Dealer.com Reviews

Updated June 21, 2015
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Mark F. O'Neil
1 Rating

Pros
  • Organic cafes, great exercise classes, good work/life balance (in 7 reviews)

  • Good energy and a lot of great benefits for employees (in 8 reviews)

Cons
  • Because the company is growing so fast there are not yet established tracks for advancement (in 3 reviews)

  • When a company advertises itself as fun to work, informal, etc you know it is a low pay, high demand sweatshop (in 3 reviews)

More Pros and Cons

13 Employee Reviews

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  1. Helpful (8)

    Lots of Opportunity...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Dealer.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Team spirit as long as you don't make waves and turn your head when people are mistreated. You must pretend you don't know that the leaders and HR celebrate every time they force a Dealertrack employee out of their job. VP Marketing, VP Finance, VP Architecture, Sr Director Services, eight HR Directors - Gone.

    Cons

    Zero respect, integrity, and don't think those of us still with the company don't know how you wronged those people. Yor celebrations were obvious.

    Advice to Management

    We are waiting to see if Cox treats you just as badly as you've treated the DT team. Mark O will be remembered for turning his back on his loyal team. And the rest of the leadership team we know you did nothing but watch.


  2. Helpful (7)

    Avoid this place if you're going to be a DA or in Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Analyst in Burlington, VT
    Former Employee - Support Analyst in Burlington, VT

    I worked at Dealer.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company really tries to care about its employees... the benefits are great (although health, dental, and vision insurance got slightly worse and twice as expensive after being acquired by DealerTrack), and the company offers a lot of employee perks through the Life program. There's two cafes in the Vermont 1 Howard St building that serve pretty good (if expensive) food and snacks. Also, free coffee.. can't go wrong with that. Onsite gym and 'The Playground' (basketball, ping pong, tennis, etc). The company also really tries hard to be a good player in the community, donating to local organizations or organizing volunteer days. This has contributed to the "blind love" for Dealer.com in Vermont.

    Cons

    The Support department is SEVERELY understaffed. They provide VERY inadequate training... Fortunately, there is a small team within Support that are the "experts" who help you solve issues. Management in Support is appalling... managers will never ask you how you're doing, they will almost never strike up a conversation with you, and you will NOT get the sense that they care. You will be "ramped up" very quickly, and before you know it, you will be assigned 5+ tickets every day, and have a 4 hour phone shift each day.. that leaves you ~3.5 hours to work on your "backlog" (assigned tickets), which if you ever get behind... will increasingly pile up until you're so far behind that you can't get anything done on time. Then, you'll have the annoying DA team (also part of Customer Service) constantly on your case because the client is looking for an update. It's not their fault, they're also understaffed.. but then you also get managers who go on and on about stats, hold times, etc. They constantly talk of "improving our efficiency"... there is only so much efficiency you can squeeze out of a small team where EVERYONE is doing their absolute best. You will get burned out very quickly. Add to that the daily chaos of stuff breaking. Let me just say, SOMETHING is ALWAYS broken at Dealer.com. The infrastructure is crumbling. I'm not joking when I say we have an outage of some kind every week, and they seem to be becoming more frequent as time has gone on. This could range from our products being sluggish to being totally down, which internally gets classified as an 'incident' rather than what it should be -- an OUTAGE. This drives up calls to Support and we get so swamped that we have to drop everything to handle the volume... which, you guessed it, leaves you more behind than you already were. Don't bother asking for help from managers, because they won't give you any. They'll say things like "how about we give you a few less tickets today", which does not help at all. I gave up trying to ask for help, and realized that managers don't care one way or another. I've also noticed a trend where the company pushes subpar products and sells them as if they're the next best thing. The company SERIOUSLY has a problem for focusing on GARBAGE that looks pretty, so they can sell it to dealers. I'm talking about things like Lifecycles, Social, etc. They neglect the products that customers CONSTANTLY call in on, such as Inventory Manager, Specials Builder Pro, Composer, etc. Not only that, but they are always "tweaking" the products, adding features... but they never polish them, and to me - it seems like they don't even test the products, because they often break when updates are released. I know for a fact that upper management cares more about money than they do about what's good for our customers, just based on things I've seen while at the company. For example, the attitude when we lose an opportunity to upsell a customer is "aw, look at all the money we just lost", rather than "Wow, we really need to improve the customer experience - why did we lose that opportunity?". Working in Support... you will constantly have to "escalate" issues to other departments, like Development, which often take weeks to get resolved (if ever). When I was new, I tried to report every bug... until I realized that no one cares, and they will never get fixed. We had a bug with one of our products in IE10... Development decided not to fix it, saying "we're too swamped, and no one uses IE10". Great attitude, Dealer.com. This is the kind of stuff you will have to deal with on a daily basis, and you WILL grow tired of it if you care at all about what you do. It's really unfortunate... Dealer.com makes great websites, and in my opinion.. some of the best in the business. Yeah, they're "templates", but that means it's easier to support them, optimize them, and improve them... if only the back-end infrastructure was better. Believe me when I say that the people in Support really do care about the customers, but we are NOT given the time we need to do a good job. Now, the company has been bought by DealerTrack... which in my opinion, is a disaster in the making. DealerTrack is known for horrible customer service, and is this large behemoth that swallows up smaller companies to suck up all they're worth. The merger has already produced some negative results (worse benefits package), and in my opinion, is just going to make it even MORE difficult for Dealer.com to function. DDC is already overwhelmed with everything it is trying to do on its own, the merger with DealerTrack is just going to make things worse. Someone else here commented that Dealer.com doesn't care about the people in the other offices... I disagree, at least from the point of view of someone in Support. We really do care about you guys, but we're just a gear in the machine. On my way out, I've learned that most people in Support are just as jaded and stressed as I was... they're just better at hiding it. Many of my concerns are echoed by others, but they choose not to speak up. Some of them are just there for a paycheck, and that's why they are willing to deal with it. Personally, for me, I can't work somewhere that I don't have faith in, and DDC was sucking the passion out of me.

