Dairy Queen

  www.dairyqueen.com
  www.dairyqueen.com

Dairy Queen Reviews

Updated December 8, 2014
Updated December 8, 2014
355 Reviews
3.5
355 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dairy Queen President and CEO John Gainor
John Gainor
96 Ratings

Review Highlights

Pros
  • Coworkers were fun to be around, salary was negotiable, nearly free food/ice cream (in 59 reviews)

  • great team work experience, flexible hours, good for high school/college students (in 16 reviews)


Cons
  • Customers and management don't realize you work for minimum wage and expect too much (in 27 reviews)

  • You're around ice cream all day, and it's really easy to put on 10 lbs over the summer (in 24 reviews)

More Highlights

118 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a really positive learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance/Handyman in Alamo, TN
    Former Employee - Maintenance/Handyman in Alamo, TN

    I worked at Dairy Queen

    Pros

    Everyone Who worked there seemed to get along very well. They were all very helpful in pointing out what could make their jobs easier. That made My job easier.

    Cons

    The only con that I came across was that there never seemed to be enough time during the course of a day to get everything done that was desired.

    Advice to ManagementAdvice

    If You hire another maintenance person give them enough time/hours to get the job done.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good for a first job especially if you are a high school kid.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Handler
    Former Employee - Food Handler

    I worked at Dairy Queen part-time (more than an year)

    Pros

    Easy work to pick up.

    Cons

    It is a fast food job. Also have to deal with the occasional bad customer, depending on where you live.

    Advice to ManagementAdvice

    N/A

    No opinion of CEO
  3.  

    Good for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Dairy Queen part-time (more than an year)

    Pros

    good for a first job, and they were very flexible with my hours as I was still in high school. Fun environment

    Cons

    There were no benefits, only received discount on break, minimum wage pay which s difficult for anyone but high school students to live off of.

    Advice to ManagementAdvice

    Consider some better type of benefit for the employees to attract more than high school students

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Supervisor

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dairy Queen part-time

    Pros

    Good training, they make sure you know what you are doing before you are put full force into the work environment. flexible with time off. encouragement for smooth processes.

    Cons

    Although they desire smooth processes to ensure orders are fullfilled quickly and correctly the execution of this is often weak due to the establishment being understaffed (in an order to save labor costs). Not much opportunity for raises.

    Advice to ManagementAdvice

    listen to feedback form employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Work environment was laid back and usually fun (sometime dramatic), but there was no employee recognition at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/FOH in Ottawa, KS
    Former Employee - Cashier/FOH in Ottawa, KS

    I worked at Dairy Queen part-time (more than 3 years)

    Pros

    Fun, flexible schedule, easily able to switch shifts with others or ask off for important events

    Cons

    Low pay (even after a long period of employment), occasionally dramatic work environment, no room for advancement (I worked here for four years, and we never promoted anyone--this location had no shift leaders, only the owner, two managers, and everyone else).

    Advice to ManagementAdvice

    You should reward your best employees, and not tolerate some of the immature, unprofessional I witnessed from some of worst ones. Also, employee discounts--even 10% would be nice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Food Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and DQ Maker in Pittsburgh, PA
    Current Employee - Food and DQ Maker in Pittsburgh, PA

    I have been working at Dairy Queen part-time (less than an year)

    Pros

    Workers are friendly and you get a chance to get to now them. You get free food during your shift.

    Cons

    It can get very busy at times, learning how to make all products takes a while, things can get messy, cleaning is a difficult process especially after a long shift, minimum wage job, have to deal with rude customers at times.

    Advice to ManagementAdvice

    My manager was very nice.

  8.  

    Dairy Queen of Homestead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hospitality in Homestead, FL
    Former Employee - Hospitality in Homestead, FL

    I worked at Dairy Queen full-time (less than an year)

    Pros

    The restaurant is built beautifully, friendly staff, always there to accommodate you. Excellent cake decorators.

    Cons

    The management is on the rocks. As the crew consists of all female employees and two male employees, there is constant bickering among the lot. I myself am not apart of the arguing, but I do feel bullied by the 'in crowd', which consists of the two head managers and their closest friends who work there.

    Do not expect to move up in promotions quickly no matter what they say, I worked there quite a while and a girl who came after me got the promotion, I suspect because she is in with management. She specialized in one area whereas I was diligent in multiple areas.

    If you don't like a grade school working environment than I assure you this job is not for you.

    Advice to ManagementAdvice

    Stop with the fighting amongst each other and do your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Entry Level Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front of House
    Former Employee - Front of House

    I worked at Dairy Queen part-time (more than an year)

    Pros

    The obvious pro is that you're working with ice cream (given that you are not a cook). At my location, the manager was pretty laid back and let us do our own thing, as long as the job was getting done and we were being responsible.

    Cons

    VERY few tips because customers don't realize that fast food workers work just as hard, if not more, than a basic waitress. You are dealing with brain-dead customers all day, the ice cream can get a little messy at times and there's no room for growth in the company.

    Neutral Outlook
    No opinion of CEO
  10.  

    It was a cluster of good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chill Staff
    Former Employee - Chill Staff

    I worked at Dairy Queen part-time (less than an year)

    Pros

    -Decent pay ($8 an hour for my first job)
    -Nice coworkers
    -Mostly good managers

    Cons

    -The General Manager didn't really listen for schedule requests. I was always given the same schedule for the most part, and always having to work my day around that shift (try going to freshman orientation for 7 hours then going home and going straight to work for 4 hours). One time I requested for two days off and I got the same schedule and the manager actually asked me if I ever wrote it in. Then he checks and saw I actually did.
    -If you work the later shifts and you're over 18, one manager basically told you that "I know the schedule says you get off at this time, but that doesn't mean you go home at that time." What's the point of having closers then?
    -One manager in particular would ask what time you were getting off (usually for late shifts) and then last minute haggle you to stay longer. One time I was supposed to get off at midnight, and at 11:45 this manager is haggling me to stay until 12:30. I have no car so I was like "my ride is coming" and he basically said to call my ride and ask to stay until 12:30.
    -If they fired someone, they never had anyone cover their remaining shifts. When late night rush comes and you only have 3 people instead of 4, it really kills your time at getting the food out. The worst is when they fired a person early in the week. Because of the absence of the fired employee, you were expected to stay late if need be, sometimes up to two hours (I didn't have to personally, but it happened to some of my coworkers) after a shift.
    -When you worked 6 or more hours, you didn't always get the half hour break you're entitled to in the handbook. They also weren't clear if you got a break for less than 6 hours (the minimum hours for someone 18+ is 5 hours, so some managers gave it to you and others said you didn't need one).

    Advice to ManagementAdvice

    Listen to schedule requests and let people off on time. It's one thing for them get off 15 minutes late, it's another for an hour late.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good Company, Limited Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Copperas Cove, TX
    Former Employee - General Manager in Copperas Cove, TX

    I worked at Dairy Queen as a contractor (more than 5 years)

    Pros

    The owners were very attentive to the needs of the managers. Enjoyed the customers. I had a strong and loyal work crew.

    Cons

    Low pay, Lack of Manager Training, Lack of Advancement, District Manager was not supportive. DM did not keep up with industry standards. DM wasn't flexible

    Advice to ManagementAdvice

    Provide Management Training. Pay raise reviews. Manager support

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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