DISH

  www.dish.com
  www.dish.com

DISH Reviews

Updated December 21, 2014
Updated December 21, 2014
1,889 Reviews
2.7
1,889 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,213 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 86 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 49 reviews)

  • Upper management don't keep to their word, will Lie thru their teeth in your face (in 110 reviews)

More Highlights

375 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Unsustainable Work/Life Balance. When So Many Capable, Conscientious and Talented People are Dismissed, it's on DISH's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Associate in Pine Brook, NJ
    Former Employee - Inside Sales Associate in Pine Brook, NJ

    I worked at DISH

    Pros

    decent gross pay, but when you convert it to 'how much per hour' it becomes less attractive

    Cons

    Unbelievable amounts of ET (overtime), it's required, I don't care if the CEO Charlie Ergin says it's not, IT IS. Relentless amounts of incoming calls, sometimes you are predetermined to receive low quality (little chance of closing the sale) calls...

    Advice to ManagementAdvice

    The Nazis would have appreciated you.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Underachieving Areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst I in Englewood, CO
    Former Employee - Operations Analyst I in Englewood, CO

    I worked at DISH full-time (more than an year)

    Pros

    Some people are good, Very good product, i.e. Hopper

    Cons

    Focus more on employees from feeder system schools than who are currently achieving, plenty of people have negative attitudes, little to no praise for good work.

    Advice to ManagementAdvice

    Listen better to your employees and the needs of certain departments

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Supervisor - DNS/IHS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DISH

    Pros

    Not too many to list. Good people work there, sad to see them be treated so poorly.

    Cons

    Trimming lower staff & managers while creasing massive work load & higher expectations that aren't obtainable.

    Advice to ManagementAdvice

    Don't be so quick to eliminate positions or write people up. Need to hold high management people more accountable for their actions and how they treat people on a daily basis. Very poor communication from upper management. Very poor handling of of business rules and writing the business rules/ SOP. I'm thankful I no longer work there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Could be such an amazing company! Unfortunately it is not...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH full-time

    Pros

    -Fast Paced
    -Lots of opportunity for gaining experience in different business verticals
    -Gives you an opportunity to try, fail and try again
    -There are a lot of good intentions throughout organizations
    -Customer focused at it's core

    Cons

    -Poor management culture and philosophy
    -Benefits/pay is dismal
    -The Pay for Performance environment is non-existent
    -Will burn employees out frequently
    -Does not truly have concern for the individual
    -Is absolutely consumed with the bottom line to a fault

    Advice to ManagementAdvice

    Challenge the status quo! Just because it has been done a certain way forever, doesn't mean it is the right way (nor the best way)!

    Doesn't Recommend
    Neutral Outlook
  6. 2 people found this helpful  

    This company is poorly organized...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Calhoun, GA
    Current Employee - Field Service Technician in Calhoun, GA

    I have been working at DISH full-time (less than an year)

    Pros

    the only good thing is that you do have 3 days off and you work 4 days gives you the opportunity to go to school or spend more time with your family.

    Cons

    as a new technician the type of training I received was very basic and short. you have tons of workload and have so much responsibilities for very little pay. You work in a very fast environment & apart from being a technician you're also a sales rep with no commission the points they give you for selling are just not enough.

    Advice to ManagementAdvice

    My advice is, the training department needs a lot of attention they need to restructure it therefore when tech's get out onto the field they'll become successful faster and not after 6 months later. and for the type of workload a higher pay rate should be in place. another adevice, to reduce overtime to reduce call back from customers. a fix to that would be considering having 2 tech's on every job sight that would reduce time and trouble calls. that will give you the extra hand to perfect every job not to mention it would give every tech the opportunity to take an hour lunch on 12hr shift.

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    Field Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Manager in Chesapeake, VA
    Former Employee - Field Service Manager in Chesapeake, VA

    I worked at DISH full-time (less than an year)

    Pros

    There are some really good people to work with. Enjoyed mentoring the younger techs and helping them meet metrics.