    Advice to Management

    Management - you SERIOUSLY need to BOOST MORALE! Show that you actually care about your team. Talk to us, get to know us. Every single one of you in Support comes across as cold, unapproachable, and uncaring. Every single time I asked for help, my concerns were snuffed. Every time I brought up an idea, it was dismissed. You have A LOT of team members who feel very neglected... and if that doesn't change, I feel that more people will leave. You need to listen to our concerns, be a part of what we deal with on a daily basis. One thing I want to mention ... when I was sick and asked if I could leave, and you said "if you have to"... why is it that you all leave to go home early, while your team is swamped on phones with no direction or assistance from managers? Way to leave us by the wayside.


  3. Helpful (10)

    They Like'em Young

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Designer in Burlington, VT
    Current Employee - Web Designer in Burlington, VT

    I have been working at Dealer.com full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of perky young people with nice bodies and a great gym to be oogled at. You get a salary. Health care is not bad. Tight clothes.

    Cons

    Managers look down from windows above at their young subjects lusting for a piece. Noisy, very noisy, like a mall on Black Friday. Low pay. Freakish cult atmosphere. Overpriced cafe. HR works against employees. Fake smiles. Abusive managers. Plastic faces.

    Advice to Management

    Come to work sober. Realize we don't worship you. Get a life. Have some kids. Grow up.


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  5. Helpful (12)

    I'd never recommend Dealer Dot Com to a friend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Burlington, VT
    Current Employee - Software Developer in Burlington, VT

    I have been working at Dealer.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The only pro to working at DDC is the health care package. It's very good. Yes, you'll hear about fitness, a gym, and so on, but if you're an engineer, you won't have much of a chance to use these facilities as you will be working day and night and most of the weekend.

