DISH Reviews

Updated August 25, 2014
Updated August 25, 2014
1,805 Reviews

2.8
1,805 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,159 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 72 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • As far as the work life balance they change schedules dissolve schedules for all types of reasons (in 40 reviews)

  • Unless your friends with upper management, you have no chance of advancement (in 100 reviews)

More Highlights

628 Employee Reviews Back to all reviews

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  1. 6 people found this helpful  

    The Beatings will Continue until Morale Improves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant  in  Englewood, CO
    Current Employee - Staff Accountant in Englewood, CO

    I have been working at DISH full-time for more than 3 years

    Pros

    Discount TV, Most of the Coworkers are nice, 401k match (the only decent benefit), Never need to worry about your paycheck bouncing.

    Cons

    Oh geez...where to begin? They have you take at least 3-4 different IQ tests before even being granted an interview (which only happened after following up with HR multiple times over the span of two months). When I was finally given an interview, I wasn't told with whom I was interviewing with or what position I was interviewing for which made the process awkward. After being hired, that's when the real "fun" started.

    The Badge Report is absolutely ridiculous; employees will get chewed out for being in the building less than 8.5 hours (they'll assume you took a half hour lunch). In addition to this, as many other people have mentioned on here, the report is still readily available to managers and it is checked on a weekly basis (don't believe otherwise). Also, you're only allowed to take your lunch break between 11:30-1:30 (not since high school has anyone dictated to me when I could take my lunch). The "must be in by 9 AM" rule is ridiculous, especially when the most notorious violators of this rule are managers & directors (the double standard is laughable). They couldn't care less if you working till 2 AM the night before, you must still be in by 9.

    Experience/knowledge in the accounting department is very sparse. Many of the managers and directors are grandfathered into their position simply because they've stuck around so long and not necessarily based on merit. Out of 200 or so employees, I'm guessing maybe 10 have their CPA which is laughable for a company this size. Innovations and efficiencies are quickly dismissed with the simple rationale of "that's the way DISH does it." Only after a strenuous process of getting your manager on board and having them vouch for you are you able to get it implemented (which by the way, the manager will take full credit for it). Inexperienced managers are easily threatened by anyone who has more knowledge than them which makes them quick to berate you for any "mistake" they find on a project (i.e. they don't like the shade of blue you used on a spreadsheet).

    The culture of this place is toxic. On a daily basis, you'll find people down in the cafeteria area having phone interviews with other places in the hopes of jumping ship. While walking through the department, if you look at people's computer screens, I can guarantee you'll find at least one person working on their resume.

    Remember the nightmare that was Blockbuster? Nice to know that Charlie & Company were quick to take those tax incentives for "bringing all those jobs to Colorado" only to lay off most of those workers a few months later.

    The performance appraisal process is a joke. Your manager will give you a review, their manager will review it, their director will review it and finally the person above them will review it to make sure "you're not rated to highly." After that process, if you're one of the lucky 2 out of 3 people who actually gets a raise, you'll be lucky if it's 2-3% (unless you're promoted, then you're frozen at your current rate for two years).

    One of the most demoralizing parts of working at DISH is when you look at how much money this company spends on litigation for frivolous lawsuits and how that money could've been put to better use (i.e. better benefits/compensation for us employees).

    Management and the presumed fake reviews on here keep mentioning, "If you don't like it, leave." No duh, that's why people keep leaving in droves.

    Advice to ManagementAdvice

    The best advice I can think of is a quote from The Newsroom; "The first step towards solving a problem is recognizing there is one."

    If you can't solve the culture problem, move aside and let someone else have a crack at it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    You must kiss up to Management to survive. Agents have no real power to help cusotmers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II/Retention  in  Harlingen, TX
    Current Employee - Customer Service Representative II/Retention in Harlingen, TX

    I have been working at DISH full-time for more than 10 years

    Pros

    It pays a salary. Free Tv service. Teaches you the benefits of kissing up to managers.

    Cons

    They have lost touch with cusotmers, leaving the cusotmer save to Philipines agents who don't even understand english. Escalations teams have no more power than frontline yet have to put up with cusotmer abuse.

