DISH Reviews

Updated August 28, 2015
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  1. Depends on the Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at DISH full-time

    Pros

    had a great team and was able to be promoted 4 times in under 2 years

    Cons

    manager left our team and replaced with a non people person manager to lead 30 people

    Advice to Management

    select the right managers, not just the next one on the list or the person with the most certifications or tenure. People skills and team skills go a lot further.


  2. Great Product......Not so great management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Specialist in Thornton, CO
    Former Employee - Customer Loyalty Specialist in Thornton, CO
    Doesn't Recommend
    Neutral Outlook

    I worked at DISH full-time (More than a year)

    Pros

    The pros to working here is the ability to work on a computer, the coworkers became your family providing they stayed long enough to get to know you, and the satellite T.V. service they provide.

    Cons

    The cons.... dealing with upset customer all the time, the ridiculous requirements that had to meet on the phone, the inability to move in the company if your requirements where not meet, and the "flexible" work hours that where not so flexible when it came down to it.


  3. Network Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at DISH full-time

    Pros

    Large scale network and always learning new technologies.

    Cons

    You're a dime a dozen and they won't hesitate to let you go.

    Advice to Management

    Respect your troops


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  5. Dish Intern

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Intern - Anonymous Intern in Denver, CO
    Former Intern - Anonymous Intern in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DISH as an intern (Less than a year)

    Pros

    The internship program was well organized and I highly recommend it to anyone who is looking for internship experience. All the interns are placed in an extended stay hotel with a wide variety of amenities such as free happy hour and dinner Tuesdays - Thursdays. The Campus HR team makes a huge effort in making sure that you are getting the full Dish experience. They organize networking and social events for the interns and other employees of Dish and help you learn everything about the business.

    Cons

    I could not see myself working at Dish full-time. The culture seemed very old fashioned and I did not feel valued in the specific department that I was working in. My project was vague and it seemed like there should've been an entire team working on it (not just one intern). I don't want to sound like a needy child, but I really wish I got more attention from my manager. She was always coming in and out of meetings and it was very difficult to meet with her face-to-face. Also, some of the events put on by the HR campus team seemed very pointless. For example, we were all obligated to go to a presentation that focused on the history of Dish satellites. My two least favorite events were the ride-along with the Dish Technicians and shadowing Dish door-to-door salesmen. I understand that it's important for an employee to know more about the customer-side of the business, but this was overkill. Both events were physically draining and took up your entire day. (You usually began your day around 7 AM and came home at 9 PM.) Some of the interns even had negative experiences with the people they were shadowing. Luckily for me, I was paired up with a couple normal guys just trying to make an honest living.

    Advice to Management

    The team/department should be honest with themselves and take an intern only if they have the time and resources available. The HR campus team should re-evaluate their events and really see if the events are making the right impact. One change that I would make right away is make the ride-along and the Dish sales shadowing a half-day event. Also, I think shadowing managers in different departments would very beneficial to the interns. At the end of the day, we're just kids still trying to figure out what we want to do in life and allowing us to explore the different job functions at Dish would make us more inclined to come back to Dish after we graduate.


  6. Right place for the right person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Denver, CO
    Former Employee - Senior Manager in Denver, CO

    I worked at DISH full-time (More than 8 years)

    Pros

    - Lots of opportunities to build skills - Good people - Fast pace, never boring - You get to work with some of the best brands in the world like Disney/ESPN, CNN, FOX, Turner, HBO, etc.

    Cons

    - Not for everyone. If you require coddling and constant reassurance that you're doing a good job, it might not be for you. - Management and senior management isn't as empowered as they could be.


  7. Overall Positive Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist
    Current Employee - Inventory Specialist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    It's a decent-paying job. It's not the best-paying job in the world, but personally, it's the best-paying job I've had to this point. I came from minimum wage in retail before. My team is great. My coworker and I get along great with each other. The tech and inventory sides work very well with each other. The relationships have been very positive. I'm gaining much more valuable experience here than I did in retail.

    Cons

    Too...much...overtime! Dish is a revolving door. There are too many people coming in and out, so I have to cover for guys at other warehouses and I'm getting worn out. I know I said earlier that the pay is the best I've had, but it could be better. I've served in the military, have a four-year college degree, and have had previous management experience at other jobs. There should be more negotiation on pay, at least after, say, a probationary period. Advancement positions are going away. They are phasing out warehouse manager positions, so career opportunities and advancement will be limited.

    Advice to Management

    That depends on which side of the operation you're on. If you're on the warehouse side, you might start looking for a new job. If you're on the tech side, do the best you can to foster strong and positive relationships between the warehouse and the technicians.


  8. Helpful (7)

    Got out before forced out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Commerce Township, MI
    Former Employee - Anonymous Employee in Commerce Township, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time (More than 10 years)

    Pros

    Worked out of my home/garage, alot of hours and decent benefits

    Cons

    Scare tactic management style from the corporate level down thru local, forced into becoming a sales man as well as a tech

    Advice to Management

    Chill out on the Smart Home sales aspect of a tech's job role...we have enough on our plate to deal with already


  9. Helpful (3)

    Look elsewhere! !!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Savannah, GA
    Former Employee - Anonymous Employee in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The pros to working for dish are you always have overtime so you can bring home a decent paycheck and coworkers are helpful.

    Cons

    The cons are when new management comes in its more pressure and the new managers don't care about the employees at all they are only here to make a good impression for corporate especially if it means getting rid of the higher paid tech for fresh $12 hour newbies who don't perform as well.

    Advice to Management

    Advice to management would be to respect what the tech have to put up with in the field and if your only "skill" is managing then get out and work a week with a tech and really work then see how your perspective changes.


  10. A good intro to call centers or a fresh start from bad call centers experienced but... still a call center.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Phoenix, AZ
    Former Employee - Customer Service Representative II in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time (Less than a year)

    Pros

    - Not a trendy, modern, call center like a startup environment but bright splashes of color and updated equipment throughout. - Hilarious trainers and knowledgeable coaches (supervisors). - Hour long lunches and several shifts available. - Sometimes the ability to leave early without pay if lots of avail. - Effective training, tools, resources, and one-on-ones. - Well-stocked break room with fresh and vended items. - Gaming systems in break room and lobby. - Commission for upselling, entries into upselling contests, and ability for more pay in Loyalty or Broadband departments.

    Cons

    - Mandatory overtime when busy and shift bids to suit staffing needs. - Satellite television service isn't reliable during poor weather conditions or when people mess with cables or their satellite dish. - There is almost always something that can be done for the customer but they'll call in upset and complaining so you need to listen before you can fix the issue. - There are a lot of stories about shady management letting people go for hidden reasons or messing with the ability for people to get promoted.

    Advice to Management

    - Be more transparent with those you hire. - Stick to the verbal, written warning, point system, and final written warning scale for those willing to learn. - More pay and more perks like more catering, more contests, and more comfortably ergonomic equipment.


  11. Sales Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Solid Company. Great CEO. I liked the free lunches on Friday.

    Cons

    Long Hours. Low Pay.Management does not appreciate their employees.

    Advice to Management

    Increase the pay structure.



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