DISH

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DISH Reviews

Updated August 19, 2014
Updated August 19, 2014
1,789 Reviews

2.8
1,789 Reviews
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DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,150 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 72 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • As far as the work life balance they change schedules dissolve schedules for all types of reasons (in 40 reviews)

  • Unless your friends with upper management, you have no chance of advancement (in 100 reviews)

More Highlights

356 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I got a lot of good experience, trial by fire; however, the good ole boy club inhibits and prevents growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III/Tech Support  in  Thornton, CO
    Current Employee - Customer Service Representative III/Tech Support in Thornton, CO

    Pros

    I've dedicated almost 10 years of my time and they have my loyalty to thank me for not leaving, until now as I look for a new job. I stayed also because I had hope, stress work hope, they would change. Pros are agents who I work with and peers.

    Cons

    Management, Senior Management, and Company as a whole don't value their number 1 natural resource, the employees, unless your title manager AND you have an in and or part of the local click. Upper management don't keep to their word, will Lie thru their teeth in your face.

    Advice to ManagementAdvice

    Management needs to keep the criteria of being part of the click before granting promotions. Management needs better pay for those who do all the work, Managers should have their own incentives separate from those who take the calls. Managers need to be more honest, trusting and more integrity.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Ready to move on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician IV
    Current Employee - Field Service Technician IV

    Pros

    I enjoy the job. I get to work inside and outside, every job is different and there is always something new to learn. most customers are good to work with, others not so much.
    Pay is good
    401k is ok
    bonus potential

    Cons

    health insurance is terrible
    4 day work week but they will schedule you 5
    forget any plans on a work day (could be 8-15 hours a day)
    constant sales pressure
    senior micromanagement and middle management just forwards emails

    Advice to ManagementAdvice

    the metric for HIC is absurd. you put the goal that is mostly out of my control and out of reach and then penalize me for not reaching it. that is a motivation killer
    different departments don't seem to communicate or share information
    black pants? for a field tech?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    dishes always providing the lowest price to customers by screwing its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Phoenix, AZ
    Current Employee - Inside Sales Representative in Phoenix, AZ

    Pros

    Money, discount tv , training, coworkers

    Cons

    Whenever you start to make good money but working hard they find a way to take it from you . By changing job posfion wifh out notice, went feom 2000 a week to 400.00 a week then rhey past a notice if u woek 60 hours a week they will five you 133 % bonus problem is you have ro make min of 400. With the changw and forcing u into a new postion that is not possible and there thought is because no one is willing to work overtime thar hurrs your bonuses

    Advice to ManagementAdvice

    Leave people in there own depts and stop ripping off your employees to give better deals to customers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    What a mess!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Manager
    Current Employee - Field Service Manager

    Pros

    New adventure everyday and meet a lot of really neat customers.

    Cons

    Hours, pay, micromanaged, the way employees are treated, no loyalty to tenured employees, I could go on for days,

    Advice to ManagementAdvice

    You hired managers with an extensive interview process, now let them manage instead of being puppets on a string.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    When does the hurting stop?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Employee  in  Denver, CO
    Current Employee - Call Center Employee in Denver, CO

    Pros

    Dish is proactive in its training and keeping its employees up to date... mostly. I'll get to that in a bit, however, they do have weekly (most of the time) mini-training sessions in their CSC (customer service center) which keep their employees informed of what’s going on in both the marketplace, and with what the company's current 'party line' is in reference to their customers.

    Effort IS made to keep their employees informed in regard to their 'duties'. The 'benefits' package is 'Ok' but not the best I've seen. The 401k is also 'Ok' - I've seen worse, but they DO have a nifty stock option plan where you can buy 'pieces' of stock out of every check until you get to a whole 'share'. Not many companies offer that.

    Dish also has one of the loosest 'attendance' policies I've seen (though it is a call center so some allowances have to be made to reduce 'churn') - basically a new hire gets 40 hours of paid time off, and when business is slow, the encouraged 'option' of 'unpaid' time off without consequences.

    You don't get paid sick days until after completion of two full calendar years from jan-dec (so if you were hired in June, you'd basically have to work 30 months to start accruing sick days).

    If you're absent for half a 'shift' you get 1/2 of an attendance point. (Assuming it wasn't some of the approved unpaid time off) if a full shift, you get a full point.... 3 points is a simple 'verbal' warning. well...after 90 days, your attendance points 'roll off' - this means you could technically take 1 full day off per month without real consequences (if you timed it right) every year with basically a slap on the wrist... pretty good eh?

    Oh you also get a great discount on your TV services. Top package with a single non-dvr receiver is essentially 'free', with discounts on some of the other content. For about 30 bucks a month you can be the envy of your friends who enjoy TV.

    Cons

    People aren't treated right on an emotional level by some of the call center management... basically its all about the numbers...

    If you don't like it... there's the door (essentially).

    Management is very disconnected from employees... hiding behind statements like "Its a business need... we simply have to get this done" with no consideration for morale, life scheduling, or transportation issues (unless of course the manager is worrying about themselves).

    Here's an example I'm aware of from some of the folks I know... earlier in the year they were 'demoted' from the companies retention/loyalty department.

    They were told that 'due to performance' they were being put back to regular 'customer service' positions... and taking a pay cut. If they didn't like it, they were 'welcome to find other alternatives....'.

