Dealer.com
3.2 of 5 63 reviews
www.dealer.com Burlington, VT 1000 to 5000 Employees

Dealer.com Reviews

Updated Jun 10, 2014
All Employees Current Employees Only

3.2 63 reviews

                             

100% Approve of the CEO

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Mark F. O'Neil

(4 ratings)

59% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
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    A very mixed bag

    Anonymous Employee (Current Employee)
    Burlington, NC

    ProsThe benefits provided to the employees have a wide and impressive variety, from the amazing parties to fitness classes, to community volunteering and other opportunities. Since I have been there this company had a personal kind of feel, not just part of a corporate structure but that is going to be hard to maintain due to recent changes.

    ConsDue to such quick growth is seems management found those positions because they were promoted as the company got larger rather than from being trained in managing people. It is a struggle to advance or even change departments and no actual development or assistance provided to grow professionally once you are in a position (or training for your new role in some cases). Like any large organization communication can be hard, but there is also a lack of responsibility that has become more obvious as deadlines are crunched and professionalism is lacking. There is a never ending flow of work and overtime is expected in a salaried position making a healthy life balance impossible and rewards for working hard are not easily found.

    Advice to Senior ManagementCut some of the fitness classes and provide educational classes on technology (coding, web design, advertising) instead so we can make our employees better. Peer review your managers and see which ones actually have the respect of their subordinates, that might tell you a lot.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Neo Sweatshop

    Anonymous Employee (Former Employee)
    Burlington, VT

    ProsThis is a great starting point if you're new to tech. The company has some tech cache (having recently been sold), which can add leverage when you're applying to other jobs in the field if Dealer.com is on your resume.

    If you treat it like a stepping stone: get it, get skills, get out.

    ConsThere's a focus on scalability that makes it feel like an assembly line sweatshop. The tasks are pretty routine after the first 3 months, so once you get the hang of it, you'll be simultaneously bored and overworked.

    I've been in meetings where managers/HR have acknowledged a "burn and churn" model to hiring: it's expected that folks will stay come in wide-eyed after hearing about gym classes and organic cafes, hit "reality" when they realize the job is routine and mediocre, then burn out and exit within 3 years.

    There's a significant amount of nerd bro-ing out. Like the other reviewers state, there's definitely the impression that there's a hard-partying in crowd that can accelerate your career growth if you massage the right egos.

    Do some research to note the lack of women in senior management positions.

    Salaries are low, but management understands there's a lack of VT tech jobs, so they have a monopoly on the VT job market, allowing them to keep wages lower than standards.

    Advice to Senior ManagementLess bros in power. Less vanity positions for incompetent early employees.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    4 people found this helpful  

    They Put The "Cult" in Culture

    Software Engineer (Former Employee)

    ProsMy coworkers were incredible. Most everyone in engineering wanted things to be awesome and do good work.

    Salary was ok.

    Non-salary benefits were good.

    The founders really believe in the company

    ConsMy incredible coworkers were beaten into place by awful management.

    If you don't party with the big wigs, you'll never move up.

    Management is so convinced it is an awesome place to work, they think nothing of ripping parents away from their kids/spouses for very very long stints - and if you don't have kids it's twice as bad.

    If you complain, you will be ostracized. Working 75 hours instead of 80 because your kid is sick makes you a "slacker" to management

    The cafe was nice, but is horribly expensive.

    Company is horribly marketing-heavy. They sell product they don't have.

    Hiring your favorite customers and putting them in charge of products is a very bad idea.

    I don't think the CEO understands how his company is rotting from the bottom up. He's a nice guy.

    Advice to Senior ManagementLess managers, less marketing, more engineers, better communication.

    No, I would not recommend this company to a friend

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    Heartbroken

    Anonymous Employee (Current Employee)
    Burlington, VT

    ProsHours can be, somewhat flexible. The environment is open and energetic. You are offered a host of health benefits. The "work environment concept" is hopeful and amazing.

    ConsYou can expect to be "thrown under the bus" if you display more talent than your manager. You can expect middle management to blatantly lie and if you prove to the contrary, expect to be let go.

    (getting "thrown under the bus" is such a common phrase, it's almost comical).

