training, a super lot to grasp in a short period of time, feel like going through flash cards. Poor support during live calls

    Advice to Senior ManagementConsider your workers have lives and WAH should have different guidelines than your reps in the office. Applying better consistent schedules. Defining the positions for each dept with more direct training for the products not always trying to sell, sell, sell but support customer service

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    I got out as my department started going downhill.

    Anonymous Employee (Current Employee)
    New York, NY

    ProsI worked in their marketing and design group in NYC, which was different from the rest of the company. Sort of a bubble inside this massive corporation, with a start-up vibe and lots of very smart people. Plus, a friendly, relaxed, corporate culture.

    They fostered a fun, social environment and encouraged open communication and initiative.

    I got to work on cool stuff, and I enjoyed it.

    Pay was very competitive. Benefits were (still are?) outstanding.

    Location was fantastic - Rockefeller Center.

    ConsLittle to no room for advancement for creatives.

    Though it FELT like a start-up, it wasn't. Our work was ultimately still governed by a huge corporation with stakeholders to answer to. The idea that you could openly communicate ideas or take initiative was encouraged in our department, but really, it was an illusion.

    They aggressively recruited young, attractive employees, nearly to the exclusion of anyone else, and definitely at the expense of experience, or sometimes even competence. As a result, a lot of the department was poorly managed by inexperienced managers, trying to lead poorly trained, inexperienced designers.

    Some departments had a very "bro" environment, which is not for everyone.

    Freelancers were treated incredibly unfairly. I mean, freelancers ALWAYS get the shaft, but still. I am astounded at how they were treated here. At times, maybe half the department was staffed by freelancers, which means the department would not have functioned without them. Nonetheless, they were almost never brought on full-time. Instead, they would be replaced every six months, even with excellent performance, to avoid the freelancer being reclassified by the IRS as full-time.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    3 people found this helpful  

    DirecTV expects you to be available to work 24/7 in exchange for free DirecTV.

    Anonymous Employee (Current Employee)
    El Segundo, CA

    ProsFree DirecTV, decent pay and benefits, dynamic

    ConsConstant layoffs. No overtime even for people who are legally non exempt (most IT staff). Awful work/life balance. DirecTV expects you to be available to work 24/7. Clueless management.

    Advice to Senior ManagementListen to lower level employees. Stop hiring H1B visas to take American's jobs. Don't illegally classify non exempt staff as exempt as you will be sued time and again. Stop the frequent layoffs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Good, Nothing to Write Home About

    Manager, Financial Operations (Current Employee)
    Denver, CO

    ProsSalary is fair, not strict on scheduled when you are salaried.

    ConsNot much room for promotions. I am a high performer (Highly Successful to Exceptional on every review I have ever had) I have been doubling my team and taking on more and more work every year with no rewards. I keep being told that if I do this it will get me to the next level. Then I do it and nothing still. It is all about who the manager likes. There are complete jerks that keep getting moved up or bigger office.

    Advice to Senior ManagementPay attention to the "non squeaky wheels" they don't squeak because they are great at what they do. Whiners shouldn't be promoted because they make a lot of noise.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    2 people found this helpful  

    Dynamic environment, amazing company overall lackluster middle management.

    Anonymous Employee (Former Employee)

    ProsOpportunities to volunteer and give back in your local community. Products and service are light years ahead of competitors.

    ConsSite leadership is very disconnected. Everyone is going to the same place but taking a different car. There is a lot of blame and finger pointing instead of trust and accountability. Especially if you report remotely. Your direct leader will tell you one thing and the local leaders tell another story entirely.

    Advice to Senior ManagementLeaders should lead by example and be consistent and fair.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    A never ending roller coaster...

    CSR-ACE (Current Employee)
    Huntsville, AL

    ProsPay is good. Option every 6 weeks to change shifts.

    ConsConstantly changing policy and changing procedures . Getting cursed out from people that can't manage their own money

    Advice to Senior ManagementPay more, listen to calls and take calls to understand how it's difficult to deal with ppl of all ages.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    It's better than most.

    Anonymous Employee (Current Employee)

    ProsGood training opportunities. Telecommuting is allowed.

    ConsToo many layers of management.

    Advice to Senior ManagementNothing to say here.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    DIRECTV--the next blackberry?

    Manager (Current Employee)
    Los Angeles, CA

    ProsFocus on the employee of late has been great. Good benefits and a strong commitment to doing things the right way.

    ConsA lot of old guard satellite and broadcast folk who are profoundly averse to change. The broadcast side struggles significantly with new technologies that do not fit in the broadcast genre. If it is a typical IT technology it gets mangled by the broadcast minds.

    Advice to Senior ManagementIf you are going to compete in the OTT space, hire the right skills to compete with Netflix, Amazon, Google, etc.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for DIRECTV? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at DIRECTV reviews and ratings — including employee satisfaction and approval rating for DIRECTV CEO Michael D. (Mike) White. All 153 reviews posted anonymously by DIRECTV employees.