DISH Reviews

Updated August 28, 2014
Updated August 28, 2014
1,813 Reviews

2.9
1,813 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,166 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 72 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • As far as the work life balance they change schedules dissolve schedules for all types of reasons (in 40 reviews)

  • Unless your friends with upper management, you have no chance of advancement (in 100 reviews)

More Highlights

1,217 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Two Years and working on Three in a row voted worst company to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent  in  Hilliard, OH
    Current Employee - Agent in Hilliard, OH

    I have been working at DISH part-time for more than 5 years

    Pros

    Pros? That's a joke! ... There is absolutely no pro to working for this company unless you sleep with a coach, QA rep, Manager, Director, or HR.

    Cons

    Well where to begin. This place is gossip central. School age behaviors. From the training class to the floor all you hear is who to watch out for because they are looking for more people to join the HILLIARD DISH Orgie. With every rumor there is some truth. Nude pictures of upper management sending to agents. Convos directly from the people sleeping with others. Like people have said before, there are policies to that all of which have been broke... But it seems policies don't apply to anyone they "favor" at dish. Recently investigation was launched to look into these poor judgements that have been pushed up the chain for years. And yet as a result victims are being termed while the guilty are still at work, some of which have been promoted. They claim the focus at dish is metrics, but can anyone tell you the math they use at dish to get your stats. They are the only company where 1+1 does not equal 2. Their real focus is who can them move up in the company that's "Pro dish" that the puppet masters can control. Who can manipulate things the most. Who can play the game. And lets not forget, who else can they get in the bed with.... When you have coaches sleeping with and having babies with their team leads. Coaches having babies with agents and marrying them. Managers sleeping with coaches, team leads, and agents. Managers sleeping with their managers. Hr having a kid with the site director. Agent pregnant by either QA rep or Manager currently being promoted but both slept with her so their love triangle is a mess. Hr is rude and unfriendly... who can you trust in confidence there? NO ONE! Investigation trying to use agents as scapegoats and give them information which is being spread like wildfire on the floor. While all this goes on, managers and coaches are banning together telling everyone including agents to delete their number, texts, and call log so if questioned they can deny it. Agents are afraid to speak up as they will become targets to get fired or forced a bad shift in the upcoming shift bid so they quit. There is no confidentiality. Agents know on the floor about the entire investigation and why people are fired. With extra information of course. Coaches are sharing the info. But who gave it to them? Managers or HR? If the investigation is confidential no one outside hr should know. But HR is leaking the buzz. I could go On and On about this place. The Performance Appraisal Is A joke. The Metric System Is A joke. Ask Anyone How The Metrics Are Scaled no one has the same answer. That's because in the dish world 1+1 does not equal 2. The training is awful. My Advise if you are looking to apply.. May God be with you holding your hand. The devils workers are among and they take no prisoner alive. Stressful and Uninviting!

    Advice to ManagementAdvice

    Fire every Team Lead, Coach, QA Rep, Manager, Site Manager, Director, HR, Even the trainers.... Give the agents a fresh start and bring in all new upper placement whether from other sites or better yet off the street. THE SOLUTION TO THE INVESTIGATION ISNT WITHIN THE AGENTS. ITS TOSSING OUT ALL THE ONES ABOVE. No agent in their right mind is going to speak out in fear of getting termed or getting an aweful shift with the shift bid coming up. We are sure they will use that as their backup way to force agents to quit who they cannot slip through the cracks are fire in the investigation. How can you have people involved in the mess investigate and really think something is going to be solved? Time to get your heads out your rears and open your eyes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Trying, but too little too late.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support  in  Englewood, CO
    Current Employee - IT Support in Englewood, CO

    I have been working at DISH full-time for less than a year

    Pros

    Possibility for quick advancement. Total anonymity if that is what you are looking for. Every once in a while, you find a Director or VP doing it right, but they are rare.

    Cons

    Awful benefits package. Clueless management teams. Wacky policies. Rigid structure. Employees are a commodity.

    Advice to ManagementAdvice

    Identify and foster quality talent.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Still the worst company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manufacturing Supervisor  in  El Paso, TX
    Current Employee - Manufacturing Supervisor in El Paso, TX

    I have been working at DISH full-time for more than 5 years

    Pros

    One is able to provide to the family due to this job and since we don't have many employers to choose in ELP TX then for now this is my best option until I get another job.

    Cons

    I work in the manufacturing center. It is very stressful to work at Dish, this is the same for hourly employees and also for salary employees. I have worked for Dish for more than 6 years and things don't change! The despotism, ignorance, and unethical behavior of upper management and some supervisors prevail. Making impossible for things to change. The moral of most employees is very low, most of us are afraid of communicating our concerns for fear of retaliation. The way that Dish management team perform the yearly performance appraisals of employees is unfair, some employees even though they performed within acceptable levels or even above these they end without any pay raise and in many cases in PIP (Performance Improvement Plan) this is unacceptable! But is the Dish way of recognition of employees, than they wonder why such high turnover of employees. I believed a few months ago that things were going to change because of new HR leadership, at the beginning it looked the kind of leadership that was going to help out to straighten things out but "NO" is just more of the same.
    I reported unethical behavior of some individuals and nothing was done to them they still working at Dish despite of their bad performance and unethical behavior.
    In some areas like the warehouse the work conditions are unsafe! The lack of space, organization, and supervision makes this and unsafe place to work I am surprised and grateful to God that no one's has been seriously hurt on this area.

