DISH

www.dish.com
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DISH Reviews

Updated March 1, 2015
Updated March 1, 2015
1,302 Reviews
2.8
1,302 Reviews
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DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,302 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 86 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 49 reviews)

  • Upper management don't keep to their word, will Lie thru their teeth in your face (in 110 reviews)

More Highlights

1,302 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    An awful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Englewood, CO
    Current Employee - Vice President in Englewood, CO

    I have been working at DISH full-time (more than a year)

    Pros

    Nice coworkers and well-known brand.

    Cons

    A 15-year entertainment veteran with an advanced college degree and deep industry experience, this has been my worst corporate entertainment experience ever. After excepting an offer from DISH, I relocated my family across the country to what seemed a fantastic job opportunity. And while the job itself was interesting, it did not offset the horrible framework DISH sets for it's employees on the Vice President level. The highlights in a nutshell:
    1. no health insurance for the first three month, after that only ONE insurance plan to choose from with a total out-of-pocket deductible of $12,000. 2. Obscene rules: The infamous 9 o'clock rule I discovered on my first day, meaning that if for whatever reason (black ice, sick child, accident) you come in 30 seconds past 9am and swipe your badge entering the building, an email will be triggered to your supervisor who then has to counsel you on your shortcoming and will berate you how this will affect your career in a negative manner. Simply unacceptable on the executive level. 3. Take a nearby hotel - on your own dime. Yes, that is was what I was told when we had several blizzards sweeping through the county resulting in black ice this winter, this making me drive to work for a two-hour journey at 6:15am in order to avoid the 9am public shunning. 4. Culture of fear: Even on the executive level, every website you visit (vendors and business partners included) will me monitored, every email tracked and a culture of fear is created I have never seen anywhere else before or since. 5. 401 K and other benefits: The vacation time is laughable and the "generorus" 5 percent capped at $2500 401K contribution, which will be pulled if you leave the company 5 years prior to your start date is ridiculous. 6. Hire and Fire: The company is a revolving door. People come and go constantly and once one finds something even marginally better, they are gone. The C-level's only response: If you don't like it here, you can leave. Well, I left.

    Advice to ManagementAdvice

    Change this awful culture you have created.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Avoid like the plague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at DISH full-time (more than 5 years)

    Pros

    The only pros here are that you probably won't feel so bad about leaving this company if you've worked as a CSR

    Cons

    Bad company culture. Lots of backbiting. Bonuses are constantly taken away. Turn around rate is 6 months. Benefits are bad enough that for example, you only take the insurance (the cheaper one) so that you don't have to pay the government a penalty for not having any because it really doesn't cover much. HR reps are pretty much clueless. 401k is useless because you don't even get to bank on that unless you've spent 2 years there...and though I'm still there..most don't make it past the 6 month turn around, so they're always hiring. Coaches and whatnot usually were there about when the center went up and most of them couldn't even meet the metrics they're being told by corporate that their teams have to meet. They push you to sell even if it wasn't originally in your job description (before they changed it) and the change they give you for it is not worthwhile. Meawhile they keep piling on different job positions onto your job position, so far it is : Loyalty/Retention, Technical Support and Billing all rolled into one (not even counting the sales pressure for this non-sales position).

    Advice to ManagementAdvice

    Stop giving your employees surveys about the company every time it make the "Worst Places to Work" list if you're not going to actually listen and make any of the changes. Charlie Ergen needs to stop watching the people punching in at the turnstyles coming into work and start looking at the multitudes of problems piling up which will eventually eat away at the company and his profits.

    Doesn't Recommend
    Negative Outlook
  3. 2 people found this helpful  

    "Just One More..." for less and less $$$

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    Decent training and support. Co workers great to work with. Generally all with good work ethic. Company provides uniforms, vehicles and tooling to complete installations professionally.

    Cons

    Extreme micro-management. Every year the company expects more from their employees while devising ways to make bonus structure harder to achieve.

    Advice to ManagementAdvice

    The company has been growing and is becoming more successful as a result of the dedicated job performance of its employees. Chipping away at our earning ability should not be a strategy to increase the company bottom line.

    Doesn't Recommend
    Positive Outlook
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  5. 4 people found this helpful  

    They make you work overtime without notice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    Great pay for not having education

    Cons

    They force you to do overtime and the give you a few hours notice. if you can't go they threaten to take disciplinary action against you.

    Advice to ManagementAdvice

    Give at least 2 or 3 days notice when you are required to work overtime.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    You should believe the hype - and stay away. Declined job offer and moved onto better things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Staff Accountant in Centennial, CO
    Current Employee - Senior Staff Accountant in Centennial, CO

    I have been working at DISH

    Pros

    Staff were professional and seemed like a great group to work with... until they made me an offer.

    Cons

    I had seen all the bad reviews of DISH and decided to interview anyway, as it seemed to be challenging work.

    Before my interviews (3) and assessment, the recruiter sent me a list of "comprehensive" benefits, which were the worst I've ever seen. $2500/$5000 deductible on health plan with minimal FSA/HSA contributions, $2500 cap on retirement with only 50% match and a FIVE YEAR vesting schedule, benefits delayed for 2-3 months after start (hello Affordable Healthcare Act penalties). These benefits aren't worth $0.50 a paycheck, let alone $50 a paycheck.

