DIRECTV Reviews

Updated September 3, 2014
Updated September 3, 2014
550 Reviews
3.2
550 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
308 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 32 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 31 reviews)


Cons
  • Long hours and have to work hard for a work/life balance (in 12 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

83 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent Company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    People are really nice and helpful. Great benefits and very understanding management.Company has flat structure allows high visibility to senior managment.

    Cons

    None i can think off

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO
  2.  

    Wonderful experience with wonderful people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automation Engineer  in  El Segundo, CA
    Current Employee - Automation Engineer in El Segundo, CA

    I have been working at DIRECTV full-time for more than a year

    Pros

    Flexible hours, great people, management is also good.

    Cons

    Traffic is really bad but you end up getting used to it.

    Advice to ManagementAdvice

    Everyone has been super helpful.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    THIS IS ONE OF THE BEST COMPANIES I HAVE WORKED FOR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Englewood, CO
    Current Employee - Manager in Englewood, CO

    I have been working at DIRECTV full-time for more than a year

    Pros

    - Amazing culture
    - Everyone is always happy
    - Collaborative culture
    - Good benefits and compensation
    - Very employee focused
    - Very strong sense of social responsibility
    - Lots of opportunity for development and advancement
    - Transparency and communication within the company
    - Best in Class employee engagement based on most recent Organizational Health Survey
    - Top 10 Best Places to Work in Denver

    Cons

    - Still could use some standardization between departments
    - Sometimes there is not a consistency with the title a person holds and the work that they do
    - Benefits kick in the first of the month after 60 days. It would be nice if that were shortened

    Advice to ManagementAdvice

    With the AT&T deal ongoing, continue to cascade information down through the ranks. You have done a great job so far so continue in that vain.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Huntington, WV
    Current Employee - Customer Service Representative in Huntington, WV

    I have been working at DIRECTV full-time for less than a year

    Pros

    Manageable hours, tons of room for improvement, and lots of coaching to help improve sales.

    Cons

    Just overcoming objections and meeting goals. Nothing else really.

    Advice to ManagementAdvice

    Doing a great job! Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fast-paced, high performing organization. Buckle up for a hectic ride. Delivery focused. Must compete for people's time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  El Segundo, CA
    Current Employee - Director in El Segundo, CA

    I have been working at DIRECTV full-time for more than 5 years

    Pros

    There is no slack and low-performers are weeded out fairly quickly. That means that most everyone you work with is focused on getting the job done and they are good people to work with.

    Cons

    The pace can be difficult to maintain. Corners get cut in favor of quantity of delivery over quality of delivery, though high-quality is expected.

    Advice to ManagementAdvice

    The programs that are thought to benefit employees by providing time to learn and grow really just add more overhead on already overloaded resources. Either get comfortable with dialing back delivery expectations or minimize time requirements for non job-related activities.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Thought it was an easy going job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative  in  Phoenix, AZ
    Former Employee - Inbound Customer Service Representative in Phoenix, AZ

    I worked at DIRECTV full-time for more than a year

    Pros

    The environment is pretty cool and they give you a lot of things to appreciate like free cable.

    Cons

    Sometimes the customers that you speak with can be very rude and ignorant

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at DIRECTV full-time for more than 8 years

    Pros

    Good salary and decent annual bonus. Pension plan and 401k match (4%). Good insurance and free premium DirecTV service. Education assistance programs.

    Cons

    IT group is lacking in internal service. From time to time can have long hours, but not really an issue in my opinion unless you are salary.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support- DIRECTV  in  Englewood, CO
    Former Employee - Technical Support- DIRECTV in Englewood, CO

    I worked at DIRECTV full-time for more than a year

    Pros

    The company really cared about the employees. They did A LOT to show their appreciation. There was a lot of paid time off. I got two raises in one year. Every month there is a bonus so you end up making a lot more money then you expect. The product was great and employees are provided with a lot of training. The training covers product info and how to handle customers. You have a lot of room for creativity and employees are encouraged to share ideas. There was also a lot of opportunities to move up in the company. It wasn't a who you know company and you are able to succeed even if you didn't go to college. Many benefits. I would recommend working at Directv to anyone.

    Cons

    The customers were the only Con. They don't treat you very well over the phone.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great learning experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising Sales Planner  in  New York, NY
    Former Employee - Advertising Sales Planner in New York, NY

    I worked at DIRECTV full-time for more than 10 years

    Pros

    This is a great company to work for straight out of college or change of career path. My work colleagues became my second family.

    Cons

    Promotion. In order to move up the ladder someone had to leave.

    Advice to ManagementAdvice

    Management always had an open door policy.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A great place to learn and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent  in  Tulsa, OK
    Former Employee - Customer Care Agent in Tulsa, OK

    I worked at DIRECTV full-time for more than 5 years

    Pros

    DIRECTV has great benefits. This is the first thing that prospective employees see. But that is only the beginning of what DIRECTV can offer its employees. As a call center agent, they will learn communication skills, technical, billing, and sales skills. There are opportunities to advance as an agent, and move into more specialized parts of the company. Those that strive for success will be able to find their way into leadership rolls as a team leader. The skills learned as a team leader will go a long way towards future leadership and management roles.
    DIRECTV taught me so much. For those who want to learn and grow, it is a great place to start.

    Cons

    Once you become a team leader, it is very difficult to get a management position. That is due to the large amount of competition from all of the team leaders that want to become managers. With the down economy, there is large number of experienced managers that are also applying for the jobs.

    Advice to ManagementAdvice

    Keep looking for smart talented leaders to hire as team leaders and managers. Great leadership means a lot the employees. It may not seem that way, but it does matter.

    Recommends
    Positive Outlook
    Approves of CEO

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