DIRECTV Reviews

Updated October 23, 2014
Updated October 23, 2014
578 Reviews
3.3
578 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
324 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 43 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 35 reviews)


Cons
  • Work life balance is a bit challenging but that goes along with a strong company (in 19 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

83 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Contractors, the second class citizen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer in El Segundo, CA
    Former Employee - QA Engineer in El Segundo, CA

    I worked at DIRECTV as a contractor (more than an year)

    Pros

    contractor pay can be anywhere between average to high. Typical large company environment. lots of free time.

    Cons

    disposable contractor culture, extremely under qualified full-time employees, poor/non-existent management and direction, way too much office politics, no plastic utensils/paper plates in the kitchen

    Advice to ManagementAdvice

    Find people who actually have a technical background and a good track record in management. Convert the people who actually know things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Decent company, but is a pain in the behind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at DIRECTV full-time (more than an year)

    Pros

    -For a call center, it's an easy job
    -Good money for sitting in a chair on a computer all day and troubleshooting Directv issues
    -Most people I work with are awesome and I have a fun time

    Cons

    -Getting screamed at for something that is not your fault gets old and puts you in a frustrated mood for a good portion of the day. Customer's will scream and call you names saying whatever their directv problem is all your fault and they get so mad when you tell them how something is. Like when their bill goes up by 5$ or something, they throw a fit, say it's your fault, and to fix it when you can't do anything about it because it's a price increase in the initial packages/services itself. Frustrating.

    -Supervisors are hard to come by when you need help and when you manage to flag one down, most of the time, they don't usually know what to do. There are regular phone reps that know more than most of the management.

    -Stats. Heaven forbid if your handle time is a little high or if your transfer rate is a tad high, everyone has a fit. No matter how good of an agent you are or how good your stats are, they always find something petty to criticize you on and bring you down more.

    -Most days I work, there is always a queue of callers. Which isn't a big deal, but the reason for it 90% of the time is when RMC, who are the people you call if you need to call off, approves too much VTO (voluntary time off), which is a chance to either go home early or to get off the phones for a bit and relax. When they approve too many agents, the queue gets higher and the more calls the few of us still on the phones have to spend the next hours clearing out.

    -If you accidentally do something wrong, you get written up and your job put on the line. Which I think is a little unjust. If I accidentally hang up on a customer because I hit the wrong button on my phone, try to call back and get no response, they act like the world is ending. It was an accident, I'm sorry, it happens.

    -You never get praised for anything good you do or accomplish. It's as if no one cares to notice. Why bother trying to be a good agent when you get nagged for everything you do wrong or are not doing and no positive feedback on anything. Not worth it.

    -Trying to get a different shift due to life changes or anything is next to impossible. The only way to really get a different shift is to either be in school or get it through a shift bid. depending on your "tenure" rank will determine if you have any inclination of getting one. I have been at my job for about a year and applied for a total of 12 shift bids and didn't even get considered for eligibility on a different shift.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR-ACE in Huntington, WV
    Former Employee - CSR-ACE in Huntington, WV

    I worked at DIRECTV full-time (less than an year)

    Pros

    Pretty light in the pro aspect

    Cons

    Whole lot of expectations that are unreasonable

    Advice to ManagementAdvice

    Stop

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 7 people found this helpful  

    Beware of high compensation trap for a chaotic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Los Angeles, CA
    Former Employee - Senior Analyst in Los Angeles, CA

    I worked at DIRECTV full-time (more than an year)

    Pros

    -High compensation
    -Nice campus
    -Highly intelligent and well-experienced coworkers (that don't stick around for long)

    Cons

    -Fast turnover of strategic and innovative thinkers is highly evident as the culture does not value out of box thinkers.
    -Directors lack leadership values and qualities. As direct liaisons between VPs and the working class, they lack the competence, confidence, and talent to inspire and mentor.
    -Promotions are handed out mysteriously to those who spend more time on administratively sucking up than those that exhibit comprehensive skills and work ethic.

    Overall, don't come work here if you want to be challenged, want to challenge others, or want to learn. It is a dire environment of PowerPoint decks that flip flop between clueless readers.

    This is a sad story as Mike White seems to actually care about his employees. It is those below him that are running around lost and causing chaos.

    Advice to ManagementAdvice

    -Take risks and become less hierarchal
    -Foster more cross-functional conversations

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Poor leadership, sub-par salary range, and a culture that is resistant to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Trainer in New Orleans, LA
    Former Employee - Systems Trainer in New Orleans, LA

    I worked at DIRECTV full-time (less than an year)

    Pros

    Free DirecTV account, great techs, business trips

    Cons

    Unprofessional and incompetent management at the site level. Obvious changes needed but leadership will not admit to, nor effectively implement those very changes

    Advice to ManagementAdvice

    Stop overlooking and rationalizing the problems that exist and face them head on to affect positive change

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Great people, interesting work, lacks corporate maturity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Architect in El Segundo, CA
    Current Employee - Systems Architect in El Segundo, CA

    I have been working at DIRECTV full-time

    Pros

    Overflowing with great people doing good things. Keenly focused on delivering quality and value to their customer. Responsive to the market and their customers. Lots of interesting projects and some cool technology too.

    Cons

    Lacking key processes. Organizational lines and responsibilities are very fuzzy. Poor management of their infrastructure and technology (e.g., roadmaps). Weak enforcement of standards. Little investment in developing their employees. Hire from overseas on B-1 visas to save money. Currently trending toward offshoring much of the engineering work.

    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great, but highly based on customer sat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Satellite Tech in Fayetteville, NC
    Former Employee - Satellite Tech in Fayetteville, NC

    I worked at DIRECTV as a contractor (more than an year)

    Pros

    ability to work alone, materials provided.

    Cons

    pay docs for bad customer sat scores. was working 12-15 hrs a day

    Advice to ManagementAdvice

    dont doc for every bad sat score!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Lots of turnover.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DIRECTV full-time

    Pros

    Moderately decent pay for someone without experience or a degree of some kind. I would only recommend as a very short-term job.

    Cons

    Constant changing of demands that appear to be created in order to weed out the lower-performing half of the workforce on nearly a monthly basis.

  10. 3 people found this helpful  

    Good opportuity if you are willing to pay the price

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in El Segundo, CA
    Current Employee - Senior Manager in El Segundo, CA

    I have been working at DIRECTV full-time (more than 3 years)

    Pros

    Compensation is excellent.
    Ample opportunity to move up if you are willing to go above and beyond.

    Cons

    Never ending stream of meetings that only leaves what would otherwise be personal time to do actual work (before 8:00, after 6:00 weekends).
    Very little guidance during projects or ramp-up training (you are on your own).
    Extremely competitive and cut throat environment that dramatically hampers intra-team and cross functional cooperation.
    Random transfers to other rolls or departments with no employee feedback asked for or explanation given.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Huntington, WV
    Current Employee - Customer Service Representative in Huntington, WV

    I have been working at DIRECTV full-time (more than 3 years)

    Pros

    -a lot of fun things to do.
    -fun people to work with

    Cons

    -We've had Mandatory over time almost every single week for almost four months now, it started by being "just this week." Now it is every week, and it just keeps getting worse.
    -Not a lot of notice for anything, new practices, rather or not working a holiday will be requested...nothing.

    Advice to ManagementAdvice

    Hire some people, and stop being disrespectful to your staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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