DIRECTV Reviews

Updated August 18, 2014
Updated August 18, 2014
542 Reviews

3.2
542 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
303 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 32 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 31 reviews)


Cons
  • Long hours and have to work hard for a work/life balance (in 12 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

80 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    I thought it would never end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at DIRECTV as an intern

    Pros

    Can't really think of any

    Cons

    Deceitful to the customer who is being sold a contract without knowing it's for two years - standing in a store all day trying to bother people on the way in to the store to get groceries is not a way to get business nor is going door-to-door.

    Advice to ManagementAdvice

    change your 2 year contract and remove the credit check upon installation. you wouldnt believe how many people failed this check with scores over 700.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Head's down environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst  in  Englewood, CO
    Former Employee - Data Analyst in Englewood, CO

    I worked at DIRECTV full-time for more than a year

    Pros

    Didn't have to bring work home.

    Cons

    Not a lot of growth opportunities. Old software tools. Didn't like the culture. They get rid of you when you get too expensive.

    Advice to ManagementAdvice

    You should offer employees other opportunities within the organization before you lay them off.

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful  

    4 Years experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Developmental Coach  in  Englewood, CO
    Current Employee - Employee Developmental Coach in Englewood, CO

    I have been working at DIRECTV full-time for more than 3 years

    Pros

    Great Flexibility and Benefits.
    I learned a lot about call center operations
    Free NFL Sunday Ticket

    Cons

    If you aren't buddy buddy with management you go anywhere
    Full transparency means don't say anything that will upset me
    Team is spelled with an "I"
    Hard work gets you recognition on a huddle board not increase in pay

    ** I haven't missed a day in 2 years, I have a B.A., extremely knowledgeable and flexible to accommodate management. "Got me Nuggets tickets" LOL LOL

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    No Opportunity for Experienced Workers or Conversion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  El Segundo, CA
    Former Employee - Project Manager in El Segundo, CA

    I worked at DIRECTV as a contractor for more than a year

    Pros

    Free Coffee. Great place if you are from India.

    Cons

    Extreme levels of micro management Employee managers are fresh out of college with little or no real world experience. Focus is on small details with no understanding of the big picture. Contractors are second class citizens. Expertise is wasted here. Endless meetings with no one willing to make a decision. Level upon level of useless managers whose sole job is to delay progress.

    Advice to ManagementAdvice

    Get some experienced PMs and listen to their advice.

    Doesn't Recommend
  6. 1 person found this helpful  

    Floating leadership and a lack of direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at DIRECTV as a contractor for more than a year

    Pros

    Free DIRECTV to staff members. Good compensation and job security for those lucky enough to be regarded as valued team members. Provided an opportunity to branch out if you took initiative.

    Cons

    The media services division I was a part of had very little sense of urgency or direction. Management was floating, which is why most of the department I was with dissolved and moved to other locations. Trying to get anything done or motivating people was like pulling teeth. A revolving door of extremely temporary contractors for creative services also lead to an array of problems. Also experienced a lack of common & basic respect and even racism from middle to senior management.

    Advice to ManagementAdvice

    Communication and contractor/employee treatment was some of the worst I've experienced. There was no value placed on committed and talented individuals. I believe many issues may have been rectified during a restructure but some serious problem individuals remained in senior management positions.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Tired employees being overworked!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA

    I worked at DIRECTV full-time for more than a year

    Pros

    Pay and potential to move around throughout the organization

    Cons

    No transfer of knowledge. Little training, long hours with unreasonable expectations.

    Advice to ManagementAdvice

    Management do not seem to care about the workload and quality of life aspecgt of their employees. Maybe take a look at the support roles within the organization - Project management, finance, fp&a and support these roles with a reasonable expectation so that they can be producgtive over a longer period of time, and not crash and burn and leave the organization

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Decent company, but is a pain in the behind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at DIRECTV full-time for more than a year

    Pros

    -For a call center, it's an easy job
    -Good money for sitting in a chair on a computer all day and troubleshooting Directv issues
    -Most people I work with are awesome and I have a fun time

    Cons

    -Getting screamed at for something that is not your fault gets old and puts you in a frustrated mood for a good portion of the day. Customer's will scream and call you names saying whatever their directv problem is all your fault and they get so mad when you tell them how something is. Like when their bill goes up by 5$ or something, they throw a fit, say it's your fault, and to fix it when you can't do anything about it because it's a price increase in the initial packages/services itself. Frustrating.