    Cons

    Wastes tons of money. Salary was way below what it should have been. Techs with overtime made more money than I did. Worked 4 days a week (70-80 Hours a week) Upper management would not take advice on how to make things run more efficient. It was either do as I say or leave from the GM's and OM's.

    Advice to ManagementAdvice

    Keep your good people from walking out the door. The turn over rate is too high and that hurts the local office.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Micro-managed, if you can stand it. This is a great stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist II in Kent, WA
    Current Employee - Field Service Specialist II in Kent, WA

    I have been working at DISH full-time

    Pros

    The best is to be a remote Technician and not have to drive into the office every day. The ability to learn how to accomplish task by yourself.

    Cons

    Every thing you do is added on a points scale and you are judge on how many units you can do in a day. But they don't give you any units for drive time and half the day is driving around?? Their Dishnet system sucks and I hated installing it.

    Advice to ManagementAdvice

    Don't let dispatch run your office routes from another state. They don't know how traffic and actual streets or cities are actually connected.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Kill what you eat, very rewarding if you play their games. not for everyone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Associate in Phoenix, AZ
    Former Employee - Inside Sales Associate in Phoenix, AZ

    I worked at DISH full-time (less than an year)

    Pros

    You can definitely earn A LOT of money if you are good with sales and manipulating customers. They take care of their employees as long as you play their games. I was making roughly 1,200 a week as a slightly above average employee, and there are employees making 3,000 or more a week consistently. But it is hard work to make any good money there.

    Cons

    You are just a number, they don't care about you as a person at all. They find every which way to take your money from you. You get docked pay for the most ridiculous reasons. They expect you to work 50+ hours every week if you want to make any money. The scheduling is terrible, and you're always stressing about how much money you would lose if you were a minute late because of traffic. Not too mention it is just a tedious job. You sit there, all day every day, and repeat yourself word for word 30 times and 7 out of 10 times your time is wasted.

    Advice to ManagementAdvice

    Don't be so hard on the penalties for attendance or call tiers. Don't treat your employees like numbers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at DISH full-time (more than 8 years)

    Pros

    Discount Service; Ability to work on own,

    Cons

    Executive Management NEVER takes into consideration of how process changes affect the field. None of the business units understand how their changes aff ect others. Management fluants incentive programs to the ENTIRE company; however they forget that they dont offer these bounses to the people who doe the most important job, your OPERATIONS teams out in the field. Those who ensure that shipments are sent out and invoices are paid.

    Advice to ManagementAdvice

    Figure it out Joe, your operations teams pull more wieght in the company for the retailer side of sales. Give them something to work towards. STOP all the coporate parties; huge summer concerts and such since you dont spend that money on the offices outstide of corporate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    So much potential, so little growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer
    Former Employee - Trainer

    I worked at DISH full-time (more than 5 years)

    Pros

    Their benefit system is fairly decent, with 401k and decent health plans. You can accumulate paid time off after the first year. An exciting field. A chance to meet some decent people.

    Cons

    Dealing with customers 24/7, most are ok, but dealing with the public constantly in a high stress environment takes a very special personality. Being yelled at for 8-12 hours at a time is not everyone's Idea of fun.

    Advice to ManagementAdvice

    Poor training systems in place. Very outdated learning modules. Upper management completely detached from everyday processes. Call center "Director" at my location. Aloof, threatening, petrified of intelligent new comers, short sited, believed in the process of doing things the same way over and over even though the results were horrendous. Afraid of new ideas. Never promoted outside of their "Yes men/women" circle. Shady promotion practices to say the least. The majority of the higher local management are either related or married or in a relationship. I have literally watched a Manager write up their Coach for being "to personally involved, with their team members" the week they marry one of their "Coaches". Hypocrisy abounds. Way to worried about the number of employees instead of the quality of employees. Will spend hundreds of thousands of dollars a year to keep, employees with attendance issues, attitude problems, drug issues etc. Will turn around and fire an above average employee for missing a day or calling out at an inopportune time. (Very inconsistent).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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