    Advice to ManagementAdvice

    Walk your talk! Don't just said that we are going to become a better company but demonstrate this with actions and facts.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Dish Network As a Whole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dish Tech l  in  Tulsa, OK
    Current Employee - Dish Tech l in Tulsa, OK

    I have been working at DISH full-time for less than a year

    Pros

    Good people and good benefits. I have no complaint about anybody that keeps you busy and helps me keep my family fed and housed. Dish treats me fairly and compensates based on what I give back in performance. I couldn't ask for any better. Every company has rules put in place to protect you and them, Dish is no different. Work is for those who want to work.

    Cons

    I cannot at this time think of anything that would require a negative comment about Dish. They are in line with any corporation or company in business today that is customer driven and based on home installs in regards to policies and rules for safety and quality.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great for those looking to relive their K-12 experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hilliard, OH
    Current Employee - Customer Service Representative in Hilliard, OH

    I have been working at DISH full-time for more than 5 years

    Pros

    Pay is not too bad for an entry level position.
    Approved time off that does not count against you.
    Cool people to work with that make the job tolerable.

    Cons

    Where do I begin? This place is a complete disaster! The company is so concerned about making physical improvements to the building that they have lost sight of the main problems. When you have people in so called "leadership" positions behaving worse than those in entry level positions, there needs to be a change. Coming to work everyday reminds me of being in elementary and high school. However, my school never has so many people sleeping around with one another. If you want to have relationships within the workplace, that's fine but there are rules in place that must be followed. If you want to cheat on your metrics so that you can get certain incentives, that's fine but it gives everyone a bad name and micromanaged if they are not performing well based on this ridiculous index system.

    I know that there are going to be issues with any job that one goes to, but this call center is the pits. The only reason most people are there, including myself, because of the rate of pay and flexible attendance policy. It just makes me uneasy when multiple people are getting fired, and those who should be are getting rewarded and being promoted.

    Due to these factors, employees are being forced to look for other employment or stay and be horribly miserable. Something needs to be done and quick to change the morale of not just this location but the company as a whole.

    Advice to ManagementAdvice

    You stop by and are greeted with a tailgating type scene (necklaces, towels, football decorations, etc) but you have no idea what is really going on. The only solution would be to start all over again. Regardless of the approach, something needs to be done and fast. Just hope that by the time you do make that decision you actually have employees left to make that difference.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    I had an amazing team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at DISH full-time for more than a year

    Pros

    I worked at Dish for one year and had an enjoyable experience. My team was okay but my managers and VP were amazing! They were very supportive, the work was challenging and I found most departments to be helpful. The pay was decent but nothing to brag about and the benefits were about what you expect anywhere.

    Cons

    Many other teams were absolutely miserable and just sticking with the job until something better came along. One huge negative, they do not trust their employees. They used to run a badge report checking your hours. For those that need to be monitored fine but for those of us that work hard don't appreciate the distrust.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    You must kiss up to Management to survive. Agents have no real power to help cusotmers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II/Retention  in  Harlingen, TX
    Current Employee - Customer Service Representative II/Retention in Harlingen, TX

    I have been working at DISH full-time for more than 10 years

    Pros

    It pays a salary. Free Tv service. Teaches you the benefits of kissing up to managers.

    Cons

    They have lost touch with cusotmers, leaving the cusotmer save to Philipines agents who don't even understand english. Escalations teams have no more power than frontline yet have to put up with cusotmer abuse.

    Advice to ManagementAdvice

    Remember customers pay our checks, Take the calls back from outsourced agents and let escalated teams have more power to help. Stop letting managers play favorites and stop covering up manager/agent dating. It is against policy for a REASON.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Has been a great company to work for.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    Great pay....easy job and great bonus monthly. Also..our site manager has been tremendous to our success. I can honestly say if it wasnt for him and his great work ethics..I would not be where I'm at today.

    Cons

    No conns for me...You can't expect to work for a place with no obstcales... Make you own path to success and be the solution..stop complaining to stand up and say something if you dont like it.

    Advice to ManagementAdvice

    Understand your role and understand how you got there. One thing I would say for them is...would you be a coach and want to work for yourself? If so then keep doing what your doing...if not begin to work on yourself before your work on others.

  10.  

    Lack of growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Englewood, CO
    Current Employee - Senior Business Analyst in Englewood, CO

    I have been working at DISH full-time for more than 5 years

    Pros

    The people I work with are very good and are really good at what they do. I really like working with.

    Cons

    There are serious lack of growth opportunities. The opportunities that are there are limited to aspecial few.

    Advice to ManagementAdvice

    Provide more growth opportunities to anyone interested.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Capacity for internal customer service will NEVER be met!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hilliard, OH
    Current Employee - Anonymous Employee in Hilliard, OH

    I have been working at DISH full-time for more than 3 years

    Pros

    Great pay, feedback constantly solicited for improvement, amazing performance incentives for frontline agents, positive atmosphere!!!

    Cons

    Employees are given so much that appreciation is replaced with a sense of entitlement a need for more.. MORE...MORE. Impossible to satisfy your internal customer.

    Advice to ManagementAdvice

    Continue the path of soliciting feedback to ensure all concerns are addressed. Continue to recap improvements that you have made.

    Recommends
    Positive Outlook
    Approves of CEO

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