Dealer.com

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Dealer.com Reviews

Updated June 22, 2014
Updated June 22, 2014
79 Reviews

3.0
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark F. O'Neil
5 Ratings

Review Highlights

Pros
  • com is a place where you can be yourself and experience what a true work -life balance is all about (in 7 reviews)

  • Good energy and a lot of great benefits for employees (in 8 reviews)


Cons
  • You can expect middle management to blatantly lie and if you prove to the contrary, expect to be let go (in 3 reviews)

  • The senior management commented "if you need training you're the wrong person for the job" (in 3 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1. 6 people found this helpful  

    I'd never recommend Dealer Dot Com to a friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Burlington, VT
    Current Employee - Software Developer in Burlington, VT

    Pros

    The only pro to working at DDC is the health care package. It's very good. Yes, you'll hear about fitness, a gym, and so on, but if you're an engineer, you won't have much of a chance to use these facilities as you will be working day and night and most of the weekend.

    Cons

    The pay is not good. The demographics are definitely skewed to white and young. Once you begin to age, they pretty much shove you out the door, not because of performance, but because they have a fetish for young people.

    Advancement has everything to do with falling into the founders' clique, which is a pretty ugly click to fall into. Imagine a frat-boy atmosphere of sophomore-ish old men with no family lives and chicks on their mind. To get a management position, its best to party with these guys, stoop down to their level, drink a lot, ignore your family if you have one, and be a general cad of a useless bag of skin.

    Management uses "performance enhancement plans" to drum people out. Once they've marked you (for being older, caring about your family more than DDC, or having a life), you will be put on a path of constant pressure and engineered "failure," until such a time as you either quit or they show you the door.

    Beneath the illusion of caring for employees, there is a parasitic class of hanger-ons that are friends with the "Chief Earthling" (yeah, that's his title). They are his party-entourage. They get their jobs through friendship with the Chief Earthling for silly jobs in the "Life Department." The Life Department exists not for the benefit of the employees, but really in order to give jobs to the Chief Earthlings cronies.

    There is an overpriced organic cafe that serves the food that the Chief Earthling wants to eat. Those within his special entourage often eat free while those that actually produce do not.

    Since I've left DDC, I've met many people in the Burlington area that have nothing positive to say about DDC, only negative experiences and/or stories they've heard. The company has a reputation as a "cult." Perhaps "cult" is too strong of a word, but it surely resembles one in may ways.

    Advice to ManagementAdvice

    My advice to the new company that took over Dealer.com is to fire the entire company's leadership, from the founders and Chief Earthling all the way down to the lowest level of management. Get rid of the Life Department. Scrap the organic cafe and feed the employees food they want to eat. Most of all, investigate your new property for age discrimination. I suspect you will find evidence.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Greedy Sr Management who are amazing liars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering Department Employee  in  Burlington, VT
    Former Employee - Engineering Department Employee in Burlington, VT

    Pros

    Got sold to Dealer Track - maybe

    Cons

    If you like to work smart and hard this is not the place for you.
    Leadership is rude and often unprofessional
    No consideration for quality work but if you work late and party with leaders, you are going places.
    Work space is noisy, desks small and conference rooms scarce. On top of it the new building leaks.

    Advice to ManagementAdvice

    Hire some real professionals - your VPs, C levels have no experience outside dealer. They are ruining the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Don't Believe the Hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are a lot of nice people that work here who are very smart and want to succeed.

    Cons

    Management is terrible. If you are ambitious, be ready to have your manager constantly put you down and treat you like he does the toilet after beef burger day in the cafe every other Wednesday. You'll find you are constantly told one thing one day, and another the next. No transparency, lots of lying. There is always talk about being the best at what we do but when people take the time to make sure things are done right they are asked why the number about is low. They value quantity over quality and send out inferior products to clients then wonder why they are always having to save key accounts. Let's not forget the pay is barely livable. Dealer.com has done a wonderful job selling the public that doesn't work here, and the local media that it is the best place on earth, but if the media was actually allowed to ask a real employee what they think (we aren't allowed to speak to local media, must refer all work related stuff to PR), they might find that this place isn't anything close to what they think it is in terms of worker satisfaction.