    Advice to ManagementAdvice

    Remember customers pay our checks, Take the calls back from outsourced agents and let escalated teams have more power to help. Stop letting managers play favorites and stop covering up manager/agent dating. It is against policy for a REASON.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Roll in/roll out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician  in  Baltimore, MD
    Former Employee - Field Service Technician in Baltimore, MD

    I worked at DISH full-time for less than a year

    Pros

    Decent pay (17/hr)
    Lots of overtime
    Paid training
    4-day work week
    Fantastic vantage points for photos from all the rooftops you'll get on

    Cons

    Tough working conditions
    Outdated technology
    Work weekends
    Dangerous job if not careful
    Management seems deaf to employees concerns
    Metric system used to judge employees lacks common sense

    Advice to ManagementAdvice

    Don't preach safety first and then turn around and make sales the number one priority. Only suckers want your overpriced sound bar. The metrics used do not always accurately measure the Service Tech's success or failures at each job. They try to force every situation into a black and white evaluation that ignores the unique circumstances of each home, and in the end hurts the tech for aspects of the job that are out of their control.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Worst Company and CEO ever!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III/Tech Support  in  Hilliard, OH
    Current Employee - Customer Service Representative III/Tech Support in Hilliard, OH

    I have been working at DISH full-time for more than 3 years

    Pros

    Only pro of working for dish is they you get a bi-weekly paycheck

    Cons

    Everything else. Mangers are scum, corporate are scum, hr terrible

    Advice to ManagementAdvice

    Been at did 3 years & my Biggest advice, stop sleeping with your employees and actually be managers. There are clear cases of favoritism in the Hilliard call center and there is some sort of investigation going on due to these allegations that's been a long time coming. Focus more on trying to help better you employees then trying to find reasons to fire them. Agents don't feel comfortable speaking to upper management because everyone is FRIENDS or sleeping together. Nothing in the call center is confidential, if I get fired tomorrow the whole center will know.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Found out why this company is rating so low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at DISH full-time for more than a year

    Pros

    It is a job, not much more to say. Management does not care about anything but the numbers. Like I said before, it is a job.

    Cons

    To many to list but long hours, pay, management, no trust, and a culture driven by putting big money in the hands of upper management is the goal.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Loved the work but a very negative management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Specialist IV  in  Nitro, WV
    Former Employee - Field Service Specialist IV in Nitro, WV

    I worked at DISH full-time for more than 5 years

    Pros

    The customers you got to work with on a daily basis was the only good thing left about this job.

    Cons

    No room for advancement unless you kissed management's. Favoritism was bad among the management team and a few Techs could do what they wanted when they wanted.

    Constantly being told how worthless you were and being cussed at. Hr refused to do anything about it and the GM would make constant excuses as to why he couldn't do anything about it.

    It got so bad that one manager would walk around showing you videos of people being executed in many forms and thought it was hilarious to do so. Again GM would do nothing about it.

    There was no support in the field if you weren't one of the favorites of your fsm. You could be 5 minutes down the road needing help or equipment and you'd be told to come back to the shop because your fsm was to busy watching TV or playing Xbox.

    Dish use to be a fun place to work but each office is different. The management team at the Nitro WV location constantly talk trash about one another and make it a stressful place to be.

    Installing is one of the easiest jobs in the world but the management team made it the most stressful job in the world when there was no need to.

    Advice to ManagementAdvice

    Listen to employees who have valid issues and stop ignoring the issues with abusive management. You should not need to leave to have hr call and want to listen all of a sudden to why you left.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    The Life of a frontline agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Christiansburg, VA
    Current Employee - Customer Service Representative in Christiansburg, VA

    I have been working at DISH full-time for more than a year

    Pros

    As with most any job Dish does provide the basic pros of employment. You receive a paycheck on time every two weeks. Dish also offers benefits for full time employees and a 401K. You can come to work and sit at your desk and take calls without being bothered for the most part. The facility is nice with a nice break room and clean bathrooms. The food vendor supplies decent food. Co workers for the most part are friendly and easy to get along with. There is weekly training to keep you up to date with company news and changes.

    Cons

    Unfortunately cons here are many. As a frontline agent your core responsibility is to provide customers with resolutions to their issues (solving the customers problem). At Dish however, customer service comes second. Agents are scored and receive bonuses if they have a quick handle time and sell as many premium channels as possible. The pay for performance is laughable and a broken system that rewards agents who have the company in mind before the customer. If a customer has a technical issue and it can't be resolved a tech visit or a replacement receiver is what is needed to resolve the problem. However sending techs and replacing receivers will result in a "no problem found tech visit" which can remove your bonus. Dish wants to solve customer issues without spending money. The training department is laughable. Trainers teach agents how to make the company money rather than providing CUSTOMER SERVICE. Sometimes it works out where the resolution will work for the customer and Dish. Often, it does not, For example, asking a customer in Florida if their is snow on their dish is embarrassing (this is something we are forced to do). We are also forced to troubleshoot problems even if the customer shot their Dish with a shotgun. Again, Dish wants to provide customer service but only if it can benefit the company in some way (save money, make money). Dish sees its call centers as a way to make money and provide customer service second. This is what metrics are for; how well you put Dish first and the customer second. This is why the core values of customer service are flawed. It isn't just Dish, its everywhere.

