DISH
2.5 of 5 1,470 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

DISH Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.5 1,470 reviews

                             

50% Approve of the CEO

DISH Director, President and CEO Joseph Clayton

Joseph Clayton

(926 ratings)

36% of employees recommend this company to a friend
952 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Steady job, good pay, long hours

Installer (Current Employee)
Denver, CO

I have been working at DISH for more than 3 years

ProsAfter going through training, this job is pretty steady. Unless you really mess up, you'll slowly be promoted and get the occassional raises. The place most people mess up is on their metrics. Stick with rules, keep an eye on your metrics, and that's pretty much it. Besides picking up the van and dropping it off, the rest of you day will be driving or at a customer's doing installation / service work. Most techs don't mind spending the majority of their day alone. 4 day work week is great and so is the free TV.

ConsBe prepared for long days of physical labor. Most shifts are 12-13 hours and occasionally 14-15.
Sometimes customers can be difficult to deal with and occasionally you end up seeing some crazy things inside the subscriber's house! I can't believe people don't cleanup before having a service person come over!?

Advice to Senior ManagementLet techs take trucks home. It will save us a little time, but a lot of energy!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

All around great job

Inside Sales Associate (Current Employee)
Denver, CO

I have been working at DISH full-time for more than 5 years

ProsI've been working at Dish in sales now for 5 years in the Riverfront call center. Though I've always liked my job, it's improved drastically over the last few years:
- more metric based evaluations
- commissions structures are more favorable to sales reps
- health insurance plans are better
- removed some paper pushers from the bottom of management

The best thing about this job is that the income depends soley on myself. If I do sales well, then I make a good income. I like this self-reliance and and self-driven approach to a job. It's been a great fit for me. Other perks include working with a great team and free programming.

ConsSales at Dish have to be honest, because they'll penalize you (and eventually fire you) if your new ads churn. You have to sell to subscribers who won't disconnect. The products and packages of Dish can be complex and a sales rep has to know them by heart.

Advice to Senior ManagementSimplify product offering and packages. This will make it easier to sell and will reduce customer service calls as well.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

fun place to work

Graphic Designer (Current Employee)
Denver, CO

I have been working at DISH full-time for more than 3 years

ProsGreat co-workers led by strong management. There's a real positive momentum right now because our products are winning awards and selling well. Plus, Charlie Ergen has a strategy to take us out of the mature pay TV market and into the wireless market.

My coworkers get on well and we sometimes do events together. Even as a designer, I sometimes get invited to events put on by the programmers like HBO or Starz.

All-in-all: this has been a great job.

ConsSometimes there's a culture class between old-school pay television people and more forward thinking team members who focus on tech, apps, and OTT. But I guess that's normal since most of our money comes from pay television still.

Advice to Senior ManagementHire more people who are "Digital Natives"

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

great technology, strong team

Front End Developer (Current Employee)
New York, NY

I have been working at DISH full-time for more than 3 years

ProsWork on the newest platforms and with the best equipment
Build best in class video applications for mobile, tablet, desktop, and TV
Learn from coworkers who were industry pioneers with Move Networks and Sling Media
Occasional travel to California or Utah
Upper management seems to have a longterm vision for growing the company
Good work life balance: people in our office arrive around 10am and leave by 7pm
Office is in West Soho and near the subway. Coworkers live in Manhattan, Brooklyn, and NJ
Pay is good though promotions are slow

ConsBeing away from the corporate HQ certainly takes its toll in terms of efficiency and communication. Sometimes our office can feel isolated from the rest of Dish

Advice to Senior ManagementThe NYC office has a lot of talent, but internal communication needs to be improved so that we are working better with the HQ.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

not so bad

Installer (Current Employee)
Denver, CO

I have been working at DISH full-time for more than 5 years

ProsDish gets a bad rap, but today it's not so bad. Good and honest coworkers, steady paycheck, paid training, all your equipment is provided, a lot of OT, performance based bonuses, promotions are available.

ConsShifts start early in the morning as a tech. Usually at the shop by 7am or 730am and don't get off till almost 6pm.

Advice to Senior ManagementOffer better health plans. A lot of employees have families and frankly the current plans are some of the worst I've heard about.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

The Times, they are a'Changing

Front Line Agent/Field Support/TE41 (Current Employee)
Alvin, TX

I have been working at DISH full-time for more than 5 years

ProsThis is my 2nd review: The 1st one was before the axe dropped on upper management. Things in the Alvin CSC were strained, oppressive, nerve racking, loud, micro-managed.

Since we've gotten all new managers, life here has gotten much better. New management has a lot better attitude towards their agents. Open doors, smiling faces, great personalities. Lots of creative incentives.

