David Jones

www.davidjones.com.au

David Jones Reviews

47 Reviews
3.1
47 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Paul Zahra
19 Ratings

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    David Jones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Assistant in Houston, TX
    Current Employee - Sales Assistant in Houston, TX

    I have been working at David Jones

    Pros

    Good people awesome to work with

    Cons

    Horrible Management, absolutely horrible management with no training

    Advice to ManagementAdvice

    learn how to manage

  2.  

    Worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Tuggerah (Australia)
    Former Employee - Sales Assistant in Tuggerah (Australia)

    I worked at David Jones part-time (more than 8 years)

    Pros

    H/R do a great job in picking sales staff (not management). They should be congratulated in picking such genuinely nice people with superior customer service skills. The actual job can be quite varied and interesting.

    Cons

    The pressure to sell American Express Cards to each and every customer is the single most important part of the job. If you don't get one AMEX card per month and reach your sales targets you get "counselled"! You are constantly hounded by management to "get a card" to the extent that many people leave because of stress related illnesses. At least 7 members of staff left for this reason in the last 8 months. You will not get promoted if you do not get one AMEX card per month. You are listened to, watched and judged constantly to ensure you are asking customers about the card. Staff members are often fighting over customers in order to reach sales budgets because of the fear of counselling. They have star charts to show how many AMEX cards each staff member has achieved, as well as sales achieved per day. Management have little trust in their staff, - staff bags are checked at the end of every day. You are treated like children not adults. It is worse than being at school.

    Advice to ManagementAdvice

    You have fantastic staff and unfortunately do not recognise that most staff members can achieve the same results without hounding and harassing customers. What is the point in employing superior sales staff for a so-called superior department store, to lowering the standards to that of a car sales yard. The pressure on staff to sell AMEX cards is immoral and has caused so many stress related resignations. If you allowed departments as a whole to reach targets, you would see outstanding teamwork. For example, at present you have everyone desperately fighting over customers in order to get a sale to reach their budget and a reluctance to put stock away or general housekeeping in case they miss out on a sale. If targets were to be reached by department and not individually - all jobs would be completed perfectly and morale would be high. It is simple common sense and you are not using it.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Worst company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at David Jones full-time (less than an year)

    Pros

    20% off staff discount

    Cons

    The store management support is terrible! I have been harassed by other staff members and no one from the management team has even attempted to help resolve these issues even after many supporting formal complaints. The entire store is severely understaffed which causes stress and agitation for all employees. Overall this is the worst company I have ever worked for and will soon be resigning.

    Advice to ManagementAdvice

    Improving understanding and support systems throughout the management team
    Coaching and rewarding good work ethic
    Performance managing those who do not achieve company results /or receive customer complaints/negative results
    Improving on shrinkage targets and stock loss but most importantly rostering more floor staff on to reduce stress and better the overall well being of employees

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Inexcusable. UNacceptable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Sydney (Australia)
    Current Employee - Sales Assistant in Sydney (Australia)

    I have been working at David Jones part-time (less than an year)

    Pros

    Good assortment of products... sometimes

    Cons

    I was, or should i say am (because i still haven't "stopped") working at DJ's for months. All of a sudden, no shifts, no calls, NOTHING. I feel as though I have been taken for a ride, coming in and working terrible hours, not even being paid properly and doing favours, being told I would be paid for them but was not. This is a JOKE! I was put on the waiting list for almost more than half a year by the recruitment officer for my store who told me she loved me and I would be the first to be called if anything opened up - when something did I was excited to work in shoes/accessories but that excitement was short lived. I have not been given a single shift for months (my last shift was months ago and they only gave me one shift) They have not called to let me know that something has stopped them from being able to give me shifts, a heads up that they would have to stop giving me shifts, nor have they said sorry. I refuse to call them out of the moral of this situation. Lots of people warned me never to go to dj's to work but I didn't believe them. A bunch of untrustworthy people. I Would never go to work with them again. In my whole enrolment process my paperwork was lost, my superannuation account was put in the wrong name (missing out on my correct last name) and I was never sent my contract OR the link to complete my online orientation because "the email wouldn't send". Absolutely ridiculous. If they so happen to call me to get me to come into work I'll have probably found another job already - already have been in the market for a new one before this even happened - and even then I will say "Oh sorry, I pretty much forgot i was even working for you guys. Go find someone else" They call themselves this high up prestigious department store. My time there clearly shows differently.