    I then found out there was no bonus/incentive plan offered, and I had a hunch what was coming next...

    I discussed salary with the recruiter - she seemed content with my expectations and also added that "managers have tons of leverage with salary."

    Shortcut to the end: they offer me a significant amount, 10% less than the MINIMUM I asked for BEFORE I was alerted to how horrible their benefits were. Compounded with no bonus and long, grueling hours in a corporate office on the other side of town, it was a no brainer. They seemed shocked, when I declined...

    Have some respect for yourself and keep looking. If you don't care, the company definitely won't.

    Advice to ManagementAdvice

    Just shut down - no one likes your service anyway.

    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Get experience and get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Littleton, CO
    Current Employee - Customer Service Supervisor in Littleton, CO

    I have been working at DISH full-time (more than 3 years)

    Pros

    Promote quickly from within. I was promoted 4 times in my first year. Stalled out as a supervisor after that. This gave me the experience to take on the role I'm currently in with a new company.

    Cons

    Extremely high turnover even for a call center. As a supervisor it was always a lot more structured to performance management than training and development. Every month we had a stack of verbal, written, and finals to give out. Because of all the paperwork it was hard to really lead a team. Much of the time I working 50 hours of week for a very poor pay for industry standards. I now make twice what I made at dish with much less stress and a much better job environment.

    Advice to ManagementAdvice

    Try to focus more on training than performance managing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Overqualified, but no one cares.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist III in Los Angeles, CA
    Current Employee - Field Service Specialist III in Los Angeles, CA

    I have been working at DISH full-time (more than 8 years)

    Pros

    All fellow Dish employees will agree that the Free TOP 250 package is our biggest perk working here. Our second is the employee stock purchase plan (ESPP); which allows you to purchase DISH stock at an immediate 15% discount. Lastly, working a four day work week is envied by many of my 8-5 m-f friends.

    Unfortunately, as a technician we only get a $2000 / year educational reimbursement. Managers get a $4000 / year reimbursement. Someone in benefits needs to address this misalignment with today's educational costs and the need to groom smart talent from within.

    Speaking from a stockholder's perspective, Dish is doing many things right. We held
    over $20 million is cash reserves, purchased spectrums that will allow us to further grow our business in both wireless and data, and continue to win CES awards for product innovation.

    In addition, since I was employed throughout the 2008 financial crisis because so many others were home watching TV and unemployed, I consider this a personalized "pro" for working here.

    Cons

    There are two types of people who work for DISH. There are those that feel they are lucky to be employed, and those that are looking for a better job elsewhere.

    The unspoken truth is that an installation technician is now a revenue source for Dish and will continue to have additional roles without an increase in pay.Think part salesmen, part satellite tech, part in-home-service. (That would be counter productive to their new source of increased profit.)

    Advice to ManagementAdvice

    Try and groom from within. Properly compensate employees(technicians) that caused the majority of 2014's profit growth. Although from a business perspective it makes sense to fire your highest paid front line employees just to rehire lower paid ones, it created a culture of distrust and lack of motivation to reach higher. There continues to be a feeling of job uncertainty, especially since technicians are now your sales people have have quotas.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Challenging to Recruit Talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Englewood, CO
    Current Employee - Program Manager in Englewood, CO

    I have been working at DISH full-time (more than 5 years)

    Pros

    The work is interesting, compensation is much better than people think, and the company is trying (with quite a bit of success) to be innovative in terms of its products/services.

    Cons

    I have had job openings posted for many months, and I can't get people in the door to interview due to the company's reputation - some of it deserved, some of it not. Our chairman wants to hire young, innovative thinkers, but doesn't understand that our lack of flexibility is unacceptable to this generation. As a result, we are hiring many people who just barely meet competency expectations. When a company has to scrape the bottom of the barrel to get employees, the future is very bleak. This is not meant to be offensive to the many really good people who work here, but the talent level is degrading due to the rigid policies. I really don't think that executive management understands this fact. The caliber of employees here at DISH isn't what it once was, and no matter how hard I try to paint this as a good place to work, really talented people aren't buying it. They are able to find plenty of places that will give them what they're looking for.

    Advice to ManagementAdvice

    Figure out how to retain the good people you have (as many of them are looking elsewhere), and how to attract top level talent. You can keep things the way they are, but the competency level will continue to degrade. The people I have to work with lately on various projects are really not the caliber of employee you want -- not very smart, not very motivated, not enthusiastic -- they just fill a chair. Are you OK with that? If not, actually do some research on leadership and what top talent expects in an employer and try to make some small changes. I don't know of a single talented young person who would want to come to work in such an inflexible environment. Also, LEAD training is absolutely worthless. End those classes -- I have a ton of work to do (because I can't get anyone in here to help), and would prefer not to waste my time on leadership philosophies that will never be implemented.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud and Tool/Oop in Harlingen, TX
    Current Employee - Fraud and Tool/Oop in Harlingen, TX

    I have been working at DISH

    Pros

    the only good thing I can think of would be the pay.

    Cons

    we get put on other skills to handle their splits when they get backed up on call volume; however when we are on the split we do not get all the same benefits and payouts that split gets.

    Advice to ManagementAdvice

    when we are put on the other split we should get all the same payouts the other skill gets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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