It was good to see Joe make an appearance. He has a great sense of humor, some really good ideas where this company is and should be heading.

I have no complaints about my schedule. We finally got our Saturdays back! Merlin is true to his word.

Consit's still a juggle to keep your numbers up to get a bonus payout. It's do-able, but you can't count on customers following simple tasks or even understand the survey and how to grade the call.

SALES: I understand bottom line, I really do, but come on now, Loyalty is bleeding us dry. And we, the Frontline, have to make up for the excessive credits applied to questionable accounts. (one customers bill was only $4.99 per month, 3*, she pays less then me, and I get the AEP FREE!!)

Hourly pay could/should be better. I understand starting pay, but someone, such as myself with years of experience and doing well, should not be given a few cents annual PA raise. With attaining the PAW award, most valued employee of the month, QA record holder, P4P 6 months (or more) in a row, back to back to back 5's in C-Sat, only to be given a slight increase....

Advice to Senior ManagementKeep up the Good Work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Call center in Flushing

Anonymous Employee (Current Employee)
Flushing, NY

I have been working at DISH full-time for more than a year

ProsI work in the South-Asian group at the call-center in Flushing. My favourite part of this job are my coworkers. The team here is close and fun. We often go to lunch and have dinner for coworkers' birthdays.

Despite being such an international city, New York City doesn't offer a lot of jobs that pay multi-lingual people well. Since I started working at Dish, I feel like my language abilities are valued by my employer. It's great! In addition to taking calls, I also help out with translating scripts and other materials. The culture is very diverse and international in our office. Training is paid.

Day-to-day work is interesting because no 2 customers are the same. It's generally pretty easy to know if you're performing well because of the metrics that are used to benchmark and compare employees.

My family is now insured and enjoys watching free Dish with all the channels in the south asian packs.

ConsLong hours can be a drain if you're on the phone all day. On the other hand, the hours go every slower when there aren't any calls
Supervisors can micromanage especially if your metrics aren't very good.

Advice to Senior ManagementRemove some of the lower levels of management. I don't see them contributing much and in some cases they just add bureaucracy

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

it has been nice and but little stagnant

Traffic Coordinator (Current Employee)
Englewood, CO

I have been working at DISH full-time for more than a year

Prosthe managers are awesome and the team is great

Consraises are a joke

Advice to Senior Managementplease consider a good raise to keep the good employees

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fun, forward-thinking company

Field Service Technician (Current Employee)
Denver, CO

I have been working at DISH full-time for more than a year

ProsDish is probably the best pay television provider in the US. That's not saying too much since the others are horrible, but I'm still glad to work for the company that has the most advanced technology and who's management makes a lot of effort to stay ahead of the competition. New products and company branding have been the focus since Joe Clayton became CEO. I love the team that I work with! Managers are sent to management training. Recently, focus has turned to core metrics. This is great because managers can know if they're meeting performance expectations. In addition to base pay, there's a lot of opportunity for bonuses based on performance. But take heed: getting these bonuses requires a lot of dedication and hard work.
Free programming is another plus that my family appreciates.

ConsNot a lot of room for advancement unless you want to go to corporate. That's not so bad, but I'm not sure how much value my experience installing will be. Medical insurance isn't very good.

Advice to Senior ManagementImprove medical benefits.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

Legal department review

Legal (Current Employee)
Denver, CO

I have been working at DISH full-time for more than 3 years

ProsI have been working in Dish's legal department for the last 13 months. It's my first job after passing the bar. I was hesitant about working in corporate, but during the interview process I got to speak to Dish GC Stanton Dodge. I was impressed by the way he handles the wide variety of legal issues that Dish and Echostar face on a regular basis: corporate/structure, IP, litigation, employee, bankrupcy, international, of course domestic and international contracts. He also told me about some of the senior lawyers I would get to work with. I decided to try Dish, and it was a great decision:
> Lifestyle and work/life balance is really great. Of course there are weeks that are very long, but that's not regular. There is also time to escape to the mountains on the weekends.
> Work with great external firms around the world.
> Experience working on a variety of cases with senior lawyers. Dish is a big company that has a lot of faces, and our legal department certainly is certainly more well known than most internal legal departments!

Cons> Starting pay is subpar, but it averages out after a year or two.

Advice to Senior ManagementKeep up the good work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for DISH? Contribute to the Community!

DISH Videos

Loading...

DISH – Why Work for Us?

The Dish on DISH. Pride: We possess the integrity to set high goals and the commitment to achieve the results. We believe pride is a personal commitment, to do your best in everything you do.Our Core Values… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at DISH reviews and ratings — including employee satisfaction and approval rating for DISH CEO Joseph Clayton. All 952 reviews posted anonymously by DISH employees.