    Advice to ManagementAdvice

    Trim the fat. There are too many middle managers who are way passed their expiration date, who are rude and unprofessional and take advantage of the fact that they were around in "the good old days". You have a lot of young and talented people who work here, and because some management is afraid of people showing ambition, these people are stifled and become alienated, and ultimately are going to leave. This isn't what you founded your company to be. There are so many great ideas and ways Dealer.com can be even better and you have nobody speaking up because it actually hurts their career growth because of bitter and vindictive managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 8 people found this helpful  

    I should have trusted my instincts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    Pros

    Flexible work hours (for some positions), it's a decent job for Vermont

    Cons

    1. Lack of talent - The company is filled with kids fresh out of college. They make no effort to bring in talented/educated/experienced employees. If someone applied 6-10 times before eventually getting hired, they shouldn't be with the company, but that seems to be a large portion of new hires. Training lower level employee in house was a mistake because DDC is now far behind the rest of the digital industry.

    2. Structure - no one knows what the managers do. Without a clear power structure tasks do not get properly prioritized. (i.e. assignments are given laterally and each person receiving the task decides the priority).

    3. Conflicts of interest - the company draws no lines between competitors. The same work is done for competing dealerships & the information on strategy & tactics is openly shared. In addition, several services are charged at exorbitant rates 10x industry standards (based on actual hours worked).

    4. The products are horrible - developing everything in house was a bad idea. Every product & internal tool is riddled with bugs & completely inflexible. Since they don't/can't hire talented developers, major problems can go months or even years without being addressed.

    5. Communication - Incredible revenue & employee growth has wrecked havoc on inter-departmental communication. Anything that can't be done in your department will fall into a black hole and you never know if/when it will come out.

    6. No job growth - most people only move laterally when they burn out on a specific job. Promotions appear rare.

    Advice to ManagementAdvice

    Hire talented people & pay them enough to keep them around. Get a consulting firm filled with MBAs to come in to do a re-org so when you have talented people their managers are able to tell and can make sure they stay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Career Suicide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Director
    Former Employee - Regional Sales Director

    Pros

    - Great products, some of the best.
    - Some very great people as coworkers.
    - Some departments seem to have great stability and longevity.
    - Both Burlington and Manhattan Beach offices are amazing.

    Cons

    - Sales org is a sea of storm waves.
    - Sales org leadership is lacking at best.
    - Little to no proper customer service.
    - Constant flux and changes to comp plans, 4 different plans in 9 months.
    - Constant flux and changes to structure within the Sales & Customer Service organizations.

    Advice to ManagementAdvice

    Please wake up. You've been such an amazing company, until the last two years. You have lost some of your best players, hired others and lost those too, er, have pushed them away. Your sales reps should not have to be on the golf club to have and/or keep a career at Dealer. Most importantly, all of this flux just hurts the customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Excellent offer turns in to 5 month nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Director
    Former Employee - Regional Sales Director

    Pros

    Cafe is amazing, very nice facility in Burlington. You will meet some great people.

    Cons

    They lured me away from a 10 billion dollar company with an amazing offer back in Oct 2011. I was brought on to sell their new CRM that still seems to be in development. They give you a two week ORIENTATION and no job specific training. They want their employees to be in the dark. The senior management commented "if you need training you're the wrong person for the job". After two months everything about that amazing offer changed, still no training, charging me back for accounts they lost that I wasn't even involved in or paid for. After laying out the new pay plan the VP responsible left the country for two weeks. When I pressed them on training me and my concerns about the pay plan I was threatened and was told to shut my mouth. When I finally resigned after five months they ended up suing me for a non compete. They didnt live up to any part of my offer yet I am to be bound by a non compete? They hired me from a competitor and had no issue with that. On top of that while they are suing me for going to work elsewhere they hired a coworker directly from my new employer. They cost me and my new employer tens of thousands of dollars. Thats all behind us now and its time to collect.

    Advice to ManagementAdvice

    Your success has changed everything about you that got you to the position you are in today. The floodgates have opened on your employees and your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Worst company I've worked for, but the best at selling themselves to the public

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Solutions Manager  in  Burlington, VT
    Current Employee - Client Solutions Manager in Burlington, VT

    Pros

    The cafe, gym and ski passes are great. Many of the 'workers' are nice.

