Dealer.com

  www.dealer.com
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Dealer.com Reviews

Updated May 2, 2014
All Employees Current Employees Only

3.2 64 reviews

80% Approve of the CEO

(no image)

Mark F. O'Neil

(5 ratings)

58% of employees recommend this company to a friend

Review Highlights

Pros
  • com is a place where you can be yourself and experience what a true work -life balance is all about(in 7 reviews)

  • Good energy and a lot of great benefits for employees(in 8 reviews)


Cons
  • You can expect middle management to blatantly lie and if you prove to the contrary, expect to be let go(in 3 reviews)

  • The senior management commented "if you need training you're the wrong person for the job"(in 3 reviews)

6 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Fun company, not many growth opportunities. Be prepared to work for someone way below your experience level.

    Anonymous Employee (Current Employee)

    ProsPeople outside of the clique that exists within DDC. Organic cafes, great exercise classes, good work/life balance.

    ConsManagers have been promoted above their ability level due to tenure. Have seen countless people move on from Dealer.com due to lack of growth opportunities or acknowledgment of the skills they have developed outside of the company.

    There is a serious problem with partying at this company. Think high school. If you party, you're in. If you don't, you're not. Exists at all levels - absolutely applies Directors and VP's.

    Advice to Senior ManagementStop promoting people into VP roles just because they've been with the company for several years. Drug testing might be a good idea too...

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great culture for employees, not for clients

    Regional Sales Director (Current Employee)

    ProsSmart people, great benefits, cool parties and great building

    ConsNo sense of urgency to get things done for clients, hard to sell a company that has a reputation for not having a quick enough turn-around time. This is the car business, dealers expect everything done in minutes not weeks!

    Advice to Senior ManagementIt was sink or swim in sales. A little less time in orientation and a little more real world training would have been great. Also, do not hire under one pretense and change the job completely in 6 months. I didn't sign up for what I ultimately had to do so that's why I had to leave.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Not all sunshine and rainbows...

    Production Web Developer (Former Employee) Burlington, VT

    Pros1. Excellent medical and dental benefits.
    2. Talented and fun employees to work with.
    3. On-site cafeterias.
    4. Killer company parties.

    Cons1. The work was terribly monotonous and completely void of any creative freedom.
    2. Worst working conditions I've ever experienced!! Unlike the rest of the beautiful building, our workspace was a sweat shop...literally. 11 people packed into a converted storage closet that was completely dark except for the glow of Thunderbolt monitors. No lights on! There were only two windows in the room (which opened up to the center of the building). The nearest outdoor window was well over 100' away and many times the shade would be down. And with 11 people and all the heat-producing hardware packed into such a small space, it was also hot and smelly. Due to these conditions I would typically begin suffering from a migraine headache by 10am every day. The work conditions coupled with never-ending tedium led to me to resign after only 13 months.
    3. Very little vacation time (5 days for first 12 months, 10 days for years 2-3)
    4. Cannot move internally to another position for at least 18 months.
    5. Starting salary for this particular position was very low.

    Advice to Senior ManagementMove the Custom Services team out of that dark, miserable closet so they may work in the open, sun-lit spaces that that everyone else in the company enjoys. No one should have to work in conditions like that, ever! If not, provide the team with a Costco-sized tub of ibuprofen to make it through the day.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Not for everyone- do your homework and make a good decision

    (Current Employee) Burlington, VT

    ProsExcellent facility with an onsite spinning and yoga studio. The company has demonstrated a commitment to its employees health with the creation of a "life" team. There are several dedicated team members across the entire organization and in many departments that have helped Dealer.com grow into the company it is today.

    ConsThe organization is LOADED with politics- career management with Dealer.com is more of a "who you know" proposition than a "what you know". I experienced many people in key management positions that were in over their heads. Many were more concerned about being exposed for what they didn't know with minimal interest in learning what they needed to do their job better. The unwritten standard is mistake free work, which is impossible, and the organizational paradigm is one to quickly blame to avoid being a part of a failed project or initiative. There are many managers in the company wearing "Scarlet Letters" for simply trying to make the company better and doing the right thing. They wear the brand because in doing so they challenged the authority or approach of a person in a higher office. The company pitches a collaborative and proactive work environment when it is actually and very subtly rife with acrimony. Bring your compass... navigation is NOT easy.

    Advice to Senior ManagementFollow the principles that made the company great, there is a lot more good with the company than bad. The challenges described above are the results of the behavior of a small group of people that clearly make decisions based upon what is best for them with very little consideration for the organization. I suggest you identify and weed them out. They are easy to find if you look a little more at substance over style and consider the people that have really made the difference for the company as it has grown.
    It would be great to see Dealer.com go back to being a great company to work for.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    5 people found this helpful  

    It was a great place to work when it was small, but over the last couple years it's felt more and more like a sweatshop.

    Java Developer (Former Employee) Burlington, VT

    Prosgreat benefits (gym, organic cafe, wellness classes, ski-resort seasons pass discounts, etc.); decent salary; lots of smart, competent, friendly people to work with. sometimes you'll get a fun project to work on.

    Consespoused "work-life balance" is a joke: even though wellness classes are offered and the gym is easily accessible, you'll rarely have time to make use of any of these resources due to your workload. in Development, 50-60 hour weeks are commonplace.

    further, since the company has grown so fast in such a short period of time, management has had to grow the bureaucratic layers of management as well, but it's all been rushed and in my opinion it hasn't gone very well. for example, middle-management has been talking for more than a year now about creating "road maps" for people to follow for career paths at Dealer, but these have yet to materialize.

    - also:

    I witnessed numerous occurrences (5 to be precise) of extremely poor communication between supervisors and those who worked under them, myself included. people I knew who by all accounts of those who knew them would get fired for seemingly insignificant things that reportedly were never raised during performance reviews. moral of the story here is that you can't trust performance reviews to mean anything at Dealer.com (if you should ever get one - in my 3+ years there, I never had a single one). fair warning.

    Advice to Senior Managementlearn how to communicate not only positive, but especially potentially negative information, in a timely manner with the people you manage. proactively attempt to resolve situations before they become problems instead of keeping silent like a coward until it's axe-time.

    also, you've bitten off more than you can chew - it's nice to get contracts, but you're ruining the morale of the people who are trying to make it all happen.

    you guys used to have a soul, and I loved you for it. but since you've gotten big, you've lost that spark that made you great. it's sad ... but I'm glad to no longer work at Dealer.com.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    6 people found this helpful  

    Easy in the door. Hard to advance unless you are part of the party crowd.

    Production Project Manager (Former Employee) Burlington, VT

    ProsGreat benefits. 401k matching. Stock options. Great extracurricular activities like gym, tennis court, ping pong table, basketball, tennis court. Great parties.

    ConsSerious gap between senior management and middle management. Difficult to get promoted unless you party with the owners. Too many projects going on at once and very little qa when launching them.

    Advice to Senior ManagementListen to your team - they represent who you are as a leader. Improve quality. Listen to your customers on what they want for products.

    Yes, I would recommend this company to a friend

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