    Shortly thereafter, they were pulled from the 'customer services' area entirely and placed on an Outbound Sales Solicitation campaign (for which they had NO experience).

    Their mission (whether they wanted to accept it or not... ) call existing dish customers and get them to 'buy in' to the companies DSL internet services. (Oh and by the way... if you don't want to do this you're welcome to explore your options elsewhere..... You didn't previously perform and you're lucky we're letting you keep your jobs....)

    Most of them stayed on - the market for finding jobs IS a scary place after all.... they did the work, quite successfully with a LOT of help.... and when the project was over... they were all tossed back to the front lines in customer service, low man on the totem pole. (Now to be fair.... for every new 'customer' they got to sign up during the sales project, they did get a pretty good commission in the form of a $50 gift card and a cash bonus....)

    We move forward in time a bit... the folks in question have re-integrated well with the customer services side of the job, dutifully taking phone calls, maintaining their metrics (for the most part) and even scoring a bonus here and there for having such GOOD performance. They're starting to work well as a valuable asset to the company... and (heaven forbid) even starting to get their morale back and feel like their job might have meaning. In other words... pulling their weight.

    Management approaches with "we have a new project we need to place you on, your hours are going to change, oh and by the way, you have to do this because we didn't get enough volunteers.... and if you don't like it... you can always seek out other opportunities elsewhere...." Smack-down. Morale gone.... back to square one.

    Advice to ManagementAdvice

    Have some consideration for your employees... if you take them from an advanced position and put them back to a prior position based on performance, once they have corrected that performance and actually started doing their jobs.... they should be allowed to feel like human beings again without having it their noses rubbed in it repeatedly and being told that any future and further such treatment is due to previous failures they have already corrected.

    Dish makes a big deal about fixing its problems... Dish Corporate management OUTSIDE the call centers (i.e. their main office) MIGHT want to consider looking at their mid-level call center management and wondering what they need to do to lower their churn rate some more because frankly, if they just took a few extra steps in handling folks a bit better they wouldn't need to worry about it so much.

    They might even be able to head things off enough to avoid a class action law-suit at some future date.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Get your experience and leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst/Developer I  in  Englewood, CO
    Former Employee - Analyst/Developer I in Englewood, CO

    Pros

    Great if you're looking to gain the experience in the career world

    Cons

    No employee incentive to stay. Poor leadership and appreciation for existing, tenured employees.

    Advice to ManagementAdvice

    Try to keep your long-term performing employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Favoritism is key here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    Pros

    The people you work with are normally nice, and the customers aren't so bad either. You are given lots of training to keep updated on company changes for customers. Pay is ok but most employees rely on making their payouts.

    Cons

    Management is all about favoritism. If they like you no matter how bad you are at your job they will keep you. They cover up for eah other. Benefits are not worth what we are required to pay. The stress level is not worth it, and it doesn't come from the job itself but the work environment. You never know if you'll be fired just because one of the coaches or managers doesn't like you or is trying to cover something else up and save their own butts.

    Advice to ManagementAdvice

    Be fair with all employees including coaches, team leads, trainers and managers. Stop covering up for each other ad get rid of those that are actually hurtin the company instead of getting rid of lower employees .

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Do not expect too to get credit for doing a good job, but look out if your performance slips

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Denver, CO
    Current Employee - Sales Representative in Denver, CO

    Pros

    a major employer in the metro Denver area, and very stable as a result. You will always get paid when it is due. The company provides a good benefits package.

    Cons

    Do not expect to have the company strategy explained, which in sales is very frustrating. Also you risk becoming a messenger between senior sales management and your customer.

    Advice to ManagementAdvice

    Dish does not accommodate a good work life balance and people will seek this elsewhere.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    There are definitely better opportunities out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst II  in  Englewood, CO
    Current Employee - Financial Analyst II in Englewood, CO

    Pros

    - Compensation is average for Maters educated hires
    - Good people
    - Work hours are not too long

    Cons

    - Benefits are pretty bad compared to other large companies
    - Pay does not scale well as you move up
    - No investment in employees for training or career development
    - No work hour flexibility

    Advice to ManagementAdvice

    Management needs to stand up for their employees instead of keeping them down

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Technical Support Representative  in  Tulsa, OK
    Current Employee - Advanced Technical Support Representative in Tulsa, OK

    Pros

    Opportunity to learn additional skills that come with a pay increase (not all skill types include rate increase) & internships. In the three years Ive worked there, I went from $11.50 to $16.38. And thats before I received my undergraduates.

    Cons

    Everything is about politics. There is a high turn over rate. Coaches (aka Supervisors), managers, and floor agents quit or get fired all the time. Firing is usually due to poor project managing and the lack of coaching for the agents. Quitting happens because of poor management, not the customers. Politics: If they dont like you they will find a reason to fire you. The reason will not make sense and they will talk you in circles. Everyone is looking out for themselves to keep their job instead of helping each other, including managers. There is always one or two hiring classes in session. The shifts are done via bid and not flattering. I currently work 11a-10p Friday through Monday. Previous shift was Wed-Sat 830a-730p.

    Advice to ManagementAdvice

    Learn to help those seeking advice to succeed at their job. Be constructive. If your managers actually had degrees, which would give them the training they need, the turn over wouldnt be so high.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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