Dealer.com

  www.dealer.com
  www.dealer.com

Dealer.com Reviews

Updated July 19, 2014
Updated July 19, 2014
78 Reviews
3.4
78 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark F. O'Neil
13 Ratings

Review Highlights

Pros
  • com is a place where you can be yourself and experience what a true work -life balance is all about (in 7 reviews)

  • Good energy and a lot of great benefits for employees (in 8 reviews)


Cons
  • Chaotic changes among departments because company is growing so fast (in 3 reviews)

  • Need more employees to balance work load until then customer service will suffer (in 3 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 11 people found this helpful  

    Management highly irresponsible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Burlington, VT
    Former Employee - Systems Engineer in Burlington, VT

    I worked at Dealer.com full-time (less than an year)

    Pros

    The engineers I worked with were highly competent and super nice. A great, generous bunch of guys.

    Cons

    Management has let the network infrastructure rot for years. There was no disaster recovery site and key systems were not backed up. Production servers in California depended on systems in a VT server room which had inadequate cooling. There were frequent outages as a result of overheating.

    The company has been sold to DealerTrack.com in Long Island so I'd think twice about moving to VT.

    Advice to ManagementAdvice

    Stop taking systems admins for granted. Fix the horribly inadequate network infrastructure.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    A very mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, NC
    Current Employee - Anonymous Employee in Burlington, NC

    I have been working at Dealer.com full-time (more than an year)

    Pros

    The benefits provided to the employees have a wide and impressive variety, from the amazing parties to fitness classes, to community volunteering and other opportunities. Since I have been there this company had a personal kind of feel, not just part of a corporate structure but that is going to be hard to maintain due to recent changes.

    Cons

    Due to such quick growth is seems management found those positions because they were promoted as the company got larger rather than from being trained in managing people. It is a struggle to advance or even change departments and no actual development or assistance provided to grow professionally once you are in a position (or training for your new role in some cases). Like any large organization communication can be hard, but there is also a lack of responsibility that has become more obvious as deadlines are crunched and professionalism is lacking. There is a never ending flow of work and overtime is expected in a salaried position making a healthy life balance impossible and rewards for working hard are not easily found.

    Advice to ManagementAdvice

    Cut some of the fitness classes and provide educational classes on technology (coding, web design, advertising) instead so we can make our employees better. Peer review your managers and see which ones actually have the respect of their subordinates, that might tell you a lot.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Neo Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Burlington, VT
    Former Employee - Anonymous Employee in Burlington, VT

    I worked at Dealer.com full-time (more than 3 years)

    Pros

    This is a great starting point if you're new to tech. The company has some tech cache (having recently been sold), which can add leverage when you're applying to other jobs in the field if Dealer.com is on your resume.

    If you treat it like a stepping stone: get it, get skills, get out.

    Cons

    There's a focus on scalability that makes it feel like an assembly line sweatshop. The tasks are pretty routine after the first 3 months, so once you get the hang of it, you'll be simultaneously bored and overworked.

    I've been in meetings where managers/HR have acknowledged a "burn and churn" model to hiring: it's expected that folks will stay come in wide-eyed after hearing about gym classes and organic cafes, hit "reality" when they realize the job is routine and mediocre, then burn out and exit within 3 years.

    There's a significant amount of nerd bro-ing out. Like the other reviewers state, there's definitely the impression that there's a hard-partying in crowd that can accelerate your career growth if you massage the right egos.

    Do some research to note the lack of women in senior management positions.

    Salaries are low, but management understands there's a lack of VT tech jobs, so they have a monopoly on the VT job market, allowing them to keep wages lower than standards.

    Advice to ManagementAdvice

    Less bros in power. Less vanity positions for incompetent early employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    They Put The "Cult" in Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at Dealer.com full-time (more than 3 years)

    Pros

    My coworkers were incredible. Most everyone in engineering wanted things to be awesome and do good work.

    Salary was ok.

    Non-salary benefits were good.

    The founders really believe in the company

    Cons

    My incredible coworkers were beaten into place by awful management.

    If you don't party with the big wigs, you'll never move up.

    Management is so convinced it is an awesome place to work, they think nothing of ripping parents away from their kids/spouses for very very long stints - and if you don't have kids it's twice as bad.

    If you complain, you will be ostracized. Working 75 hours instead of 80 because your kid is sick makes you a "slacker" to management

    The cafe was nice, but is horribly expensive.

    Company is horribly marketing-heavy. They sell product they don't have.

    Hiring your favorite customers and putting them in charge of products is a very bad idea.

    I don't think the CEO understands how his company is rotting from the bottom up. He's a nice guy.

    Advice to ManagementAdvice

    Less managers, less marketing, more engineers, better communication.

    Doesn't Recommend
    Approves of CEO
  6. 11 people found this helpful  

    Heartbroken

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT

    I have been working at Dealer.com full-time (more than 3 years)

    Pros

    Hours can be, somewhat flexible. The environment is open and energetic. You are offered a host of health benefits. The "work environment concept" is hopeful and amazing.

    Cons

    You can expect to be "thrown under the bus" if you display more talent than your manager. You can expect middle management to blatantly lie and if you prove to the contrary, expect to be let go.

    (getting "thrown under the bus" is such a common phrase, it's almost comical).

    The health and wellness activities are for middle and upper management only, while others do not have the time or energy. While middle and upper management can use all health facilities at any point in time, others can only use it before work hours, lunch hour, or after work.