    Advice to ManagementAdvice

    Get your stuff together. Or at least have the decency to call people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Very heirarchical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at David Jones (more than 3 years)

    Pros

    Staff discounts, opportunity for overtime.

    Cons

    Management lack the skills to manage staff effectively. Morale is quite low.

    Doesn't Recommend
    Negative Outlook
  7.  

    One of the better companies in retail, but still very bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Melbourne (Australia)
    Former Employee - Sales Assistant in Melbourne (Australia)

    I worked at David Jones as a contractor (more than an year)

    Pros

    - Pay is substantially better than most other retail stores

    Cons

    - Very bitchy culture institutionalised by the managers.
    - No real career progression; most people only work here until they find a better job.
    - Staff and management turnover is extremely high even by retail standards.
    - Management is completely incompetent; the blind leading the blind.
    - Pressure to sell David Jones AMEX cards can be very high, depending on your manager.
    - No formal training for new employees; employees are expected to learn on the job, which can be tiresome for customers.
    - Departments are consistently understaffed meaning staff are overworked and stressed.
    - A lot of brands are managed as concessions meaning there are even fewer employees on the floor when you discount concession employees that shouldn't have to assist David Jones employees like they currently do.
    - Lots of older employees with very bad attitudes, however, David Jones tolerates them because of their product and brand knowledge. This is extremely detrimental to employee morale and the company culture. Over the 12 months I worked at DJs, multiple employees quit after being harassed by a co-worker.
    -

    Advice to ManagementAdvice

    - Institute formal training.
    - Improve culture by example.
    - Create a work uniform for consistency and presentation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Absolute Disastrous Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Melbourne (Australia)
    Current Employee - Sales Assistant in Melbourne (Australia)

    I have been working at David Jones as a contractor (more than an year)

    Pros

    Your co-workers. Theres always something to chat about, primarily how ghastly the job is.

    Cons

    Management are atrocious. Having worked in two stores over the course of a year I found management in both store over three departments terrible on the whole. The managers are constantly hounding staff to sell the DJs Amex card to customers, which all the staff know is a dog of a credit card but are forced to do so to keep there jobs. After working there over xmas I had sold numerous cards, whilst my fellow casual sold none. At the end of the period he was fired, yes fired. Although management did not tell him it was over a lack of card sales, it was blindingly obvious as all casuals kept on had sold at least one card.

    Furthermore with the understaffing, pressure to sell cards and mismanagement you are getting paid next to nothing. Not even joking, co-workers in there 40s, 50s and 60s were earning $17.40 an hour!

    After leaving DJs for another retail role I discovered most retail roles pay in excess of $20+ for someone under 21 like myself, let alone $17 for someone well beyond my age.
    If DJs really wants its staff to respect the company, which I can safely say after working in two stores with dozens of staff, they do not, then increasing pay would be step 1 in resurrecting the shreds of respect the staff have towards the brand.

    By doing so service to customers and staff harmony would vastly improve. If they don't take action now they will inevitably join the multitudes of other failed big brands in the history books forever more.

    Advice to ManagementAdvice

    If you want to get to the top prepare to sell your soul!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Dead end job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Consultant (Come Floor Supervisor)
    Current Employee - Sales Consultant (Come Floor Supervisor)

    I have been working at David Jones

    Pros

    Customers are great, most of the other staff are great to work with.

    Cons

    Management LIE. Pays are usually wrong. Staff rosters are NEVER available on time. No-one knows what they're doing or has any concept of how it all works together. So much more..

    Advice to ManagementAdvice

    Try again.

    Doesn't Recommend
    Disapproves of CEO

Work at David Jones? Share Your Experiences

David Jones

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.