    Cons

    The pay is not good. The demographics are definitely skewed to white and young. Once you begin to age, they pretty much shove you out the door, not because of performance, but because they have a fetish for young people. Advancement has everything to do with falling into the founders' clique, which is a pretty ugly click to fall into. Imagine a frat-boy atmosphere of sophomore-ish old men with no family lives and chicks on their mind. To get a management position, its best to party with these guys, stoop down to their level, drink a lot, ignore your family if you have one, and be a general cad of a useless bag of skin. Management uses "performance enhancement plans" to drum people out. Once they've marked you (for being older, caring about your family more than DDC, or having a life), you will be put on a path of constant pressure and engineered "failure," until such a time as you either quit or they show you the door. Beneath the illusion of caring for employees, there is a parasitic class of hanger-ons that are friends with the "Chief Earthling" (yeah, that's his title). They are his party-entourage. They get their jobs through friendship with the Chief Earthling for silly jobs in the "Life Department." The Life Department exists not for the benefit of the employees, but really in order to give jobs to the Chief Earthlings cronies. There is an overpriced organic cafe that serves the food that the Chief Earthling wants to eat. Those within his special entourage often eat free while those that actually produce do not. Since I've left DDC, I've met many people in the Burlington area that have nothing positive to say about DDC, only negative experiences and/or stories they've heard. The company has a reputation as a "cult." Perhaps "cult" is too strong of a word, but it surely resembles one in may ways.

    Advice to Management

    My advice to the new company that took over Dealer.com is to fire the entire company's leadership, from the founders and Chief Earthling all the way down to the lowest level of management. Get rid of the Life Department. Scrap the organic cafe and feed the employees food they want to eat. Most of all, investigate your new property for age discrimination. I suspect you will find evidence.


  6. Helpful (3)

    Greedy Sr Management who are amazing liars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Department Employee in Burlington, VT
    Former Employee - Engineering Department Employee in Burlington, VT

    I worked at Dealer.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Got sold to Dealer Track - maybe

    Cons

    If you like to work smart and hard this is not the place for you. Leadership is rude and often unprofessional No consideration for quality work but if you work late and party with leaders, you are going places. Work space is noisy, desks small and conference rooms scarce. On top of it the new building leaks.

    Advice to Management

    Hire some real professionals - your VPs, C levels have no experience outside dealer. They are ruining the company.


  7. Helpful (4)

    Don't Believe the Hype

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are a lot of nice people that work here who are very smart and want to succeed.

    Cons

    Management is terrible. If you are ambitious, be ready to have your manager constantly put you down and treat you like he does the toilet after beef burger day in the cafe every other Wednesday. You'll find you are constantly told one thing one day, and another the next. No transparency, lots of lying. There is always talk about being the best at what we do but when people take the time to make sure things are done right they are asked why the number about is low. They value quantity over quality and send out inferior products to clients then wonder why they are always having to save key accounts. Let's not forget the pay is barely livable. Dealer.com has done a wonderful job selling the public that doesn't work here, and the local media that it is the best place on earth, but if the media was actually allowed to ask a real employee what they think (we aren't allowed to speak to local media, must refer all work related stuff to PR), they might find that this place isn't anything close to what they think it is in terms of worker satisfaction.

    Advice to Management

    Trim the fat. There are too many middle managers who are way passed their expiration date, who are rude and unprofessional and take advantage of the fact that they were around in "the good old days". You have a lot of young and talented people who work here, and because some management is afraid of people showing ambition, these people are stifled and become alienated, and ultimately are going to leave. This isn't what you founded your company to be. There are so many great ideas and ways Dealer.com can be even better and you have nobody speaking up because it actually hurts their career growth because of bitter and vindictive managers.


  8. Helpful (9)

    I should have trusted my instincts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    I have been working at Dealer.com full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible work hours (for some positions), it's a decent job for Vermont

    Cons

    1. Lack of talent - The company is filled with kids fresh out of college. They make no effort to bring in talented/educated/experienced employees. If someone applied 6-10 times before eventually getting hired, they shouldn't be with the company, but that seems to be a large portion of new hires. Training lower level employee in house was a mistake because DDC is now far behind the rest of the digital industry. 2. Structure - no one knows what the managers do. Without a clear power structure tasks do not get properly prioritized. (i.e. assignments are given laterally and each person receiving the task decides the priority). 3. Conflicts of interest - the company draws no lines between competitors. The same work is done for competing dealerships & the information on strategy & tactics is openly shared. In addition, several services are charged at exorbitant rates 10x industry standards (based on actual hours worked). 4. The products are horrible - developing everything in house was a bad idea. Every product & internal tool is riddled with bugs & completely inflexible. Since they don't/can't hire talented developers, major problems can go months or even years without being addressed. 5. Communication - Incredible revenue & employee growth has wrecked havoc on inter-departmental communication. Anything that can't be done in your department will fall into a black hole and you never know if/when it will come out. 6. No job growth - most people only move laterally when they burn out on a specific job. Promotions appear rare.