    I highly and strongly recommend that if you ever have issues with anyone or anything, you never make anyone aware of it. Not one single person. Even if you think this person is on your side. The best plan to move up in this company is to become brainwashed, drink from the water that is Dealer.com and assimilate. You can go far by lies, back stabbing, and politics.

    It's not what you know, it's who you know.

    Talented people leave, shrinking the talent pool. The talent that leaves Dealer tells the rest of the small community the truth behind Dealer.

    Not family friendly. In fact, if you have kids, married and love them. Say goodbye to them, you will no longer be needing them as Dealer is not family friendly. They frown on having to pick kids up or doctors appointment. They frown on wanting to leave on time to have dinner with them.

    **I really wanted to love this job. I worked hard and was kind to others. If you are single, under 30 years of age, like to party, like to drink, have a huge ego and "it's all about me" attitude, then this is the job for you!

    Advice to ManagementAdvice

    It's understandable that you live in the moment of your "success". As the talent pool shrinks in what is currently a very small pool already. Dealer will take a seat along side other companies that ignore mistreatment of its base employees. The word will get out that Dealer is not the company it says it is and nothing but the desperate will seek employment here. I believe this is already happening.

    I know, when I escape the clutches of Dealer, I will not be a "stark raving fan". I will warn everyone I can and tell my tales of horror and mistreatment.

    And when I leave, after all I've attributed, management will only say, "What was her name? What did she do again?"

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 7 people found this helpful  

    Great Pay, Long Hours, Terrible Assignments, No Advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Digital Advisor
    Current Employee - Digital Advisor

    I have been working at Dealer.com full-time

    Pros

    Pay and benefits are very competitive! Great short-term place - definitely use as stepping stone, and NOT for experienced employees.

    Cons

    Long hours - makes you unable to enjoy pay and benefits.
    Also, talent pool is shrinking - management only pays lip service to "ensuring happy workers". Trying to buy off employees with benefits and pay without providing meaningful work or clear path of advancement is useless.

    Advice to ManagementAdvice

    Practice what you preach. Compensation isn't the only thing that determines happiness.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    Whirlwind on the spirit of life path to being escorted on the path to the door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Assistant in Burlington, VT
    Former Employee - Cafe Assistant in Burlington, VT

    I worked at Dealer.com full-time (more than an year)

    Pros

    All the moral support from employees when I was forced to leave miss you all. The benefits were great. I won the spirit of life award december 2012.

    Cons

    I was verbally abused by a fellow coworker. I was supposed to tell people I was going on an adventure in order to work out my notice. Managers taking tips. When I started with the company bonuses were part of my contract for performance they got taken away.

    Advice to ManagementAdvice

    Hr for the cafe should know their policy for harrassment and profanity in the workplace and train the manager and assistant. To the Chief Earthling when someone sits down and writes you a letter and mails it acknowledge it. Treat people the way you want to be treated.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Non-competitive salary, and not for creatively innovating thinkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interactive Designer in Burlington, VT
    Former Employee - Interactive Designer in Burlington, VT

    I worked at Dealer.com full-time (less than an year)

    Pros

    Good environment, great emanates, state of the art gym, and they do legitimately try to create a fun culture.

    Cons

    Incredibly dull creative work, innovation stifling restrictions, and management was no help and barely receptive to new ideas or ways to improve product or user experience. The creative and development team is stuck in a very tightly taped box.

    Advice to ManagementAdvice

    Un-tape the box, suck up the existing technical restrictions, and push forward.

    Doesn't Recommend
    Neutral Outlook
  10. 8 people found this helpful  

    Same job but new title and paycuts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Digital Advisor (Formerly Account Manager) in Burlington, VT
    Current Employee - Digital Advisor (Formerly Account Manager) in Burlington, VT

    I have been working at Dealer.com

    Pros

    Great people to work with
    Leed environmental building
    Cafe a bit expensive, but nice if you forget to bring lunch
    After work sports teams
    Great company parties
    Casual dress code

    Cons

    Communication is horrible at every level
    Arrogant management style
    Reviews if you get one do not relate to your work
    Promotions based on good looks, youth, buddy system and rarely on performance
    Departments do not work together
    Transparency is non existent
    Gate keepers in getting things fixed
    Pay plans change like the wind

    Advice to ManagementAdvice

    Account Managers got a new title of DIgital Advisor. We were told the re-structuring was to improve customer support and Regional Dircectors would do the selling. However, we are doing the exact work for less money. We get sell sell sell emails and presentations butwe know longer get commissions to sell. The Regional directors are not owning their new responsibilities and cherry pick the clients.

    If i were senior management i would track client contact by RDs and find out who is actually doing the selling.

    The worse part of the restrucure is working with a team that got major paycuts $5000 to $15000 and now do the same job and an RD you may never speak to gets commissions ad credit for your work. Dealer.com did a fantastic job of demorralizing an entire dept. The huge drop in moral might not have been so bad if they had matched current income.

    Doesn't Recommend
  11. 3 people found this helpful  

    Account Manager Job not what they said it would be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager in Burlington, VT
    Current Employee - Account Manager in Burlington, VT

    I have been working at Dealer.com

    Pros

    I work with some great people and all the sports are great. I love the chair massages and eat at the cafe. The food is great and everyone is interested in health.

    Cons

    The people I work with are great. Unfortunately the job is not what they promised. Base pay is $40K and I was told I could make $80K. I left a job where I made more than I am making now. All sales are posted and it is obvious that no one makes $80k. They did not need to lie to. My time is spent fixing things that don't work instead of selling. I wish the products were not always down.

    Advice to ManagementAdvice

    Fix the product and don''t lie about how much money you can make.

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