    -Supervisors are hard to come by when you need help and when you manage to flag one down, most of the time, they don't usually know what to do. There are regular phone reps that know more than most of the management.

    -Stats. Heaven forbid if your handle time is a little high or if your transfer rate is a tad high, everyone has a fit. No matter how good of an agent you are or how good your stats are, they always find something petty to criticize you on and bring you down more.

    -Most days I work, there is always a queue of callers. Which isn't a big deal, but the reason for it 90% of the time is when RMC, who are the people you call if you need to call off, approves too much VTO (voluntary time off), which is a chance to either go home early or to get off the phones for a bit and relax. When they approve too many agents, the queue gets higher and the more calls the few of us still on the phones have to spend the next hours clearing out.

    -If you accidentally do something wrong, you get written up and your job put on the line. Which I think is a little unjust. If I accidentally hang up on a customer because I hit the wrong button on my phone, try to call back and get no response, they act like the world is ending. It was an accident, I'm sorry, it happens.

    -You never get praised for anything good you do or accomplish. It's as if no one cares to notice. Why bother trying to be a good agent when you get nagged for everything you do wrong or are not doing and no positive feedback on anything. Not worth it.

    -Trying to get a different shift due to life changes or anything is next to impossible. The only way to really get a different shift is to either be in school or get it through a shift bid. depending on your "tenure" rank will determine if you have any inclination of getting one. I have been at my job for about a year and applied for a total of 12 shift bids and didn't even get considered for eligibility on a different shift.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Poor management, no chance for advancement unless you're under 40 even if you have experience and are most qualified.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatch
    Current Employee - Dispatch

    I have been working at DIRECTV full-time for more than 3 years

    Pros

    Free TV, good health care benefits.

    Cons

    They treat older employees poorly especially if they don't follow the status quo. No chance for advancement unless you're under 40. Management has no respect for employees that try to make things better. They don't listen to employees ideas or when they do the managers take that advice or ideas and make it into their own ideas and never give employees the credit they deserve. Inconsistency in following policy, and policies that are unrealistic.
    Poor salaries for the people that are the biggest contributers to company success.

    Advice to ManagementAdvice

    Treat your employees like human beings, pay them the salaries and credit they deserve, and stop the Nepotism in promotional opportunities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Contractors, the second class citizen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer  in  El Segundo, CA
    Former Employee - QA Engineer in El Segundo, CA

    I worked at DIRECTV as a contractor for more than a year

    Pros

    contractor pay can be anywhere between average to high. Typical large company environment. lots of free time.

    Cons

    disposable contractor culture, extremely under qualified full-time employees, poor/non-existent management and direction, way too much office politics, no plastic utensils/paper plates in the kitchen

    Advice to ManagementAdvice

    Find people who actually have a technical background and a good track record in management. Convert the people who actually know things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 7 people found this helpful  

    Beware of high compensation trap for a chaotic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Los Angeles, CA
    Former Employee - Senior Analyst in Los Angeles, CA

    I worked at DIRECTV full-time for more than a year

    Pros

    -High compensation
    -Nice campus
    -Highly intelligent and well-experienced coworkers (that don't stick around for long)

    Cons

    -Fast turnover of strategic and innovative thinkers is highly evident as the culture does not value out of box thinkers.
    -Directors lack leadership values and qualities. As direct liaisons between VPs and the working class, they lack the competence, confidence, and talent to inspire and mentor.
    -Promotions are handed out mysteriously to those who spend more time on administratively sucking up than those that exhibit comprehensive skills and work ethic.

    Overall, don't come work here if you want to be challenged, want to challenge others, or want to learn. It is a dire environment of PowerPoint decks that flip flop between clueless readers.

    This is a sad story as Mike White seems to actually care about his employees. It is those below him that are running around lost and causing chaos.

    Advice to ManagementAdvice

    -Take risks and become less hierarchal
    -Foster more cross-functional conversations

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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