DIRECTV

www.directv.com
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89 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Never saw a company that was more overstaffed and so inefficient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Administrator in El Segundo, CA
    Current Employee - Linux Administrator in El Segundo, CA

    I have been working at DIRECTV full-time (more than 8 years)

    Pros

    It is near Hollywood. It inspires people to be an actor, and pretend to listen to your work colleagues.

    Cons

    Very inefficient. Too many people who do not actually know much, and do not contribute technically. A culture in which people do not do basic research on Google before discussing a technical issue. Not everyone can contribute at a super star technical level- but a Linux administrator should understand Linux administration before commenting on a new feature of Linux- and so on....

    Advice to ManagementAdvice

    Benchmark against much better IT organization, and improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    They hire in droves and just as many leave

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    health insurance. Pay is only $9/hr.

    Cons

    Fast paced. Feeling drained. Damned if you do this, damned if you do that.

  3. 1 person found this helpful  

    Worse commission pay structure ever.Making $300-$400 every 2 to maybe 3 weeks is not ideal....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Beaumont, TX
    Former Employee - Sales Representative in Beaumont, TX

    I worked at DIRECTV full-time (more than a year)

    Pros

    Somewhat flexible schedule
    Sales teams are usually pretty upbeat

    Cons

    Management seems to be more worried about having people that will get them their bonus and not so much correct marketing for the demographic of the area. Being on your feet all day with nothing more than a table with pamphlets is not a great way to sell products. You would only get paid if the customer actually went through with installation. This is understandable, however, management does not notify employees of exactly what orders were completed. So the employee never knows how much their check will be. The management also takes out their bonus cut before you get your commission. So, your payout may be floated over a 2-3 week period. Ex. you sign up 10 customer one week @ $100 dollar commission per completed order. 7 complete the installation. You don;t get your 700 buck the next check. You may get $300-$400 and a week late get the rest. Very difficult when you are trying to plan to pay bills.

    Advice to ManagementAdvice

    In an area where it is easier and faster to get cable, management and marketing should be more creative with strategies to help build a customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Did not enjoy working for this company mainly because they do not care about the customrt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support- DIRECTV in Murray, UT
    Former Employee - Technical Support- DIRECTV in Murray, UT

    I worked at DIRECTV part-time (more than a year)

    Pros

    I was allowed to work from home

    Cons

    High stress...focus on how quickly a call can be completed

    Advice to ManagementAdvice

    Start caring more about the customers and how they are treated instead of encouraging employees to get off the call quickly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Tech of 9 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Install Technician in Tempe, AZ
    Current Employee - Install Technician in Tempe, AZ

    I have been working at DIRECTV full-time (more than 8 years)

    Pros

    Decent pay, set days off (now), ok benefits, free tv

    Cons

    As an employee you are very expendable. They threaten your job on a weekly if not daily basis. Nothing you do is ever good enough and they will always complain about something. While our benefits are still ok they used to be way way better but to save a buck they destroyed them. As a tech that has been in the field they do not value you or your opinion! The only way you have a chance at moving up in the company is if you have very worn out knee pads! They took the only position that was career minded away from us which was hourly with yearly raises when we started making decent money and forced us to go back to piece work! Don't work here you will always just be a number and they will kick you to the curb when they are done.

    Advice to ManagementAdvice

    Treat techs like you value them. They are a key part in this company continuing to operate!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Engineering department is not well structured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in El Segundo, CA
    Current Employee - Senior Software Engineer in El Segundo, CA

    I have been working at DIRECTV full-time (more than 5 years)

    Pros

    Works hours are flexible. Payed time off is average. Yearly bonus is helpful.

    Cons

    Employees do not feel empowered. Management is more concerned with making their managers happy instead of being advocates for their team members.

    Advice to ManagementAdvice

    Engineering management team needs to be more technically knowledgeable and empower their reports instead of worrying about what their managers demand.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Stressful, with little benefit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support- DIRECTV in Tulsa, OK
    Former Employee - Technical Support- DIRECTV in Tulsa, OK

    I worked at DIRECTV full-time (more than a year)

    Pros

    For the most part, the pay was pretty good, as were the health benefits. I also enjoyed the ability to work overtime, and take home a pretty hefty sum of money. The team aspect was good, the team leaders I had felt a need to really connect with their members, and listen to their input into everything.

    Cons

    The companies values were awful. You had to upsell everything, and they seemed to value getting someone off of the phone in a limited time frame, more than they valued fixing the issue. Which resulted in the customer calling back, which then resulted in you getting in trouble for having far too many call backs. The issues that customers had were for the most part easily fixed on a single phone call, but even if the customer called back because of an unrelated issue, you would still get dinged.

    Advice to ManagementAdvice

    Change the call back policy, give more time off, allow for the employee to feel that they are actually making a difference to your customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    A Falling Star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    Job security - for the most part. If you keep your head down and do your work you can skate by without doing much. Bonuses and yearly raises are nice.

    Cons

    I've been here for 9 years and this place went from being one of the best, most forward thinking technology companies to one that is so layered in bureaucracy that you can't get anything done without being stuck in committee for a year while our competitors go right past us. All the while our benefits that were once so great have been cut so much due to "cost savings" and are on par with or worst than most other companies. Oh and every time you turn around another PM is being hired to manage something...I think one is ensuring I type this by 5pm tomorrow...while you can't get head count who actually do WORK! I used to watch "Office Space" and laugh but lately I cry because that's my life every day.

    Advice to ManagementAdvice

    Half of you either need to quit or do something more productive. We have too many people managing and not enough doing. Look at all of the road blocks that have been created in our processes and ask yourselves if we really need these. Do they prevent us from frivolously spending money or are they in fact costing us more? I know why they were put in place but they aren't working toward that goal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Nice campus but too corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Associate in El Segundo, CA
    Current Employee - Senior Marketing Associate in El Segundo, CA

    I have been working at DIRECTV full-time (more than 3 years)

    Pros

    The company has a new campus with all the benefits of a small gym with group classes, a cafeteria, and beautiful sunny office buildings.

    Cons

    The structure system is very antiquated and extremely corporate. The senior management is very top heavy so the only way to grow and to jump departments. They are also very reactionary and "fire drills" are almost normal.

    Advice to ManagementAdvice

    Don't speak down to the people below you. Even if there are mistakes, people still deserve to be treated with respect. Learn to provide constructive feedback and be open minded. Just because a policy has been in place for a while does not mean that it still works. Be open to the lives and balance that people are trying to maintain. Once you seem like you are on their team, not just a boss, then the employee will bend over backwards for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Less favorable for employees-expect a lot with no returns management operates like a close group and favoritism is big

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DIRECTV

    Pros

    Challenging quick turnovers lots of releases

    Cons

    Turnover-non inclusive culture-no management support

    Advice to ManagementAdvice

    Try and build empowerment culture for people so that they feel
    Part and parcel of the org

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