DIRECTV Reviews

Updated June 27, 2015
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102 Employee Reviews

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  1. Sweat shop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA

    I have been working at DIRECTV full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They offer Free TV for employees.

    Cons

    Micromanaged from CTO. Nothing moves forward without his direct involvement.


  2. Helpful (2)

    Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in El Segundo, CA
    Former Employee - Marketing in El Segundo, CA

    I worked at DIRECTV full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Company is focusing in delivering innovation to any household in the US. Once you take a look at the programming grid you will realize that DirecTV is by no means the king of content and distribution. One of the areas I enjoyed the most was the cafeteria, Gym and the opportunity to meet new people. The company has a good philosophy in place to treat every customer relationship to the MAX and provide an excellent customer service.

    Cons

    Unfortunately, I was in a situation where my leader did not value my skills and background. I think I was seeing as a treat and was placed in not demanding activities that shadowed my ability to succeed. Merge with AT&T was distracting leadership to stay on top of the team.

    Advice to Management

    Merge with AT&T is not helping the well being of the team. Leaders need to maintain a good team environment. Do not pretend that team outings will provide enough support. Be present, be accountable and encourage positive dialogue and action.


  3. Work Overload - No work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in El Segundo, CA
    Former Employee - Finance Manager in El Segundo, CA

    I worked at DIRECTV full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Decent pay
    - Good Benefits

    Cons

    Work Overload, no work/life balance resulted in high turnover in my department. Quite a challenge onboarding new employees into the role since their is limited training and knowledge transfer. Co-workers not supportive of the overall success of the department, all they cared about was their own success. Dog-eat-dog -world!!!

    Advice to Management

    My Boss worked almost 15-18 hours days, quite often staying at the office well beyond midnight. That was the expectation set for the team, which made is challenging for many to incorporate some balance in their lives. Some of the team got sick often due to the stress caused by the workload, and not having a stong team to spread the work around. Despite bringing up the fact that we needed to augment the headcount on our team and bring on some "A" players so there was a better balance of resposibility, Sr. Management paid no attention to it. After all, keeping the headcount down meant more money in their pockets with their generous bonus structure.

    It is in the company's best interest to bring on good talent and nurture them to stay in the organization. Take a look at your turnover and actually LISTEN to your employees. Allow them to communicate freely and don't just hear them......listen to their hallenges and act on it, so you can build a world class organization.


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  5. AQS assisting irate customers. Jack of all trades for the business.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    Excellent group of people to work with. The pay per hour is excellent and the free DirecTV is the best. Finally, the insurance is the best once you've met your $700 deductible.

    Cons

    No encouragement. No help. No support. No bonuses. Extremely low to no moral. For example, I was told there was no reason to help advance on the company because I'm finishing my masters (which limits my work schedule). And finally, I had pneumonia which took me out of my points. I was told that this would be overlooked, but then injured myself and was approved FMLA and disability. I called the hotline tonight (per policy) only to learn that my employee ID is no longer valid and that I've been fired. This is illegal

    Advice to Management

    Extremely stressful job with the smallest bonus out of all the different departments. No support by TLs or TMs and told to go away when you seek help from someone else.


  6. Field technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Manteca, CA
    Current Employee - Field Technician in Manteca, CA

    I have been working at DIRECTV full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Management forces it's employees to believe that our civil liberties are within their best interests.

    Cons

    No room for growth, astronomically high stress, more work for less money.

    Advice to Management

    I've worked for this company as a technician for over 6 years. Also have had the opportunity to spend time at 15 different site's being a jump tech. All directv employees are treated as if they are easily replaceable. And that our work isn't appreciated at all. I cannot speak for customers service representatives over the phone. But in the aspect of field services, we are under valued. Unfortunately directv needs to realize if this behavior is continued, long term employees will be forced to leave.


  7. IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at DIRECTV full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People were nice, everyone willing to help. Pretty open schedule and flexible, but that is because you work so much.
    Pay is nice since you get Overtime, again you work a lot. Benefits were nice as well, medical, dental, vision, plus free DTV service and discount tickets to Disneyland.

    Cons

    They don't follow their internal F12 program, (Live the learning, ie: learn from your mistakes). They rolled it out like it was something very big and important, but it was more like a cross between facebook and reddit that was hard to use, a waste of time, and culturally didn't mean anything. I made some mistakes, but was working very closely with my trainer. Manager talked to me about them by hanging up the phone up on me and yelling at me, I was treated like I was 5 years old. Told me I was a problem not their process or environment, but one of the reasons they brought me in was for outsider perspective. I'm sure the sale with AT&T had something to do with it as well. I have heard from other recruiters that they are letting people go for similar things to pretty up their position to sell.
    You work a lot during the day and night, by week 3 you're at 50+ hours, which is OK because you're hourly, but it'll wear you out fast.
    Working as a "remote site" employee you kind of feel like you are out on an island. You can call people and get help from team members when you need it but you just sit there all day with little to no interaction with others, because it's so flexible on scheduling with everyone.
    Just like any other enterprise you have your good people and bad people. Some folks really are great and you like being on projects with then, others you absolutely hate because you have to fight tooth and nail just to get the littlest information or you have to go out of your way to prove something isn't working because of a 2 minute configuration issue that didn't happen that you person you are fighting with needed to do.
    All roles are very heavily silo-ed.


  8. Helpful (1)

    Never saw a company that was more overstaffed and so inefficient

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Administrator in El Segundo, CA
    Current Employee - Linux Administrator in El Segundo, CA

    I have been working at DIRECTV full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is near Hollywood. It inspires people to be an actor, and pretend to listen to your work colleagues.

    Cons

    Very inefficient. Too many people who do not actually know much, and do not contribute technically. A culture in which people do not do basic research on Google before discussing a technical issue. Not everyone can contribute at a super star technical level- but a Linux administrator should understand Linux administration before commenting on a new feature of Linux- and so on....

    Advice to Management

    Benchmark against much better IT organization, and improve.


  9. Helpful (5)

    They hire in droves and just as many leave

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    health insurance. Pay is only $9/hr.

    Cons

    Fast paced. Feeling drained. Damned if you do this, damned if you do that.


  10. Helpful (1)

    Did not enjoy working for this company mainly because they do not care about the customrt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support- DIRECTV in Murray, UT
    Former Employee - Technical Support- DIRECTV in Murray, UT

    I worked at DIRECTV part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I was allowed to work from home

    Cons

    High stress...focus on how quickly a call can be completed

    Advice to Management

    Start caring more about the customers and how they are treated instead of encouraging employees to get off the call quickly.


  11. Helpful (1)

    Worse commission pay structure ever.Making $300-$400 every 2 to maybe 3 weeks is not ideal....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Beaumont, TX
    Former Employee - Sales Representative in Beaumont, TX

    I worked at DIRECTV full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Somewhat flexible schedule
    Sales teams are usually pretty upbeat

    Cons

    Management seems to be more worried about having people that will get them their bonus and not so much correct marketing for the demographic of the area. Being on your feet all day with nothing more than a table with pamphlets is not a great way to sell products. You would only get paid if the customer actually went through with installation. This is understandable, however, management does not notify employees of exactly what orders were completed. So the employee never knows how much their check will be. The management also takes out their bonus cut before you get your commission. So, your payout may be floated over a 2-3 week period. Ex. you sign up 10 customer one week @ $100 dollar commission per completed order. 7 complete the installation. You don;t get your 700 buck the next check. You may get $300-$400 and a week late get the rest. Very difficult when you are trying to plan to pay bills.

    Advice to Management

    In an area where it is easier and faster to get cable, management and marketing should be more creative with strategies to help build a customer base.



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