DISH

  www.dish.com
  www.dish.com

DISH Reviews

Updated December 23, 2014
Updated December 23, 2014
1,889 Reviews
2.7
1,889 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,213 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 86 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 49 reviews)

  • Upper management don't keep to their word, will Lie thru their teeth in your face (in 110 reviews)

More Highlights

1,236 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    They do not care about employee's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Harlingen, TX
    Current Employee - Customer Service Representative in Harlingen, TX

    I have been working at DISH full-time (less than an year)

    Pros

    Training, available OT. Shift bids.

    Cons

    Disgusting customer base and company SOP for handling them. This customer first attitude has front line reps serving as punching bags for the managers sake.

    Advice to ManagementAdvice

    Treat employee's better. A lawn mower contractor shot a rock through my window and when I pleaded to human resources and they dismissed me saying that they could not do anything. That is ridiculous, its costing me a weeks pay to fix something a ignorant migrant worker caused. You aren't going to retain employees this way. I'm leaving next week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Englewood, CO
    Current Employee - Anonymous in Englewood, CO

    I have been working at DISH full-time (more than 10 years)

    Pros

    I've been able to work in multiple business units and did so moving laterally and with promotions. Great opportunities to learn and contribute if you are willing to work hard - even in areas that are new to you, they will take a chance on people.

    The company is aggressive, we are not afraid to change course and try new things, while maintaining focus on the customer. We are in a great competitive position today and continue to look for ways to improve.

    The company accommodated me when a change in my personal life required a move from this market - into a new position from a home base, one that would not have typically been a home based position - and allowed me to continue my career. This is consistent with my overall experience with my management - focused on their team in addition to their customers.

    Cons

    I think for some, our pace can be a challenge - as we are not afraid to make a change in product, offer, message - if we believe that it is one that makes us better. It's exciting to be a part of.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Dish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in New York, NY
    Current Employee - Customer Service in New York, NY

    I have been working at DISH

    Pros

    friendly atmosphere.You can work with people from around the world.

    Cons

    There is always soothing new, different updates,everything to improve a job.

    Advice to ManagementAdvice

    Employees should be more important to Company than numbers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good place to get your foot in the door for this type of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist I in Milwaukee, WI
    Current Employee - Field Service Specialist I in Milwaukee, WI

    I have been working at DISH full-time (less than an year)

    Pros

    4 days on 3 days off work schedule (except in the summer with mandatory overtime 5 on 2 off.) Plenty of money to make with this company. Incentive plan setup to give bonuses to you for performing well $50 to $350 extra per paycheck for exceptional performance. Selling products at appointments can earn you points to purchase anything from tv's to vacations.

    Cons

    At times the stress level is outrageous especially when you are new. Sometimes the workload will have you coming home very late. If there are problems that arise at a job it could mean that you will be there a lot longer than you wanted/were given time for. If customers cancel the appointment instead of rescheduling if will probably affect the amount of bonus you are going to get. (There is a completion rate that is expected for jobs and depending on the reason for not completing the job your numbers may be affected greatly sharply declining that bonus incentive.)

    Advice to ManagementAdvice

    I think it would be a good idea to have technicians work in pairs sometimes, especially for big jobs. Many times I worked long hours because I was by myself but with a second person we could have finished the job in half the time.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Really...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DNW Support Representative in Christiansburg, VA
    Current Employee - DNW Support Representative in Christiansburg, VA

    I have been working at DISH full-time (more than 3 years)

    Pros

    - Career Path
    - Performance Bonus/Upsell bonuses, trips, cars etc.
    - Better Schedules which include AM shifts
    - Better Coaches

    Cons

    I'm currently in a new skill called DNW. At first, management was very supportive of us and the coaches in DNW. Then we got told by our coaches that the skill has been around for a while now and that "we cannot be babied" any further, which was a message that came down from the managers. Really? First of all, the trainers were great and all and helped us understand the basics, but communicating with centurylink is a nightmare and the wait times for customers for certain processes is tedious and ludicrous. Meanwhile, we adapted to this new skill with no pay raise. It remains difficult and I believe our metrics show that. Try walking in our shoes for a day. You will see. The struggle is real. Plain and simple. I read a post about flirting. Well, it's true. The only time a specific manager is in our pods, is when a certain employee that is also in the military, is present at work. It's completely obvious. I mean come on. When you are seen in this person's vehicle coming in to work sometimes or out in public. they make it known. When this person is at work. Again...really? Also, when I worked ET and sat near this person, the manager was texting them. Brave. All I'm saying when did professionalism get thrown out the window? Smh!