    The health and wellness activities are for middle and upper management only, while others do not have the time or energy. While middle and upper management can use all health facilities at any point in time, others can only use it before work hours, lunch hour, or after work.

    I highly and strongly recommend that if you ever have issues with anyone or anything, you never make anyone aware of it. Not one single person. Even if you think this person is on your side. The best plan to move up in this company is to become brainwashed, drink from the water that is Dealer.com and assimilate. You can go far by lies, back stabbing, and politics.

    It's not what you know, it's who you know.

    Talented people leave, shrinking the talent pool. The talent that leaves Dealer tells the rest of the small community the truth behind Dealer.

    Not family friendly. In fact, if you have kids, married and love them. Say goodbye to them, you will no longer be needing them as Dealer is not family friendly. They frown on having to pick kids up or doctors appointment. They frown on wanting to leave on time to have dinner with them.

    **I really wanted to love this job. I worked hard and was kind to others. If you are single, under 30 years of age, like to party, like to drink, have a huge ego and "it's all about me" attitude, then this is the job for you!

    Advice to Senior ManagementIt's understandable that you live in the moment of your "success". As the talent pool shrinks in what is currently a very small pool already. Dealer will take a seat along side other companies that ignore mistreatment of its base employees. The word will get out that Dealer is not the company it says it is and nothing but the desperate will seek employment here. I believe this is already happening.

    I know, when I escape the clutches of Dealer, I will not be a "stark raving fan". I will warn everyone I can and tell my tales of horror and mistreatment.

    And when I leave, after all I've attributed, management will only say, "What was her name? What did she do again?"

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    Great Pay, Long Hours, Terrible Assignments, No Advancement.

    Digital Advisor (Current Employee)

    ProsPay and benefits are very competitive! Great short-term place - definitely use as stepping stone, and NOT for experienced employees.

    ConsLong hours - makes you unable to enjoy pay and benefits.
    Also, talent pool is shrinking - management only pays lip service to "ensuring happy workers". Trying to buy off employees with benefits and pay without providing meaningful work or clear path of advancement is useless.

    Advice to Senior ManagementPractice what you preach. Compensation isn't the only thing that determines happiness.

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    Whirlwind on the spirit of life path to being escorted on the path to the door

    Cafe Assistant (Former Employee)
    Burlington, VT

    ProsAll the moral support from employees when I was forced to leave miss you all. The benefits were great. I won the spirit of life award december 2012.

    ConsI was verbally abused by a fellow coworker. I was supposed to tell people I was going on an adventure in order to work out my notice. Managers taking tips. When I started with the company bonuses were part of my contract for performance they got taken away.

    Advice to Senior ManagementHr for the cafe should know their policy for harrassment and profanity in the workplace and train the manager and assistant. To the Chief Earthling when someone sits down and writes you a letter and mails it acknowledge it. Treat people the way you want to be treated.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Non-competitive salary, and not for creatively innovating thinkers

    Interactive Designer (Former Employee)
    Burlington, VT

    ProsGood environment, great emanates, state of the art gym, and they do legitimately try to create a fun culture.

    ConsIncredibly dull creative work, innovation stifling restrictions, and management was no help and barely receptive to new ideas or ways to improve product or user experience. The creative and development team is stuck in a very tightly taped box.

    Advice to Senior ManagementUn-tape the box, suck up the existing technical restrictions, and push forward.

    No, I would not recommend this company to a friend

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    8 people found this helpful  

    Same job but new title and paycuts

    Digital Advisor (Formerly Account Manager) (Current Employee)
    Burlington, VT

    ProsGreat people to work with
    Leed environmental building
    Cafe a bit expensive, but nice if you forget to bring lunch
    After work sports teams
    Great company parties
    Casual dress code

    ConsCommunication is horrible at every level
    Arrogant management style
    Reviews if you get one do not relate to your work
    Promotions based on good looks, youth, buddy system and rarely on performance
    Departments do not work together
    Transparency is non existent
    Gate keepers in getting things fixed
    Pay plans change like the wind

    Advice to Senior ManagementAccount Managers got a new title of DIgital Advisor. We were told the re-structuring was to improve customer support and Regional Dircectors would do the selling. However, we are doing the exact work for less money. We get sell sell sell emails and presentations butwe know longer get commissions to sell. The Regional directors are not owning their new responsibilities and cherry pick the clients.