    Growth at Dish is also laughable. Often times management is willing to promote attractive females and agents more aligned with making Dish money rather than promoting agents who represent core values in customer service. It is easy to see who has been promoted. Look around the call center and observe those that aren't taking calls and are talking amongst themselves or at their desk listening to music or watching youtube videos. Again this all boils down to promoting employees who are more willing to accept what dish defines as customer service rather that what the core principles of customer service are. Lets break this down further.

    Dish feels that customer service is following strict scripts and selling the customers pay channels that show the same 15 movies a year straight. Dish feels that customer service should take no more than 6 1/2 minutes and 8 1/2 minutes for technical help. Dish also wants their agents to avoid replacing equipment or sending a technician at ALL COST.

    Real customer service is simply resolving the customer issue at ANY COST. simple as that.

    Leadership at Dish is a joke. management has no idea what customer service is and is horribly out of touch with its frontline agents. Management should be required to take at least 10-15 hours of calls a week. And yes, this goes right up to Joe Clayton himself. To lead people you must be in touch with what the job actually entails. (this means you corporate). For example, we recently have a new pay for performance system that pits you against your fellow agents. Who ever saves the company the most money while making the company the most money get up to a 50% bonus. Again, laughable. Agents are essentially the beta testers for this idea. How about management test the system first for a year minimum by taking calls and see how it works first?

    Compensation at Dish is poor. It is in my opinion that agents should get at minimum double what they are paid currently. Management pay should be slashed substantially since frontline agents are what keep the company afloat.

    Advice to ManagementAdvice

    Understand that customer service should come first. If that works concurrent with helping the company fine. If it doesn't, fine. reward excellent customer service rather than rewarding those that are aligned with making the company money. Stop hiring pretty girls to prance around in the managers office. Advance agents with degrees. Raise wages for all frontline agents and cut upper management pay. Completely get rid of the "pay for performance" system. Lets get back to what real customer service is. Put the customer before the company. Fire upper management, Fire the CEO and get people that know what customer service is. Your leaders are poor, your core values are flawed. Stop seeing dollar sigs everywhere. The most attractive thing about a business is excellent customer service. So my final advice to management is threefold

    -learn what customer service is
    - stop hiring cheerleaders to prance around the office
    - have empathy.

    ps- PAVE THE PARKING LOT

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Avoid this employer at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst II
    Current Employee - Operations Analyst II

    I have been working at DISH full-time for more than 5 years

    Pros

    The only thing good about this are some of the people who really care about their customers. Too bad the good customer service people are thrown out regularly.

    Cons

    Unless you are on the phones, you will never advance in your career goals. If you are behind the scenes in QA, IT or in Operations you will never advance. Management expects immediate results without the proper tools to support immediate expectation of results. Management is constantly looking for a quick fix to a problem and continuously ignores the underlying issues that would make a difference to the overall goals of the company, resulting in movement upwards for J.D. Power and ACSI. Instead they concentrate on outlier issues that would make no measurable difference in overall customer service and micromanage the outlier points. Any plans that do make a difference to overall company results, they either quash or take credit for design without acknowledging the actual contributor of the action plan. Often this is because they do not understand the mathematics behind how the plan is designed, nor the proper way to execute and apply the action plan without it being broken down into the equivalent of "See Spot run".

    Advice to ManagementAdvice

    Invest in proper tools that are industry standard and validated instead of trying to reinvent or copy patented designs of software. Give credit to the individuals who actually design and create the work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Management is not fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  El Paso, TX
    Current Employee - Anonymous in El Paso, TX

    I have been working at DISH full-time

    Pros

    Like the shift hours, don't like management

    Cons

    Recently we were told nobody from 3rd shift had perfect attendance, but talking to other associates from the other 2 shifts, we found out several of them received PA and they had in their record the same thing we were disqualified for like coming back from lunch 1 minute early or late. This reason is so stupid or the manager in 3rd shift that disqualified the people just does not care.

    Advice to ManagementAdvice

    Get together with other managers and do things the same way.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Decent at best, Rarely at best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Tulsa, OK
    Current Employee - Customer Service Representative II in Tulsa, OK

    I have been working at DISH full-time for more than a year

    Pros

    Pay, Somewhat free service, Some good people.

    Cons

    The "upper level" management is constantly swapped for what they consider to be "interns."
    You have to be friends with the right people to be promoted, they post internal job postings to create the illusion of fairness despite the fact the people for the position had already being chosen. The insurance is trash, best advice would be find an income based sliding scale clinic.
    All of the leadership gives contradictory information.
    Stop playing favorites.
    MASSIVE attrition/turnover rate < 70%

    Advice to ManagementAdvice

    Joe Clayton - take some criticism is stride. It is unprofessional to respond with emotion. Other companies fire people and they don't get the poor rating. Previous review said it best, "DEFLATE YOUR EGO" ;) PAW: Pride comes before the fall.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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