    Advice to ManagementAdvice

    - Be more professional. Get it together and fix it.
    - Support your new skills 100%, consistently.
    - Fight harder for a pay-raise for the hardest skill DNW.
    - Stop flirting, and start supporting.
    - To the Director & Senior Manager- Choose better next time when it comes to hiring your next manager. For real.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to gain valuable skills and knowledge of the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Littleton, CO
    Current Employee - Customer Service Representative in Littleton, CO

    I have been working at DISH

    Pros

    Impressive training courses, great benefits, extra pay incentives for performance, and team oriented atmosphere focused on success. Fantastic company to work for, I thoroughly enjoyed my training with Matt R. at the Riverfront-Littleton, CO location. He gave me all the tools and knowledge I need for personal and professional success. I have never worked for a company with such friendly and knowledgeable employees, and I believe those that complain about this company do not invest in their own success and therefore are not rewarded by the company. Put in the effort and the company will take care of you, and reward you for your work.

    Cons

    There are many challenges to overcome on a daily basis, the interview and training process can become overwhelming, and there is not much available time to complete all necessary tasks. With good time management and organization these obstacles are easily overcome.

    Advice to ManagementAdvice

    I would advise management to offer more one-on-one training opportunities to the employees that may struggle in certain areas as well as less restriction on the time taken between calls while working on issues of customer service (updating memos, etc.) but overall it's a good company to work for.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Nice opportunities but no work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst Developer in Englewood, CO
    Current Employee - Senior Analyst Developer in Englewood, CO

    I have been working at DISH full-time (more than 3 years)

    Pros

    you get good people, some new things happening, lot of opportunities to learn and grow, new & latest technologies to work at.

    Cons

    no work-life balance, pay doesn't compare to long hours you need to work, management want you to work like 10+ hours a day for the pay of 8 with you not asking for any time off and extra pay. Management are hard and force their policies on you. Management don't keep their promises. they expect you do work like a manager/senior while paying you a junior employee salary.

    Advice to ManagementAdvice

    Start listening to your employees please. If you promise them promotions or something, provide that. don't lie through your teeth. if you are paying somebody for a junior developer, don't expect them to handle responsibilities of a senior employee.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Very demanding work and constant staff reductions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Specialist
    Current Employee - Inventory Specialist

    I have been working at DISH

    Pros

    Challenging work, kept busy most of the time, ability to work alone

    Cons

    Constant reduction of support staff and even management. Upper management is clueless on the day to day requirements imposed on people. Medical benefits are average at best

    Advice to ManagementAdvice

    Learn what you people do and how long it takes to do it... Show some loyalty to people.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Could be such an amazing company! Unfortunately it is not...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH full-time

    Pros

    -Fast Paced
    -Lots of opportunity for gaining experience in different business verticals
    -Gives you an opportunity to try, fail and try again
    -There are a lot of good intentions throughout organizations
    -Customer focused at it's core

    Cons

    -Poor management culture and philosophy
    -Benefits/pay is dismal
    -The Pay for Performance environment is non-existent
    -Will burn employees out frequently
    -Does not truly have concern for the individual
    -Is absolutely consumed with the bottom line to a fault

    Advice to ManagementAdvice

    Challenge the status quo! Just because it has been done a certain way forever, doesn't mean it is the right way (nor the best way)!

    Doesn't Recommend
    Neutral Outlook
  11. 8 people found this helpful  

    Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Englewood, CO
    Current Employee - Program Manager in Englewood, CO

    I have been working at DISH full-time (more than 3 years)

    Pros

    Mid-level leadership has improved in the last couple years, and the employees are generally good people. There is opportunity to grow a career and work on really exciting projects with little past experience.

    Cons

    Badge report is back! No matter how many 60 hour work weeks you put in expect to be lambasted endlessly for coming in after 9 regardless of the reason why.

    Advice to ManagementAdvice

    Emancipate yourselves from Charlie, make real decisions about the quality of life you're providing for employees and allow lower level managers to make decisions. Stop castrating your frontline management staff, as only the best of them will take the blame in front of their employees.

    Recommends
    Positive Outlook
    Approves of CEO

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