    Cons

    -The pay is low. About 35% lower than it should be if they want to attract and RETAIN good employees.
    -If you have suggestions, ideas or would like to improve process/service, management states, that you're whining. Since when is that an open-minding working environment?
    -Lack of parking
    -The favoritism is disgusting. You don]t need a degree or a good work ethic to move up
    -The horrible buggy products. They want to develop fast and then sell, sell, sell. DDC is all about reaction rather than being proactive
    -Management is horrible. There are no standards. They don't follow legal or other policies
    -Working at DDC is like being in high school and management looks to control their workers, rather then empower or praise. I think they forget we are not robots working hard, just to make them look good.
    -As you walk down the hallways, people don't smile, wave or say hi to one another. It's like we are all strangers, unless there is alcohol involved.

    Advice to ManagementAdvice

    It's time to get rid of the dead weight. The middle managers, mentors, trainers and other staff that once they get to those positions, they work less, socialize more and and do not contribute to the bottom line. They just cost the Dealer.com a lot of money and they distract the 'workers' from working.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Impressive for people who do not know much about the real world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Burlington, VT
    Former Employee - Software Engineer in Burlington, VT

    Pros

    Burlington is a nice city. The water filtration is good. It doesn't smell.

    Cons

    Under-qualifed managers. Under-skilled engineers. Much of the money that should go to salaries goes to ego inflation of upper management. Low pay. Who you know is everything. Dull food in the cafe. Low quality gym. Parking problems. Long hours, no appreciation. Highly mechanical paper-work generating process for pushing people out the door when they grow up.

    Advice to ManagementAdvice

    I think all of upper management should quit and hire professionals to replace them.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Overworked and Under Appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Burlington, VT
    Current Employee - Customer Service in Burlington, VT

    Pros

    There is a gym and fitness classes but you will never have time to use it.

    Cons

    Overworked. No time for family and the pay does not match the OT requirements.

    Advice to ManagementAdvice

    Get rid of the middle management that were promoted during the job growth. They are afraid and don't know what they are doing. Getting rid of the director of the Am team was a good start but keep going.

  11. 1 person found this helpful  

    Crazy wild amenities, parties, and benefits mask the poor compensation plans, compared to other big companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    Pros

    As others have shared, this company is known for great benefits and amenities, not to mention elaborate parties twice a year where they fly people over and put them up because the drinking is at an all time high.

    The energy and culture here is amazing when you get to enjoy it.

    Cafe, gym, open environment for working and thinking, many conference rooms with cool names, bean bag chairs, and fitness classes all inspire collaboration. Oh, you get some local discounts too.

    Cons

    All the pros mask all the cons. If the $750K+ which is spent on the parties were distributed to the employees, each employee would get a small bonus. The gym, fitness classes, scholarships, mini golf, etc are all nice except you never have time to use them working 50+ hour weeks and only being paid for 40.

    The compensation is 20-30K below industry average. To get ahead you must party with the Executive management and throw people under the bus.

    Forget about having an MBA and clean background here, if that was the case many executives wouldn't be in their positions.

    Parking is a nightmare!

    Movement and promotions are hard.

    The cafe charges what they feel like charging you based on how much they like you. There is no set pricing or knowing what you're going to be charged.

    Forget about being innovative and sharing your ideas, they say they welcome them , but I have seen people pushed right out the door for challenging directors and supervisors who may be under qualified.

    The cafe is supposedly subsidized, but you can walk across the street and get the same quality food at the same price.

    Stock options which recently became available are not clearly defined, thus supporting the need to rage with executive management. If you have been with the company 2 years it's up to your director to decide if you "deserve the grant", and at whatever value he or she decided you have brought to the company will determine your award.

    Really, if you want to work your buns off, not get paid properly, have clouded expectations, poor communication, and lots of smoke and mirrors; this company is the right fit.

    Advice to ManagementAdvice

    WAKE UP. You lost many employees to competitors recently, do you think it's coincidence? People have been leaving left and right, you cut salaries by 5-10K last year. You hosed many of your best sales people out of the living they deserved. You even squeezed out your top innovator for your most important product. Look at some of your management in place and evaluate how they really perform. Do they perform well or does the team they "manage" run smoothy either way? Really promote innovative thinking and exploration. Stop masking everything with the smoke and mirrors.

    Doesn't Recommend
    Neutral Outlook

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