    If i were senior management i would track client contact by RDs and find out who is actually doing the selling.

    The worse part of the restrucure is working with a team that got major paycuts $5000 to $15000 and now do the same job and an RD you may never speak to gets commissions ad credit for your work. Dealer.com did a fantastic job of demorralizing an entire dept. The huge drop in moral might not have been so bad if they had matched current income.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Account Manager Job not what they said it would be

    Account Manager (Current Employee)
    Burlington, VT

    ProsI work with some great people and all the sports are great. I love the chair massages and eat at the cafe. The food is great and everyone is interested in health.

    ConsThe people I work with are great. Unfortunately the job is not what they promised. Base pay is $40K and I was told I could make $80K. I left a job where I made more than I am making now. All sales are posted and it is obvious that no one makes $80k. They did not need to lie to. My time is spent fixing things that don't work instead of selling. I wish the products were not always down.

    Advice to Senior ManagementFix the product and don''t lie about how much money you can make.

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    3 people found this helpful  

    Love what I do but fear for my job. Don't work here!!

    Anonymous Employee (Current Employee)

    ProsCasual atmosphere, Friendly and helpful coworkers, some decent benefits but usually have no time to take advantage of them and I actually REALLY like what I do for work. I love working with the clients

    ConsThe benefits are not what the employees ask for nor are we even asked. The benefits are based on what the owners like to do. If you love tennis and skiing then you'll love the benefits. who asked for a beach tennis court... nobody, but since the CEO is a wanna-be tennis star, he "gave" us this benefit. I ski so the discount on ski passes is great, but golf? Nope. Why? CEO doesn't golf so who gives a crap if the employees do. Trust me every "cool" benefit is based on what the CEO likes and there is ZERO input from employees. They spend $500,000/year on company parties that are only ok, I would much rather have a bonus than go to another party with people I don't want to be partying with. Nope, The CEO wants it so he can boost his self important ego.
    I fear for my job every day because they just fire people on a whim and for not real reason. They do not give reviews or warnings, just pull you away from your desk and send you out the door. The turn over is AMAZINGLY high and they try to keep the firings and people quitting as much under the rug as they can. You do not get to keep your job because you do a good job, you keep your job if people like you... the right people. This is the same for raises and promotions, I have seen so many people promoted because they have friends and don't have the skills to do the job they are promoted to. Its insanity.they did a restructure in November of 2011 that took until may of 2012 to get some what set and guess what they just announced and started a complete restructure. Do they ask any input from the employees... Nope! Do the care... Nope! they just stir things up and see what happens. its very unstable and the pay is only average. They can't keep my department even close to fully staffed and as a result we have way too many clients to do the job properly, do they care? Nope! Met with one of the founders and he thinks the client load is just fine. When was the last time he was on the floor or even on a call? YEARS!!! He is sooo out of touch with who his real clients are. I stay because I truly like what I do. Many employees have moved to the competitors because the pay is much better, but I want to stay in VT and pray that this company will get sold to someone that cares. This company could make some slight changes and they could truly be what they are trying make everyone believe they are. My advice is don't work for this company unless you know one of the founding 5 or your spouse works here in a decent position. If you don't heed my warning, you too will be drinking the Koolaid.

    Advice to Senior ManagementI have 2 options for the management. 1) drop you stupid ego for a change and listen to what your employees are saying. They now know your company better than you do. When it was just the five of you is when you knew better... now its 700 and you have been sitting on the beach or smooching some manufacturers ass, so now the employees know better... LISTEN TO US! if you can't then please select option 2) SELL!!! let some corporation that knows what they are doing take over. I would rather make more money and participate in less of YOUR hobbies.

    No, I would not recommend this company to a friend

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Dealer.com – Why Work for Us?

About Us Great companies start with an idea and an inspiration. Our idea was to make the car buying process better, faster and simpler. And our inspiration was technology. In 1997 that spark led Mark Bonfigli, Rick… Full Overview

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