    Advice to Management

    Hire talented people & pay them enough to keep them around. Get a consulting firm filled with MBAs to come in to do a re-org so when you have talented people their managers are able to tell and can make sure they stay.


  9. Helpful (6)

    Excellent offer turns in to 5 month nightmare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Director
    Former Employee - Regional Sales Director

    I worked at Dealer.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Cafe is amazing, very nice facility in Burlington. You will meet some great people.

    Cons

    They lured me away from a 10 billion dollar company with an amazing offer back in Oct 2011. I was brought on to sell their new CRM that still seems to be in development. They give you a two week ORIENTATION and no job specific training. They want their employees to be in the dark. The senior management commented "if you need training you're the wrong person for the job". After two months everything about that amazing offer changed, still no training, charging me back for accounts they lost that I wasn't even involved in or paid for. After laying out the new pay plan the VP responsible left the country for two weeks. When I pressed them on training me and my concerns about the pay plan I was threatened and was told to shut my mouth. When I finally resigned after five months they ended up suing me for a non compete. They didnt live up to any part of my offer yet I am to be bound by a non compete? They hired me from a competitor and had no issue with that. On top of that while they are suing me for going to work elsewhere they hired a coworker directly from my new employer. They cost me and my new employer tens of thousands of dollars. Thats all behind us now and its time to collect.

    Advice to Management

    Your success has changed everything about you that got you to the position you are in today. The floodgates have opened on your employees and your customers.


  10. Helpful (6)

    Career Suicide

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Director
    Former Employee - Regional Sales Director

    I worked at Dealer.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Great products, some of the best. - Some very great people as coworkers. - Some departments seem to have great stability and longevity. - Both Burlington and Manhattan Beach offices are amazing.

    Cons

    - Sales org is a sea of storm waves. - Sales org leadership is lacking at best. - Little to no proper customer service. - Constant flux and changes to comp plans, 4 different plans in 9 months. - Constant flux and changes to structure within the Sales & Customer Service organizations.

    Advice to Management

    Please wake up. You've been such an amazing company, until the last two years. You have lost some of your best players, hired others and lost those too, er, have pushed them away. Your sales reps should not have to be on the golf club to have and/or keep a career at Dealer. Most importantly, all of this flux just hurts the customers.


  11. Helpful (4)

    Worst company I've worked for, but the best at selling themselves to the public

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Manager in Burlington, VT
    Current Employee - Client Solutions Manager in Burlington, VT

    I have been working at Dealer.com full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The cafe, gym and ski passes are great. Many of the 'workers' are nice.

    Cons

    -The pay is low. About 35% lower than it should be if they want to attract and RETAIN good employees. -If you have suggestions, ideas or would like to improve process/service, management states, that you're whining. Since when is that an open-minding working environment? -Lack of parking -The favoritism is disgusting. You don]t need a degree or a good work ethic to move up -The horrible buggy products. They want to develop fast and then sell, sell, sell. DDC is all about reaction rather than being proactive -Management is horrible. There are no standards. They don't follow legal or other policies -Working at DDC is like being in high school and management looks to control their workers, rather then empower or praise. I think they forget we are not robots working hard, just to make them look good. -As you walk down the hallways, people don't smile, wave or say hi to one another. It's like we are all strangers, unless there is alcohol involved.

    Advice to Management

    It's time to get rid of the dead weight. The middle managers, mentors, trainers and other staff that once they get to those positions, they work less, socialize more and and do not contribute to the bottom line. They just cost the Dealer.com a lot of money and they distract the 'workers' from working.



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